pagerduty

Increased customer retention can drive increased revenue and return value to the business. Companies who leverage cloud to enhance their customer experience can significantly boost their retention efforts. 

Cloud is a tremendous force multiplier, but managing your cloud environment can introduce new challenges. Fortunately, automation, reducing multi-cloud complexity, and industry clouds can all help boost your efforts.

Une fois n'est pas coutume, la "belle histoire" qui accompagne généralement la naissance de ce type de société n'est pas trop galvaudée et va nous aider à mieux comprendre son activité. Il y a une quinzaine d'années, trois ingénieurs issus de l'université canadienne de Waterloo, qui travaillent pour Amazon à Toronto, décident d'aller voir si l'herbe est plus verte ailleurs après avoir été confrontés à l'enfer des "pager duties". A l'époque, en cas de dysfonctionnement des logiciels internes, le géant du commerce a l'habitude de prévenir ses ingénieurs avec des messages d'astreinte sur pagers. Ces petits appareils étaient populaires il y a trente ou quarante ans, avant que la téléphonie mobile ne les enterre. Le trio se rend compte que d'autres grandes entreprises californiennes ont, elles-aussi, des systèmes un peu archaïques pour gérer les astreintes. Ils décident donc de développer la version modernisée de l'astreinte numérique en la baptisant du nom de leur cauchemar chez Amazon. PagerDuty est née. 

PagerDuty's CEO, Jennifer Tejada, and Sameer Dholakia, former CEO of SendGrid and current PagerDuty Board Member share what fellow founders can learn from PagerDuty's post-IPO reality, and the realities of operating as a public company, two years later. 

Blog post and video: https://www.saastr.com/hyperscaling-post-ipo-with-pagerdutys-ceo-jennifer-tejada-podcast-485/

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Michael Cucchi  (VP of Product @PagerDuty) talks about the challenges of increased hours, more frequent incident responses and overall tech burnout as a result of the 2020-21 pandemic.

SHOW: 551

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SHOW NOTES:

• PagerDuty (homepage)
• State of Digital Operations report (PagerDuty)

Topic 1 - Welcome to the show. Tell us a little bit about your background.

Topic 2 - PagerDuty recently published the 2021 State of Digital Operations report. What were some of the high-level takeaways?

Topic 3 - Obviously the pandemic has disrupted where people work for the last 18 months. But what are some of the other factors that are causing so much disruption for Operations teams?

Topic 4 - We’re seeing the number of critical incidents per month increase (average 105/month). Do you think that’s more a factor of companies having to change so much so quickly, or technical debts just continue to accumulate and the overall foundation is less stable?

Topic 5 - There are tools (ChatOps) that are augmenting how we collaborate, but do you think the lack of face-to-face interactions between teams is causing some of the increased challenges we’ve seen this past year? 

Topic 6 - Any tips or tricks that you can give to Operations teams that are trying to manage this increased workload and may be struggling to keep up, or find the right balance between life and work?

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In today’s digital age, product management and marketing need to have an integrated and collaborative relationship. In this podcast, hear from PagerDuty CPO, Sean Scott, and CMO, Julie Herendeen, on how PagerDuty has embraced a product-led growth model and the success they’ve seen since doing so.

Video + show notes: https://www.saastr.com/saastr-podcast-470-and-video-how-product-marketing-should-work-together-with-pagerduty/

I've had the pleasure of interviewing PagerDuty's CEO Jennifer Tejada on a number of occasions. She's an inspirational, successful leader, in all that the term encompasses. In this live look back to Girls in Tech, Inc. Catalyst Conference 2016, Jennifer shares a few of the values that have shaped her as a leader and more importantly, as a person. Perhaps you can incorporate some of these best practices in your relationships at work and beyond.

Show page, links, transcript 

Thanks, Jennifer.

Transcript and Show Notes
YouTube Video 
LinkedIn Article 

As organizations race to achieve relevance and a competitive edge in the digital era, automation is fueling the fight. Join PagerDuty’s CEO, Jennifer Tejada, as she discusses the need for agility and innovation and how automation is aiding adaptability and allowing enterprises to surge ahead.

This episode is an excerpt from a session at SaaStr Summit: Enterprise. 

Full video: https://youtu.be/7mHQotsErWc

Podcast transcript: https://www.saastr.com/saastr-podcasts-for-the-week-with-jennifer-tejada-ben-chestnut-and-jason-lemkin/

Duo Security Co-Founder and CEO Dug Song and PagerDuty CEO Jennifer Tejada discuss building, enabling, and leading great teams through 10K+ customers, $100M+ ARR, $1B+ valuation and beyond - all while earning 4.5+ Glassdoor company ratings and 98%+ CEO approvals from 500+ total employees!

Duo Security is a cloud-based provider of unified access security and multifactor authentication was acquired by Cisco for $2.35 billion in October 2018. PagerDuty is a leading digital operations management platform for organizations announced new financing in September 2018 at a $1.3 billion valuation.

Missed the session? Here’s what Jennifer and Dug talk about:

• When is the right time to raise money?
• How can you better manage the board?
• Should you worry about competitors?

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here:

Jason Lemkin

SaaStr

Jennifer Tejada

Dug Song

Venture capital legend Marc Andreessen hailed Jennifer Tejada’s hiring at PagerDuty (NYSE: PD) as “like adding octane to jet fuel,” and her company’s IPO took off using afterburners. Jennifer joined us fresh from ringing the first trade bell to share her career trajectory -- which spanned from Ohio, to Australia, to the open ocean to, eventually, Silicon Valley -- and her secrets of success. 

Inside the ICE House: https://www.theice.com/insights/conversations/inside-the-ice-house

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