124 | Crisis Management: How to Lead in a Crisis
Crisis is inevitable, touching every aspect of life. Yet, it's how we face it—with empathy, support, and teamwork—that truly matters.
Within your team, it’s important to balance short-term crisis management with long-term organizational stability, which means you need to build a supportive and understanding workplace culture.
It’s important to extend the same support and empathy to clients during their crises, reinforcing your company's ethos and adding personalized connection.
Then, you need personal coping mechanisms during a crisis. What’s really helped me is that I feel very called to my work and it’s such a personal outlet in turbulent times.
Life is full of peaks and valleys - make sure you maintain perspective and resilience.
Quotes
“It's a roller coaster, and just ride it, you're going to be scared s***less sometimes, and you're going to be super happy other times. And you have to just remember that when you are in that low point that there will be a high point.”
“Work has always been an outlet, like a very positive outlet for me, because I feel like my work is really a vocation more than it is a job.”
“Whenever there's a valley, there's always a peak.”
“The more we close ourselves off to hurt, the less likely we are to also experience those high highs because I think those two extremes are actually very much connected to one another”
“I have just had a very deep belief that everything happens for a reason in life, the good or the bad. Typically, there is a positive outcome at the end. It might be a while, but there is.”
