product led

Σήμερα με τον Αγγελο μιλάμε για το Product Management και πώς με την εκπαίδευση που κάνει (Product Led Academy) μπορεί να βοηθήσει marketers να κάνουν μια στροφή στην καριέρα τους σε ένα από τα πιο καλά αμειβόμενα επαγγέλματα στο εξωτερικό.

Γράψου στο επόμενο τμήμα του Άγγελου εδώ: https://productledacademy.com

Δες όλες τις λεπτομέρειες για το Email Marketing Course μου εδώ: https://iamnontas.com/email-course/

Γράψου στο νέο μου Email Marketing Live Course: https://iamnontas.com/email-course/

Podcast links

• Website
• Instagram
• Facebook
• Linkedin
• Tiktok
• Youtube
• Google form - Γράψε τη δική σου ιστορία αγανάκτησης

Τα προσωπικά μου links

• iamnontas.com
• Το Linkedin μου
• Δοκίμασε την email πλατφορμα Moosend δωρεάν για 30 μέρες
• Μάθε πώς να βγάλεις λεφτά σαν freelancer στο Fiverr

Στήριξε το Podcast: https://www.buzzsprout.com/1753860/support

== Episode Notes ==

Connect and learn more about Peter Caputa:
Linkedin:  https://www.linkedin.com/in/pc4media/
Twitter: https://twitter.com/pc4media
Databox website: https://databox.com/

If you liked this episode, make sure to subscribe to your favorite podcast provider: https://kite.link/standard-deviation--a-podcast-from-juliana-jackson

To connect with the host, Juliana Jackson, you can follow her on Twitter or Linkedin at @theclvlady

Standard Deviation: A podcast from Juliana Jackson is sponsored by CXL.com. 
CXL is the premium marketing education destination.

This podcast is brought to you by Juliana Jackson and Simo Ahava.
Intro jingle by Jason Packer and Josh Silverbauer.

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #168 we welcomed Abby Hammer, Chief Customer Officer at ChurnZero.

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Their platform is designed to integrate with CRM systems and tightly into an application or service.

In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.

ChurnZero customers find instant ROI as their customer success managers are immediately more productive and better informed and their customers are getting better just-in-time service from the automated playbooks.

In this episode Abby and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for the team at ChurnZero as they've grown their customer portfolio & revenue.

**Episode #168 Highlight Reel:**

1.  Why customer success and customer support are two halves of one pie
2.  Marrying your customer success & product teams to develop new super powers 
3.  Why customer success operations is paramount for your growing business
4.  Building customer feedback loops & acting upon it to improve your product or service
5.  Why investing in your CX & customer success provides invaluable perspective 

Huge thanks to Abby for coming on The CXChronicles Podcast and featuring her team's work and efforts in pushing the customer experience and customer success optimization space into the future.

Click here to learn more about Abby Hammer

Click here to learn more about ChurnZero

If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast. 

And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon +  check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content!

Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!

Contact CXChronicles Today

• Tweet us @cxchronicles
• Check out our Instagram @cxchronicles
• Click here to checkout the CXC website
• Email us at info@cxchronicles.com

Remember To Make Happiness A Habit!!

Wes Bush is the founder and CEO of ProductLed. He is the bestselling author of Product-Led Growth: How To Build a Product That Sells Itself and is one of the most sought-after product experts in the world. After working for some of the world’s fastest growing companies in the world, today he trains teams around the globe how to turn their product into a powerful growth engine.

Follow Wes: 

https://productled.com/