Episode #28 Bookmaker Complaints Special
A special podcast exploring the increase in complaints as regards bookmaker behaviour - specifically surrounding the number of account suspensions, withdrawal delays and outright refusals to pay out customer balances that are now taking place.
The allegations some are making is that bookmakers are adding unnecessary and unreasonable financial and account security checks to make life as difficult as possible for some customers, especially those who have won money betting.
Many of these extra checks are coming solely at the withdrawal stage or if and when a customer wins money and often come with requests for extensive and unreasonable amounts of extra documentation - such as 3 years worth of unredacted bank statements. This coupled with poor customer service and lengthy delays to seek answers and resolutions has created this growing issue for many punters.
Added to which there are significant concerns over the effectiveness of the complaints procedure including the mediation companies that are there to help resolve disputes, yet whom many punters are now skipping entirely and going straight to court to seek a solution.
To discover more on this topic - in this podcast episode you can hear my interviews with 2 different punters on the experiences they have had when it comes to dealing with bookmakers and how one of them took one major high street firm to court in order to obtain access to his winnings.
Discover More:
- Learn more on the Smart Betting Club and how we help winning bettors at https://smartbettingclub.com/
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- Read more about each SBC Podcast episode: https://smartbettingclub.com/the-smart-betting-club-podcast/
