quality metrics

In episode 13 of The Health Hangover, David Contorno and Emma Fox discuss the deceptive practices of hospitals and the importance of consumer education in the healthcare system. They dive into topics such as the lack of transparency in hospital pricing, the need for consumers to ask the right questions, and the benefits of direct primary care. 

Tune in to hear their insights on this issue in the healthcare system.

TIMESTAMPS

[00:01:37] Self-Professed Healthcare Quality Metrics.

[00:06:07] Misleading Hospital Billboards.

[00:07:30] University of Pittsburgh Medical Center (UPMC) and Healthcare Quality.

[00:11:29] Deceptive Drug Advertising.

[00:14:28] Joining the (AFCA) association.

In this episode, David Contorno and Emma Fox discuss the importance of advisors in the healthcare industry, including solution providers, advisors, and doctors. They also highlight the recent federal laws that require advisors to disclose their compensation, urging advisors to comply with this requirement. Although enforcement of this law appears to be lacking, they maintain that it is still the right thing to do. 

Moreover, David and Emma emphasize the significance of educating consumers and empowering them to advocate for themselves within the healthcare system. They believe that many people are unaware of or fail to recognize the deceptive practices prevalent in the healthcare industry. Thus, stressing the importance of asking the right questions and being well-informed about appropriate tests and treatments.

QUOTES

• "One of the things that we identify is that frequency is a big indicator of quality and not just high quality, but it's also a good indicator of reasonable pricing because they're efficient at doing it because they do that type of procedure so frequently." - David Contorno
• “That's one of the reasons why we heavily promote direct primary care. Even if you're not an employer, just for yourself, it's really worth the 40, 50, 70 bucks a month that gives you access to a doctor that you can ask those questions to even in a crunch situation.” - David Contorno
• “Just because it says it somewhere, just because it's in the paper, just because there's a magazine or an ad or a billboard doesn't mean that what it says is true.” - Emma Fox
• “The only thing that we do is validate that you are disclosing your compensation. Period. That's it. It doesn't even matter if you're a commissioned advisor, as long as you can prove that you disclose the amount of commission in every contract that you're executing.” - Emma Fox

SOCIAL MEDIA LINKS

David Contorno

LinkedIn: https://www.linkedin.com/in/dcontorno/

Emma Fox

LinkedIn: https://www.linkedin.com/in/emmamariefox/

WEBSITE

E-Powered Benefits: https://www.epoweredbenefits.com/

Emma Fox: https://emmamariefox.com/

Today it is more important than ever to accurately and completely document the care provided to patients. Physicians not accurately documenting what they do can lead to revenue being left on the table due to improper coding. A properly functioning clinical documentation integrity (CDI) process not only produces incremental revenue, but also positively impacts quality outcome scores, CMI, physician productivity and value-based care initiatives.

Listen to this informative Healthy Outcomes podcast episode with our Baker Tilly host, David Gregory. Key takeaways from this discussion include:

• An overview of CDI opportunities seen in the field
• Lessons learned from proper and improper coding and documenting of services provided
• Practical tips and solutions for CDI best practices

Resources:

Today's guest: Richard Fliam

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