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    ringcentral

    Explore " ringcentral" with insightful episodes like "The Latest Big News From Cisco Live, RingCentral Growth, Apple Vision Pro & Hybrid Working Policies", "BIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO Departure", "Maximizing ROI: Building and Scaling Your Tech Stack for Revenue Growth with Josh Hill, GTM Operations & Technology Leader", "The Latest Big News on Cisco Layoffs, Copilot Pricing & RingCentral's Expansion in India" and "The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger" from podcasts like ""UC Today", "CX Today", "OpsStars Podcast", "UC Today" and "CX Today"" and more!

    Episodes (37)

    The Latest Big News From Cisco Live, RingCentral Growth, Apple Vision Pro & Hybrid Working Policies

    The Latest Big News From Cisco Live, RingCentral Growth, Apple Vision Pro & Hybrid Working Policies

    In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

    The panellists discuss a variety of hot topics in the UCaaS space, including:

    • The AI features launched by Cisco at Cisco Live Europe
    • RingCentral's latest earnings and their approach to growth
    • Zoom, Microsoft & Webex create Apple Vision Pro apps
    • Deutsche Bank's latest hybrid working policy change

    Our panel features the following UC experts:

    BIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO Departure

    BIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO Departure

    Watch on YouTube.

    CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

    He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Zoom, Five9, Twilio, & RingCentral.

    In this edition, our CX experts include:

    • Zeus Kerravala, Principal Analyst at ZK Research
    •  Jon Arnold, Principal of J Arnold & Associates 
    • Dan Miller, Lead Analyst and Founder of Opus Research 
    • Rebecca Wetteman, CEO & Principal Analyst at Valoir 
    • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

    Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.

    You can also join in the conversation on our Twitter and LinkedIn pages.

    Maximizing ROI: Building and Scaling Your Tech Stack for Revenue Growth with Josh Hill, GTM Operations & Technology Leader

    Maximizing ROI: Building and Scaling Your Tech Stack for Revenue Growth with Josh Hill, GTM Operations & Technology Leader
    In this episode of the OpsStars podcast, Josh Hill, former Associate Vice President of Marketing Technology at RingCentral, joins Don Otvos to unravel the world of RevOps in 2023. They cover strategies for driving sales growth, strategies for assessing tech stack ROI in RevOps, and how to manage globally distributed RevOps teams.

    The Latest Big News on Cisco Layoffs, Copilot Pricing & RingCentral's Expansion in India

    The Latest Big News on Cisco Layoffs, Copilot Pricing & RingCentral's Expansion in India

    In this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry.

    The panellists discuss a variety of hot topics in the UCaaS space, including:

    • The latest round of layoffs at Cisco
    • Microsoft Inspire news
    • The proposed Copilot pricing RingCentral's expansion plans in India

    Our panel features the following UC experts:

    The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger

    The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger

    Watch on YouTube.

    CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

    He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Zoom, Twilio, Lifesize, RingCentral, and 8x8.

    In this edition, our CX experts include:

    • Dave Michaels, Lead Analyst at TalkingPointz.com 
    • Liz Miller, VP & Principal Analyst at Constellation Research 
    • Rebecca Wetteman, Principal at Valoir 
    • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research 

    Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.

    You can also join in the conversation on our Twitter and LinkedIn pages.

    #642 S2 Episode 511 - SUPPORT THAT LASTS: Keeping Sales Enablement in the Organization

    #642 S2 Episode 511 - SUPPORT THAT LASTS: Keeping Sales Enablement in the Organization

    SELLERS NEED A SUPPORT THAT LASTS


    No matter how good your sellers are, as a leader or an organization, you will need to support them at any given point in time, and that’s why Ben emphasizes the importance of keeping sales enablement present. Ben shares his final thoughts so make sure you stay until the end of this latest episode of Sales Transformation.


    Get Fresh Sales Plays From The Trenches In Your Inbox ST Newsletter.


    TRANSFORMING MOMENTS


    BEN: THE PHONE IS COMING BACK IN FASHION

    “If you're in enablement, you need to get the one-liners get in the trenches with sales, feel their pain and understand them, qualify them out as if they're a customer. My other thought to businesses is you have to keep enablement. ”


    Connect with Ben

    Ben Purton | RingCentral


    Connect with Collin 

    LinkedIn | YouTube | Newsletter | Twitter | IG | TikTok

    #642 S2 Episode 511 - SUPPORT THAT LASTS: Keeping Sales Enablement in the Organization

    #642 S2 Episode 511 - SUPPORT THAT LASTS: Keeping Sales Enablement in the Organization

    SELLERS NEED A SUPPORT THAT LASTS


    No matter how good your sellers are, as a leader or an organization, you will need to support them at any given point in time, and that’s why Ben emphasizes the importance of keeping sales enablement present. Ben shares his final thoughts so make sure you stay until the end of this latest episode of Sales Transformation.


    Get Fresh Sales Plays From The Trenches In Your Inbox ST Newsletter.


    TRANSFORMING MOMENTS


    BEN: THE PHONE IS COMING BACK IN FASHION

    “If you're in enablement, you need to get the one-liners get in the trenches with sales, feel their pain and understand them, qualify them out as if they're a customer. My other thought to businesses is you have to keep enablement. ”


    Connect with Ben

    Ben Purton | RingCentral


    Connect with Collin 

    LinkedIn | YouTube | Newsletter | Twitter | IG | TikTok

    #638 S2 Episode 507 - LOTS FOR LESS: Making More in Sales with Less the Cost

    #638 S2 Episode 507 -  LOTS FOR LESS: Making More in Sales with Less the Cost

    SOMETIMES WE ARE CAUSING THE COST TO GO UP WITHOUT KNOWING


    Ben is back to continue discussing with Collin about the cost of sales. He breaks down what you can do to make more sales with less cost. There are times when we are causing the costs to go up without knowing and Ben explains that one of the biggest causes of this is making assumptions and sharing a story about it. So tune in and find out more in this latest episode of Sales Transformation.

    Get Fresh Sales Plays From The Trenches In Your Inbox ST Newsletter.


    TRANSFORMING MOMENTS


    BEN: THE PHONE IS COMING BACK IN FASHION

    “A lot of times one of the most dangerous things I see is assumptions are always made.”


    BEN: SALES ENABLERS AS FITNESS COACHES

    “If you go in and go ‘Okay, this customer's problem is going to be exactly the same as the one in the vertical that they're in that I just spoke to last week, you're going to miss the target nine times out of ten if not more.”


    Connect with Ben

    Ben Purton | RingCentral


    Connect with Collin 

    LinkedIn | YouTube | Newsletter | Twitter | IG | TikTok

    #638 S2 Episode 507 - LOTS FOR LESS: Making More in Sales with Less the Cost

    #638 S2 Episode 507 -  LOTS FOR LESS: Making More in Sales with Less the Cost

    SOMETIMES WE ARE CAUSING THE COST TO GO UP WITHOUT KNOWING


    Ben is back to continue discussing with Collin about the cost of sales. He breaks down what you can do to make more sales with less cost. There are times when we are causing the costs to go up without knowing and Ben explains that one of the biggest causes of this is making assumptions and sharing a story about it. So tune in and find out more in this latest episode of Sales Transformation.

    Get Fresh Sales Plays From The Trenches In Your Inbox ST Newsletter.


    TRANSFORMING MOMENTS


    BEN: THE PHONE IS COMING BACK IN FASHION

    “A lot of times one of the most dangerous things I see is assumptions are always made.”


    BEN: SALES ENABLERS AS FITNESS COACHES

    “If you go in and go ‘Okay, this customer's problem is going to be exactly the same as the one in the vertical that they're in that I just spoke to last week, you're going to miss the target nine times out of ten if not more.”


    Connect with Ben

    Ben Purton | RingCentral


    Connect with Collin 

    LinkedIn | YouTube | Newsletter | Twitter | IG | TikTok

    #632 S2 Episode 501 - NEVER DEAD: The Re-emergence of the Phone and Focus on Sales Cost

    #632 S2 Episode 501 - NEVER DEAD: The Re-emergence of the Phone and Focus on Sales Cost

    THE PHONE NEVER GETS OLD


    We can come across a lot of sellers who believe that the phone is dead and nobody wants to do cold calls anymore. Ben is back and he explains to Collin that the phone may have been overshadowed by the dawn of social selling and LinkedIn but nowadays it is coming back in fashion. Stay tuned as Ben also discusses the emerging focus on the cost of sales in this latest episode of Sales Transformation.



    Get Fresh Sales Plays From The Trenches In Your Inbox ST Newsletter.


    TRANSFORMING MOMENTS


    BEN: THE PHONE IS COMING BACK IN FASHION

    “One of the big things is, and it sounds a bit of Wolf of Wall Street, but the phone is coming back in fashion, and that's not because I worked for RingCentral.”


    BEN: SALES ENABLERS AS FITNESS COACHES

    “I think one of the big things is that a hot sort of topic is the cost of the sale, that's what you hear all the time, how much does the sale cost, and we want to get that pipeline cost of sale down. The big thing in enablement is we've got to get our sales staff as fit as possible.”


    Connect with Ben

    Ben Purton | RingCentral


    Connect with Collin 

    LinkedIn | YouTube | Newsletter | Twitter | IG | TikTok

    #632 S2 Episode 501 - NEVER DEAD: The Re-emergence of the Phone and Focus on Sales Cost

    #632 S2 Episode 501 - NEVER DEAD: The Re-emergence of the Phone and Focus on Sales Cost

    THE PHONE NEVER GETS OLD


    We can come across a lot of sellers who believe that the phone is dead and nobody wants to do cold calls anymore. Ben is back and he explains to Collin that the phone may have been overshadowed by the dawn of social selling and LinkedIn but nowadays it is coming back in fashion. Stay tuned as Ben also discusses the emerging focus on the cost of sales in this latest episode of Sales Transformation.



    Get Fresh Sales Plays From The Trenches In Your Inbox ST Newsletter.


    TRANSFORMING MOMENTS


    BEN: THE PHONE IS COMING BACK IN FASHION

    “One of the big things is, and it sounds a bit of Wolf of Wall Street, but the phone is coming back in fashion, and that's not because I worked for RingCentral.”


    BEN: SALES ENABLERS AS FITNESS COACHES

    “I think one of the big things is that a hot sort of topic is the cost of the sale, that's what you hear all the time, how much does the sale cost, and we want to get that pipeline cost of sale down. The big thing in enablement is we've got to get our sales staff as fit as possible.”


    Connect with Ben

    Ben Purton | RingCentral


    Connect with Collin 

    LinkedIn | YouTube | Newsletter | Twitter | IG | TikTok

    #625 S2 Episode 494 - FIT TO SELL: The Role of Sales Enablement as Fitness Coaches

    #625 S2 Episode 494 - FIT TO SELL: The Role of Sales Enablement as Fitness Coaches

    HOW FIT ARE YOU TO SELL?


    Your ability to sell is also like your physical fitness. Everybody who aims to be physically fit needs a fitness coach. The same goes for a salesperson, you need to be “fit” to sell, and a sales enabler is your “fitness coach”. 


    Collin introduces us to Ben Purton, Director of International Sales Enablement at RingCentral, and he is here to talk about the role of Sales Enablers as fitness coaches for sellers around the world. Learn more about Ben in this latest episode of Sales Transformation.



    Get Fresh Sales Plays From The Trenches In Your Inbox ST Newsletter.


    TRANSFORMING MOMENTS


    BEN: WHAT TRUST AND HONESTY CAN BRING

    “Trust, honesty, build relationships, and sometimes you can have not only a buyer for life but also referrals.”


    BEN: SALES ENABLERS AS FITNESS COACHES

    “The big thing in enablement is we've got to get our sales staff as fit as possible. We often use a fitness analogy, and my boss at RingCentral, she uses it a lot, where the fitness coaches of sales, that is what we do. And in 2023, some companies have decided that enablement, they don't carry a quota. See you later. Not quite sure, that's a good strategy, because if you get rid of your fitness coach, what would happen to a sports team,”


    Connect with Ben

    Ben Purton | RingCentral


    Connect with Collin 

    LinkedIn | YouTube | Newsletter | Twitter | IG | TikTok

    #625 S2 Episode 494 - FIT TO SELL: The Role of Sales Enablement as Fitness Coaches

    #625 S2 Episode 494 - FIT TO SELL: The Role of Sales Enablement as Fitness Coaches

    HOW FIT ARE YOU TO SELL?


    Your ability to sell is also like your physical fitness. Everybody who aims to be physically fit needs a fitness coach. The same goes for a salesperson, you need to be “fit” to sell, and a sales enabler is your “fitness coach”. 


    Collin introduces us to Ben Purton, Director of International Sales Enablement at RingCentral, and he is here to talk about the role of Sales Enablers as fitness coaches for sellers around the world. Learn more about Ben in this latest episode of Sales Transformation.



    Get Fresh Sales Plays From The Trenches In Your Inbox ST Newsletter.


    TRANSFORMING MOMENTS


    BEN: WHAT TRUST AND HONESTY CAN BRING

    “Trust, honesty, build relationships, and sometimes you can have not only a buyer for life but also referrals.”


    BEN: SALES ENABLERS AS FITNESS COACHES

    “The big thing in enablement is we've got to get our sales staff as fit as possible. We often use a fitness analogy, and my boss at RingCentral, she uses it a lot, where the fitness coaches of sales, that is what we do. And in 2023, some companies have decided that enablement, they don't carry a quota. See you later. Not quite sure, that's a good strategy, because if you get rid of your fitness coach, what would happen to a sports team,”


    Connect with Ben

    Ben Purton | RingCentral


    Connect with Collin 

    LinkedIn | YouTube | Newsletter | Twitter | IG | TikTok

    The Latest BIG News from AWS, RingCentral, and Salesforce

    The Latest BIG News from AWS, RingCentral, and Salesforce

    CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

    He's joined by five prominent CX analysts to dissect the latest stories from the space - including news from AWS, RingCentral, Salesforce, and Webex.

    In this edition, our CX experts include:

    • Dave Michels, Lead Analyst at TalkingPointz.com
    • Shelly Kramer, Principal Analyst and Founding Partner at Futurum Research
    • Jon Arnold, Principal of J Arnold & Associates
    • Liz Miller, VP & Principal Analyst at Constellation Research
    • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

    Fauscette is also a judge at our 2023 CX Awards. For more details into the event - and to possibly enter - visit this page.

    Who is Leading the Customer Engagement Platform Space?

    Who is Leading the Customer Engagement Platform Space?

    CX Today's Charlie Mitchell hosts Mila D'Antonio, Principal Analyst at Omdia.

    In this session, we analyze Omdia's latest research into the customer engagement platform space, discussing:

    • Why customer engagement platforms are so hot right now
    • What typically sets market leaders apart?
    • Surprising findings within the Omdia report
    • The future of customer engagement platforms

    If you're looking for more information on this topic, visit this page.

    Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our channel.

    You can also join in the conversation on our Twitter and LinkedIn pages.

    Feb 14, 2022 - Polygon raised $450 million, Grexter got acquired by Aurum House

    Feb 14, 2022 - Polygon raised $450 million, Grexter got acquired by Aurum House

    Welcome back to India Tech Weekly Deals Roundup, a weekly podcast by Tracxn for key startup deals in India from last week. 

    In this edition, we will cover funding rounds of Polygon, ElasticRun, LivSpace and more. In exits, we will cover the acquisition of Grexter by Aurum House, among others.

    Starting with our deep dive into funding rounds, tech companies in India raised around $1 billion of funding across 36 funding rounds during this week.

    In a major funding round event, FinTech startup, Polygon, raised $450 million in a Series D funding round led by Sequoia Capital with participation from SoftBank, Accel, WorkPlay Ventures, and others. Polygon is a provider of Ethereum scaling solutions for Web 3 developers. Polygon offers a protocol and framework for building and connecting Ethereum-compatible blockchain networks. Polygon combines Ethereum and sovereign blockchain into a multi-chain system. Founded in 2020, Bangalore-based Polygon has raised $450 million till date.

    Pune-based E-commerce startup, ElasticRun, raised $300 million in a Series E funding round led by SoftBank Vision Fund with participation from Chimera, Prosus, Goldman Sachs, and others. With this funding round, ElasticRun achieved unicorn status on February 7th, 2022. ElasticRun is a provider of e-commerce enablers and fulfillment solutions for businesses. Elastic Run is an aggregated network for transportation, pooling in logistics services from distributors and enterprises that offer last-mile deliveries. ElasticRun is an asset-light transportation network that caters to industries such as consumer goods, online retail, manufacturing, automotive, and hospitality sectors. Founded in 2016 by IIM Ahmedabad alumni, Elastic Run has raised $430 million till date.

    LivSpace, a Home Improvements startup, raised $180 million in a Series F funding round led by KKR with participation from Ingka, Venturi Partners, Peugeot Invest, and others. With this funding round, LivSpace achieved unicorn status on February 7th, 2022. LivSpace is an interior design marketplace connecting interior designers, vendors and customers. LivSpace allows users to book professionals and online consultations, receive quotes for personalised designs, and avail of installation services. LivSpace also offers end-to-end services for home interiors. Founded in 2014, Bangalore-based LivSpace has raised $495 million till date.

    In another funding round, Logistics Tech startup, XpressBees, raised $100 million in a Series F funding round led by Blackstone, TPG and ChrysCapital with participation from Investcorp and Norwest Venture Partners. With this funding round, XpressBees achieved unicorn status on 9th February 2022. XpressBees is a provider of e-commerce fulfillment solutions. XpressBees enables shipment tracking, cargo deliveries, cross-border logistics and transactions, imports and exports, and warehousing. XpressBees also provides integration with online marketplaces, management of stock orders, inventories, returns, and fulfillment. XpressBees caters to businesses in the automotive, food and grocery, and health care sectors. Founded in 2015 by IIM Ahmedabad alumni, XpressBees has raised $500 million till date.

    *The funding round included $100 million of primary capital and $200 million from secondary investors. We have considered the primary capital.

    Bangalore-based Altigreen, an Auto Tech startup, raised $40 million in a Series A funding round led by Sixth Sense Ventures. Altigreen is a developer of electric utility vehicles. Altigreen develops three-wheeled utility vehicles for the delivery of food, grocery and parcels, with features like lithium-ion batteries, disc brakes, and GPS-based remote diagnostics. Founded in 2013, Bangalore-based Altigreen has raised $48 million till date.

    In another funding round event, Mintifi, a FinTech startup, raised $40 million in a Series C funding round led by Norwest Venture Partners and Elevation Capital. Mintifi is an online marketplace for business loans. Mintifi offers multiple types of business loans including working capital loans, invoice discounting, as well as term loans. Mintifi charges interest on the funds utilised, and offers an Android app for SMEs to manage their funds effectively. Founded in 2017 by IIT Bombay alumni, Mumbai-based Mintifi has raised $59 million till date.

    Enterprise Applications startup, Airmeet, raised $35 million in a Series B funding round led by Prosus, Sistema, RingCentral, KDDI, DG Daiwa Ventures and NEXXUS with participation from Sequoia Capital. Airmeet is a provider of cloud-based virtual event management software. Airmeet provides a solution to manage and host online events and meetings for communities, with features like interactions management, event hosting, real communications, and branded virtual tables. Founded in 2019 by IIT Roorkee alumni and IIT Kanpur alumni, Bangalore-based Airmeet has raised $50 million till date.

    Karbon, a Bangalore-based FinTech startup, raised $15 million in a Series A funding round led by Olive Tree Capital, Avenir Growth Capital, and Harmony with participation from Orios Venture Partners, Mercury and Ramp. Karbon is a provider of corporate cards and banking solutions for businesses. Karbon enables businesses to track expenses and offer rewards to employees, with features like cash and account management, credit cards, controls and reporting. Founded in 2019, Karbon has raised $30 million till date.

    This was all from the funding updates, moving on to the exits. India Tech observed 5 exits during the week of 13 Feb 2022.

    Bangalore-based Grexter, a Real Estate Tech startup, was acquired by Aurum House. Grexter is a provider of managed co-living spaces. Grexter enables users to search for the property of their choice and schedule property viewings through the platform, as well as avail of amenities provided such as Wifi, housekeeping services, furnished rooms and dedicated gaming zones. Founded in 2015, Grexter has raised $2 million till date from Amphion, Gaurav Singhvi Ventures, India Connection Impex, and others. 

    In another acquisition event, Uvik, a FinTech startup, was acquired by Infibeam Avenues for $10 million. Uvik is a provider of payment gateway solutions for retail businesses. Uvik offers a POS app to facilitate payments through credit and debit cards, and bank transfers for retailers like grocery stores, salons and restaurants. Uvik enables users to place the customer card on the back of the phone in order to receive payments. Founded in 2019, Bangalore-based Uvik has raised $1 million till date from Season Two Ventures. 

    This was all for today, we will be back next Monday with more updates. You can subscribe to our podcast on Google Podcasts to stay updated. If you have any feedback, please reachout to us at podcast@tracxn.com. Thank you for tuning in today, see you next week.

    The Power of Observation and Function Versus Beauty with Michael Peachey, VP of User Experience at RingCentral

    The Power of Observation and Function Versus Beauty with Michael Peachey, VP of User Experience at RingCentral

    Even when trying really hard to please people, it’s difficult. Most people don’t know exactly what they want. And when they do know, they often don’t know how to articulate it. In our personal lives, this can be frustrating, for sure. In the professional world, it can be crippling for a company if they don’t have a pulse on their customers’ wants; but, even more importantly, their needs. Michael Peachey, the VP of User Experience at RingCentral, suggests the best  practice for understanding customers is for a company to enhance their observational capabilities. 

    Main Takeaways

    • Using Powers of Observation: To design effectively, a company has to understand how customers are using their products. Surveys help and so do conversations, but observations are best. Tech tools won’t replace the power of human contact, but they can augment observational capacity. Seeing where people place their mouse on screen, for instance, can help strengthen design elements. Observing customers who are struggling with a specific aspect of an app can increase empathy from designers and motivate them to address the issue.
    • Function Versus Beauty: It’s an age-old question as to whether function as opposed to beauty is paramount in design. Function is number one. Without it, products will definitely fail. Beauty is nice but not necessary. The ideal is design that has both function and beauty.
    • BCB Demystified: Everything is interconnected as people who work in the business sector are also consumers. Apps often start in enterprise first. Then employees like them because of the functionality so they take them home and share them and the apps spread among consumers. Consumers also bring apps they like from home back into the business market because they want to use these products at work.

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform