self scheduling

Have you ever wanted to enable agent self-scheduling, but are afraid of the process?  Never fear, Precious Bucher from Zappos is here.  Precious covers in detail Zappos' agent scheduling process and how they have significantly reduced attrition in doing so.  Spend some time as Precious also recounts her career and how she came to lead the scheduling team at Zappos.

Do you empower your agents to make their own decisions? Is your attrition where you want it to be?  Let's talk about Agent Empowerment and how it can revolutionize your agent base.  By letting them make decisions on their own schedules, it changes how you are viewed as a leader, as an employer, and as a mentor.  Listen as Mark Beards talks about what it means to empower your agents, and how to treat them like adults.