Ep. 36 How Zendesk evolves customer service with change management
In this episode, Zoe Koven - Senior Director of Innovation & Customer Advocacy at Zendesk, offers her advice and guidance on change management in customer service. In order to improve any department, change must take place. Managing that change successfully and coming to a result that’s better for the customer is always beneficial to support departments. Following are key steps to take when improving customer service through change. Happy listening!