service industry

One of the defining brands of the 2010s was Drybar. The popular chain of blow dry salons helped define the so-called experience economy, leading to numerous competitors and copycats. But of course, to go from a single location to a national chain is difficult in all kinds of ways, both personally and operationally. On this episode, we speak with Drybar founder Alli Webb on the experience, which she talks about in her new book titled 'The Messy Truth: How I Sold My Business for Millions but Almost Lost Myself'. We also discuss the truth about raising money, her new chain of massage studios, how to select the perfect retail location, and how operating a business is different in 2023 than it was 10 years ago. 

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Tipping is commonly expected in some places, such as U.S. restaurants. Yet this practice varies across cultures. Join trivia gurus (and former waiters) Josh and Chuck in this classic episode as they take a closer look at the history, practice and controversy surrounding tipping.

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The pandemic has been brutal for restaurants and other indoor entertainment venues. So imagine running a space that's a restaurant, a bowling alley, an arcade, and bar all in one. Our guest on this episode does just that. Adam Ozimek is the co-founder of Decades in Lancaster, Pennsylvania. He's also the chief economist at online freelance marketplace UpWork. We talked about the crisis from the micro-perspective (running the space) and the macro-perspective (what he sees in the broader economy right now). He also explained what we need from a policy perspective to save the restaurant industry right now.

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Balance is not found, it’s created. Today, Alex (@AlexHormozi) talks about finding the right balance between the performance and role when it comes to managing your employee’s workflow. He also shares the metrics that are needed to find the balance.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(0:45) - Manage roles through balanced metrics, balancing performance and role.

(2:17) - Define metrics to push individuals for better performance.

(4:06) - Find the sweet spot between positive and negative aspects.

(5:53) - Train employees with two metrics to maintain high-level performance.

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LinkedIn  | Instagram | Facebook | YouTube  | Twitter | Acquisition 

Tipping is commonly expected in some places, such as U.S. restaurants. Yet this practice varies across cultures. Join trivia gurus (and former waiters) Josh and Chuck as they take a closer look at the history, practice and controversy surrounding tipping.

See omnystudio.com/listener for privacy information.