skinconfident

Today I am joined by Customer Service Judge Cathy Ayers from Cleveland Scott York and Babs Forman, winner of the Best Customer Service category at the Best Business Women Awards 2019.

Here are the highlights from the episode:

Part 1: Interview with Cathy Ayers

{1:10} What Cleveland Scott York do and the type of clients the business works with.

{2:26} How long Cathy has been working in Intellectual Property and the changes she has seen over the years.

{3:45} Thought process behind getting involved in Female Business Awards.

{5:00} What Cathy looks for as a judge for the Best Customer Service category.

{7:50} Advice for those unsure of entering the awards.

{9:29} Final thoughts from Cathy.

{15:14} Interlude

Part 2: Interview with Babs Forman

{16:00} About Skin Confident

{17: 17} Why Babs got into this business and industry.

{18:20} Where Skin Confident is based.

{19:04} Why Babs entered the awards last year.

{19:50} What Babs feels encapsulates good customer service.

{21:05} The impact of the awards.

{22:23} Advice to anyone thinking of entering the awards.

 

Connect with Debbie at The Business Awards Show

Connect with Cathy Ayers at Cleveland Scott York

Twitter: @CSY_IP

Facebook: Cleveland-Scott-York-Intellectual-Property

Instagram: @csy_ip

Connect with Babs Forman at Skin Confident

Twitter: @SkinConfidentUk

Facebook: @SkinConfidentUK

Instagram: @babsforman_skinconfident