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16 January 2024: How do we keep plane passengers safe from fire? We asked the experts

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Experts at the fifth UAE Obesity Conference say the country is facing an epidemic of weight-related disease...

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Ray Nolan is founder and CEO of eDesk, an innovative customer support platform for eCommerce sellers. 

Ray has founded, mentored and invested in many digital commerce startups over a period of 20 years; including Hostelworld, Skyscanner and Ding.com. 

Ray founded eDesk after seeing friends running a high margin eCommerce business and struggling with operational efficiencies and profitable scaling. 

Today eDesk powers thousands of merchants around the world, using AI to help them provide faster and more personalized support to their customers.

In This Conversation We Discuss: 

• [00:44] Intro
• [02:36] Knowing what your competitors are up to
• [03:27] Building key differentiators from competitors
• [04:10] Using AI to simplify customer support processes
• [05:33] Learning to refine your interactions with AI tools
• [06:19] How AI helps in ideating and outlining
• [07:20] Incorporating AI in your workflow
• [08:19] Maximizing AI for things you’re not adept with
• [08:56] Experimenting with the add-ons
• [09:09] ChatGPT and the convenience it brings
• [11:25] Synopsizing ticket history using AI tools
• [12:41] AI giving a more streamlined customer support
• [14:23] The importance of continuity in customer support
• [15:37] Chatbots and SLAs in the Ecommerce space
• [16:22] Leveraging ChatGPT to categorize tickets
• [18:01] Advantages of hands-free replies
• [18:23] Proof that AI still needs human assistance
• [19:55] Outsourcing mundane elements to AI-assisted houses
• [20:50] Customers expecting faster response times
• [21:16] Delivering expected support fast is the key
• [22:01] What eDesk offers

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Faster, smarter customer support for Ecommerce https://www.edesk.com/
• Follow Ray Nolan https://www.linkedin.com/in/ranolan/

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

As we approach the new year, Laura asks Skyscanner's Travel Trends Expert, Laura Lindsay, about what and where is up and coming in 2023 - so you can get in there ahead of the crowds.

According to Laura, we're more determined than ever to travel despite the cost of living crisis, but we're looking for places which offer better value for our hard-earned cash. As a result, lesser-known destinations such as Amman, Madeira and Zagreb are on people's radars.

Having recently returned from Jordan herself, Laura tells us why it's one of Skyscanner's trending destinations - and why it should be on your travel checklist.

Skyscanner is a search engine which helps you find the cheapest flights and hotels. You can browse flights across an entire month to find the best deal and use it's 'Everywhere' feature to find the cheapest destinations to fly to from your chosen airport.

Feeling inspired? Find cheap flights on Skyscanner.

Buzzsprout is the #1 podcast hosting platform and made launching the True Travel Podcast really easy. As a subscriber, you get tons of guides, from finding the right equipment at the right price to growing your podcast organically; as well as detailed analytics to see how people are listening, tools to promote your episodes, and more.

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(Affiliate disclaimer: Following this link lets Buzzsprout know we sent you, gets you a $20 Amazon gift card if you sign up for a paid plan, and helps support the show).

Ep: #11  Now that the world is opening up again and returning to some sense of normalcy, you must be anxious to take a much-needed vacation somewhere.

But if you’re not a frequent traveler or just can’t make up your mind, then today’s podcast will be of use to you! In this podcast episode, I am joined by my good friend Melanie Yamaguchi, who is an avid travel junkie.

By day, Melanie is a senior digital producer and by night, she is a travel blogger at https://outofstate-outofmind.com/. 

In this episode, she talks about the benefits of hiring a tour company versus going a la carte. Although it may be expensive upfront, we talk about how it saves a lot of time, money, and headaches. 

We also talk about her personal experience being shanghaied in China, and the lessons she learned to prevent it from happening again.

So get inspired by checking out the podcast episode and read her blog at https://outofstate-outofmind.com/ where she blogs about her travels to different places.

Whether you are planning a near vacation or just casually browsing, her blog paints a detailed picture of every place she writes about.

Check out the links below that we mention on the podcast:

Searching for flights:

Skyscanner - https://www.skyscanner.com/

Google Flights - https://www.google.com/flights

Expedia: https://www.expedia.com/

Travel companies:

Trafalgar - https://www.trafalgar.com/en-us

TravelChic World - https://www.travelchicworld.com/

Discover Digest/KJ International Tours - https://discoverdigest.com/

Accommodations:

Airbnb - https://www.airbnb.com/

You're Invited to a free LIVE training: How To Get Out of Debt Faster With Mystery Shopping. Register here: https://www.budgetdivas.com/faster

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Today we’re bringing you the final episode of our Chinaccelerator 8x8 Global Speakers Series where we invite some of the most accomplished members of the global startup ecosystem to share key lessons for startups in eight minutes or less.

Show Notes:

02:18 - Yara Paoli

11:30 - Adam Najberg

19:27 - Shamik Talukder

Our first speaker is Yara Paoli. Yara is the former VP of Growth at Skyscanner (acquired by Ctrip) and is currently the Co-Founder and Chief Growth Scientist of Growth OS, a growth enabler company. Having contributed to growing Skyscanner from a 32-employees small startup to a GBP 1.4 Billion  valued company with over 1,000 talented people working across 60+ markets, Yara is the perfect guest to talk about growth mindset, which she talks about in this episode.

Our next speaker is Adam Najberg, Global Head of Content at Alibaba Group and Former Global Director of Communications at DJI. Having been in the field of journalism and PR for over 25 years, Adam has amassed a wealth of experience in storytelling. Today, he talks about why storytelling is important for startups, and how someone else could tell their stories if startups don't do it themselves.

Finally, we have Shamik Talukder, co-founder of Be Tagged, an influencer marketing company, and the founding member of the largest Radio FM Network in India, Radio Mirchi, and former Vice President at Viacom 18 Media. In his talk today, he shares two important lessons that the covid19 pandemic has taught him and how he believes that could help startups.

Many thanks to our guest Benjamin Qiu; host Oscar Ramos; producers  Eva Shi and  Sagar Chaudhary; editor David; organizer Chinaccelerator; and sponsor People Squared. Be sure to check out our website www.chinaccelerator.com

Share, subscribe, review, enjoy!

Follow us on LinkedIn:  www.linkedin.com/company/the-china-startup-pulse/

Email us: team@chinastartuppulse.com

Travis Katz launched Gogobot at the height of the "social trip planning" wave in online travel.

The ex-MySpace exec knew for the company to succeed after the buzz of that 2010 period that it would take a lot more than a fancy user experience and PR to propel it into a phase of genuine growth.

Gogobot's focus on data and mobile was the key element in its push towards establishing itself as a worthy player in the ecosystem.

A name change to Trip.com in 2016 set the wheels in motion for what would become a sale to Chinese online travel giant Ctrip in late-2017 (Ctrip later rebranded to Trip.com Group).

Katz joins us as the latest guest on How I Got Here.

HIGH is a weekly show produced by PhocusWire and Mozio, aimed at getting the inside stories behind startups and innovation in travel and transportation.

It's hosted by PhocusWire's editor in chief, Kevin May, and Mozio co-founder and CEO David Litwak.

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