small biz community podcast

Today's special episode of SMBCP we have a special guest host, Donna Blum. 

1.) The MSP Question of the Week
       
Is it a good idea for couples to work together in the same company? 

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2.) Five Minutes with a Smart Person - Nick Wolf of EVO Security

Nick is a senior sales 
executive with experience growing channel partnerships for MSP focused vendors. From 2011-2020 Nick was a key member of Datto, and onboarded over 750 MSPs, which helped grow the company to be acquired for over $1.5 Billion in 2017.

From 2020-2021 Nick was a member of SKOUT Cybersecurity, joining many previous colleagues he worked with at datto, and onboarded over 100 MSPs, which helped grow the company to be acquired in 2021 by Barracuda.

Nick is now the Director of Partner Acquisition at Evo Security responsible for their rapid growth in the IAM space by working with MSPs and MSSPs.

 

https://www.evosecurity.com/

https://www.linkedin.com/in/wolfnick

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Resources and Links:

Kernan Mastermind Roadshow:  September 28-29 – Scottsdale, AZ!

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event 

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Check out the latest episode!

 

Host Amy and James take over the pod once again.

Segment One: What are you up to?

Amy and Karl finalize their sessions for the SMB IT Pro conference in Australia this October!

There, they will discuss why retirement looks different for business owners and Amy will be doing a technical deep dive: getting Microsoft 365 Business Premium’s Endpoint detection and Response features setup.

As for James, anything goes on Linkedin: https://www.linkedin.com/posts/james-kernan-varcoach_business-consulting-ama-activity-7064672657526456321-80QK?utm_source=share&utm_medium=member_desktop

Don't forget to sign up for James's Kernan Mastermind LIVE Event - Denver June 29-30th:

http://bit.ly/kernanmastermind

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Segment Two: Five Minutes with a Smart Person - Ashlyn Szilva 

Ashlyn Szilva achieved her doctorate in history with a specialization in Research Analysis. She has taught as a professor of history, journalism, and photo history for 2 1/2 years. She is now the Director of Social Media and Digital Marketing for JS Group Consulting where she worked part-time during her education. She manages the social media influence and social selling strategy for over a dozen technology firms big and small and am well known for her ability to create influencers in a digital normal. She still likes to utilize her research analysis skills from her education and does so now researching trends in the channel. On top of this she also runs her own LLC, ANS Group which focuses on social media and digital marketing.

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Segment Three: The MSP Question of the Week

What certifications should I be focusing to complete if I’m looking for a better position in IT?

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Sponsor Memo: SBTTC

 

Amy B and Amy L talk about the economics of small business acquisition and what’s happening in the market.

Segment One: What are you up to? 

We catch you up with the latest events.

Coaching with ChannelWise at the ChannelPartners Conference May 3rd -

https://www.channelwise.com/coaching-cafe

Find out more here: https://nsitsp.org/events/

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Segment Two: 15 Minutes with a Smart Person - Walter Crosby    

Amy B speaks with Walter Crosby. 

https://www.linkedin.com/in/walterlcrosby/

https://podcasts.apple.com/us/podcast/sales-cigars/id1567106056

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Segment Three: The Bell Curve and the MSP Question of the Week

Amy B and Amy L goes into depth on the "Bell Curve of Security" 

MSP Question of the week: When you have hybrid remote workers, who is responsible for the home network connectivity?

Is the security of their home network your problem?

 

Sponsor Memo: SMB Online Conference 

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

This just in: James will order your pizzas for you. 

 

Segment One: 15 Minutes w/ a Smart Person - Featuring Barbara A. Boldt

Amy B. sits down with Barbara A. Boldt. 

Barbara A. Boldt helps introverted tech managers, who are looking to advance their careers, communicate in a way that gets them and their ideas noticed by the people in positions to promote them.

Learn more here:

https://www.boldtglobal.com/

https://www.linkedin.com/in/barbaraboldt/

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Segment Two: The MSP Question of the Week

Do you blog and should an MSP blog? We discuss.

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Resources and Links:

A big thanks to Asigra for making this podcast possible.

Check them out at https://www.asigra.com

Also: Sign up for our big webinar with Asigra - Does your backup protect you against the latest ransomware attacks? 

April 19th at 9:00 AM Pacific Time.

Register Now:
https://us02web.zoom.us/webinar/register/WN_ruK7Mp77TEaZyIXID96DLQ

 

Amy’s Facebook communities

1. Ransomware, Security, Compliance  and Privacy
   https://www.facebook.com/groups/RansomwarePrevention 

2. Intune, MeM, Defender and Lighthouse
   https://www.facebook.com/groups/endpointmanager 

Legislation and Regulation
https://www.facebook.com/groups/MSPRegulationAndLegislation

 

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Sponsor Memo: The SMB Online Conference 

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

Check out the latest episode!

Segment One: Notes on the News and Amy B Bought a Book!

SVB - Silicon Valley Bank failed fast...Twitter may have played a role

Does this mean anything for private equity, or our industry?

Our answer: Eh, kinda.

Also, we dive in and learn what exact book Amy B has Bought.
  
https://www.theguardian.com/commentisfree/2023/mar/13/svb-collapse-2008-financial-crisis

https://www.nytimes.com/2023/03/14/business/silicon-valley-bank-gregory-becker.html 

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Segment Two: (1)5 Minutes with a Smart Guy - Asigra's Eric Simmons     

Host Karl speaks with Asigra's Eric Simmons. 

More here: 

https://info.asigra.com/new-ransomware-infiltrates-backups

Eric brings decades of experience to the company and has a proven record of taking customer-centric technology focused companies to the next level. Previously, Eric was Chief Strategy Officer at IMC, CEO of Altum Health a division of the University Health Network, Head of Innovation for automotive at Canadian Tire and General Manager of the Rogers Communications IoT business. Eric also held several leadership positions at Dell Technologies.

Eric was also a board member of both the Continental Automated Buildings Association (CABA) and Bialik.

In his spare time, Eric enjoys taking travel, skiing, golf, and wildlife photography.

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Sponsor Memo: The SMB Online Conference 

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

In this special editions of SMBCP, we follow Karl on his journey at ASCII Edge.

We have four bite sized interviews with four smart guys:

Sebastian Uchima of Humanize IT

The Humanize IT Framework is a top down approach to client conversations that turns any Account Manager into a vCIO in under an hour by equipping them with a simple tool and continually educating them with a community. By having conversations rather than presentations your team will create genuine human connections through better conversations rather than presentations.

Ryan Cloutier of Security Studio

Ryan Cloutier is the President of SecurityStudio. As an experienced IT/Cyber Security professional with over 15 years of experience developing Cyber Security programs, Ryan is a Certified Information Systems Security Professional (CISSP®) and Chief Information Security Officer for organizations across the country.

Frank Raimondi of Nodeware

Frank is a Strategic Channel Marketing Professional. He passionately contributes his experienced knowledge to help others make sense of channels and clarify their efforts by bringing together organizations to develop strategies and programs producing the highest value for all. If it's not a win-win situation, it needs to be.

Trevor Digerolamo of ASCII

Trevor is Director of Strategic Projects at The ASCII Group. He has 20+ years of Business to Business sales experience in both financial sales and in Information Technology on a national level.

 

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Sponsor Memo: The SMB Online Conference 

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content. 

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

Our OG, legend, matriach, and instagram hawties hath returned. What are the meaning of all these nicknames and which belong to who? Find out in today's episode. 

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Segment One: Layoffs everywhere and so is Elon...What the hell is going on?

Layoffs have made its inevitable moment in the MSP world. Also, legend has it that if you say Elon in the musk three times to a mirror at night you get another click worthy article. 

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Segment Two: An MSP and a concrete vendor walk into a bar...

Dave Seibert attends every event--we mean it. 

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Resources and Links:

James Event:  

http://bit.ly/kernanmastermind

Karl's NSITSP All-Member Meeting:

https://nsitsp.org/event/q1-all-member-meeting/

 

Sponsor Memo: Linode 

Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore the alternative cloud.

Discover this growing market: one of the best-kept secrets in building a scalable, thriving, modern Managed Service Provider business.

Learn about the cloud provider landscape, improving KPIs, security, and more in Linode's free ebook, The MSP's Guide to Modern Cloud Infrastructure, available now. This resource and more at linode.com/mspradio. 

Through rolling blackouts and timezones, our team prevail for another special all-hosts episode of the Small Biz Community Podcast. 

Before we get into it, we would like to ask our listeners, how wild is too wild New Orleans? Hosts Amy L has your answer!

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Segment One: New Amazing Growth-Focused Peer Group from Amy Babinchak and the Quarterly Peer Group with James Kernan

Host Amy B shares with us her latest mentor-led peer group. In today's episode, Amy discusses her goals for this new venture for business owners looking to find a community with like-minded individuals. 

For more details, check it out here:

https://www.thirdtier.net/2023/01/02/new-growth-focused-peer-group/ 

Similarly, Host James's Quartely Peer Group is mixing business and pleasure at the Mastermind Orlando Event.

We pick Host James's mind a bit: What's with MSPs and Florida?

Check it out here: 

http://bit.ly/kernanmastermind 

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Segment Two: Tolstoy

There are a gazillion How To, Where To, and What To videos. Long form videos can be seriously disengaging which can be attributed to the lack of interactions this videos have to offer.

But, hey, remember those Choose Your Own Adventure storybooks? Tolstoy is taking that concept and running with it with their interactive video services. 

Check out NSITSP'S example here: https://player.gotolstoy.com/qeqr5th6dnr1w

https://www.gotolstoy.com/

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Segment Three: What's on Your Radar? 

LastPass - and more end-user confusion...Following the most recent breach, the uncertainty of its survival has been a hot topic. How do we earn the trust of end-users? 

Host Karl's Annual State of the Nation Address is out now.

Host Jame's discusses his one page business--efficient for a industry that is rapidly moves forward.

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Resources and Links:

Karl's Annual State of the Nation Address 

https://mspwebinar.com/

Dot Com Secrets
https://www.amazon.com/Dotcom-Secrets-Underground-Playbook-Growing/dp/B08B9ZHVVG/

Expert Secrets
https://www.amazon.com/Expert-Secrets-Underground-Converting-Customers/dp/B08B9DTGFM/

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Sponsor Note: NSITSP

By now you've heard of the National Society of IT Service Providers. But why should YOU join? The NSITSP is committed to transforming our Industry into a Profession. They've established an industry-wide code of ethics and are working to improve the reputation of IT consultants nationwide.

Wherever anybody is talking ABOUT IT consultants, NSITSP wants a seat at the table. That includes the media, government regulators, and the general public. Take pride in your industry and show off your membership.

Join us today at https://www.NSITSP.ORG

:-) 

Happy New Years! For our last episode of 2022, Host James chats with Mathieu Manaigre.

Published author and a mastermind of overlapping calendars, Mathieu is backed by a team of amazing experts allowing him to do all the fun work involved in building the most loved IT services company in Canada.

Resources and Links: 

www.avenirit.com

https://www.facebook.com/aveniritinc

https://www.linkedin.com/company/avenir-it-inc.

https://twitter.com/AvenirITInc

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Sponsor Memo: SBTTC 

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org.

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at www.SmallBizThoughts.org.

:-)

Host Karl sits with Acronis's Righter Kunkel at the Cyberfit Summit 2022! 

Righter is a seasoned leader with responsibilities for strategy, design, implementation, and execution of corporate customer success vision anchored with financial growth.

Righter has over 20 years of leadership experience in the public sector/commercial education and consulting industry. Righter has a deep working knowledge of operating a global for-profit partner, employee, and customer training business to include the internal business functions of development, certification, enablement, sales, services, and operations.

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Sponsor Memo: Small Biz Thoughts Technology Community

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://smallbizthoughts.org

Forms, templates, and checklists are just the start. 

Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere. Plus, we have weekly live members-only Zoom calls. 

The average member saves more than 200% of their membership cost each year. 

We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone.

Join us today at https://smallbizthughts.org

 

Jost James sits down with Hartland Ross.

Hartland Ross is a digital marketing strategist, founder and president of eBridge Marketing Solutions – a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities for growth through acquisition and & organic marketing strategies.

Hartland has been working in the sales and marketing of IT services and SaaS firms since 1999.

He is well recognized and regarded in the IT services industry and to date has worked with hundreds of firms providing opportunities for business growth through M&A, marketing strategy and by providing industry advice, recommendations and introductions.

Resources and Links:

https://www.thehostbroker.com

https://www.ebridgemarketingsolutions.com

https://www.linkedin.com/in/hartlandross/

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Sponsor Memo: PCMatic 

PC Matic — Endpoint Security built on a zero trust/default deny foundation  Finally - a light weight, 
simple to deploy & easy to manage approach to application allowlisting.

The perfect compliment to your current security stack.  No minimums and no annual contracts.

Find out more about PC Matic by visiting https://PCMatic.com/MSP today. 

Host Karl speaks with Patrick and Mike Clements of SherpaDesk. 

As co-founder and CEO of SherpaDesk, Patrick is committed to delivering a powerful easy to use professional services automation (PSA) solution that simplifies the three core activities of MSPs and IT Service Providers; track customer requests, log billable time, and manage customer's assets.

Patrick has spent over 20 years in building software technology companies. He is a member of several non-profit boards and is an active member of the entrepreneurial community in mentoring new startups.

Mike's best asset is being able to relate to people by listening to what they have to say. Mike has had over 20 years of in success in sales and the customer experience profession. He has led multi-million-dollar teams at Oracle and is a member of several non-profile boards.

He enjoys spending time with his three young kids and is very passionate about the outdoors. Mike enjoys pushing himself by competing in Iron Man, or trekking in the Peruvian Andes.

He's been part of the SherpaDesk team for 15 years and has an identical brother, that happens to be SherpaDesk’s CEO

 

Resources and Links:

https://www.sherpadesk.com

https://www.sherpadesk.com/blog

https://www.facebook.com/SherpaDesk/

https://twitter.com/sherpadesk

https://www.reddit.com/r/SherpaDesk/

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Sponsor Memo: OITVOIP

Did you know about STIR/SHAKEN?

If you’re doing voice for your customers, you had better — the deadline was June 30.

This technology is focused on reducing robocalls, and providers have to take action.  Are you compliant?

The team at OITVOIP has put together resources for you to learn more… or, for their customers, it’s already handled.

Want to learn more?

Visit https://oit.co/mspradio/ for resources to help make sure you’re covered.

 

 

 

Host Karl speaks with Anne Hall.

Anne Hall is the owner and founder of ITagree – The Agreement Lifeguard, providing legal agreements-as-a-service globally.

Anne recognized just how much IT companies struggled with customer agreements so she decided to put her 25 years’ experience as an IT lawyer in New Zealand to use in an innovative way, establishing ITagree in 2016.

ITagree provides access to the specific types of legal agreements needed by IT companies, quickly and cost-effectively, in order to help them to reduce business risk. ITagree’s agreements have been developed and refined to suit the needs of IT companies in North America, the United Kingdom, Australia, New Zealand and several European countries.  

ITagree was founded by Anne Hall who has 25 years of experience as a specialist IT lawyer in New Zealand.

Anne wanted to provide IT companies with access to IT legal agreements without delays or big legal fees. Now we have customers all around the world and the ITagree team continues to be committed to saving time and costs on legal agreements, so you can focus on growing your business.

ITagree is a global leader for MSPs and IT companies in helping them to reduce unnecessary business risks.

ITAgree has you covered if you provide:
Managed Services
Microsoft 365 or Azure
Private Cloud Hosting
Professional Services
Third Party SaaS
Master Services Agreements
And more! For Example
Hardware-as-a-Service
AWS Services Supply
Unified Communications
SaaS, including for Microsoft add-on

Resources and Links:

www.itagree.com

https://itagree.com/blogs/news

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Sponsor Memo: SBTTC

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://www.SmallBizThoughts.org

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at https://www.SmallBizThoughts.org

:-)

 

 

Host Karl speaks with Donna Turgeon.

In her role as head of channel, Donna will lead Infosec’s channel sales team and indirect go-to-market strategy, operations and revenue globally.

Donna brings 30 years’ experience driving indirect and direct revenue, ensuring customer success, delivering global GTM programs, leading corporate Channel and Distribution strategy, recruiting and onboarding business partners, and building effective Global sales and support teams.

Donna is a multiple-year CRN Channel Chief award winner. Before her role at Infosec, she built an excellent indirect and direct sales and Marketing organization as CRO of VIPRE Security Group. She has held various senior leadership roles at various companies, including KnowBe4, Tech Data, InspiredeLearning and AccentHealth.

Resources and Links: 

http://www.infosecinstitute.com/channel 

Email: partners@infosecinstitute.com

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Sponsor Memo: Acronis 

Are you still relying on a frustrating patchwork of legacy solutions. Modernize your cybersecurity and data protection with Acronis Cyber Protect Cloud.

It’s a single solution that combines backup, anti-malware, and endpoint protection management.

As an MSP, you can easily improve clients’ security 
posture, eliminate complexity, and generate more recurring revenue. 

Learn more about Acronis Cyber Protect Cloud at https://Acronis.com

 

Frank Vitagliano has served as the GTDC’s chief executive officer since April 2019. His focus is on strengthening partnerships between members and vendors by addressing industry-wide issues and opportunities related to the integral role of distribution in the IT channel.

In his career, Frank has consistently been recognized as a leader in the IT industry.

He was inducted into the IT Hall of Fame in August 2017, in recognition of his leadership and contributions over the course of more than three decades. Additionally, he was awarded the Lifetime Achievement Award by VAR Business for his accomplishments as an industry channel chief. He is the only OEM executive inducted into Ingram Micro’s Venture Tech Network Hall of Fame.

We can focus the discussion on the latest GTDC report (download here or ask and we'll send a PDF) https://gtdc.org/resource/environmental-sustainability-report/

Resources and Links: 

Main GTDC page:

https://gtdc.org/

ESG Report (free for anyone to download):

https://gtdc.org/resource/environmental-sustainability-report/DC

 

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Sponsor Memo: SBTTC

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org.

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at https://www.SmallBizThoughts.org

:-)

Host Karl chats with Jonathan Seelig.

Jonathan Seelig is the Executive Chairman and Chief Evangelist of Ridge. He co-founded Ridge with the goal of building highly distributed cloud infrastructure, thereby enabling users to deploy cloud native applications on any infrastructure and in any location. He previously co-founded Akamai, the world's first and largest CDN. Jonathan has worked on distributed, low latency, high performance infrastructure for over 25 years.
Description:

With the rapidly increasing pace of digital transformation, many managed service providers (MSPs) and cloud service providers are at a crossroads: they need to decide how to best continue to support their customers as they continue to migrate to the cloud. 

While the hyperscale public cloud model is an attractive proposition for some customers, there are many existing and planned use cases and business models for which local data centers and MSPs can be a better fit. These businesses’ cloud computing environments may be a blend of server types: on-premises, bare-metal, co-located, and distributed across multiple continents. No single cloud architecture with preset locations can offer them a consistently optimized level of application performance and deployment flexibility. Companies need a cloud provider that can customize a cloud for evolving business needs.

Local cloud service providers and MSPs should therefore consider how they convert digital transformation into a home-field advantage. By integrating modern cloud-native services into their offering, in addition to their traditional services, they will offer a robust alternative to the large public cloud and will be in an excellent position to fulfill evolving customer needs. 

Today, Joanthan discusses some of the key benefits for managed service providers with existing cloud offerings to add modern cloud-native services to their existing portfolio, including:

• Monetize existing infrastructure
• Add new revenue streams
• Win business that will otherwise default to the public clouds
• Become the go-to service providers for emerging location dependent applications
• Ensure long-term customer retention

Resources and Links:
https://www.ridge.co/

https://www.linkedin.com/company/11808567/

https://www.youtube.com/c/RidgeCloud

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Sponsor Memo: SBTTC

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://www.SmallBizThoughts.org

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at https://www.SmallBizThoughts.org

 

:-)

 

Host James chats with Daniel Wang of MSPbots.

Daniel Wang is a seasoned MSP owner, and CEO of MSPbots, a software platform that uses dashboards, and bots to help MSP automate the business process, and help manage, and train employees.

MSPbots has the best dashboard software for MSP, easily creating MicroTraining bots to alert employees, and providing real-time Microtraining based on KPI changes, and incidents based on the data.

 

Resources and Links:

https://mspbots.ai

 

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Sponsor Memo: SBTTC 

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at http://www.SmallBizThoughts.org

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at http://www.SmallBizThoughts.org

 

:-)

Host Karl interviewed Susanne Tedrick.

Susanne is a Cloud Infrastructure Specialist for Azure. She's also a published author, and President of CompTIA's Advancing Tech Talent and Diversity executive council.

The conversation covers all of those topics: Susanne's book (Advancing Women in Tech), diversity in the IT workspace, an right-sizing Azure cloud services. 

Susanne's speciality at Microsoft is supporting professional sports teams and leagues. Leagues are clearly at the enterprise level with one set of challenges. Teams are generally more in the SMB space, often as small as twenty actual users.

 

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Sponsor Memo: Egnyte 

Are you still using on-prem file servers and VPNs to share files with remote workers?

Egnyte is a business class cloud sharing solution that works more like your on-prem server than other solutions. 

With a security first approach to file sharing and collaboration, Egnyte offers multiple options for sharing files and collecting files from outside sources.And do it all addressing data governance and compliance. 

Want to learn more?

Check out Egnyte.com/mspradio, and when you do, tell them we sent you. 

:-)

 

Host James speaks to Alex Farling on the QBR Process. 

As a recovering MSP owner and co-founder of Lifecycle Insights, Alex is working with hundreds of MSPs to help them automate the QBR process and deliver actionable information to their clients. 

Resources and links: 
https://lifecycleinsights.io
https://www.linkedin.com/in/alexjfarling/

 

 

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 Sponsor Memo: Acronis

Are you still relying on a frustrating patchwork of legacy solutions?

Modernize your cybersecurity and 
data protection with Acronis Cyber Protect Cloud.

It’s a single solution that combines backup, anti-malware, and endpoint protection management.

As an MSP, you can easily improve clients’ security posture, eliminate complexity, and generate more recurring revenue.

Learn more about Acronis Cyber 
Protect Cloud at Acronis.com. 

Host Karl chats with Bob Coppedge on his book The MSP’S Survival Guide to Co-Managed IT Services

Bob has written the only two books on the topic of Co-Managed IT services and has helped numerous MSP's improve their Co-Managed pratices.

 

Resources and links: 
https://Simplex-IT.com

https://CoMITs4MSPs.com

https://www.youtube.com/channel/UCrAQXmClGb2X6GH1WgaNyZA

 

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Sponsor Memo: SBTTC

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at www.SmallBizThoughts.org

:-)