If you are a small business owner, you know that sometimes things do always go well from a customer service standpoint.
You are bound to drop the ball and disappoint some customers. You might miss an order, run late, or even offer an overall bad experience. Sometimes you get away with it because your existing customers are patient with you, but this can eventually run you out of business.
Recently, I experienced such an unbelievably bad experience from a new hairstylist that I thought it was a teachable moment for other small business owners.
Listen in to this experience and the three key learnings we can take from this, including what small business owners should do when they let their customers down.
On a side note, we celebrated our 17th wedding anniversary last week. It's been quite a journey full of ups and downs, but if we were to start all over again, we wouldn’t want to do it any other way.
Tune in to hear of the surprise Eddie had for me on our anniversary and why this was one of the happiest moments of my life.
Key Takeaways:
- What in the world (03:49)
- My horrible hairstylist experience (08:53)
- 3 key learnings from my bad experience (24:01)
- Our 17th wedding anniversary (29:46)
- Every successful business/relationship is riddled with failure (33:19)
- Janelle’s happiest moment (36:53)
Additional Resources:
The Pusher Society
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\- [We are the Copelands Tiktok](https://www.tiktok.com/@wearethecopelands)
\- [**The Pusher Society**](https://wearethecopelands.com/)
\- [**Janelle's website**](https://www.janellecopeland.com/)
\- [**Join the Cake Cents FB Group**](https://www.facebook.com/groups/cakecents/)
\- [**Join the Push Podcast FB Group**](https://www.facebook.com/groups/PUSHpodcast/)
\- [**The Push Podcast's official website**](https://www.janellecopeland.com/podcast)
\- [**Cake Mamas Instagram**](https://www.instagram.com/thecakemamas/)
\- [**Eddie's Instagram**](https://www.instagram.com/copewitheddie/)
Email: hello@thepushpodcast.com