smbcommunitypodcasts

Have a question or comment for us? Want your question or comment to be featured on the next episode?

Send it here: concierge@smallbizthoughts.com

Use the topic SMBCP and include your name for a shoutout.

---

Segment One: The right to repair.

This includes all electronics, automotive devices or farm vehicles such as tractors.

We discuss what we look forward to as more legislation rolls in.

---

Segment Two: Two Five Minutes with Two Smart People 

On this edition of Five Minutes, we have a double header special.

Host Karl sits down with Michael Callahan of Acronis and Amy B. chats with Rayanna Buchianico of ABC Solutions

---

Segment Three: E & O Insurance -  Legal Component of What We Do 

Why you need to protect yourself and analyze the language of your contract. 

 

Resources and Links:

James' Mastermind Event

http://bit.ly/kernanmastermind

---

Sponsor Memo: IT Service Provider University

IT Service Provider University helps you improve the business side of your business.

We launched IT Service Provider University in 2013 and today we offer more than twenty courses on every aspect of running your consulting business. 

IT Service Provider University provides training and pathways to certification for individual IT Service Providers as well as offering company-level certifications.

Pathways Include:

Management

Technician

Sales/Marketing

Service Manager

Front Office

Learn more about professional classes and certifications at https://ITSPU.com

 

 

 

Host Karl chats with Richard Tallman & Michael Reeves of Bitdefender. 

Richard Tallman is a 20+ year veteran in the technology industry merging the physical & virtual worlds under one umbrella.

At Bitdefender, he manages Global Cloud Markets & Managed Service Providers (MSP) working directly with the Remote Monitoring & Management (RMM) Platforms and Cloud & Distribution Marketplaces.

Prior to Bitdefender, Richard led the charge at some of the biggest technology companies in the world to streamline and secure customer and partner application enhancements to the cloud for both on and off premise solutions.

When not at work he enjoys spending time with his wife and two children while sharing his love of beach volleyball, mountain biking and surfing. 

Michael Reeves is the CISSP - Technical Director, Cloud & MSP at BitDefender. With over 22 years in the industry, Mike is a true pioneer of cloud security. His ability to translate engineering concepts to a business audience is unmatched.

He enjoys spending time with his family, playing bass guitar, and four wheeling in his Jeep - especially at the same time!

 

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide.

Guardian over millions of consumer, business, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy and data, and enabling cyber resilience.

With deep investments in research and development, Bitdefender Labs discovers over 400 new threats each minute and validates around 40 billion daily threat queries.

The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence, and its technology is licensed by more than 150 of the world’s most recognized technology brands. Launched in 2001, Bitdefender has customers in 170+ countries with offices around the world. 

In this edition of SMBCP, we briefly overview the current threat landscape for MSPs and SMBs and how these segments are impacted by the current market trends. 

Skills gap, complex tooling, alert fatigue, insufficient or poor onboarding all lead to slow provisioning and license restrictions. Richard and Michael discuss how an MDR service can address these struggles. 

Resources and links: 

https://www.bitdefender.com

Blog:

MDR—What is it and Why Should SMBs Care?

https://businessinsights.bitdefender.com/mdr-what-is-it-and-why-should-smbs-care

Article (MSPs): 10 Things MSPs Should Know About Cybersecurity Insurance

https://connect.comptia.org/blog/10-things-msps-should-know-about-cybersecurity-insurance

---

 

 

Host Karl chats with Marnie Stockman. Marnie Stockman, Ed.D. started her career in Customer Success with the toughest customers of all - high school math students. Her passion for education and using data and humor to help others grow and succeed took her from the classroom to Sr. Director of Customer Success of a leading Ed Tech company - and now to co-founder and CEO of Lifecycle Insights - a vCIO/Customer Success platform for MSPs. 

With her default setting locked on "Smiles," she aims to create raving fans for Lifecycle Insights and help MSPs do the same for their customers. She strongly believes your clients success becomes your success. When she isn't Lifecycling, she can be found playing volleyball with her husband and two 20-something kids in Greensboro, MD.

Resources and Links:

https://lifecycleinsights.io

https://lifecycleinsights.sucks

https://www.amazon.com/Literally-Book-Customer-Success-MSPs/dp/1646492110

https://www.linkedin.com/in/marniestockman/

https://www.facebook.com/lifecycleinsightsmsp

https://twitter.com/lifecyclemsp

 

---

 

Sponsor Memo: Acronis

Are you still relying on a frustrating patchwork of legacy solutions? Modernize your cybersecurity and data protection with Acronis Cyber Protect Cloud.

It’s a single solution that combines backup, anti-malware, and endpoint protection management.

As an MSP, you can easily improve clients’ security 
posture, eliminate complexity, and generate more recurring revenue.

Learn more about Acronis Cyber Protect Cloud at http://Acronis.com

 

 

 

Host Karl speaks with Gil Cargill of Cargill Consulting. 

Today we discuss coaching and consulting in Sales Process Managment. 

"The sales function of an IT company must provide predictable NEW revenue. The owner who masters sales management is the owner that will continue to flourish."

- Gil Cargill 

Resources and links:

www.salesmanagementmastery.com

 

---

 

Sponsor Memo: AgileBlue

AgileBlue is a 24/7 SOC, XDR and SOAR providing managed breach protection including monitoring, detection, and automated response to cloud, networks, and endpoints. 
 
Helping MSPs build their cyber business while increasing gross margins, ARR and stickiness. AgileBlue’s partner program engages, enables, supports, and rewards your business growth with a white-labeled 
security dashboard, pooled pricing, marketing collateral, and purpose-built sales content.  

A 24/7 extension of your team, learn more at agileblue.com

 

 

:-)