superstarcommunicator

Welcome to the SuperStar Communicator podcast! In this episode, we dive into a thought-provoking conversation on International Men's Day with special guest, Mike Pagan. Together with Susan Heaton-Wright and Nick Simon, Mike shares his insights on the importance of peer support, mental wealth for men, and the impact of social media on mental health. We explore personal stories, practical tips, and expert advice on creating a supportive network, prioritizing self-care, and navigating the challenges of modern work environments. Join us as we delve into this engaging discussion and gain valuable takeaways for personal growth and well-being.

Key points from the interview

Download the transcript of the interview

About Mike: Mike Pagan has always been passionate about creating a space for men to ask for help and be vulnerable. He recognizes the historical tendency for men to be reluctant to seek assistance and is committed to changing that narrative. With a focus on promoting mental health and well-being for men, Mike is dedicated to establishing frameworks that allow for vulnerability and imperfection. His mission is to encourage men to put their hands up and ask for help, creating a more open and accepting environment for all. More information: https://mikepagan.com

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

Welcome to another exciting episode of the SuperStar Communicator podcast, where we delve into the world of business, communication, and success. Today, we have the privilege of hosting the incredible Jeffrey Hayzlett, a renowned business expert and media personality. In this episode, Jeffrey shares invaluable insights on why radical humility is the key to success. He reveals how building a strong brand, creating engaging content, and connecting with your audience can propel you to new heights. Through his own experiences, including being a Chief Marketing Officer and a judge on The Celebrity Apprentice, Jeffrey offers practical advice for businesses big and small. So grab a cup of coffee, sit back, and join us as we explore the power of radical humility with Jeffrey Hayzlett. Let's get started!

Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman and CEO of C-Suite Network, home of the world’s most trusted network of C-Suite leaders.

Key points from the interview

Download the transcript of the interview

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

Celebrating the 30 Day Plan from SuperStar Communicator

Introduction: Hello, everybody. It is a very exciting day because I am am launching the Superstar communicator 30 day plan. And very exciting. I have have contributed to other books in the past, which has been a huge honor but this is my first one of a number that I'll planned. And I have my partner in crime from podcasting. Nick Simon, who's gonna ask me some questions about the superstar communicator 30 day plan.

Key points from the interview (bold)

Download the transcript of the interview (add link from SuperStar Communicator)

https://superstarcommunicator.com/wp-content/uploads/2023/09/30-day-plan-transcript.pdf

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase your copy of the 30 Day Plan here:

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

"On this episode of SuperStar Communicator, our hosts Susan Heaton-Wright and Nick Simon are joined by the renowned speaker and pitch coach, Sam Horn.

In this episode, Sam shares a powerful technique on what to say in the first 60 seconds of a presentation, pitch, or negotiation that will captivate your audience, earn their respect, and generate buy-in.

She encourages listeners to shape behavior rather than shame it, and shares practical tips on how to introduce oneself effectively and provide specific details to facilitate follow-up conversations. With her wealth of knowledge and experience, Sam Horn aims to help listeners improve their communication skills, handle difficult situations, and have honest conversations. Whether you're navigating corporate environments, personal relationships, or any other aspects of life, Sam's teachings and insights will equip you with the tools you need to confidently express yourself and cultivate meaningful connections. So tune in to this enlightening episode of Susan Heaton-Wright with Sam Horn, and discover how to effectively navigate conversations, make a lasting impression, and communicate with impact.

Key points from the interview:

00:02:44] Disagreeing with friends, focus on common ground.

[00:09:19] Discover four conflict styles: avoid, accommodate, angry, assert.

[00:13:31] Counselor sets boundaries for student support.

[00:23:26] Technique to win respect and buy-in in 60 seconds.

[00:30:31] Invite, incentivize, introduce, be memorable, provide contact information, offer value, increase engagement.

[00:37:17] Criteria for publishing a book: show the shift.

[00:42:11] Joe started as an individual consultant. Then he created an umbrella brand called "Brief Lab" to stand out. This led to a book deal and a successful career.

[00:48:49] Umpire stops fighting, avoid blaming, find solutions instead of fault. Remove "no can't," use "yes as soon as."

[00:55:24] Avoiding conflict won't make it better.

[00:59:01] Growing up in silence, tiptoeing around relationships.

Download the transcription

Sam Horn is the Founder/CEO of the Tongue Fu! Training Institute. She is the originator of the trade-marked communication process called Tongue Fu! which has been taught to hundreds of organizations worldwide - including Oracle, Intel, Accenture and Outsystems. Her newest book TALKING ON EGGSHELLS received a cover endorsement from Whole Foods founder John Mackey who calls it "the course-correct for today's cancel culture.

People can contact us at Sam@SamHorn.com to receive a free WORDS TO LOSE - WORDS TO USE reminder card they can post by their desk and on their refrigerator to keep these tips in sight, in mind so they say what they want to say ... the first time and every time. You can purchase her latest book "Talking on Eggshells" HERE

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

And why not subscribe to our podcast!

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of SuperStar Communicator podcast, host Susan Heaton-Wright  interviews Angela Johnson, a certified Scrum trainer and author. They discuss the importance of trust and communication in building strong teams, particularly in the context of implementing Scrum and Agile methods. Angela shares her experience teaching virtual classes during the pandemic, detailing how her organization had to quickly adapt and pivot to virtual teaching to stay afloat. She highlights the challenges of teaching virtually to a global audience, recognizing the need to be more aware of cultural and linguistic differences. 

Key points from the interview:

[00:00:26]  interviewing Angela Johnson on Scrum.

[00:06:42] Diverse opinions, respectful disagreement lead to strength.

[00:10:26] Certifications are important but not sufficient.

[00:11:32] Scrum Alliance adapts classes to virtual format.

[00:17:47] Adapted classes virtually changed world of work.

[00:19:16] Breaking silos, sharing knowledge, and promoting transparency.

[00:24:04] Building trust through vulnerability and shared experiences.

[00:26:33] Teams need agreements for effective collaboration. Some teams have them, but they may need revision. Guardrails can be set for behavior and decision-making. An expired agreement can lead to toxic behaviors.

[00:29:43] Book about failures turned into valuable learning.

[00:32:20] Engaging interview sparks thoughtful reflections and gratitude.

Angela Johnson is a Certified Scrum Trainer (CST) and the author of “The Scrum Master Files: secrets every coach should know”. As a professional people geek, Angela helps others successfully implement Scrum and Agile to achieve their goals and objectives. You can contact Angela at https://scrumfiles.com where you can also purchase her book.

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

And why not subscribe to receive great content from us.

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of the SuperStar Communicator podcast, we dive into the world of neurodiversity and communication with guest Diva Dias. Diva believes that those who are neurodiverse have a unique superpower when it comes to communication due to their curiosity and open-mindedness. This perspective also allows them to look at situations in multiple ways, leading to creative solutions that others may not consider.

Diva also discusses the role of AI in emotional intelligence and why we should embrace diverse forms of communication versus relying on technology as the norm. Additionally, the importance of creating a culture where neurodiverse employees feel free to express themselves and share their thoughts is emphasized, along with tips on how to combat self-judgment and get out of overwhelm.

Diva Dias is a global speaker and facilitator of Access Consciousness classes and seminars, who shares her perspective on curiosity as a driving force behind innovative solutions in the marketplace and how understanding our differences can lead to a more empowered society.

Key points of the interview:

[00:04:41] "The Unique Mental Imagery of Individuals with Autism"

[00:09:49] "Autism and neurodiversity as a superpower"

[00:12:46] "How Asking Questions Can Empower Neurodiverse Employees"

[00:18:42] "Combat Self-Doubt and Boost Creativity: Expert Advice"

[00:23:23] "Embrace Neurodiversity through Perspective Changes and Curiosity"

[00:29:23] "How Asking Questions Can Help You See Differently"

Download the transcription here

You can find out about Diva Diaz and her work here

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver masterclasses, facilitate workshops, deliver speeches - face to face and virtually as well as coach individuals. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

In this episode of the Superstar Communicator podcast, negotiation and body language expert, Greg Williams, sat down with hosts Susan and Nick Simon from "Superstar Communicator" to discuss tips and tricks for successful negotiations. From the importance of compromising to the power of observing body language, Greg shares insights from his 30 years of experience and Harvard training. The episode covers negotiation strategies such as using silence, taking breaks, and stalling tactics, as well as the crucial role body language plays in communication. Listeners will walk away with a deeper understanding of negotiating effectively and using nonverbal cues to their advantage.

There are many key points including:

[00:04:42] "Exchanging Information: The Basis for Trust"

[00:06:53] "Negotiation Success Depends on Win-Win Mindset"

[00:08:30] "The Power of Demeanor in Negotiations: Explained"

[00:10:30] "The Power of Silence in Negotiation Tactics"

[00:12:23] "The Power of Body Language in Negotiations"

[00:13:51] "Why Throat Clearing Can Reveal Hidden Tension"

[00:15:29] "Negotiation Power Plays: How to Win"

[00:20:39] "Negotiation: Mastering the Art of Compromise"

[00:24:00] "New leader, new ways: King Charles asserts authority"

[00:27:00] "Mastering Body Language for Successful Negotiations"

three top tips are:

1. Remember  you are always negotiating.
2. Learn about body language cues because there are many things that are unsaid, that could be clues.
3. Consider how today's action could impact the future.

Grab the transcription of this podcast here

Greg Williams is an expert negotiator who believes that observing people's behavior in a normal environment is key to assessing how they may act in the future. Through assessment, he can determine the level of motivation a particular tactic has on a person's posture and position during a negotiation. He believes that negotiating is a continuous process that sets a baseline in the present to be compared to in the future. You can grab more information including downloadable checklists from https://themasternegotiator.com 

The SuperStar Communicator podcast is hosted by Susan Heaton-Wright and Nick Simon. SuperStar Communicator facilitates masterclasses and workshops empowering everyone to present the best version of themselves in all business conversations. We also deliver speeches and coaching. For more information go to https://superstarcommunicator.com 

We do this podcast for the love of supporting everyone to present the best version of themselves. Do Buy us a coffee https://www.buymeacoffee.com/superstarcomms  

We are delighted to host a discussion with Colette Cooper, Client Services Director at Cariad Marketing. An Award-winning Hertfordshire digital marketing agency. With a passion for helping SME's compete with the online giants, Colette is the most often the first person people see for help with their marketing. With over 20 years of Sales and Marketing experience, Colette is a a hybrid professional who is good at sales, marketing and leadership.

We discuss top tips on how to build successful business relationships: whether you have your own business; are part of a larger organisation or even you building your personal brand for career success. Some highlights include:

6:04 It is about reading the room and picking out the cues from people to see who is receptive to discussion and who might be uncomfortable.

9.34 Reading the situation. Clues like people sending an agenda beforehand or their job title will indicate how much time they have available to speak and the focus of the conversation.

17:38 Some great tips on maintaining contact with existing clients.

You can download the transcription here.

You can contact Colette on Linkedin: 

You can also connect with SuperStar Communicator. We deliver masterclasses, facilitate workshops, speeches and coaching on all areas of spoken communication. We deliver work virtually and face to face. To book a call to discuss us working with you, go to our calendar

Why not grab our Ten Top Tips to being a SuperStar Communicator. 

In 2022, there was an incident at the Oscars where Will Smith hit the compere Chris Rock, when Rock made a derogatory comment about Smith's wife. This was shocking to see.

I am joined by international executive coach, Carol Stewart

We discuss why this incident was so shocking and what we can learn from this as leaders. Some key points include:

1. Why both men were at fault in this incident.

2. How a pause and a verbal response would be far more effective

3. How as leaders we should be aware of what we say; the impact this has on others and how we say it to our teams

Here is the transcription of the interview

More information about Carol and how to work with her here.

Our Host, Susan Heaton-Wright is the founder of SuperStar Communicator

She is an international Speaker; has empowered clients worldwide to speak and communicate in all business conversations with impact, clarity, confidence and credibility. She is also a brilliant podcast guest; if you would like her to appear on your podcast contact us here.

SuperStar Communicator is a leading organisation empowering everyone to make more impact in all business conversations. We offer:

• Workshops
• Masterclasses
• Speeches
• Coaching
• virtual workshops

For all businesses worldwide. Why not contact us to arrange a call to discuss how we can ensure your team are all SuperStar Communicators here

Grab your copy of 10 Top Tips to being a Superstar Communicator here.

Do you wish to engage and make more impact with international clients? In this podcast episode Susan Heaton-Wright shares top tips and case studies to ensure you have invaluable engagement with your clients; whether they speak English as their first language or not. She uses examples of working with clients in North America, the Middle East and Myanmar.

Tips include:

* Modifying the way you speak and the language you use to ensure everyone understands you.

* Read the room; be aware of what is going on in the room, and modify what you do accordingly.

* Never assume that because your clients speak some English, they will understand you.

* Be aware of cultural differences. Are there specific topics you you should avoid to prevent your clients being offended.

* Use of examples. Check that the clients will understand the examples you give.

* Allow your clients to look at your slides to check the words and examples are clear to them.

Download the transcription here.

Do you want to work with SuperStar Communicator? We offer a range of workshops, masterclasses, individual coaching and online courses on all areas of communication in business. Here is our website

Why not book a call to discuss how we could assist you and your business here.

Why not grab our Ten Top Tips to being a SuperStar Communicator HERE

Joel Green is the CEO of pro level training, the National Director of Nike sports camps, a former professional basketball player, and renowned motivational speaker. He endured significant trauma as a child, and experienced unacceptable racism, yet went on to have a successful basketball career and  to alter his mindset and "Filter". This is such a powerful tool he developed, where he was able to focus on the good rather than continue to be impacted by the appalling acts he witnessed and experienced. Three of many highlights are:

1. Use dark moments to get aways from them even more.

2. Get help and support from others and talk. We all need a network of people who will support us.

3.The power of filtering: being your own therapist and self assessing to see what you need, and what you need to get rid of in your life.

And there are many, many gems.

Here is the transcription of the podcast

You can contact Joel at his website

His latest bookFiltering: The Way to Extract Strength from The Struggle is available here.

Here at SuperStar Communicator we love sharing excellent content to inspire you. Don't forget to subscribe.

Grab our Ten Top Tips to being a SuperStar Communicator here

Here is our Website

We deliver workshops, masterclasses and coaching in all areas of Spoken Communication to ensure you and your team speak  with clarity, confidence, influence, credibility and impact. Susan is also an International Speaker for conferences and internal events.

Do you want to book a call to see how we can assist? Book here.

Early September is the time new graduates are employed in their graduate roles. These young people are the "COVID generation" whose degrees were studied, in part, online. And it is even more important to support and demonstrate positive leadership to these talented young people.

I am joined by Nick Simon

He is a recent graduate who has researched his friends' experiences and what they need in the way of information and support to thrive in their new role. The discussion highlighted:

* How important it is to provide information on prospects, working hours, whether it is hybrid, remote or in the office work

* The value of the graduate asking questions and feeling it is okay to do this

* That any hardware and software is already ready when the new employee arrives on the first day.

* Socials to get to know colleagues

* A mentor for the new graduate to discuss challenges.

Here is the transcription of the discussion

SuperStar Communicator delivers power skills packages for organisations onboarding new graduates. Face to face and virtual Download our brochure here.

If you would like to arrange a call to discuss us working with you book a call here.

This weekend in the United Kingdom, we are celebrating Queen Elizabeth's 70th Anniversary of being our monarch. An extraordinary achievement.

In this podcast I share key points as to why she is such a powerful public figure despite her not being political and what we can learn for our own personal brand. Remember you can grab your copy of 10 Top Tips to being a SuperStar Communicator here.

Our website is SuperStar Communicator

Want to book a call with us to discuss providing workshops, speeches or individual coaching on communication, presence, impact, influence and credibility. Book a call here.

There are so many questions about public speaking and presentation skills. We have a session where individuals have asked Susan questions related to public speaking. These questions include:

* What is your top tip for preparing a speech?

* What is more important; content or delivery of a speech?

* How do I know what to say?

* Do courses on public speaking?

* What is the best way to improve your public speaking?

Book a call to see how we could help you

If you would like to download our checklist for being a SuperStar Speaker grab it here.

Our website

Link with Susan on Linkedin

As part of the SuperStar Communicator Black History Month Celebrations, I am delighted to interview Kass Thomas: international empowerment coach and author.

In the interview Kass shares many gems of advice including:

1. We should listen to our bodies because they are our sixth sense.

2. Be aware of other people's moods and the way they present themselves. So many people block this intuition and empathy.

3. We pick up the emotions of others; this is very powerful when we are communicating with them.

Download the transcription of the podcast here.

Kass can be contacted at www.KassThomas.com  www.thenumberthreesteps.us and  www.dancingwithriches.us

Kass's latest book Dancing with Riches is available at Amazon here

If you would like to be kept up to date with the SuperStar Communicator lunch and learns, register your interest here.

People often ask what is SuperStar Communicator and how could it help them with their career development. So I am delighted that my old intern, Ella Proudlock interviewed me about SuperStar Communicator.

This includes:

All about the SuperStar Communicator Methodology, which is a powerful communications model to ensure YOU speak with credibility and impact.

How this could help you with your career development.

What sort of coaching or training you could receive

How it is delivered.

You can contact us to arrange a discovery call here.

Read the transcript here.

If you want to discover anything about podcasts both as a podcaster or guest, the go to person is James Mulvany. He is a multiple business owner; Angel investor and for our interest, the founder of Matchmaker.fm

In a world where many people are now launching their podcasts (yay!) there is also a great opportunity to be a guest on podcasts. In this fabulous episode, James shares many tips for being a great guest, from how to approach podcast hosts, to how you can add value to a podcast. Tips include:

1. If you are going on as a guest, let the host lead the questions.

2. Avoid going on JUST to promote your book/service/product. You are there to provide great content for the podcast

3. Offer to promote the podcast episode to your connections and on social media

4. When pitching be authentic. Try and build a pitch around actually genuinely what you can deliver to that person's podcast.

Here is a transcript of the podcast to download.

If you would like more information about James's services as a podcast expert here are his contact details.

Podcast.co

James's blog

James's Youtube channel

Sign up here. for  the SuperStar Communicator Podcast Guest Tips Ebook

We all need a break after the last 18 months; however, it is really important to put in place a clear vacation communications plan to re-assure your valuable clients and customers, so they understand how to contact you and when to expect a response. IN this master class I will share:

Tips on how to write an automised response which is very clear to the customer when you will respond.

The possibility of having a 'hotline' or someone in your team on call, so your customers can speak to someone.

How to hand over your workload to others so you have prepared your colleagues to ensure service is still there for clients.

Here is the transcription of the podcast.

Remember to share, subscribe and recommend this podcast; it really helps with more people getting to know the excellent content!

And if you would like to join us for the monthly lunch and learn; please register your interest at www.superstarcommunicator.com/webinar-interest 

When we are moving back to the office, we need to take responsibility for our own safety and that of others. In this episode, I share top tips to self leadership in a changing world. Top tips include:

* Respecting other people's preferences for social distancing

* Following the guidance from your company regarding using other people's equipment

* Taking the lead and reporting if anything is not working.

* Letting others know what your preferences are to reduce anxiety

Here is the downloadable transcription.

And if you would like our checklist for hybrid leadership grab it here.

As business owners and developers, we need feedback from potential clients and stakeholders, to ensure what we offer will be of value. But are we asking the right questions to get the most invaluable feedback? Or are those we ask embarrassed to say what they really feel?

This is the principle of Rob Fitzpatrick's book The Mom Test; which is a brilliant read for any business owner or developer. And this podcast is an interview with Rob. He shares with us:

* Why people lie when you ask for feedback

* Why it is important to get honest feedback so you don't waste time on a project that is not of interest

* How to structure the questions to receive more valuable feedback

* The value of small talk.

Here is the transcription to download

If you want to contact Rob, he has a fabulous writing group called www.writeusefulbooks.com and welcomes connections. - What a great guy.