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In today’s episode of the Multifamily Women® Podcast, host Carrie Antrim sits down with Jennifer Carter, the Customer Advocacy Manager at HappyCo, to delve into the twin pillars of empathy and innovation that are transforming the multifamily industry. Jennifer’s rich cross-industry background empowers her with unparalleled insights, and today she’s sharing them exclusively with you.

Key Takeaways:

• Learn why your multifamily strategy could be vastly improved by gleaning insights from other industries, and how to do it effectively.
• Discover the critical role of empathy in cultivating strong, lasting relationships with residents and employees alike.
• Unpack the often-overlooked art of crafting responses to reviews that not only satisfy the reviewer but also entice new prospects.
• Whether you're breaking into the industry or looking to scale new heights, Jennifer reveals her formula for identifying and engaging mentors that can accelerate your career.
• How to integrate the lessons learned from other industries to outperform in the multifamily space.
• The actionable steps to build a culture of empathy and validation within your organization.
• The true impact of your online responses, through the lens of resident trust and prospective engagements.
• Jennifer's go-to resources and habits that keep her at the top of her game.

This episode is a goldmine for VPs, Directors, CEOs, Founders, and Presidents in the multifamily industry who are struggling with client retention, talent acquisition, and bottom-line growth. If you’re looking to be at the cutting edge of multifamily innovation and relational management, this episode is your ticket.

Don’t let your competition be the only ones tuning in. The game is changing; ensure you're not left behind.

Connect with Jennifer on LinkedIn! https://www.linkedin.com/in/jennifer-carter-mba-25261b8/

Connect with Multifamily Women®:

Carrie Antrim on LinkedIn: https://www.linkedin.com/in/carrieantrim/
Multifamily Women® Summit: https://multifamilywomen.com/
Be a Guest on the Podcast or at the Summit: https://apps.multifamilywomen.com/speakingrequest
Multifamily Women® Leadership Series: https://apps.multifamilywomen.com/join
Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
Multifamily Innovation® Summit: https://multifamilyinnovation.com/
Best Places to Work Multifamily®: https://bestplacestoworkmultifamily.com/

As part of our Multifamily Women® Summit, we share time with innovative brands as part of our "Meet the Sponsors" series that showcases those brands that are supporting the platform to advance technology, innovation, leadership, and investments.

This episode features a discussion with Shannon Irby, the National Account Manager for New Construction at Pfister Faucets. Pfister is a brand that actively supports the platform, promoting technology and innovation within the industry.

Renowned globally for their product innovation, design, and value, Pfister's designers are based in California, surrounded by forward-thinking designs from various industries such as automotive, aeronautics, computers, and fashion. By following trends in fashion, home design, and car manufacturing, among others, Pfister crafts new and exciting products.

Pfister also prioritizes practical innovation, ensuring their multifamily products are easy to install, clean, and use in everyday life. Working closely with multifamily developers and owners, Pfister tailors their offerings to each customer's needs, whether that means providing a wide range of options or simplifying the selection process. In essence, Pfister is a full-service manufacturer that offers a diverse range of products, from entry-level to designer custom products for multifamily developers and owners.

Timestamps:
[00:05:13] Push and Seal drain innovation for multifamily properties.
[00:06:03] Practical innovation for everyday life using Pfister Faucets and other multifamily products.
[00:10:02] Pfister's origin story.
[00:13:14] American Plumber Stories - Pfister's Web Series.
[00:17:55] Inspiring the next generation of leaders.

Connect:
Shannon Irby Email: shannon.irby@spectrumbrands.com
Shannon Irby LinkedIn: https://www.linkedin.com/in/shannon-irby-9a1039a/
Pfister Faucets: https://www.pfisterfaucets.com/
American Plumber Series: https://www.americanplumberstories.com/

Connect with Multifamily Women®:

Carrie Antrim on LinkedIn: https://www.linkedin.com/in/carrieantrim/
Multifamily Women® Summit: https://multifamilywomen.com/
Be a Guest on the Podcast or at the Summit: https://apps.multifamilywomen.com/speakingrequest
Multifamily Women® Leadership Series: https://apps.multifamilywomen.com/join
Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
Multifamily Innovation® Summit: https://multifamilyinnovation.com/
Best Places to Work Multifamily®: https://bestplacestoworkmultifamily.com/

As part of our Multifamily Women® Summit, we share time with innovative brands as part of our "Meet the Sponsors" series that showcases those brands that are supporting the platform to advance technology, innovation, leadership, and investments.

On today's episode, host Carrie Antrim talked with Krista Hurley and Talisa Dever who are both seasoned Industry Principals at RealPage. When it comes to leveraging technology to drive efficiencies and increase ROI, these women are the go-to authority. They have been instrumental in shaping innovative strategies that have not just disrupted but transformed the way we think about property management and resident engagement.

Krista and Talisa discuss how, according to a recent survey, two-thirds of multifamily renters are satisfied with their current housing situation because it provides them with financial freedom. This indicates that a majority of renters who choose to live in apartments are content with their decision to rent rather than buy a property. Renting offers these individuals the flexibility to allocate their money towards other expenses or investments, giving them more control over their finances.

These insights are invaluable for RealPage as they delve into the minds of their customers and gain a deeper understanding of the industry's direction. By combining multifamily market intelligence with a customer-centric approach and addressing pain points, RealPage can identify areas where technology can bridge gaps and assist its customers.

RealPage places great emphasis on excellence, character, ownership, and teamwork as their core values and guiding principles. These four values serve as the foundation of the company's identity. These values have evolved over time and continue to be the fundamental principles that RealPage strives to uphold. They not only guide the company internally but also shape their interactions with clients and their engagement in the industry. These values are the most crucial aspect of RealPage's culture.

Timestamps:
[00:01:32] RealPage's commitment to innovation.
[00:04:17] Renting as an investment.
[00:07:22] The launch of DemandX platform.
[00:11:24] Using technology as a support tool.
[00:15:43] Supporting the Multifamily Women® Summit.
[00:18:01] Female leadership across industries.

Connect:
Krista Hurley: https://www.linkedin.com/in/krista-k-hurley/
Talisa Dever: https://www.linkedin.com/in/talisa-dever/
RealPage: https://www.realpage.com/

Connect with Multifamily Women®:

Carrie Antrim on LinkedIn: https://www.linkedin.com/in/carrieantrim/
Multifamily Women® Summit: https://multifamilywomen.com/
Be a Guest on the Podcast or at the Summit: https://apps.multifamilywomen.com/speakingrequest
Multifamily Women® Leadership Series: https://apps.multifamilywomen.com/join
Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
Multifamily Innovation® Summit: https://multifamilyinnovation.com/
Best Places to Work Multifamily®: https://bestplacestoworkmultifamily.com/

In this episode of the Multifamily Women® Podcast, host Carrie Antrim interviews Amber Tran, Product Designer at Vizibly. This episode is part of our "Meet the Sponsors" Series where we get to know the brands creating the most forward-thinking innovations in software and technology to offer solutions for multifamily property management and ownership to become more efficient and successful.

Amber shares her insights on user-centered design and how it can be applied to the world of multifamily property management. She discusses her role at Vizibly and the importance of designing experiences that add value to the end user.

The success of a design or product in property management is measured by its ability to provide a user experience that caters to the needs of property managers. Amber emphasizes the importance of a simplified user interface that is still complex enough for power users, aiming to strike a balance where technology is useful and enhances property managers' efficiency.

Technology is not meant to replace jobs but rather to support and enhance human efficiency. Amber addresses the fear that technology will replace jobs, clarifying that it is more of a transition. The purpose of technology in this context is to provide property managers and on-site teams with more time to focus on building relationships.

While technology can automate tasks and streamline processes, it cannot replace the human touch and understanding necessary in property management. The goal of technology is to give property managers more time and enable them to be faster and more efficient. The success of a design or product in this context is measured by its ability to improve outcomes, processes, and user experience.

Timestamps:
[00:01:43] Being a product designer in the multifamily industry.
[00:06:01] Designing for different user groups.
[00:07:18] Fail fast and learn fast.
[00:12:08] User-friendly multifamily budgeting with Vizibly.
[00:15:48] Software design and budgeting.
[00:19:36] Decision intelligence and user feedback with Vizibly.
[00:23:16] Budgeting stages and user feedback.
[00:26:10] Multifamily Women® Leadership Series.

Resources:
Amber Tran on LinkedIn: https://www.linkedin.com/in/ambertran7/
Vizibly: https://www.vizibly.io/

Connect with Multifamily Women®:

Carrie Antrim on LinkedIn: https://www.linkedin.com/in/carrieantrim/
Multifamily Women® Summit: https://multifamilywomen.com/
Be a Guest on the Podcast or at the Summit: https://apps.multifamilywomen.com/speakingrequest
Multifamily Women® Leadership Series: https://apps.multifamilywomen.com/join
Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
Multifamily Innovation® Summit: https://multifamilyinnovation.com/
Best Places to Work Multifamily®: https://bestplacestoworkmultifamily.com/

On this episode of the Multifamily Women® Podcast, host Carrie Antrim speaks with Angela Flick, Vice President of Strategic Solutions at Mack Property Management. Angela has extensive experience in the industry, having worked for Greystar, Riverstone Residential Group, and ConAm Management. Angela is a member of the Multifamily Innovation® Council and loves talking about prop-tech and innovation.

Key Takeaways:

Embracing Technology in Multifamily: Angela talks about her approach to technology. We discuss the courage needed to embrace new technology, when the timing is right to implement new programs or software, and knowing when it's time to pivot or abandon a tool or strategy.

Navigating Change in Multifamily: Angela delves into why change can be challenging for multifamily companies and how to overcome these hurdles.

The Role of Pilot Programs: Angela discusses the importance of technology pilot programs within apartment communities, along with their impact on her strategic decisions.

Tech Companies & Beta Testing: Angela provides insights for multifamily technology companies from her experience in multifamily management, discussing the role of beta testing in product development.

The Changing Landscape of Hiring: In an increasingly tech-driven world, Angela discusses how the approach to evaluating multifamily new hires is evolving.

The Era of Remote Work: Angela shares effective strategies for managing and leading remote teams who are managing apartment communities.

Women in Leadership: Angela offers advice for women in leadership roles in the multifamily industry.

Identifying Business Process Gaps: Angela talks about her approach to identifying business process gaps and the steps she takes to address them.

Future Trends in Prop-Tech: As a member of the Multifamily Innovation® Council, Angela shares her thoughts on emerging trends in prop-tech and how they could transform the multifamily industry.

Timestamps:
[00:02:04] Excitement and fear of technology.
[00:04:20] Knowing when to implement change.
[00:08:24] Implementing new technology in the apartment workplace.
[00:13:19] Apartment sales team education on technology.
[00:20:05] AI and chat GPT in multifamily.
[00:21:42] Managing remote teams effectively.
[00:25:27] Creating a home structure.
[00:29:35] Investing in yourself.
[00:33:31] Process mapping for workflows in multifamily.
[00:37:08] Planning and problem-solving strategies.
[00:41:20] Prop tech transforming the industry.
[00:45:34] Women's Leadership Series.

Resources:
Angela Flick:

Connect with Multifamily Women®:

Carrie Antrim on LinkedIn: https://www.linkedin.com/in/carrieantrim/
Multifamily Women® Summit: https://multifamilywomen.com/
Be a Guest on the Podcast or at the Summit: https://apps.multifamilywomen.com/speakingrequest
Multifamily Women® Leadership Series: https://apps.multifamilywomen.com/join
Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
Multifamily Innovation® Summit: https://multifamilyinnovation.com/
Best Places to Work Multifamily®: https://bestplacestoworkmultifamily.com/

On this episode of Your Health, Dr. Brian Mcdonough professes that AI is not only making waves through chatbots but also through medical technology.

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Outside the box PANDA  SPACE with @ShepherdTrustee of @AngrySheepClub

I was so happy to meet Shepherd! He is working on some AMAZING stuff and I love his long term vision!

He has some serious experience and past business happenings...check it out!

Benefits for challenges and prize seekers, NFT enthusiasts, entrepreneurs, personal and professional growth enthusiasts!

FYI OUTRO

Spending all day at your computer do you tend to have one look on your face? What if you tried flashing a grin next time you have to send an email? No one will see it but it can make a huge difference to your day. Try out these tips before you hit send.

LINKS 

• Read 'Writing subject lines that make people smile ' | by TapChief | Medium
• Follow @thespace_podcast on Instagram   
• Watch @thespace_podcast on TikTok  
• Follow @novapodcastsofficial on Instagram  

CREDITS 
Host: Casey Donovan @caseydonovan88 
Writer: Amy Molloy @amymolloy 
Executive Producer: Elise Cooper 
Editor: Adrian Walton 

Listen to more great podcasts at novapodcasts.com.au   

See omnystudio.com/listener for privacy information.

We all know our gadgets can affect our sleep if we don’t have boundaries. There’s a tonne of research showing it’s a bad idea to sleep with your smartphone by your bed. But we still won’t banish your devices from our bedrooms. So let’s be realistic. We’ve got some dead easy tips to stop any nocturnal notifications from fucking with your sleep. 

LINKS

• Read ‘1 in 3 People Check Smartphones at Night: Deloitte Study’ Rob Price for Insider.com 
• Listen to the episode ‘Ease Your Night-Time Loneliness’ from us! 
• Follow @thespace_podcast on Instagram   
• Watch @thespace_podcast on TikTok  
• Follow @novapodcastsofficial on Instagram 

CREDITS
Host: Casey Donovan @caseydonovan88 
Writer: Amy Molloy @amymolloy 
Executive Producer: Elise Cooper 
Editor: Adrian Walton

See omnystudio.com/listener for privacy information.

The many challenges of protecting the intellectual property of ideas and innovations in the cleantech sector are the focus of a discussion with Roch Ripley, who heads the Intellectual Property department as a partner in the Vancouver office of the Gowling WLG law firm, and Jeanette Jackson, the CEO of the cleantech ecosystem accelerator Foresight. They are in conversation with BIV publisher and editor-in-chief Kirk LaPointe.

See omnystudio.com/listener for privacy information.

Porter & Sail hit the sweet spot of mobile, personalization, ancillary revenue and hospitality in the mid-2010s.

The company launched in 2014 with a vision to provide hotels with a service that could act as a concierge service for guests on their devices.

Since creating the business, CEO Caitlin Zaino von During has had to navigate challenges and take opportunities - most recently, at the onset of the coronavirus, pivoting the company to something different entirely.

Her story and that of the company is one of seizing chances when they come and not being afraid to move fast when the need arises. 

Zaino von During joins is the latest guest on How I Got Here.

HIGH is a weekly show produced by PhocusWire and Mozio, aimed at getting the inside stories behind startups and innovation in travel and transportation.

It's hosted by PhocusWire's editor in chief, Kevin May, and Mozio co-founder and CEO David Litwak.

See omnystudio.com/listener for privacy information.

Galvanize CEO Laurie Schultz joins BIV’s Business Leadership Series to discuss what lessons she’s learned while managing a business amidst the pandemic.

The BIV Business Leadership Series is sponsored by PwC, Fasken and UBC/Sauder School of Business.

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On BIV Today...

We likely spend more of our waking hours in the workplace than any other location. So why is it still so challenging to deal with mental health issues at work? Starling Minds CEO Andrew Miki (1:29), a registered psychologist, discusses how employers can begin to address these concerns and how his company has developed digital tools to help.

And are Vancouver tech firms winning the battle for talent in the city? Nancy Basi (18:02) of the Vancouver Economic Commission discusses how companies are staying competitive amid an ongoing talent crunch.

Tyler Orton hosts, see more on https://biv.com/.

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In this episode, Karey and Justin talk with Chris Collins of Mission Restaurant Supply about E-commerce growth in the foodservice industry and the evolution of customer purchasing.   

Chris' unique background in the industry made him an interesting guest.  His quiet thoughtful manner always gives an interesting perspective.  We also ask him some fun questions in our "Fire the Board" segment.

Forbes Hever & Wallace, Inc. produces the Foodservice for Thought podcast.

Please rate, follow and share the podcast. Help us introduce the characters and characteristics of the foodservice / restaurant industry to others.

See omnystudio.com/listener for privacy information.