the human side of engineering & product development podcast

Get it right the first time with design engineering   

In this episode of The Human Side of Engineering and Product Development, Andy welcomes Jed Bullwinkle, Director of Design Solutions at Saratech. Jed discusses the creativity needed to find the best possible solutions to solve a single design problem. 

He then takes a deep dive into his involvement with the JSF (Joint Strike Fighter) program and the advancement and complexity of CAD today. Lastly, Jed digs into the skills aspiring engineers need to be successful which include a holistic understanding of materials, sciences, and how one component affects the future state as a whole. 

HUMANIZING MESSAGES

JED: NX has now set the standard for CAD

"I got into NX, back in NX 4 so pretty early on, and it still had a lot of growing pains. There were a lot of things it needed to improve. And what happened was, along the way, NX grew exponentially." 

"Siemens did a great job of developing it. They listened, I think, to the issues that people were having, the designers were having, and they solved them."

JED: A career in engineering requires a bigger-picture perspective 

"I think just understanding that future state like you said, that DFMA, understanding holistically what that process looks like, and being able to think a little bit beyond just what's directly in front of you."

Get to know our guest, Jed, and what he’s up to:

LinkedIn

Learn more about our host and his Human Side:

Andy Deo | Saratech | Saratech.com

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From developments in  CAD and Siemens NX software to communicating between teams, there's a lot that goes through the Saratech Customer Support Team's day-to-day.

In this episode of The Human Side Of Engineering & Product Development, we are joined by Chad Evans, Technical Manager for the Customer Care Team at Saratech to talk about the increasing complexity of the software being used and how the team approaches customer support.

HUMANIZING MOMENTS:

• Chad's interest in engineering and how he went from the Air Force to Saratech
• Staying up-to-date with CAD and Siemens software
• The support team's approach to customer cases
• Chad's recommendations to avoid common issues in handling servers
• What administrators should pay attention to before implementing changes

HUMANIZING MESSAGES:

CHAD: Educating the team and learning at the same time

“I've been on the sales end of it, I've been on the user side of it, I've been on the design side which is good because I can interact with a lot of our salespeople too. And a lot of our salespeople will come to me directly and say 'I'm giving a proposal on this license, am I correct?' and that's where I can validate our sales teams.”

CHAD: Making the customers happy is the top priority

“We always wanna contact that customer within minutes, figure out the issue, and then move on. And then when we're done, we always send out a survey too because we want to make sure that we did the issue properly, our communication was fast, and that the customer's happy with our results.”

Get to know our guest, Chad, and what he’s up to:

• About Chad Evans 

Learn more about our host and his Human Side:

Andy Deo | Saratech | Saratech.com

If you enjoyed this episode of The Human Side Of Engineering & Product Development, share this or leave a comment!