transport for london

Topics Discussed

• Renate's journey to leading the Insight Team at TFL (1:50)
• Navigating the team through a re-org (4:21)
• Annual goals, priorities and team collaboration (10:04)
• What is Renate most proud of her team achieving? (14:15)
• Maintaining the heightened profile for the Insight team post-pandemic (17:05)
• Challenges and success of a leadership role (19:58)

Highlights

• “This year, 2023, is the year of communication… That year everybody has an objective linked to that one thing. On top of the day-to-day and the project delivery, that everyone has objectives within their own development plans that is also speaking to that objective. That it's not my priority, it's a team priority. And that everybody understands how everybody kind of contributes to that.” (10:17)
• “That's how you get a seat at the table is by helping people out when they asked you. But obviously there's a balance in there. We can't then say yes to everybody, at all times. And how you continue to build that good reputation and that helpful reputation, without just doing other people's admin for them.” (12:53)
• “Suddenly, wanting to know what customers were thinking and doing and going to do next was the organization's number one priority and suddenly we were under pressure to deliver almost daily Insights and figures and facts.” (14:28)
• “It was a really useful exercise to review absolutely every single thing you do as a team and I think, by nature of doing that, I think it made us more focused and more kind of specific and deliberate in what we did and what we didn't do” (17:27)
• “It was realising that they don't need me to be the most experienced researcher. They need me to provide direction and vision and challenge, and that's my role.” (20:35)

This is episode 44 of the Transforming Insight podcast. 

If you have the ambition to transform your Insight team and the role it plays in your organisation, please tune in to future episodes. Not only will we explore the 42 secrets of successful corporate Insight teams as outlined in the Transforming Insight book, we will also talk to senior corporate Insight leaders, delve into books that have inspired us, and discuss new best practice research carried out with the IMA’s corporate members.

You won’t want to miss this! So please hit subscribe - and thank you for listening. 

About James Wycherley, the author of Transforming Insight

James Wycherley was Director of Customer Insight and Analytics at Barclays from 2005 to 2015 when he became Chief Executive of the Insight Management Academy (IMA). A popular keynote speaker and acknowledged expert on Insight leadership, strategy, and communication, he is the author of the book Transforming Insight: the 42 secrets of successful corporate Insight teams, and over 35 IMA publications. He has provided thought leadership in the UK, Western Europe, the USA, Canada, Australia, India, and the Middle East, and regularly hosts the IMA’s Insight forums - London, Manchester, UK Online and US Online.

The Insight Management Academy is the world’s leading authority on transforming Insight teams.

Resources: 

If you would like more information on any of the ideas discussed in this episode of the Transforming Insight podcast, please visit www.insight-management.org

Copies of James Wycherley’s book Transforming Insight: the 42 secrets of successful corporate Insight teams can be purchased direct from www.transforming-insight.com

Disclaimer

The Transforming Insight podcast is published by the Insight Management Academy and produced by Zorbiant.

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Paris Marx is joined by Yaseen Aslam to discuss the UK Supreme Court ruling that Uber drivers are not self-employed, the long fight to reach that point, and the next steps in the push for gig workers’ rights in the UK.

Yaseen Aslam is the president of the App Drivers and Couriers Union and a lead claimant in the Aslam v Uber case. Follow Yaseen on Twitter at @Yaseenaslam381 and the ADCU at @ADCUnion.

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Tech Won’t Save Us offers a critical perspective on tech, its worldview, and wider society with the goal of inspiring people to demand better tech and a better world. Follow the podcast (@techwontsaveus) and host Paris Marx (@parismarx) on Twitter, and support the show on Patreon.

Find out more about Harbinger Media Network at harbingermedianetwork.com.

Also mentioned in this episode:

• In February, the UK Supreme Court upheld a previous ruling the Uber drivers were not self-employed, but were covered by a “worker” status. The following month, Uber reclassified workers, but didn’t observe the Court’s definition of what it meant to be a worker.
• On September 28, Uber drivers in 8 UK cities went on strike, demanding better hourly rates and the full implementation of the Supreme Court ruling/
• The ADCU sued Uber in the Netherlands over automated dismissal and not providing drivers their data under the GDPR. In April, the court made Uber reinstate 5 drivers.
• In October, the ADCU announced it was suing Uber over its racially biased facial recognition algorithms.
• Find out more about the ADCU.

The modern city is changing. With 66% of the population expected to be living in cities by 2050, it's no surprise we're focusing our transformative efforts there. But if the tech's already here, what's the hold up?

Today, host Michael Bird is joined by HPE Chief Technologist Ian Henderson, Jen Hawes-Hewitt of the Smart London Board, and Kirk Bresniker, Chief Architect and Hewlett Packard Labs, to discover dichotomy of big dreams and logistical nightmares of getting smart city initiatives off the ground. We discuss the role of big data and the individual, why a siloed smart city is destined to fail, and how re-imagining cities post COVID might just bring about some much needed sustainable change.

The long show notes for this episode can be found here: https://community.hpe.com/t5/HPE-Blog-UK-Ireland/Smart-cities-Where-are-they/ba-p/7130047

Harriet Glen, Head of Programme Close Out at Crossrail, joins us on this week’s episode of RTM’s Track Talk to discuss the largest construction project in Europe. 

Harriet gives us an update on the project that was brought to a standstill during lockdown but her “team are working around the clock to provide a detailed recovery plan.”

She also told us how and why Crossrail have led the way in, “diversifying and attracting the next generation of talent,” and why bringing in a range of thinkers from different backgrounds is so important.  

Crossrail have also taken care of their employees during lockdown, Harriet spoke about why, “asking the simple question of how are you doing” is so vital. 

Diversity and inclusion were also discussed, with Harriet recalling her first day at TfL and seeing an “array of grey suits.” But she told us how Crossrail have “a male ally” in the form of their CEO, Mark Wild, who has curated a board of diverse members. 

With the “new normal” coming into play and “all hands on deck,” it’s clear Harriet and her team will not let anything stop them delivering the momentous project, not even a pandemic.  

In our fourth episode, we interview Finn Coyle CEng CEnv, Head of Engineering, Buses at Transport for London.

Finn is a Mechanical Engineer with a background in diesel engine performance and emissions development, having held roles within the Transport for London for 11 years. Finn is a Chartered Environmentalist via the Institution of Mechanical Engineers (IMechE).

Institution of Mechanical Engineers: https://www.imeche.org/    //

Transport for London: https://madeby.tfl.gov.uk/   //

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Website: socenv.org.uk/podcast //

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Website: socenv.org.uk // LinkedIn: society-for-the-environment // Twitter: @SocEnv_HQ