tyler technologies

In today's episode, we revisit a previous conversation with Sloane Wright, the Senior Vice President of Payments at Tyler Technologies. With over two decades of experience in delivering cutting-edge payment solutions for government agencies, Sloane provides valuable insights into the dynamic evolution of government payment systems. Discover how these innovations have not only streamlined processes but have significantly elevated the resident experience.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: www.tylertech.com/connect

Learn more about the topics discussed in this episode with these resources:

• Blog: How Governments Can Keep Up With Payments Trends
• Blog: Creating a Better Payment Experience for Everyone
• Blog: 3 Ways Payment Systems Improve Access and Satisfaction
• Blog: How Governments Can Offer Worry-Free Payment Options
• Video: Payment Solutions Built for Government, Trusted by Residents
• Tyler in the News: Why payments to government agencies should be easier
• Podcast: Citizen Expectations with Sloane Wright
• Podcast: Why Payments are Important for Government with Sloane Wright
• Podcast: Emerging Trends with Sloane Wright
• Case Study: Faster Access to Information and Improved Customer Support in Monroe, OH
• Video: Connect 2024 Indy Hype Video

And you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcast

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Meet Abby Grindle! Abby is a Software Support Specialist at Tyler Technologies. She started out part-time while she was going to college and then accepted a full-time role. Her day-to-day consists of helping clients troubleshoot issues and providing solutions to common errors, concerns and problems. When Tyler Technologies' municipal government clients need help, support specialists like Abby are there to give excellent customer service and resolve tickets in a timely manner.

Everyday is different and that is what Abby likes best about her job. No two days are alike and she is always learning on the job! She utilizes a wide range of technical and essential professional skills like communication and time management. 

Abby shares what her favorite place in Maine is and you can learn about current internship opportunities at Tyler Technologies by visiting their website.

Connect with Abby on LinkedIn too!

With new states passing cannabis laws, regulations become more important and new cannabis programs must be considered. To help us understand all the nuances related to this issue, Alex Valvasorri, Tyler Technologies General Manager for Licensing is joined by Erik Gundersen.  

Erik Gundersen is the Founder and Principal of ERG Strategies, LLC. ERG Strategies is a consulting firm, driven by the experience of a former top cannabis regulator, that provides unique insights and perspective to cannabis regulators and businesses to help them achieve their goals.

Prior to launching ERG Strategies, Erik served as Executive Director of Maine’s Office of Cannabis Policy (OCP). In February 2019, Maine Governor Janet Mills tapped Gundersen to establish the OCP and launch the state’s adult use cannabis program. Under Gundersen’s leadership, the OCP successfully ushered in the first set of program rules, scaled the Office, and began accepting license applications at the end of 2019. Maine’s adult use cannabis program launched in 2020 amid the COVID pandemic.

Additionally, Erik was a founding member of CANNRA, the national association of cannabis regulators.

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From “the great resignation” to COVID-19 to the aging of today’s workers, there are many contributing factors to the ongoing problem of workforce shortages. Regulators have a unique role to play in keeping the workforce pipeline moving, as they determine who is eligible to work in a wide range of industries.

What can state regulators do to combat workforce shortages? What lessons have regulators learned from the pandemic? What trends can we see in why and how people choose to work?

To help us answers these questions and more, we turn to Ronne Hines.  Ronnie is the director at the Division of Professions and Occupations at the Colorado Department of Regulatory Agencies and is a past president and board director of Clear.

Clear is the Council on Licensure Enforcement and Regulations, and is the largest network of professional and occupational regulators dedicated to the exchange of inform. Education and training, and identifying and sharing best practices. She is a wealth of knowledge. You're gonna enjoy this conversation on a trending topic.

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Learn about CLEAR

Why are payments important to citizens?  And what are the challenges citizens face?  We dive into this topic with payments expert Sloane Wright.  Sloane is an experienced executive working with federal, state and local governments to deliver award winning technology and payment solutions for almost two decades with Tyler. He has led State division operations in the states of Alabama, Indiana and Florida and has been responsible for using innovation and technology to make all government agencies, including departments of transportation and motor vehicles, more accessible, secure and convenient for businesses and citizens.

You'll learn more about the risks governments face if they are not able to react to the changing expectations citizens have regarding payments, and what solutions exist to help address the problem. 

Learn more about Payments 

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Episode 56 looks at the problem of recidivism. What is it? How high is it in the US, how does it compare to other countries, and how can it be addressed? We tackle all those questions and more with Silas Deane III.  Silas is the founder and Director of Tyler Technologies' Community Readiness.  After traveling to over 50 jails across the country, Silas recognized a lack of access to outside resources for incarcerated individuals. This prompted him to look at ways change the incentives of the corrections industry.

Learn more about Tyler Technologies

Connect with Silas Deane III at: silas.deaneiii@tylertech.com

With summer in full swing, the number of visitors to shared outdoor spaces such as state parks and campgrounds is just ramping up as families rush to get vacations in before the return of fall and the subsequent return of the school year. In this episode, we learn tips for planning those outdoor adventures from Melissa Miller, an outdoors enthusiast and influencer known as “Miss Rover,” who uses technology in the form of Tyler’s NIC Outdoor + US eDirect, for campground and outdoor recreation management.

Also in this episode, Rikki Ragland, Media Relations Manager for Tyler Technology, talks with Miss Rover about the importance of equity and inclusion in outdoor recreation, how the State of California recently launched innovative programs to help make outdoor recreation more accessible, and how technology plays a role in Miss Rover’s personal outdoor adventures. Enjoy Rikki’s conversation with Miss Rover.

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Learn more about NIC

Find out more about US eDirect

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On January 10th, a blog was posted on the Tyler Tech Resource Center from Seb Guerierro entitled, 2021/22 Cyberattack Trends & Projections. Episode 47 of the Tyler Tech Podcast is a companion piece to that blog post, and we’ll be further discussing Cyber Security Trends with Jim Macisso.  Jim is a Certified Information Security Manager and Account Executive with Tyler Technologies Cybersecurity Solutions team.  

From banking institutions and healthcare systems to local and state governments, Jim has been assisting a diverse array of clients in the public and private sector for nearly a decade to improve the overall effectiveness of their cybersecurity programs.

We’ll dive into the lastest in the ever changing landscape of Cyber security – things like the latest methods and how ready most organizations are for cybrer attacks so that you have the very latest information on the topic.

The checklist of items to help you be more cyber aware:

• Multifactor Authentication – Mandate a multifactor solution across the enterprise.  Especially for staff that hold elevated access levels, public-facing employee services, and cloud-based portals.
• Invest in a threat detection solution - Interactive attacks these days are designed to bypass automated monitoring and means of detection. Our Managed Detection & Response solution, provides 24/7 analyst surveillance, combined with artificial intelligence and machine learning to detect and prevent sophisticated or persistent attacks.
• Make sure your cybersecurity policies & procedures are kept up to date.
• Test your plans regularly
• Conduct Vulnerability Scanning
• Work to establish a cybersecurity-driven culture - Just as technology is critical in the fight to detect & stop intrusions… education & the action of end users plays a critical role in effective cybersecurity practices.
• Train and test your employees… and then train again.  Remember, best-in-practice cybersecurity behaviors can be the difference between a close call and a full-blown incident.

A direct link to the 2021/22 Cyberattack Trends & Projections blog

For more information go to Tyler Technologies 

Find the Tyler Tech Resource Center here 

Worker shortages have impacted many different industries including school transportation.  In this episode entitled, Tools for Addressing the School Bus Driver Shortage, we speak with Alfred Karam.  Alfred is the Director of Transportation for the Shenendehowa Central School district.  He is an experienced, award-winning Director Of Transportation with a rich history in the transportation, trucking, and railroad industry. He is skilled in negotiation, operations management, freight, coaching, and government.

His achievements include:

• New York Association for Pupil Transportation Art Shock Award winner - 2011
• School Bus Fleet Magazine Administrator of the Year winner - 2013
• National Association for Pupil Transportation Larson Quality Award winner – 2017
• And served our country as a Marine for 25 years with Transportation and Logistics as his specialty.

In this episode Kim Martin, one of Tyler Tech school transportation experts, speaks with Alfred to share how he has addressed driver shortages while maintaining the highest level of safety and service for all students at Shen.

Learn more about Tyler Technologies here 

Are virtual courts here to stay? 

On January 1, 2020, the idea of a virtual court was almost science fiction for most municipal court administrators, but by April nearly every court in the country had set up some sort of remote hearing option in response to the pandemic. As social distancing requirements ease, is there still a need for this type of technology? According to subject matter experts Jonathan Lang and Marlin Jones, the answer is yes. Besides the challenges the pandemic created, finding childcare, reliable transportation, or even taking time off of work are some of the many challenges people face when seeking justice. Episode 43 looks at how virtual court platforms that offer more than just video conferencing are being used to solve this problem and creating a better solution for communities, constituents, and courts.  

Jonathan Lang serves as the Product Manager for the Incode court suite. He is responsible for the overall direction and development of the products and services that Tyler provides to municipal courts across the country. Jonathan has been with Tyler since 2006. For his first nine years at Tyler, he worked as a project manager, specializing in implementation of the Incode court product for municipal courts of significant size. Before Tyler, Jonathan was in charge of technology for a health claims administrator and then worked as a production manager for a custom web development firm.

Marlin Jones is the product owner for the Incode court product. In this role, she works with our clients to identify and address business problems through the development of new software solutions, as well as, responsible for providing support with the direction of assigned products. Marlin relocated back to Texas after living in Atlanta, GA for 20+ years and she started with Tyler in February 2018. Marlin enjoys working closely with our court customers.  

Learn more about Virtual Court

"Cloud" or "the Cloud" are popular buzz words, but what do they really mean, and how are they helpful for the public sector? Russell Gainford, Vice President of Cloud Strategy and Operations for Tyler Technologies joins the podcast to help us understand what the cloud is, and what problem it is helping solve for local, state, and federal government agencies.

Russell uses a great analogy to help us understand the benefits of the cloud, and helps us understand why it is important to move clients to the cloud on a timeline that works best for their individual situation.  He also tackles topics like cybersecurity and cloud best practices during this very informative episode.  

Tyler Technologies 

With the American Rescue Plan Act, local government is seeing opportunities to address some of the challenges they are facing brought on by the pandemic.  But what’s the best way to use these funds?  How do you make sure to best leverage this unique opportunity with both short term needs and long term priorities in mind?   Well, to help us understand this, we turn to Mark Funkhouser.

Mark Funkhouser, is the president of Funkhouser & Associates, and is a municipal finance expert and former mayor of Kansas City who has served as a government official, elected leader and publisher of Governingmagazine. He is a trusted and credible advisor to government officials who is uniquely qualified to help them put their communities on the path to fiscal sustainability. 

Mark has a master’s degree in social work from West Virginia University, an M.B.A. from Tennessee State University, and an interdisciplinary Ph.D. in public administration and urban sociology from the University of Missouri at Kansas City.

Ways to Not Waste Your Stimulus Funds

1. Don’t misapply a temporary windfall
2. Invest some of the money to reduce your operating costs
3. Think beyond your borders
4. Make overdue investments in technology and cybersecurity
5. Spend some on social services and small businesses to avert short-term disaster

GenZ wants information from their local government via social media. What does that mean for those in the public sector?  Get 5 very practical tips on how to improve your social media from Heather Daniels, Tyler's Sr. Social Media Specialist.  They are:

1. Invest in talent.
2. Define a social media strategy.
3. Be intentional with social media usage.
4. Always create relevant content.
5. DEI work is everyone's work

(Plus a bonus tip on unleashing valuable content you may be overlooking!)

Heather spent several years in the public sector with cities like Los Angeles and Missouri City, Texas, and shares her insight with us.

Tyler Technologies 

Heather Daniels 

Jeff Harrell

We kick off Season Two of the Tyler Tech Podcast with a "best of" compilation of the breakthrough research separating myth from truth in how each generation wants to engage with their local government.  

Generational expert Jason Dorsey walks us through each generation, hand-picking the biggest discoveries from the research, giving local government leaders incredible insight as they work to engage with their community.  

More content available at the Tyler Tech Resource Center. 

The threat environment is high and cyber incidents seem to be on the rise.  The public sector has not been immune to cyber attacks.  Get some great information plus six tips to build cyber resilience in your organization from Ron Barnier, one of Tyler Technologies' cybersecurity experts.

Tyler Technologies

Tyler Technologies Resource Center

It's challenging to connect during a pandemic.  There are resident services needs but many traditional channels are closed.  In this episode, TJ Sokoll, Tyler's Vice President of Product Strategy, shares some real world examples of how communities across the country are creatively connecting through civic engagement.

Many of us are working from home.  What threats does that create?  What do I need to watch out for?  Social Engineer and Tyler subject matter expert Max Greene gives us some very practical insights to help us be safer at home. 

Here's a link to the Tyler Tech Resource Center: Resource Center