user adoption

This episode features an interview with William Tincup, President and Editor-at-Large of RecruitingDaily.com. William is a writer, speaker, consultant, and investor at the intersection of HR and technology. He has spent the last 20 years studying all aspects of HR and talent acquisition, including practitioners and the tech that serves them.

In this episode, Amanda sits down with William to discuss the excessive amount of tech in HR, user satisfaction versus adoption, and why the ROI of tech is flawed.

-------------------

“What I learned when I was studying user adoption years ago, is the game isn’t adoption. We think it is, it's a false signal though. The game is user satisfaction. How do we get users to actually fall into love with software? So on the way, we have to get people to use it, check. We’ve got to communicate, we've got to do all the things we've talked about. We’ve got to get them to use it. Once they use it and they consume it, and they're utilizing it, they're going to have questions. But, there's this moment in which they come over and they love the software.  And it doesn't have to be perfect software. People think when I talk like that, they're like, ‘Oh, well there's no software that's perfect.’ I’m like, ‘It isn't about being perfect.’ It's about them understanding how to use the software in such a way that they know that this software helps them be successful and they can't imagine life or their job without it. And it's user satisfaction. You're beyond adoption at that point. You've crossed over into real, true user satisfaction, user love.” – William Tincup

-------------------

Episode Timestamps:

*(02:07): William explains why there’s too much tech in HR

*(13:22): How to drive tech adoption through training

*(20:02): How long it takes to successfully roll out new tech

*(30:45): William explains RecruitingDaily.com and his role there

*(44:11): Segment: Getting Tactical

*(44:49): William explains why ROI of tech is flawed 

*(55:59): Amanda and William dive into mergers and acquisitions

*(01:10:03): Segment: Asking For a Friend

*(01:10:21): What the future of HR tech will look like

-------------------

Links:

Connect with William on LinkedIn

Listen to The RecruitingDaily Podcast

Listen to The Use Case Podcast

Connect with Amanda on LinkedIn

www.simpplr.com/podcast

Get in touch with Adam:

Adam’s LinkedIn: https://www.linkedin.com/in/abartimmo/

Wray Ward Website: https://www.wrayward.com/

Connect with Kevin and find out more about his work:

Kevin Groome | Pica9.com

Manage and scale your distributed brand with Pica9, the brand-to-local marketing platform that provides consistent branding and localized experiences across every location.

BOOK A DEMO NOW! 

https://www.pica9.com/request-demo

Show Highlights:

• Jessica Young's background in creative operations and work with Pica9, both on the client and vendor side.
• Levels of sophistication in automation in creative operations and training.
• The differences between end-user and administrative training and the roles they play.
• The importance of documentation that comes with training.
• A blended approach to customization and standardization in training, depending on the topics and learning styles of the team.
• The best kind of learning is hands-on.

Quotes:

Kevin: The impact of training on the system

“As our knowledge base has grown, as our training has become more systematized, we've seen a kind of a corresponding decrease in support tickets, just overall volume across systems. I wouldn't say anything scientifically. But generally, as a trend, the training, and the upfront orientation have improved. We've seen the systems themselves start to operate on a greater scale, and with less moment-to-moment or day-to-day intervention.

Jessica: Being proactive, instead of reactive

“I think it gets back to people want to self serve. They wanna feel like they can either understand the system intuitively or they can find the answer really quickly. And it just goes to show, system administrators, and we've seen this within Pica9 itself as well, is that people wanna be proactive. They don't wanna be reactive. They wanna think, you know, within what am I reasonably going to get and how can I not get pecked to death with like one-off questions of, you know, 'hey, um, I don't understand this.'”

Connect with Jessica and find out more about her work:

• About Jessica

Connect with Kevin and find out more about his work:

• About Kevin
• About Pica9
• Pica9 Website

Empower your brand with CampaignDrive by Pica9, the brand-to-local marketing platform that helps world-class distributed brands empower their franchisees and dealer networks. 

BOOK A DEMO NOW!

Show Highlights:

• Frank's DAM Journey
• Continuous DAM growth
• The costs involved in DAM implementation
• Must have DAM Champions
• Asset reuse for return on investment

Quotes:

Frank: “DAM is never finished, right. It's a living, breathing thing that changes, as companies change and evolve.”

Frank: “There certainly are out of the box functionality that work really well. It has everything that you need and still some still need or require things to be customized. You need to, I guess, pick your poison. You pay for it one way or the other, whether it's in costs, right? Time or level of effort, right? You're gonna be married to this DAM system hopefully for a while.”

Frank: “You can have the best DAM system on the planet. But if you still can't find what you're looking for, because the person is searching for it in a different jargon or a different way, and that's not encompassed in the schema or sitting down and figuring out what's important for that company, then it's useless.”

Frank: “The system is a platform for realizing the decisions that they've made about how to organize and how to provide access to the assets.”

Connect with Frank and find out more about his work:

• About Frank
• My DAM Services Website

Empower your brand with CampaignDrive by Pica9, the Brand-to-Local Platform that helps world-class distributed brands empower their franchisees and dealer networks. 

BOOK A DEMO NOW!

**Who You’ll Hear**

Guest: Bradley Metrock (CEO of Project Voice)

Co-host: Luna Tang (Cloud Service Delivery Manager at Klopotek)

Co-host: Dwayne Parris (Senior Consultant at Klopotek)

The guest for this month is Bradley Metrock, CEO of Project Voice and General Partner of Project Voice Capital Partners, who joins us to discuss the ins and outs of voice technology. 

Bradley starts with sharing how his personal and professional experience revolves around voice technology, AI, and publishing, then makes an in-depth analysis of how the emergence and rise of voice technology and voice AI has been making a revolutionary impact on publishing and various industries.

In the end, Bradley recommends two events that voice AI and publishing practitioners would never want to miss out: Project Voice 2022 (April 25-28, 2022, in Chattanooga, Tennessee) and Digital Book World 2023 (Jan 16-18, 2023, in NYC). For more cutting-edge voice tech, please visit Project Voice and listen to his podcast This Week in Voice. 

Tell us what is going on with your publishing projects or business on Twitter (@Klopotek_AG), LinkedIn, or email us at podcast@klopotek.com.  For more information about the Klopotek software solution, please write to info@klopotek.com, or register to receive emails from us on technology innovations & events from Klopotek.

Wohl wenige Themen wurden in den letzten Monaten so oft bemüht wie User Adoption und Change Management. Klar, durch die globale Situation seit März 2020 ist Remote Work und Home Office flächendeckend angekommen und damit in unserer Welt ganz oft gleichgesetzt mit dem Einsatz von Microsoft Teams. Antje beschäftigt sich schon jahrelang mit dem Thema wie man Benutzern den Einstieg in neue Technologien so leicht wie möglich macht und dabei nicht darauf vergisst den Mehrwert der Neuerungen in den Fokus zu stellen. Es freut uns daher in dieser Episode etwas ausführlicher auf das Thema eingehen zu können.

Leider ist mir (Thomy) die User Adoption mit meinem Audio Equipment in dieser Folge nicht wirklich gelungen. Ich entschuldige mich daher vorab für die eher schlechte Qualität meiner Audiospur und bin daher besonders glücklich, das Antje eigentlich die Hörer durch diese Stunde trägt.

Die Links die Erwähnung finden hier in gewohnter Listen-Form:

• https://www.enowsoftware.com/solutions-engine/microsoft-365-consumption-vs-adoption
• https://adoption.microsoft.com/
• https://adoption.microsoft.com/wp-content/uploads/2020/06/MOCA-on-a-Page.pdf
• https://regarding365.com/where-work-gets-done-8d1d653ef48d
• https://pro.jumpto365.com/@/hexatown.com/PTO365

Abonnieren kann man den Podcast unter https://at365.de/5-tipps-zur-teams-user-adoption-e09/ 

You know how much Office 365 could transform your school or academy, but how do you convince the rest of the staff and student body?

Getting everyone on board with a new concept or piece of software is a challenge for all organisations, but by sharing experiences, we can learn from others who have been in our shoes.

That’s why we have created this podcast series, highlighting real-life user adoption stores for SharePoint and Office 365 for Education.

Find out more by visiting the Cloud Design Box website at https://www.clouddesignbox.co.uk.

In this episode, we speak to Duncan Thurlow, a Science Teacher and Whole School IT Coordinator at Whitley Bay High School in North Tyneside.

Microsoft Teams is a great collaboration tool and can be used to extend the classroom. In our latest podcast, Tony and Darren from Cloud Design Box discuss the real benefits of using Microsoft Teams in the classroom. This time we are focusing on the conversation aspect.

Find out more by visiting the Cloud Design Box website at https://www.clouddesignbox.co.uk.

Communication is central to good lessons and learning in the classroom. That could be teacher to student, or it could be students working together in the class. Teams allows this communication to happen anywhere by extending the classroom.

We understand that seamless user adoption of Office 365 and SharePoint can prove tricky, with many hurdles to jump before your whole organisation is fully on board.

That’s why we’re creating a series of podcasts focusing on real-life user adoption stories, with schools, academies and businesses just like yours.

The second episode features Tony Phillips, Cloud Design Box Founder, and Gareth Rose, Assistant Headteacher at Notley High School & Braintree Sixth Form.

Gareth’s experience with user adoption in schools is unique as he has already been through the process of rolling out Office 365, Teams, SharePoint and Class Notebook at his former workplace, Dagenham Park Church of England School.

Find out more by visiting the Cloud Design Box website at https://www.clouddesignbox.co.uk.

We spoke with Gareth to find out what tools and techniques he is going to reuse when introducing the Microsoft suite to the staff and pupils at Notley High School.