yelp reviews

Welp, we got another bad review on Yelp. But it didn't stop there! This client posted it on Instagram and TikTok too. To find out what happens next, well... You're just going to have to listen to the episode.

In today's episode, we're diving deep into a recent bad Yelp review we received from an unhappy client. As much as we love and appreciate all feedback, we believe it's crucial to address concerns openly and give our side of the story, especially when it affects our salon's reputation.

What's Inside Today's Episode:
1. The Review in Question: We'll read out the review for those who haven't seen it yet.
2. Our Initial Response: How we reached out and our genuine attempt to remedy the situation.
3. Why It Matters: The importance of clear communication between client and stylist for achieving the desired look.
4. The Social Media Impact: Addressing the ripple effect of negative social media posts and how it affects local businesses like ours.
5. Our Commitment: Our promise to you, our valued clients, and how we're ensuring top-quality service every time.

A key point to note: Our salon always encourages clients who aren't 100% satisfied to come back, so our management can see and rectify any issues. In this case, the client refused, making it challenging to find a resolution.

We encourage open dialogue and believe in learning from every experience. We hope this video provides clarity and reassures you of our dedication to exceptional service.

🔗 Yelp Link:
Our Salon's Yelp Page: https://www.yelp.com/biz/rebel-femme-salon-podcast-shop-mission-viejo

If you're listening to this on our podcast, please leave a review and share it with a friend! Every bit of support helps. 💕

Remember, hair journeys have their ups and downs, but together, we can make every day a fabulous hair day! 

Stay stylish! ✨

#HairTalk #SalonStories #YelpReviewsExplained 

FOLLOW US FOR MORE:

Ready for more salon drama stories? In this episode, we take aim at Yelp reviews and why they can be negatively impacting, even when the review isn’t true. Ryan Weeden sits down for an interview with Jacob Khan, hairstylist, beauty influencer and owner of Jacob K Hair. Ryan and Jacob talk about their experiences with problematic customers, bad Yelp reviews, and how to deal with these issues, including the odd voyeur or two. A great listen for people interested in the hairstylist’s business. 

Be Bold, Be Brave, Be YOU.

Thanks for you listening.
-Ryan


Follow us on Instagram:
Master of Balayage - www.instagram.com/mastersofbalayage
Ryan Weeden - www.instagram.com/ryan.weeden

For Live Classes:
www.mastersofbalayage.com

For Professional Products:
www.livelovemob.com

For Online Classes and Certification Programs:
www.mobnext.com

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