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    • Creating a safe and collaborative communication environmentImprovising effectively requires a safe space where individuals can explore, collaborate, and play, leading to powerful and invulnerable communication and discovery of new ideas

      The importance of creating a safe and collaborative communication environment, especially for non-native English speakers. Matt Abrahams, the host, welcomed back his first guests from their inaugural episode to celebrate their 100th episode milestone. Adam Tobin, Dan Klein, and Patricia Ryan Madsen shared their thoughts on the key takeaways from their first appearance. Adam emphasized that improvisation is not just about effective communication but also about building a safe space where individuals can explore, collaborate, and play. This safe space encourages vulnerability and the ability to integrate unexpected situations, making both the communicator and the listener powerful and invulnerable. By focusing on creating a safe and collaborative environment, individuals can effectively communicate and discover new ideas, even in unfamiliar situations or languages.

    • Getting lost as an opportunity for growthEmbrace uncertainty and trust that taking action can lead to new discoveries and personal growth

      Getting lost, metaphorically speaking, can be a powerful and exciting experience that leads to new discoveries and a broader worldview. This concept was explored in a story shared during a past conversation, where getting lost was seen as an opportunity to find a new path and learn from the experience. Improv wisdom supports this idea, emphasizing the importance of acceptance and openness to whatever comes our way. The yes mind of improv encourages us to work with whatever is happening instead of making judgments or using the mind of no. One key maxim from improv wisdom that can be applied to daily life is "just show up." This means trusting that taking action, even without a clear plan, can lead to positive outcomes. By embracing the uncertainty of being lost and showing up with an open mind, we can discover new opportunities and grow in unexpected ways.

    • Showing up and taking that first step is crucialEmbrace the importance of showing up, taking that first step, and remaining present in the face of adversity

      Showing up and taking that first step, even if things don't go as planned, is crucial. The improviser's mind suggests acting first and then assessing the situation. This concept applies to our daily lives as well. For instance, starting an exercise regimen requires showing up at the gym or pool. However, internal hurdles can prevent us from taking that first step. Patricia shares a story from her book about experiencing humiliation when she misread the cues during a Stanford graduation reading. Instead of letting the embarrassment consume her, she took a breath, listened, and returned to the task at hand with a smile. This ability to let go of judgment and evaluation and focus on the present is essential. By doing so, Patricia turned a moment of failure into a shared experience. The key takeaway is to embrace the importance of showing up, taking that first step, and remaining present in the face of adversity.

    • Experimenting with gibberish to showcase the power of nonverbal communicationEffective communication goes beyond words, emotional and rhythmic cues play a crucial role in conveying meaning, and nonverbal communication is significant in building connections.

      Effective communication goes beyond just the spoken words. In this unique experiment, an improv game called "gibberish translator" demonstrated the importance of nonverbal presence and the power of emotion and rhythm in conveying meaning. Three individuals, Adam, Dan, and Patricia, engaged in a conversation using different versions of gibberish, with Adam acting as the interpreter. Dan aimed to provide Adam with emotional and rhythmic cues to help him create meaning from the gibberish. Patricia, on the other hand, enjoyed the freedom of expressing herself in gibberish without the need for specific thoughts or translations. The conversation showcased how emotion and tone can communicate meaning, even without clear verbal cues. Adam, as the translator, focused on interpreting the emotional and rhythmic elements of the gibberish to create a coherent conversation. This experiment highlights the importance of being an attentive listener and offering clear emotional and rhythmic cues to facilitate effective communication. It also underscores the significance of nonverbal communication in conveying meaning and building connections.

    • Improv techniques for small talkFocus on others by noticing and commenting, use curiosity to elicit stories, and practice active listening for meaningful small talk connections

      Improv techniques, such as observing and being interested, can greatly improve our ability to engage in small talk situations. During the discussion, Patricia and Dan demonstrated how vocal expression, body language, and curiosity can create meaningful connections. Instead of trying to be interesting ourselves, they suggested focusing on others by noticing and commenting on something in their environment or what they've said. Rachel Greenwald's quote, "in small talk, it's important to be interested, not interesting," emphasizes this idea. Additionally, eliciting stories rather than asking for information can lead to more engaging conversations. These techniques may seem simple, but they can make a significant difference in our small talk experiences. By practicing active listening, curiosity, and empathy, we can create meaningful connections with others.

    • Preparing to be Spontaneous for Meaningful InteractionsPrepare to be spontaneous for deeper connections. Engage with people through stories and unique experiences. Being present in the moment can lead to richer interactions.

      Engaging with people through stories and seeking out their unique experiences is a powerful way to connect with them. Asking about how they met or the origin of their name are examples of this. Preparation is important, but being spontaneous and present in the moment can lead to deeper connections. In fact, preparing extensively and then setting it aside to fully engage with the situation at hand can be beneficial. As Patricia Hagan from the book "Improv Wisdom" explains, we want a surgeon who is well-prepared, but also an improviser who can adapt to unexpected situations. By preparing to be spontaneous, we can be fully present and notice what is happening around us, making for richer and more meaningful interactions.

    • Being present and adaptable in communicationEffective communication requires both preparation and adaptability. Trust that your preparation has been internalized and focus on being fully present in the moment to integrate new information and respond spontaneously.

      Preparation is crucial, but being present and adaptable is equally important, especially when it comes to communication. Preparation allows us to be experts in our material, but rigidly adhering to a script can make our delivery sound unnatural and disingenuous. Instead, we should trust that our preparation has been internalized and focus on being fully present in the moment. This enables us to integrate new information and respond spontaneously. Listening is another essential skill, as it is the primary source of information and the foundation of effective communication. Being self-conscious or preoccupied with our own thoughts can hinder our ability to listen attentively. Therefore, it's essential to be present and fully engaged in the conversation, paying close attention to what others are saying and responding thoughtfully. An athlete's preparation is a good analogy for this concept. They practice drills to improve their skills, but they don't rely on these drills during the game. Instead, they use their preparation to adapt and respond to the ever-changing circumstances. In the same way, we should use our preparation to be more effective communicators, but remain open to the present moment and the opportunities it presents.

    • Effective Listening: More Than Just Hearing WordsFocus on speaker, observe body language, interpret tone, and be aware of reactions for effective listening. Stay present, adaptable, and mindful to build stronger connections.

      Effective listening involves more than just hearing the words spoken; it also requires observing body language, interpreting tone, and being aware of our own reactions. Patricia, an improviser, shared the analogy of windshield wipers, emphasizing the importance of clearing distractions to focus fully on the speaker. Listening is not just an external process, but an internal one as well. During this conversation, Dan, Adam, and Patricia discussed the importance of reading the room and the value of peripheral awareness. They highlighted that our brains naturally try to help us by processing information, but we must gently redirect our focus when needed. The group also touched upon the improv game "Word at a Time," where each person contributes a word at a time to build a sentence. This game showcases the importance of spontaneity and adaptability in communication. In summary, effective listening requires a combination of attention, awareness, and adaptability. By staying present, observing nonverbal cues, and being mindful of our internal reactions, we can enhance our communication skills and build stronger connections with others.

    • Effective communication: trust, empathy, and enjoymentEffective communication involves trusting oneself, caring about the other person, and having fun. Trust, empathy, and enjoyment are crucial elements that can help build strong connections in any interaction.

      Importance of saying the next word in a conversation, rather than focusing on using big or impressive words. According to Patricia, sometimes the best communication is no communication at all, or simply paraphrasing what was said. Trusting oneself, caring about the other person, and having fun are essential ingredients in effective communication. A communicator Patricia admires is Barack Obama, who she believes demonstrated natural and believable leadership through his speech. The key to successful communication, as suggested by Adam, includes trusting oneself, caring about the other person, and having fun. Trust, empathy, and enjoyment are crucial elements that can help build strong connections in any interaction. In essence, the power of communication lies not just in the words we use but also in the intent and emotion behind them. By focusing on the next word and the connection we build with others, we can create meaningful and impactful interactions. So, let us remember to trust ourselves, care about those we communicate with, and have fun in our conversations. Additionally, we encourage you to share Think Fast, Talk Smart with your network, rate and follow us, and join our communities on LinkedIn and Instagram to stay updated on the latest insights and episodes. Thank you for listening!

    Recent Episodes from Think Fast, Talk Smart: Communication Techniques

    143. Adopting a VC Mindset: How to Achieve More by Thinking, and Communicating, Like a Venture Capitalist

    143. Adopting a VC Mindset: How to Achieve More by Thinking, and Communicating, Like a Venture Capitalist

    In choosing who to date, what job to pursue, or how to invest our money, most people are just looking for a reason to move forward. But according to Professor Ilya Strebulaev, we should be looking for something else: a reason to bail.

    "The smartest venture capitalists ask a very different question from what most of us ask," says Strebulaev. Instead of asking “‘Why should we invest?’, venture capitalists approach every new opportunity with [the] question: Why should we not proceed?” This contrarian mindset is at the heart of Strebulaev's new book The Venture Mindset, which reveals how the strategies of top VCs can help anyone make sharper decisions. 

    In this episode of Think Fast, Talk Smart, Strebulaev joins host Matt Abrahams to discuss how the venture mindset can help anyone — investor or not — weigh alternatives, make decisions, and move forward without looking back.


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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Ilya Strebulaev, founder of the GSB's Venture Capital Initiative and professor at Stanford Graduate School of Business.

    (00:00:53) The Venture Mindset

    Insights into the venture mindset as a new mental model for making smarter, quicker decisions.

    (00:02:22) Embracing Failure

    How venture capitalists embrace and learn from failure to achieve success.

    (00:05:21) Decision-Making in Venture Capital

    A unique approach to decision making based on what successful venture capitalists do.

    (00:07:34) Applying Venture Principles in Personal and Professional Life

    Venture mindset principles that can help individuals in job transitions and personal growth.

    (00:10:05) Lessons from Teaching Venture Capital

    Ilya outlines key takeaways he hopes his students learn from his class, including thinking differently and networking effectively.

    (00:13:25) Passionate Communication

    Using descriptive language to engage others, including mixing familiar terms with unique ones to enhance communication about passions

    (00:15:29) The Final Three Questions

    Ilya shares how he has grown from writing his book, a communicator he admires, and three ingredients for successful communication.

    (00:18:59) Conclusion


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    142. Power and Persuasion: Live Insights from Stanford Experts

    142. Power and Persuasion: Live Insights from Stanford Experts

    A special live edition from the Me2We event at Stanford, where strategic communications expert and podcast host Matt Abrahams joins four distinguished faculty members from Stanford Graduate School of Business:


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    Chapters:

    (00:00:00) Introduction

    Producer Jenny Luna and host Matt Abrahams introduce a live episode featuring four Stanford GSB faculty members.

    (00:01:40) Navigating Conflicts and Negotiations in Diverse Settings

    Michelle Gelfand discusses managing conflicts and negotiations in broader societal and cultural contexts.

    (00:04:51) Understanding and Managing Diversity

    Brian Lowery introduces the Stanford Institute on Race and outlines strategies for leaders to foster inclusivity and manage diverse workforces.

    (00:07:57) Dynamics of Power and Influence

    Deborah Gruenfeld shares the implications of power dynamics and how they shift from virtual to in-person interactions.

    (00:14:04) Persuasion and Effective Communication

    Zakary Tormala gives insight into the use of pronouns in persuasive communication and the impact of language in shaping audience engagement.

    (00:18:44) Acting with Power in Interactions

    Deborah Gruenfeld discusses her ongoing research on how power dynamics influence investor decisions in startup teams.

    (00:20:47) The Pursuit of Meaningfulness

    Brian Lowery talks about his current focus on what makes life meaningful.

    (00:24:14) Cultural Tightness and Looseness

    Michelle Gelfand explains her research on how cultures manage norms and rules, and the concept of "tight" and "loose" cultures.

    (00:28:52) Persuasive Communication

    Zakary Tormala shares insights from his latest research on framing effects in communication.

    (00:32:13) Participant Reflections

    A Stanford LEAD participant shares experiences from Brian Lowery's class, emphasizing the importance of perspective-taking and trust in leadership.

    (00:33:15) Conclusion


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    141. An Invitation for Innovation: Why Creativity Is Found, Not Forced

    141. An Invitation for Innovation: Why Creativity Is Found, Not Forced

    So you want to lead your team toward innovation. Does that require that you know where you’re going? Not according to Linda Hill.

    Hill is a professor of business administration at Harvard Business School whose research focuses on leadership and how organizations achieve innovation. When it comes to generating breakthrough ideas, Hill says it’s less about a creative vision and more about stepping into the unknown. “Innovation [is] not about an individual coming up with a new idea,” she says. “Instead, innovation is the result of the collaboration of people with diverse expertise and diverse perspectives coming together, being able to collaborate, being able to experiment together and learn.”

    In this episode of Think Fast, Talk Smart, Hill and host Matt Abrahams discuss how leaders can foster cultures and environments where innovation thrives — where teams use communication and collaboration to “co-create the future.”


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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Linda Hill, an expert in leadership development and innovation from Harvard Business School.

    (00:01:10) Leading for Innovation vs. Leading for Change

    Fundamental differences between leading for innovation and for change, and the unique challenges required for innovation.

    (00:02:53) Creating a Culture of Innovation

    The essential components of a culture that promotes innovation, with focus on communication and collaboration.

    (00:06:21) The Role of Shared Values and Purpose in Innovation

    Shared values, and the distinction between vision and purpose within innovative organizations.

    (00:09:43) Communication's Impact on Innovation

    How effective communication facilitates innovation, including strategies for engaging diverse teams and the significance of storytelling.

    (00:14:30) Conflict and Creativity in Collaborative Environments

    The value of conflict in innovation, and how managing disagreements and diverse viewpoints can lead to more creative solutions.

    (00:16:06) The Final Three Questions

    Linda Hill shares practices to foster collaboration with others, a communicator she admires, and her ingredients for successful communication.

    (00:19:54) Conclusion


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    140. Best of: How to Handle a Skeptical Audience

    140. Best of: How to Handle a Skeptical Audience

    Preparing to speak in front of a skeptical audience is more than thinking about objections beforehand – there are specific techniques you can use to respond to these challenging situations without sounding defensive, evasive, or dismissive. Here, we offer a few key tips for how to handle skepticism with aplomb.

    In this podcast, host Matt Abrahams and Stanford GSB lecturer Burt Alper share how to prepare for these challenges from your audience and discuss the importance of tactics like acknowledging audience input, reframing responses, and how to remain cool, collected, and credible.


    Episode Reference Links:

    • Burt Alper: Website
    • Stanford Profile: Website 
    • Ep.102 Create a Presence: How to Communicate in a Way Others Can Feel: WebsiteYouTube 
    • Ep.70 Keep ’Em Coming: Why Your First Ideas Aren’t Always the Best: Website / YouTube 
    • Original Episode - Ep.5 From Monologue to Dialogue: How to Handle a Skeptical Audience: Website / YouTube


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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces the episode and guest Burt Alper, a fellow strategic communication lecturer at Stanford GSB

    (00:00:55) Handling Direct Objections

    Confronting direct objections during presentations, particularly in professional settings like executive meetings or at the GSB.

    (00:02:37) Preparation for Objections

    The importance of preparation when anticipating objections and strategies for foreseeing potential pushbacks.

    (00:03:50) Emotional vs. Logical Objections

    Distinctions between emotional and logical objections and how these types of objections manifest in conversations.

    (00:06:09) The Power of Reframing

    The technique of reframing in objection handling and altering the context of a conversation to address concerns without conceding.

    (00:08:17) The Role of Paraphrasing

    Paraphrasing as a critical skill for clarifying and addressing objections, with the benefits of accurately restating concerns to ensure mutual understanding.

    (00:12:11) The Final Three Questions

    Burt Alper shares the best communication advice he’s received, a communicator he admires, and his ingredients for successful communication.

    (00:14:55) Conclusion


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    139. Lose Yourself: The Secret to Finding Flow and Being Fully Present

    139. Lose Yourself: The Secret to Finding Flow and Being Fully Present

    Whether you're looking to boost your productivity, find more joy in your work, or simply be more present in the moment, you need flow — and research by Assistant Professor David Melnikoff could help you find it.

    Melnikoff investigates how we pursue our goals, and how flow — the state of being totally immersed and engaged in what we’re doing — can help us achieve them. According to him, flow isn’t necessarily about enjoying a task or activity for its own sake, but more about the process of discovery that unfolds as we take action in the face of uncertainty. “The source of flow is engaging in an activity that allows you to reduce uncertainty about your future, engaging in actions that reduce possible future outcomes, or ideally, eliminate all possible future outcomes except for one,” he says. With each action that we take, the path before us narrows, leading us more directly to the goal that we’ve set.

    In this episode of Think Fast, Talk Smart, Melnikoff shares why uncertainty presents us with the opportunity to step into the flow state, to experience more focus and engagement, and to supercharge our goal pursuit and performance

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    Chapters:

    (00:00:00) Introduction

    Host Matt Abraham welcomes guest David Melnikoff, an assistant professor of organizational behavior at Stanford GSB and an expert on flow and goal achievement.

    (00:00:40) Understanding Flow and Its Benefits

    The definition of flow and the reversal of the usual dynamic of goal pursuit.

    (00:02:20) Achieving and Maintaining Flow

    Misconceptions about achieving flow and the role of reducing uncertainty in engaging activities. 

    (00:06:22) Flow in Business and Leadership

    Applying flow principles to business, emphasizing the structuring of tasks and goals to induce flow through uncertainty reduction. 

    (00:08:39) Personal Applications of Flow for Goal Pursuit

    How to utilize flow principles to set and achieve goals with advice on framing tasks to maximize uncertainty and flow. 

    (00:11:03) Collaborative Flow and Communication

    The potential for shared flow experiences in collaborative settings and the role of communication in facilitating flow.

    (00:13:05) Goal Setting and Achievement Advice

    Advice on goal setting, advocating for goals with a degree of uncertainty to enhance engagement and likelihood of entering a flow state.

    (00:14:43) The Final Three Questions

    David Melnikoff shares how he invites flow into his life, a communicator he admires, and his recipe for communication.

    (00:16:17) Conclusion


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    138. Speak Your Truth: Why Authenticity Leads to Better Communication

    138. Speak Your Truth: Why Authenticity Leads to Better Communication

    From the way you communicate, to the way build your life and career, Graham Weaver, MBA ’99, says it’s about “giving yourself permission to fully be yourself. You can never go wrong when you’re saying your truth.”

    Weaver is a lecturer in management, a GSB alum, and the founder and a partner of Alpine Investors. He stresses the importance of direct communication, highlighting how avoiding it can lead to wasted time, energy, and even financial losses. Reflecting on his own experiences in private equity, Weaver admits to struggling with being conflict-averse and not speaking his truth directly, which resulted in getting into bad deals and big losses for his company. “People think that by being indirect, they’re being kind, but all they're doing is creating confusion,” he says. “Clarity is compassionate. Even if it's not what they want to hear, the more direct and clear you can be, the more compassionate that is for the other person.”

    In this episode of Think Fast, Talk Smart, Weaver and host Matt Abrahams explore how being true to oneself not only fosters personal fulfillment but also enables us to show up better for others. Authenticity and self-belief lay the foundation for effective communication, leadership, and ultimately, success.

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    Chapters:

    (00:00:00) Introduction

    Matt Abrahams introduces guest Graham Weaver, a Stanford alum and lecturer in management at GSB.

    (00:0:43) Interpersonal and Intrapersonal Skills in Business

    How skills like understanding personal dreams and overcoming limiting beliefs play a critical role in business success.

    (00:04:58) Living an Asymmetrical Life

    Living an asymmetrical life, including the importance of doing hard things, pursuing your passions, committing long-term, and writing your own story.

    (00:10:10) Lessons from Taylor Swift

    Business and personal inspiration from Taylor Swift's response to professional setbacks, highlighting her work ethic and resilience.

    (00:13:04) Personal Growth and Enlightenment

    Graham’s journey towards enlightenment and the practices he adopts to improve his personal and professional life.

    (00:16:08) The Final Three Questions

    Graham shares what differentiates an exceptional from average leader, a communicator he admires and his ingredients for successful communication.

    (00:21:05) Conclusion


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    137. When Words Aren’t Enough: How to Excel at Nonverbal Communication

    137. When Words Aren’t Enough: How to Excel at Nonverbal Communication

    If communication is like painting, words are the primary colors. But to convey deeper meaning, we need a broader color palette, which Dana Carney says requires the mastery of nonverbal communication.

    We often focus on the words that we say when honing our communication, but according to Carney, there are many instances “where nonverbals start to be more meaningful than verbals.” A professor at Berkeley’s Haas School of Business and the George Quist Chair in Business Ethics, Carney researches the nonverbal ways in which we communicate our biases, our preferences, our power, and our status.

    As Carney explores in her forthcoming book, The Five Nonverbal Rules of Power, there are several key areas of nonverbal behavior that we need to grasp in order to fully tap our potential as communicators. In this episode of Think Fast, Talk Smart, she and host Matt Abrahams discuss how to read the nonverbal communication of others — and how to gain control of the nonverbals we express to the world.

    Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

    Episode Reference Links:

    • Dana Carney: Website
    • Ep.12 - It’s Not What You Say, It’s How You Say It: How to Communicate Power WebsiteYouTube 
    • Ep.16 - How to Craft Your Body Language When Confronting Objections Website / YouTube 

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    Chapters:

    (00:00:00) Introduction

    Matt Abrahams introduces guest Dana Carney, an expert in nonverbal communication.

    (00:01:12) Understanding Nonverbal Communication

    Foundational aspects of nonverbal communication, dividing it into perception and expression, and emphasizing the importance of facial expressions and body language.

    (00:02:11) The Nonverbal Rules of Power

    How nonverbal communication influences perceptions of power and status and the concept of the "five nonverbal rules of power".

    (00:04:37) Cultural and Contextual Variations

    The impact of culture and context on nonverbal cues, discussing how cultural differences can alter the interpretation of behaviors such as eye contact and proximity.

    (00:08:10) The Balance Between Verbal and Nonverbal Communication

    Verbal versus nonverbal communication and its significance especially in contexts where honesty or bias might be in question.

    (00:09:15) Achieving Communication Goals Through Nonverbals

    How understanding nonverbal cues can help individuals achieve specific social interaction goals.

    (0012:51) Enhancing Nonverbal Communication Skills

    Practical advice for becoming more aware of one's nonverbal communication, including self-observation and seeking feedback from others.

    (00:16:13) The Final Three Questions

    Dana shares a nonverbal behavior that demonstrates confidence, a communicator she admires, and her recipe for successful communication.

    (00:21:09) Conclusion


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    136. The Art of Disagreeing Without Conflict: Navigating the Nuance

    136. The Art of Disagreeing Without Conflict: Navigating the Nuance

    Disagreement and conflict may look the same on the surface, but the two concepts are, in fact, very different. According to Julia Minson, knowing how these notions differ is crucial to how you approach them. 

    In this episode of Think Fast Talk Smart, Minson and strategic communication lecturer Matt Abrahams delve into the intricacies of conflict and disagreement. Minson, an associate professor of public policy at the Harvard Kennedy School and Stanford University alumna, also shares her expertise on decision-making and conflict negotiation. Minson emphasizes the need for genuine curiosity and receptiveness in communication to foster productive dialogue.

    Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

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    Chapters:

    (00:00:00) Introduction

    Matt introduces guest Julia Minson, who is an expert in decision-making, conflict negotiation, and the psychology of disagreement.

    (00:00:54) Journey into Conflict and Disagreement Research

    Julia gives insight into her background and what led her to research disagreement and conflict.

    (00:01:55) Distinguishing Between Disagreement and Conflict

    The difference between disagreement and conflict, and why understanding this distinction is crucial for effective communication.

    (00:04:12) Strategies for Disagreeing Better

    Practical advice on how to disagree constructively without escalating to conflict, focusing on expressing and acting with curiosity.

    (00:07:05) Demonstrating Curiosity and Conversational Receptiveness

    Tactics for showing curiosity and conversational receptiveness, including using the HEAR acronym to maintain constructive dialogues.

    (00:14:38) Managing Conflict

    Managing and navigating conflict, emphasizing emotional readiness and the importance of choosing battles wisely.

    (00:18:25) The Final Three Questions

    Julia shares personal experiences with conflict and disagreement, a communicator she admires, and her recipe for successful communication.

    (00:22:48) Conclusion

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    135. Best of: The Personal and Professional Power of Emotional Awareness

    135. Best of: The Personal and Professional Power of Emotional Awareness

    Why deep connection with others starts by connecting more deeply with ourselves.

    How are you feeling right now? According to Celine Teoh, we all need to ask ourselves that question more often — and be more precise in how we answer it.

    Teoh is a facilitator of the course Interpersonal Dynamics, one of Stanford Graduate School of Business’s most iconic classes. In her work with students and as a CEO coach, Teoh encourages people to get better acquainted with their feelings. “Feelings are data,” she says. “In the rest of our logical lives, we would never make decisions on bad or highly abstract data. But we’ll do that with feelings.”

    In this episode of Think Fast, Talk Smart: The Podcast, Teoh and host Matt Abrahams discuss how developing greater emotional awareness can help us achieve more agency and empathy in our personal and professional lives.

    Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Celine Teoh and the episodes' focus on the value of emotions in communication.

    (00:01:09) Discovering Self Through Interpersonal Dynamics

    Overview of the Interpersonal Dynamics course at Stanford GSB, also known as "touchy feely"

    (00:03:48) Integrating “Touchy Feely” in Logical and Action-Oriented Environments

    Incorporating empathy and emotional connection in organizations that prioritize logic and action.

    (00:05:47) Enhancing Connection and Empathy

    Advice on building connections with others, including the importance of being clear and embracing vulnerability.

    (00:08:36) Managing Conflict with Empathy

    Approaching challenges and conflict at work in a way that maintains and strengthens relationships.

    (00:11:29) Enhancing Empathy, Feedback, and Communication Skills

    Guidance for improving empathy, seeking feedback, and honing communication skills.

    (00:13:52) The Final Three Questions

    Celine Teoh shares the best communication advice she has received, a communicator she admires, and outlines her first three ingredients for successful communication.

    (00:17:07) Conclusion


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    134. How to Chat with Bots: The Secrets to Getting the Information You Need from AI

    134. How to Chat with Bots: The Secrets to Getting the Information You Need from AI

    Leveraging AI to unlock new levels of creativity and communication innovation

    Join Matt Abrahams with creativity and innovation experts Jeremy Utley and Kian Gohar to explore the transformative potential of AI in the realms of creativity and problem-solving.

    If you treat artificial intelligence like an oracle, you’ll likely be disappointed. But if you treat it like a teammate, Utley and Gohar say you’ll be surprised just how helpful a collaborator it can be.

    Utley, an adjunct professor at the Stanford d.school, and Gohar, a bestselling author, keynote speaker, and futurist, have researched how teams can integrate AI into existing workflows to generate more creative ideas and streamline problem-solving. As they’ve found, large language models (LLMs) like ChatGPT can be powerful tools for innovation. But without knowing how to implement them, “Most teams leave the vast majority of their innovation potential on the table,” Utley says. In a new white paper, he and Gohar illuminate the path teams can take to use generative AI as a “conversation partner” and transform their brainstorming efforts as a result.

    In this episode of Think Fast, Talk Smart, Utley and Gohar discuss how innovators can stop viewing AI as a magic 8-ball, and start treating it as a companion — one ready to roll up its sleeves and dig deep for new ideas.

    Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

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    Chapters:

    (00:00:00) Introduction to Utley & Gohar

    Matt Abrahams introduces guests Jeremy Utley and Kian Gohar, and their respective books.

    (00:01:02) Motivation Behind the Study on AI's Impact

    AI's impact on creativity and problem-solving, including an experiment involving human ideation with and without AI assistance.

    (00:03:32) Research Findings on AI and Innovation

    Specific practices to effectively use AI in teams for idea generation and the counterintuitive feelings associated with AI-assisted work.

    (00:04:37) The Counterintuitive Nature of AI Assistance

    Why teams that used AI effectively felt worse about their work, and the importance of adjusting work processes to incorporate AI as a collaborative tool.

    (00:07:59) The FIXIT Methodology for AI Collaboration

    The FIXIT methodology, a five-step process to enhance collaboration with AI.

    (00:12:29) Enhancing Conversations with AI

    Improving conversations with AI, including using audio messages for interaction and exploring different large language models for varied inputs.

    (00:17:45) The Final Three Questions

    Jeremy Utley offers a starting point for individuals new to ChatGPT, and Kian Gohar shares two communicators he admires and his three ingredients for successful communication.

    (00:22:57) Conclusion


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