21. Coffee Company Acquisitions and the Secrets to Success

SUMMARY:

Welcome to another episode of The Coffee Experts Club Podcast! In this captivating episode, hosts Aaron, Ben, and Drew sit down with Jerrick Gillum, the mastermind behind Swig Coffee, to delve into the realm of innovative technology and the art of customer experience in the coffee industry.

Jerrick paints a vivid picture of the tech-infused wonderland that is Swig Coffee, where every aspect of the customer journey is seamlessly integrated through Toast, the ultimate POS system. From self-pour wine taps to QR code-enabled menus, Swig Coffee exemplifies the marriage of convenience and cutting-edge technology.

But it's not just about the gadgets; Jerrick emphasizes the importance of understanding and valuing his team. He shares insights into his transition from a regional manager to a business owner, highlighting the significance of leadership style in fostering a positive work environment.

As the conversation unfolds, the hosts explore the nuances of grand openings, contrasting Jerrick's strategic soft opening approach with the whirlwind excitement of Coffee De Los Mayas' launch. Through their shared experiences with different POS systems and operational strategies, the hosts offer a rich tapestry of perspectives on the coffee business landscape.

Whether you're a coffee aficionado, a budding entrepreneur, or simply intrigued by the intersection of technology and hospitality, this episode promises to ignite your imagination and inspire your next venture. Tune in now to sip on some wisdom from the experts at The Coffee Experts Club Podcast!

Minute by Minute:

0:00 Welcome back Jerrick Gillum of Swig Coffee

7:11 How Toast integrates everything

9:27 Comparing Toast to Square and others

13:37 US POS tech vs making it work in Belize

16:06 Grand opening plans

18:58 A tale of two cities

21:39 The beehive effect

SUMMARY:

Join hosts Aaron and Ben as they dive into the world of business analytics and operations with special guest Derek Tonn, Vice President of Analytics at BlackRock Coffee Bar. In this insightful episode, Derek shares his journey from CEO of Roasters to his current role, shedding light on the critical role of analytics in modern businesses.

Derek discusses the challenges of monitoring and predicting company performance across multiple locations and states, emphasizing the importance of data in decision-making. From analyzing transactional data to tracking sales trends and competitor pricing, Derek reveals how his team translates complex data into actionable insights for operational improvements.

The conversation delves into the intricacies of data collection and consolidation, highlighting the hurdles of integrating disparate systems and processes across a growing enterprise. Derek shares valuable lessons learned from turbulent times, stressing the importance of adaptability and humility in the face of rapid change.

As the episode unfolds, Aaron, Ben, and Derek reflect on the evolution of their professional journeys, from navigating uncertainty to embracing new opportunities. Discover how their collaborative efforts shaped not only their individual paths but also the success of their ventures.

Tune in to gain invaluable insights into the world of business operations and analytics, and learn how to navigate data complexity with confidence and agility.

Minute by Minute:

0:00 Introduction

2:34 A bit about Derek Tonn

5:27 Making all the data simple

9:25 Centralizing data for 120 stores!

14:33 Lessons learned entering the coffee business

And when you're ready to make this world your own, let us help you open up YOUR FIRST COFFEE DRIVE THRU! www.myfirstdrivethru.coffee 

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SUMMARY:

In this episode of the Coffee Experts Club Podcast, hosts Aaron and Ben sit down with the dynamic CJ McPhail, owner of Outsider Coffee, for an inspiring conversation on bravery, entrepreneurship, and living life to the fullest.

CJ opens up about his journey from a corporate executive to a fearless entrepreneur, sharing poignant insights gained from his interactions with retirees and his own personal experiences. With a heartening blend of courage and conviction, CJ and his wife Lindsay embarked on a mission-driven adventure that led them to launch Outsider Coffee, defying conventional wisdom and embracing risk with open arms.

Listeners are treated to a behind-the-scenes look at the trials and triumphs of starting not just one, but multiple coffee stands across the country, all while staying true to their mission of awakening greatness in themselves and their community. From navigating bureaucratic hurdles to facing the daunting challenge of opening their first stand to an uncertain reception, CJ's anecdotes paint a vivid picture of resilience and determination in the face of adversity.

The conversation delves deep into the significance of having a mission that transcends mere profit-making, guiding every decision and action with purpose and passion. CJ shares how their mission statement, crafted with care and conviction, serves as a guiding light for their business operations, shaping everything from site selection to team culture.

But it's not just about business success; it's about the profound impact their mission has on their lives and the lives of those around them. Through candid storytelling and heartfelt reflections, CJ underscores the importance of chasing dreams, embracing challenges, and staying true to one's calling, no matter how daunting the journey may seem.

Listeners will walk away from this episode feeling inspired to discover their own mission, fueled by CJ's infectious enthusiasm and unwavering belief in the power of purpose-driven entrepreneurship. Join Aaron, Ben, and CJ on this transformative journey of self-discovery, adventure, and the pursuit of greatness with Outsider Coffee.

Minute by Minute:

0:00 Introduction

2:41 So why Southern Oregon? And stepping out in bravery

13:23 Nothing comes easy for CJ McPhail

16:22 Our mission statement is the crown jewel of what we do

And when you're ready to make this world your own, let us help you open up YOUR FIRST COFFEE DRIVE THRU! www.myfirstdrivethru.coffee 

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Facebook: https://www.facebook.com/thecoffeeexpertsclub

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SUMMARY:

In this episode of Coffee Experts Club, hosts Aaron and Ben delve into the intricate world of running coffee shops remotely, specifically exploring their recent experience in Belize. From the excitement of launching the first drive-through coffee shop in the country to the logistical nightmares of supply chain management, Aaron and Ben share their insights, challenges, and triumphs.

They discuss the complexities of establishing solid supply chains in remote locations, dealing with unreliable shipping times, and the importance of having a hands-on presence during the initial stages of opening a new shop. With anecdotes ranging from last-minute machine breakdowns to navigating customs in foreign countries, they paint a vivid picture of the highs and lows of running a coffee business abroad.

Drawing parallels between small independent shops and major corporations, they emphasize the necessity of standardizing operations to enable scalability and efficiency. While embracing unique aesthetics and local flair, they advocate for standardized workflows to streamline operations and ensure consistency across locations.

Through their candid conversations and practical advice, Aaron and Ben offer valuable insights for coffee entrepreneurs looking to venture into remote operations, highlighting the importance of preparedness, adaptability, and a resilient spirit in the face of challenges. Join them as they share their experiences and lessons learned in the ever-evolving world of coffee entrepreneurship.

Minute by Minute:

0:00 Introduction and why Ben needs so much coffee

3:59 Drew and Aaron’s project on a compressed timeline

7:50 Some things are last minute in the US and internationally

12:36 Supply chain issues…in a 3rd world country

16:11 Running the shop remote…with the help of Drew Moody

23:24 Every major coffee company runs remote

SUMMARY:

In this exciting episode of The Coffee Experts Club Podcast, join hosts Aaron, Ben, and Drew as they delve into the world of coffee expansion in the picturesque setting of Belize. Drew shares firsthand experiences from his current trip to Belize, where he's actively involved in scoping out potential locations for a new coffee venture.

The hosts discuss the unique challenges and opportunities of growing a coffee business in a different cultural and regulatory environment, contrasting the laid-back atmosphere of Belize with the more stringent processes they face in the Pacific Northwest. The team reflects on the speed at which things progress in Belize, appreciating the lack of red tape and bureaucratic hurdles.

Drew sheds light on the ambitious timeline for the new location and the differences in construction processes between the two regions. The hosts explore the intricacies of credit card processing and the potential challenges faced by a new venture in a foreign country.

As they navigate the complexities of finding suitable locations in Belize, the hosts ponder the role of partnerships and collaborations with local developers. They share insights into the importance of efficient and reliable contractors, sparking a humorous discussion on whether contractor challenges are a universal experience.

The conversation shifts to the diversity of Belize's towns, with Drew detailing the unique characteristics of San Pedro, Belize City, and San Ignacio. The hosts explore how the distinctive features of each location influence their approach to choosing suitable spots for a coffee shop.

Tune in for an engaging discussion on the intricacies of expanding a coffee business in Belize, from scouting locations to navigating cultural nuances and building a passionate and capable team.

Minute by Minute:

0:00 Introduction and Happy Valentine’s Day!

2:45 Some good early success in Belize

5:22 Same issues here and in Belize?

8:58 Building partnerships is a key to opening coffee locations

10:37 The difference looking for a place in Belize

13:53 The different regions of Belize

18:27 The ability to utilize current team members for a second location

SUMMARY:

In this episode of The Coffee Experts Club Podcast, hosts Drew and Aaron welcome a special guest and long-time friend, Mason Rojas. 

Mason's journey is explored, from his early days at Dutch Brothers to his significant roles at Roasters and BlackRock during different phases of the coffee business. The hosts delve into the dynamics of working together through various iterations of coffee ventures and the valuable insights gained from each experience.

Mason reflects on his managerial roles and the challenges faced while managing a diverse team, especially in high-volume stores. The hosts discuss the intricacies of leading a team effectively, from incentivizing performance to fostering a positive workplace culture.

The episode unfolds with Mason sharing stories from the coffee world, including the unique challenge of dealing with car timer cheating and the importance of balancing growth with maintaining a strong organizational culture. 

Also, Mason sheds light on his transition from the coffee industry to his current role as an agency coordinator for combined insurance. The hosts discuss the transferable skills Mason gained from his coffee journey and how he continues to advocate for employees in his new role.

Listeners gain valuable insights into leadership, team dynamics, and the evolution of a career beyond the coffee realm. The episode wraps up with heartfelt exchanges, expressing gratitude for the shared experiences and the impact Mason has had on the coffee community.

Join the Coffee Experts Club in this engaging episode, where coffee tales meet career transformations, providing a comprehensive view of the journey from coffee trenches to insurance frontiers.

Minute by Minute:

0:00 Introduction and welcome to the show Mason Rojas

4:59 Single vs double sided drive thrus

7:48 Car timer cheating

10:23 Being there for your team

13:25 Identifying people to promote

18:41 How coffee has launched Mason into his next career

This episode explores the intricacies of adapting to changes in policies, recipes, and company ownership. Aaron and Ben interview Stephen Donley and share insights into the impact on employees, the learning curve in implementing new recipes and equipment, and the unique dynamics of managing a team through a corporate shift.

Discover firsthand experiences as they delve into the complexities of merging a beloved local coffee brand, Roasters, into the larger framework of BlackRock Coffee. From changes in product offerings to shifts in management and the evolution of company culture, the episode captures the essence of the journey. Learn how adaptability, leadership, and the passion for serving customers play pivotal roles in overcoming the challenges posed by transitions in the coffee industry.

The discussion also touches upon the recruitment and development of new store managers, the dynamics of working with both seasoned veterans and newcomers, and the evolving attitudes towards leadership roles among the younger workforce. Gain valuable insights into the delicate balance of maintaining a hometown feel while becoming part of a larger franchise, and explore the strategies employed to uphold consistency and customer satisfaction in the face of corporate growth.

Join the Coffee Experts Club Podcast hosts as they navigate through the nuances of change, share personal stories, and offer a glimpse into the inner workings of the coffee industry during transformative times. Whether you're a coffee enthusiast or a professional in the field, this episode provides a rich tapestry of experiences and lessons from the world of coffee culture.

Minute by Minute:

0:00 Introduction + History of Stephen, Ben and Aaron

5:54 Transition is about adaptability

9:46 Shifts in products offered that make a big difference

14:36 Raising up new leaders during a transition

21:58 Home town here to franchise

Welcome to a new episode of The Coffee Experts Club Podcast! In this episode, join Ben Clatterbuck and Drew Moody as they dive into the exciting developments at Coffee De Los Mayas in Belize and Coffee Republic in Great Falls, Montana.

Drew shares insights from his recent visit to Belize, discussing how the team managed the store efficiently in his absence. They explore the implementation of a management hierarchy, the challenges of ordering supplies with long lead times, and the potential of creating local distribution chains.

The conversation then shifts to Coffee Republic in Great Falls, where Marty, the owner-operator, is making waves with his unique approach. Ben and Drew discuss the importance of strategic spending, the wisdom of setting aside funds for various aspects of the business, and the smart execution of the grand opening.

As the discussion unfolds, they ponder the potential for growth and expansion. The duo contemplates the idea of franchising as a means to accelerate growth while maintaining the essence of their brand. Drew shares his thoughts on the franchise model and its potential to provide opportunities for passionate entrepreneurs.

Join the Coffee Experts Club as they explore the dynamics of the coffee industry, the challenges of unique locations, and the exciting possibilities for growth and success. Stay tuned for more insights, tips, and engaging conversations on the world of coffee!

Minute by Minute:

0:00 Introduction and coffee in Belize

3:13 Ordering for the coffee shop in Belize

7:18 Let’s talk about Coffee Republic

14:08 Coffee Republic becoming the home town hero of Great Falls

22:39 Franchise growth model?

Join Ben, Drew, and Aaron as they sit down with a very special guest close to their hearts, Robin Maiers, the owner and marketing director of Coffee Republic. Robin shares her incredible journey of starting a family-owned coffee business in Great Falls, Montana, a venture that brought together the entire family in a whole new setting. From California to Montana, they navigated the cultural shift and embraced the unique ethos of their new community.

With the whole family involved, Robin recounts the remarkable story of selling their house, relocating, and setting up a coffee shop within a year, emphasizing how their faith played a pivotal role in the entire process. The Maiers family's commitment to quality, community impact, and exceptional service shines through their vision and mission, reflecting in every aspect of Coffee Republic, from the logo design to the building aesthetics.

The discussion delves into the marketing strategies employed, showcasing the power of a family-oriented approach and local engagement. Robin shares their unique approach to the grand opening, opting for a free day to entice the community, a move that garnered overwhelming success with record-breaking numbers and a palpable buzz around their shop.

Despite challenges sourcing supplies, the family's resilience and adaptability shine through, attributed to Jonathan's resourcefulness in finding alternatives. Through the highs and lows, the Maiers family demonstrates the strength of unity in a family business, navigating hurdles with patience, kindness, and a shared vision.

Their story is not just about business success but a testament to the power of togetherness, faith, and perseverance in the face of change. Tune in for an inspiring narrative that encapsulates the journey of a family who dared to embark on a new chapter and found success by staying true to their values while adapting to a whole new world in the heart of Montana.

Minute by Minute:

0:00 Introduction

3:29 Shifting from California to Montana

6:29 Changing up marketing from one region to another?

15:27 The risk of doing a FREE grand opening

19:14 The challenges felt easy compared to previous challenges

In this episode of Coffee Experts Club, the guys sit down with Drew Davis, an international coffee enthusiast with a deep history in the world of coffee. Drew shares his journey, starting from his days in Newcastle upon Tyne, England, where he and his wife stumbled upon a vibrant community of kids in a park during their honeymoon backpacking trip. This experience led to the birth of a hub called "The Basement," later evolving into "Flat Caps," a renowned training ground for barista champions in the UK.

As Drew recounts their humble beginnings—climbing 88 stairs to their first coffee shop, dealing with trash in a warehouse, and relying on Folgers coffee for their community—the conversation delves into the evolution of their journey. From their move to the US, running an orphanage in Mexico, to finally settling in Tennessee with just a thousand dollars a month, Drew reflects on their remarkable story of resilience and growth.

The hosts explore the dynamics of the coffee business, discussing the challenges of balancing ministry-driven beginnings with the demands of running a successful enterprise. Drew shares insights into their growth, the challenges of expanding, and the significance of nurturing a positive workplace culture, emphasizing the delicate balance between professionalism and maintaining a genuine, relational vibe.

As they touch on the increasing competition in the local market, influenced by the entry of major players like Dutch Bros, the conversation steers toward the impact of energy drinks in their coffee shops. Drew and the guys dissect the evolving customer preferences, the challenges of competition, and the importance of creating a unique, local appeal in the face of big chains.

Throughout the episode, Drew's journey becomes a testament to the power of community-building, perseverance, and adapting to change while staying true to the roots of their coffee culture. The episode is not just about coffee; it's a narrative of resilience, innovation, and the intricate balance between business, community, and passion.

Minute by Minute:

0:00 Introduction and the story of Newcastle

4:14 How they started with selling Folgers 

7:11 A journey of ministry and coffee

11:04 Competition in the area

12:13 A wave of energy drinks

15:58 People really gravitate towards local

18:27 Retaining people has a lot to do with how you treat them