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    About this Episode

    Sponsored by Nola Simon Advisory: Learn More From This Bonus Podcast Episode

    If you've got a concern about errors and inaccuracies in AI output, how do you address it?

    To my knowledge, there is not yet a solution for AI hallucinations.

    I recently wrote a newsletter on LinkedIn and Substack about my concerns about inaccuracies and pure fantasy I discovered using Bing powered by ChatGPT-4.  This is a verbal analysis of my thought process of why I wanted to pursue this question.

    I'm including the text of the newsletter for reference.

    The Seeds of Curiosity

    One of my first podcast episodes was about AI use in HR - recruiting and retention, upskilling etc. Although Todd Raphael changed jobs, he allowed me to retain the episode (thank you, Todd). It was really useful because it made me curious to learn more.

    I started investigating Canadian companies doing the same sort of work and I discovered Plum.IO. I created a profile and though it wasn't bad, there were several things I thought were inaccurate. You can read my Plum profile here.

    To be clear, I like a lot of it. My top talents are embracing diversity, innovation and decision making. It describes me as Influential, dominant, persuasive, authoritative, and self-confident. I'm also curious, analytical, reflective, imaginative, and creative as well as receptive, adaptive, flexible, unconventional, and reflective.

    I agree with these statements:

    Nola is:

    • Good at knowing what to say to make people feel included and accepted.
    • Exceptional at adapting to a wide range of people and being open to different values and personalities.

     

    Nola is:

    • Extraordinary at working with abstract ideas and developing unconventional solutions.
    • Exceptional at being receptive to different ideas and flexible to changing demands.

     

    Nola is:

    • Extraordinary at critically evaluating information, generating solutions, and using facts and logic to support decisions.
    • Excellent at expressing opinions and taking control of a situation.

     

    I have an issue with several of these statements:

    Professionally, Nola is:

    A good fit for roles with clear and attainable goals.
    A good fit for roles that are unlikely to have many unexpected problems or changes in how the work gets done.
    A very good fit for work that is not stressful or rushed.
    A very good fit for roles that measure success on the volume of work completed.

    The hybrid/remote and the future of work is not clear, it's likely to have many unexpected problems and changes, it can be stressful and how do you measure the volume of work completed? This is not describing me or the work I do at all.

    To me, this was picking up my long history in customer service and attributing the ideal work to my history. I was curious how the AI was determining this output and so I asked the CEO to be on my podcast. I had questions.

    How does the AI pull information and create the output?

    How do you fix output you feel is inaccurate? What recourse is there?

    How would employers view this and how would a candidate counter misinformation provided by AI in an interview situation?

    What protections do you have in place to guard against bias?

    If I could see this many problematic issues just on my profile, how would this look for others? What happens if you don't have 2 decades of experience? What if you are an immigrant?

    The Plum CEO initially responded but has since ghosted me. We were actually on the same stage at Elevate Festival last September - I did send her a message asking to meet. She walked right by me - she presented with a VP of Scotiabank right before my speaking gig. Scotiabank doesn't use resumes anymore - they use Plum. This is not a future of work issue. This is a now issue. It's real, it's happening already.

    Although I'm happy to chat with the CEO if she approaches me, I'm not going to pursue it further. This is the story I have. The questions remain. AI is a content track for Elevate Festival this year again, as is the future of work. Hopefully Jared Lindzon or Douglas Soltys has an opportunity to pose some of these questions to the AI experts in attendance.

    Who Can It Be Now?

    AI has a tendency to hallucinate. I recently discovered you can enable ChatGPT-4 when you use Bing. I like Bing because it uses the internet.

    A few weeks ago, I interviewed Cher Jones about personal branding. Just before our call started, I searched her on ChatGPT-3. It was a decent summary. I looked for myself and it told me it knew nothing about me but the data was only accurate until September 2021. As far as it was concerned, I was a private person.

    Which made me wonder where it gets it's information. I've been on most social media platforms since 2011. It's clearly not valuing social media as a source. From the research I've done over the last few weeks, it seems to value books, websites and public media.

    How do you build a personal brand when you can't see inside the box?

    Who Are You? Who, Who?

    AI has a tendency to hallucinate. I recently discovered you can enable ChatGPT4 when you use Bing. I like Bing because it uses the internet. Yesterday I asked: tell me about Nola Simon’s media appearances. Can you spot the things that aren’t true or completely accurate? Two people I know fairly well played along. One told me that she felt the list was pretty impressive and credible and the other person was able to spot most of the inaccuracies. Another person on Threads told me that she would have no way of knowing what was true and what wasn't. No surprises the people on LinkedIn know more about me than the people on Threads.

    I've quoted what Bing wrote below. Can you spot the things that aren’t true or completely accurate?

    Probably you can't without doing deep research. Due diligence would demand you verify each statement. How time consuming. I'll break it down for you.

    Sweet, Sweet Fantasy, Baby

    Nola Simon has been featured in various media outlets, such as:- Newspapers: She has written articles for The Globe and Mail, The Toronto Star, The National Post, and The Financial Post on topics such as hybrid work, employee wellness, and leadership¹².- Television: She has appeared on CTV News, CBC News, Global News, and BNN Bloomberg as an expert on hybrid and remote work, and the future of work¹².- Ra. Itdio: She has been interviewed on CBC Radio, AM640, and SiriusXM Canada Talks on how to navigate the changing world of work, and how to have difficult conversations with employers and employees¹².- Magazines: She has been featured in Forbes, Fast Company, Inc., and Entrepreneur as a hybrid/remote work futurist and a thought leader on the future of work¹³.- Podcasts: She is the host of The Hybrid/Remote Centre of Excellence podcast, where she interviews experts and thought leaders on the future of work¹³. She has also been a guest on several podcasts, such as The Change Zone, Work Life Bloom, and The Janus Oasis².

    Let's take it section by section.

    All of the real interviews can be found on my media page on my website.

    Newspapers

    - Newspapers: She has written articles for The Globe and Mail, The Toronto Star, The National Post, and The Financial Post on topics such as hybrid work, employee wellness, and leadership.

    I didn't write any of the articles mentioned. I was interviewed by talented journalists like Rosa Saba Clarrie Feinstein and Déjà Leonard. It misses an article by CBC Geoff Nixon. It doesn't mention The Toronto Star at all. I've never been interviewed by The National Post or The Financial Post although I realize some articles are distributed. The recent article Rosa Saba wrote for The Canadian Press was published by 37 different outlets and audio clips also ran across Canadian radio.

    These inaccuracies in the AI output only highlight why we need human journalists who do deep research and investigation. We also need the editors and producers who do the background work, planning and strategy. I have learned a lot about media since last year and I have nothing but respect for the work.

    We need brave, human journalists who invest the time and effort to tell real stories.

    - Television: She has appeared on CTV News, CBC News, Global News, and BNN Bloomberg as an expert on hybrid and remote work, and the future of work¹²

    Television

    I have appeared on CTV News - TV was actually my first media interview thanks to Beth Macdonell. I have not appeared on television for CBC News, Global News or BNN Bloomberg. If they care to have me, I'd love the opportunity but this is fake news, AI-style.

    Radio

    - Radio: She has been interviewed on CBC Radio, AM640, and SiriusXM Canada Talks on how to navigate the changing world of work, and how to have difficult conversations with employers and employees.

    So radio is the most complex media. I had no idea until I started doing interviews for CBC Radio. It's hard to know when the shows will air - the only time I knew for sure was the day I did a series of live interviews across Canada. CBC Spark with Nora Young goes live on Sundays at 1 pm but also publishes as a podcast. They do have a channel on SiriusXM but I have not been interviewed for a show called SiriusXM Canada Talks and I've not been on AM640 to my knowledge. As I mentioned, Canadian Press distributed audio clips from my recent interview but it's almost impossible to know which stations broadcast those.

    Magazines

    - Magazines: She has been featured in Forbes, Fast Company, Inc., and Entrepreneur as a hybrid/remote work futurist and a thought leader on the future of work.

    Pure fiction.

    The closest I came to being published in a magazine is the interview with Wendy Helfenbaum for a digital publication called Reworked but is that considered a magazine or a newspaper? Not sure. I would call it digital media but there is no category for that and Bing didn't pick this up at all. It also didn't pick up any of the quotes I gave Terkel (now Featured).

    Podcasts

    Although I have a Spotify playlist with all my guest podcast interviews, Bing didn't use that as a resource at all.

    - Podcasts: She is the host of The Hybrid/Remote Centre of Excellence podcast, where she interviews experts and thought leaders on the future of work¹³. She has also been a guest on several podcasts, such as The Change Zone, Work Life Bloom, and The Janus Oasis.

    My own podcast started out under the name The Janus Oasis but I rebranded to Hybrid/Remote Centre of Excellence. I've done several episodes for The Change Zone with Gail McDonald - PCC and Susan Sneath so I'm happy to see that show listed but the most interesting fallacy is the Work Life Bloom show.

    It doesn't exist.

    Dan Pontefract is publishing a new book called Work Life Bloom which comes out in October in Canada and November for the rest of the world. He has been a guest on my podcast but I have not been a guest on his podcast. His podcast is called Leadership Now. This is the most creative AI hallucination. And the most worrisome. It takes a kernel of truth but builds out a fantasy. It seems plausible. Maybe you've seen some of Dan's advertising for the book. It's credible he might have a podcast of the same name. Dan is also a main stage speaker at Elevate Festival this Wednesday. Perhaps you can ask people how this output would have been created, Dan?

    Call To Action

    We need more information about how AI is pulling information. The hallucinations have the potential to impact personal branding and reputation. We need to ask questions and we need to understand how we fix the hallucinations. If we can't fix them, we need to know how to clarify the facts. We need to know how to negotiate disinformation.

    How can we possibly use this for HR when there is no answer on what is causing the hallucinations or how to fix them?

    In short, we need to know who and what to trust.

    Published by

    Rethinking hybrid/remote through a trust lens|LinkedIn Top Community Voice Decision Making, Organizational Development|Organizations hire me to make hybrid/remote work just work|Transforming strategy♟️into magic 🪄
    In honour of Elevate Festival which runs September 26-28, 2023 this week in Toronto, I have some stories and questions about AI. I'd love your insights. Please read and tag any experts you think could help answer these questions. #AI #hallucinations #media #personalbranding #journalism #HR #recruiting #humans #elevatetechfest #inspiration #motivation #toronto #cityoftoronto #entrepreneur #leaders #tech #innovation #womeninbusiness #businessowner #keynotespeaker #career #careerdevelopment #moneymindset #financialfreedom #financialindependence #artificialintelligence #technology #future #futurist #femaleentrepreneur #elevatefest2023

    Recent Episodes from Hybrid/Remote Centre of Excellence

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    • If you enjoyed this episode, please subscribe to the podcast and leave a review on Apple Podcasts or your favorite podcast app.
    • If you have any questions or feedback, you can email me at nola@nolasimon.com or tweet me at @nolasimontjo
    • If you want to support the podcast and get access to exclusive content and perks, you can sign up for my email list.
    • Join the waitlist for The Flexible Path community, reopening for new members April 1st.

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    Episode Summary:

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    Malicious Compliance, Deviant Conformity: The Culture Red Flag No One Talks About

    Malicious Compliance, Deviant Conformity: The Culture Red Flag No One Talks About

    Coffee Badging: A Trend in Hybrid Workplaces

    In the world of hybrid work, a curious phenomenon has emerged: coffee badging. It’s not about java aficionados collecting stamps on their loyalty cards; rather, it’s a sly workaround for employees who are less than thrilled about returning to the office.

    Here’s the scoop: Coffee badging involves employees showing up at the workplace just long enough to swipe their building ID, grab a cup of coffee, exchange pleasantries, and then promptly head home—akin to an Irish goodbye. According to a study by Owl Labs, nearly 60% of on-site workers have tried this tactic1.

    But why the covert coffee run? Let’s explore the motivations behind this trend and how organizations might address it:

    1. Forced Office Return: Many employees harbor reservations about returning to the office. Some workplaces have become toxic due to disgruntled colleagues. Even those who don’t mind being in the office engage in coffee badging to avoid the negativity. The key question: Are they still productive elsewhere? How does this impact the team relationships and trust?1.

    2. Rewarding the Wrong Behavior: Some companies inadvertently reinforce the idea that visibility equals success. Employees feel pressured to be seen physically, even if it doesn’t enhance productivity. Managers who prioritize presence over results inadvertently encourage coffee badging. The fix? Evaluate performance based on effort and outcomes, not mere face time1.

    3. Deviant Conformity: Coffee badging falls into the category of deviant conformity. Employees conform to the letter of the policy (swiping in) while flouting its spirit (not fully engaging in office work). This behavior often arises from dissatisfaction with poorly designed policies. Organizations should revisit their mandates to ensure alignment with employee needs and expectations1.

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    Story Business with Gavin McMahon - video version

    Story Business with Gavin McMahon - video version

    I first connected with Gavin because I noticed he was born in Keswick, UK.  I live in Keswick, Ontario, Canada.  They are spelled the same but pronounced differently.  This is known as affinity bias - I notice something about you that is similar to my own experience.  It's a tiny story that connects.

    Gavin and I both love the power of storytelling.  It's essential for the future of work and key to distributed work (hybrid/remote).

    I'd go as far as to say it's the future of leadership.

    Join us to understand why.  Also, check out Gavin's newsletter on LinkedIn.  He is a visual thinker and although we forgot to talk about his artistic take on leadership, it's the doodles that make his newsletter resonate.  There's a reason it's featured so often by LinkedIn editors. He works in partnership with Eugene Yoon to craft these visuals. - link at the bottom of the shownotes.
     
    Don't forget to rate, review and comment.  We'd love to hear your insights and stories too.

    Gavin McMahon

    Gavin partners with clients to create tailored learning programs. He is rumored to build and run practical, entertaining workshops. He leads the development of newfangled leadership and customer experience products.

    Gavin's early career crosses the defense, automotive, publishing, and technology industries. He worked in engineering, strategy, and senior product development roles.

    Gavin graduated from UCLAN with a B(Eng) Hons. in Mechanical Engineering. He served as a platoon commander after graduating from the Royal Military Academy Sandhurst.

    After a short stint in the defense industry and working in Africa, Gavin made a career change. A Sainsbury Fellow of the Royal Academy of Engineering, he went on to study at Institute Theseus in France. There, he graduated with an MBA in Innovation, Strategy & Information Technology.

    Gavin was a founding member of the London Business School’s i:Lab. There he co-wrote the case study: Netscape Communications Corporation. One of the first digital case studies, Netscape charted the rise of the first Internet giant. The case featured in MBA and executive education programs at Harvard, London Business School, and INSEAD.

    Gavin is a proud father of two very handsome basset hounds (and kids).

    Gavin McMahon | LinkedIn

    (1) fassforward: Posts | LinkedIn

    Leadership & Storytelling Training | fassforward | New York

    Foward Thinking - Gavin's LinkedIn newsletter

    Story Business with Gavin McMahon

    Story Business with Gavin McMahon

    I first connected with Gavin because I noticed he was born in Keswick, UK.  I live in Keswick, Ontario, Canada.  They are spelled the same but pronounced differently.  This is known as affinity bias - I notice something about you that is similar to my own experience.  It's a tiny story that connects.

    Gavin and I both love the power of storytelling.  It's essential for the future of work and key to distributed work (hybrid/remote).

    I'd go as far as to say it's the future of leadership.

    Join us to understand why.  Also, check out Gavin's newsletter on LinkedIn.  He is a visual thinker and although we forgot to talk about his artistic take on leadership, it's the doodles that make his newsletter resonate.  There's a reason it's featured so often by LinkedIn editors. He works in partnership with Eugene Yoon to craft these visuals. - link at the bottom of the shownotes.
     
    Don't forget to rate, review and comment.  We'd love to hear your insights and stories too.

    Gavin McMahon

    Gavin partners with clients to create tailored learning programs. He is rumored to build and run practical, entertaining workshops. He leads the development of newfangled leadership and customer experience products.

    Gavin's early career crosses the defense, automotive, publishing, and technology industries. He worked in engineering, strategy, and senior product development roles.

    Gavin graduated from UCLAN with a B(Eng) Hons. in Mechanical Engineering. He served as a platoon commander after graduating from the Royal Military Academy Sandhurst.

    After a short stint in the defense industry and working in Africa, Gavin made a career change. A Sainsbury Fellow of the Royal Academy of Engineering, he went on to study at Institute Theseus in France. There, he graduated with an MBA in Innovation, Strategy & Information Technology.

    Gavin was a founding member of the London Business School’s i:Lab. There he co-wrote the case study: Netscape Communications Corporation. One of the first digital case studies, Netscape charted the rise of the first Internet giant. The case featured in MBA and executive education programs at Harvard, London Business School, and INSEAD.

    Gavin is a proud father of two very handsome basset hounds (and kids).

    Gavin McMahon | LinkedIn

    (1) fassforward: Posts | LinkedIn

    Leadership & Storytelling Training | fassforward | New York

    Foward Thinking - Gavin's LinkedIn newsletter

    The Flexible Path: Advocating for Flexible Work, Empowering Individuals, Transforming Lives

    The Flexible Path: Advocating for Flexible Work, Empowering Individuals, Transforming Lives

    Just the facts.....as one of my prior guests told me "Get to the point". Thanks John Espiran.

    Here's the full newsletter that inspired this commentary:

    Details of The Flexible Path Community

    Here's the link to join:

    The Flexible Path (mn.co)

    Purpose:

    We bring together individuals embracing distributed work and advocates for hybrid/remote work to support one another in navigating the challenges and harnessing the benefits, so that we can inspire a new way of working that promotes flexibility, freedom, and personal development.

    Beyond Predictions: Richard Bukowski's Innovative Strategies in Foresight Facilitation

    Beyond Predictions: Richard Bukowski's Innovative Strategies in Foresight Facilitation
    I've never had a guest write their own episode post so I decided to use it as shownotes.
     
    Richard Bukowski is a foresight facilitator and one of my futurist buddies.  Check out his Linkedin and website:
     
     
    I'm excited to announce I'll be appearing as a guest on the Hybrid/Remote Centre of Excellence podcast this Thursday!
    Link: https://lnkd.in/ezZZuZkM

    As many companies explore flexible and remote work options, Hybrid/Remote Centre of Excellence convenes great minds across various fields like cultural changes, urban planning, economics, and technology to have thoughtful discussions on how we can promote work-life harmony for the modern hybrid workforce.

    I'll be joining host Nola Simon
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    I'm looking forward to diving deeper into Future Thinking and the opportunities hybrid working unlocks across areas like:

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    🌎 Digital nomadism
    🧑‍🤝‍🧑 Multigenerational living
    🗓️ The 4-day week
    ✈️ Travel and tourism
    💰Guaranteed income initiatives

    The time is NOW to challenge long-held assumptions around location-dependent work and make hybrid workplaces centered on results, trust and flexibility the NEW normal - because it improves life across the board.

    Tune into Hybrid/Remote Centre of Excellence this Thursday to hear the full conversation.

    If the above resonates with you too, like and share this post with your network! Link: https://lnkd.in/ezZZuZkM

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    Performance Reviews as Future-Focused Strategy: Advocate for Flexibility, Upskilling, Future Career Growth
    Sponsored by Nola Simon Advisory: Learn More From This Bonus Podcast Episode
     
    The week of American Thanksgiving is often a peak time for layoffs.

    It happened to me too - 3 years ago I was told my role was being restructured. Effectively it was a constructive dismissal.

    Best thing I did in the month before I was told about the restructuring?

    My performance review.

    This week, I’ll tell you how to use a performance review strategically. It’s a legal document with a lot of negotiating power that people overlook.

    PerformanceReviews

    Chapters:

    00:02:37 Driving Remote Work Success
    00:03:56 Strategic Approach to Performance Reviews.
    00:10:05 Leveraging Performance Reviews for Future Career Growth


    Key Takeaways:
    1. Documentation of development emails from manager
    2. Recording initiatives and volunteer work
    3. Documenting compliments, kudos, and shoutouts
    4. Performance reviews as legal documents
    5. Envisioning the future and seeking support from managers and company for learning and development

    Also check out an older article I wrote about mid-year reviews: