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    Artificial Intelligence in Communications

    enJuly 23, 2018
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    About this Episode

    A live agent can sometimes get angry and can insert his/her own emotions during a live chat while dealing with a difficult customer. That’s why AI was developed by developers try to prevent human errors. They launch the modern version of AI that can conduct live chats, automatically send emails, route customer phone calls appropriately without the risk of emotional insertion during chats. https://callsumo.com/artificial-intelligence-in-communications/

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