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    August CEO Jason Johnson on opening the smart home of the future

    enJanuary 15, 2019

    Podcast Summary

    • Technology's Impact on Design, Art, and Home SecurityCanva uses AI for efficient presentations, 'Art Beats and Lyrics' documents tech's impact on art, August's smart locks transform into a software platform, tech enhances daily life in design, art, and home security

      Technology is revolutionizing various industries, from design and presentations to art and home security. Canva, a design tool, uses AI to help users create presentations quickly and efficiently. Meanwhile, the documentary "Art Beats and Lyrics" showcases how technology has transformed a humble art show into a cultural phenomenon. In the world of home security, August, a smart lock company, has been acquired by a large Swedish conglomerate and is now becoming the software platform for their various lock brands. These advancements demonstrate the power of technology to streamline processes, tell compelling stories, and enhance our daily lives. Whether it's through design tools, documentaries, or smart home devices, technology continues to innovate and make our lives easier.

    • Interoperability and optionality are crucial in the smart home industryConsumers want to use various devices and services together, voice assistants have boosted smart home adoption, and the industry is moving towards a more open ecosystem

      Interoperability and optionality are key in the smart home industry. The market is not dominated by a single platform, but rather, consumers want the ability to use various devices and services together. This was highlighted by recent announcements from Apple, Samsung, LG, and Vizio, as well as Apple Music's integration with Amazon Echo devices. The industry has come a long way since the early days of Bluetooth standards and the adoption of smartphones. The biggest change has been the rise of voice assistants, which have given a significant boost to the smart home category. Consumers no longer have to pair devices manually, as seen with August's keyless entry system. However, the challenge now lies in ensuring seamless communication and compatibility between various platforms and devices. The industry is moving towards a more open ecosystem, where consumers have the freedom to choose and mix and match devices and services.

    • Streamlining Daily Life with Technology: Smart Homes and Advanced AuthenticationTechnology is revolutionizing daily life through smart homes and advanced authentication methods, offering convenience and potential privacy concerns. Facial recognition technology raises intriguing yet unsettling possibilities for access control and retail transactions. Companies must prioritize user experience and transparency in technology implementation.

      Technology is increasingly allowing us to simplify and streamline our daily lives through connected devices and advanced authentication methods. From smart home systems that enable us to control various appliances and security features with a single voice command or a smartphone, to facial recognition technology that could potentially eliminate the need for physical keys or wallets, the future is heading towards a more seamless and convenient experience. However, it's important to note that while these advancements offer numerous benefits, they also raise concerns regarding privacy and security. For instance, the use of facial recognition technology for access control and retail transactions could be both intriguing and unsettling. It's crucial for companies to prioritize user experience and ensure that these technologies are implemented in a responsible and transparent manner. Additionally, the emergence of big tech companies like Amazon and Google as major players in this space could lead to increased competition and innovation. Overall, the integration of connected devices, advanced authentication methods, and AI technology is transforming the way we interact with our homes and daily routines.

    • Working with tech giants brings unique challenges for smart lock and camera manufacturersApple's HomeKit requires local processing and simultaneous video streams, posing complex technical challenges for camera manufacturers. Supporting multiple platforms while ensuring compatibility adds to the business challenges, but having a strong relationship with tech giants can lead to fruitful collaborations.

      Working with different tech giants like Google, Amazon, and Apple comes with unique challenges when it comes to integrating their platforms with specific product categories, such as smart locks versus cameras. For instance, Apple's HomeKit, which requires local processing and simultaneous video streams, presents more complex technical challenges for camera manufacturers compared to voice assistants that rely on cloud-based infrastructure. Moreover, supporting multiple platforms, including HomeKit, while ensuring compatibility with non-Apple users, adds to the business challenges. Despite these hurdles, having a strong relationship with these tech giants, as the first smart lock provider on all three platforms, can lead to fruitful collaborations. However, the implementation of HomeKit in cameras remains a challenge due to the intensive requirements and the need to cater to both Apple and non-Apple users.

    • Impact of location on user experience of smart platform functionalityCloud-based services offer advanced features and constant updates, while on-premises solutions provide faster response times and greater control over data. Companies are addressing concerns to improve user experience.

      The location of smart platform functionality, whether it's on-premises or in the cloud, significantly impacts the user experience. While cloud-based services like Alexa and Google Assistant offer impressive speed and convenience, they can introduce latency and lag, particularly with video streaming. On the other hand, keeping functions in-house eliminates the need for cloud round-trips and results in a smoother user experience. However, there are benefits to both approaches. Cloud-based services can offer advanced features and constant updates, while on-premises solutions provide faster response times and greater control over data. Companies like Alexa are aware of these concerns and are working on strategies to improve their offerings in every way. The annual Consumer Electronics Show (CES) serves as a platform for industry professionals to meet and discuss the future of smart technology, with a shift towards convenience and collaboration between companies. Canva, a design tool, offers a quick and easy solution for creating presentations, saving time and resources for businesses.

    • August merges with Obloy for expanded capabilitiesFounders of August, a hardware startup, chose to merge with Obloy to expand capabilities and become part of a larger entity offering comprehensive solutions, while continuing to operate under their own brand.

      The decision to sell a startup to a larger company is a significant one and involves careful consideration. As an example, the founders of August, a hardware startup specializing in home access control, faced the challenge of addressing various types of locks and configurations. They ultimately chose to merge with Obloy, a Swedish company, to expand their capabilities and become part of a larger entity that could offer more comprehensive solutions. Despite becoming a separate company within Obloy, August continues to operate under its own brand and develop new products. The cultural fit between the two companies, with Obloy's egalitarian and non-confrontational approach, played a role in the successful merger.

    • August expands product line with Yale Assured Locks and considers expanding into related areasAugust, a top access control solutions provider, adds Yale Assured Locks to its product line and explores expanding into security cameras and systems, with country-specific decisions.

      August, a leading company in access control and locks, has expanded its product line to include Yale Assured Lever Locks, enabling control of various types of doors through their app. The company, which is the number one and two provider of access control solutions globally, is considering expanding further into related areas like security cameras and systems, but will make country-specific decisions based on cultural needs and market competition. August's focus on improving its cloud platform following an acquisition led to significant improvements in remote control functionality.

    • Scaling Challenges and High Capital Intensive Nature of Hardware StartupsHardware startups face significant challenges in scaling and require high capital compared to software and services. Success stories like Roku, Sono, and GoPro are rare. Hardware has limited margins and doesn't scale as quickly. Consider leveraging existing hardware or consumer trust in bigger players before building new infrastructure.

      Building a standalone hardware startup comes with significant challenges and resources required. The discussion highlighted the difficulties in scaling and the high capital intensive nature of hardware compared to software and services. The list of successful standalone hardware companies is small, with examples like Roku, Sono, and GoPro. Hardware has limited margins and doesn't scale as quickly as software. It's essential to consider whether creating a new piece of hardware is necessary or if existing hardware can be leveraged instead. Consumer trust in bigger players and the risk of cloud services shutting down are also factors to consider when building infrastructure in a home. As the number of smart devices increases, maintaining them and ensuring they continue to function becomes a challenge. It's crucial for hardware startups to carefully weigh the pros and cons before embarking on this path.

    • The future of smart home devices is cloud-independentSmart home devices are moving towards cloud-independent functionality, allowing them to continue operating without specific cloud services or apps. The appeal of one middleware solution for all devices is growing due to privacy concerns and data storage.

      The future of smart home devices lies in their ability to persist and function independently of specific cloud services or apps. Apple's HomeKit is an example of this, allowing devices to continue operating even if the company behind them disappears. However, the question remains as to how many user accounts and cloud services consumers want or need. With a growing focus on privacy and data storage, the idea of having one middleware solution that communicates with all devices is becoming increasingly appealing. Vendors must decide whether they want to maintain their own cloud services and apps or leave that to third-party providers. Ultimately, the choice will depend on the specific features and functionality each vendor offers and whether consumers are comfortable with them collecting and storing data.

    • Understanding Data Risks and Making Informed DecisionsCompanies must be transparent about their data practices and ensure consumer privacy while using data to provide personalized services.

      While the collection and use of data by companies can offer numerous conveniences and benefits, it's crucial for consumers to consider the potential risks and make informed decisions about sharing their information. AI agents, for instance, can use data to provide personalized services, such as automatically locking doors based on a user's presence. However, companies must be transparent about their data practices and ensure consumer privacy. The question of whether every company needs to be a data company depends on their core mission and goals. Traditional appliance companies, like those producing locks and toilets, might not necessarily want to be in the data business. Regarding specific product questions, August, a smart lock company, has considered offering a Wi-Fi lock but faces challenges, such as reliable and consistent power management, which are crucial for locks. The technology might not be there yet to provide a seamless Wi-Fi lock experience without frequent battery changes.

    • August focusing on Bluetooth tech improvement instead of Wi-FiAugust prioritizes enhancing Bluetooth technology over implementing Wi-Fi, ensuring high-quality performance and security.

      August, a company known for its smart locks, is focusing on improving their existing Bluetooth technology rather than rushing to implement Wi-Fi or other wireless standards. CEO Jason Johnson shared that while they've explored various wireless options, none have met their performance standards for both power and latency. He also mentioned their addition of Z-Wave to their third generation August locks due to security companies' requests. The team is continuing to work on new and exciting projects, promising some new products for both North America and internationally. Johnson emphasized their commitment to delivering high-quality products, stating they won't release a Wi-Fi lock until it performs as well as their Bluetooth locks.

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