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    Digital Swiss Army Knife with Paperform

    enAugust 08, 2022
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    About this Episode

    Welcome to this episode of Hard Mode featuring Paperform Co-Founders Diony & Dean McPherson.

    Paperform is a flexible online form builder like no others. It combines beautiful design with serious digital smarts to create endless possibilities - you’ll hear the company referred to as a digital Swiss Army knife more than once in this episode.

    Payments, bookings, onboarding - all is possible in the Paperform experience, which is used by thousands of customers all around the world.

    Diony and Dean talk to us about running the business while running a family together, why optionality is important, building a great team culture for what’s important and getting very good at arguing well. We discuss their journey as a bootstrapped company, venturing into new enterprise offerings and how they feel about the term 'lifestyle business' particularly as it relates to the balance between the company and family.

    Talking points:

    • The origins of the big vision
    • How do we feel about the perception of a lifestyle business?
    • Building a great culture with family and community first
    • To scale or not to hyper scale?
    • A customer base predominantly overseas.
    • Between optionality and end-games
    • Hard mode moments in the journey
    • Getting good at arguing well
    • Making sure that responsibility and authority are matched
    • A background in arts/culture to a career in SaaS
    • A-ha moment of where Paperform sits in the market
    • Utmost emphasis on customer success
    • Turn on the tap with enterprise product offerings

    Links:

    Online:

    https://paperform.co/

    Twitter: @PaperformCo


    www.tractorventures.com

    Follow Tractor Ventures on Twitter: @tractorventures

    This episode was hosted by Matt Allen: @mattallen

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