Disney Expectations -v- Experience

🎧 Tune in to the latest episode of The Michelle Pascoe Hospitality Podcast! 🌟

In this week’s episode, I take the guest seat to share my invaluable insights and experiences gained over three decades dedicated to the customer experience. Prepare to be inspired as I dive deep into the customers' insatiable quest for the most unforgettable moments.

Joining Michelle as the host is the remarkable Yanique Grant, founder of the highly acclaimed Navigating the Customer Experience Podcast. Together, they uncover the challenges faced by the service industry and provide invaluable global perspectives on the matter.

Discover how my own proprietary software program OARS has become a renowned "mystery shopping" program helping my clients elevate their businesses in both scale and service. Gain valuable knowledge about the significance of having dedicated employees who ensure that every customer's experience is balanced between objectivity and subjectivity.

But that's not all – buckle up as I delve into the importance of active listening, proactive engagement, and the ability to empathise with customers, especially during tense moments such as handling complaints. Remember, behind every customer interaction lies a real person with genuine emotions.

Prepare to be inspired, informed, and empowered by this episode filled with wisdom and actionable strategies. So, grab your headphones and get ready to embark on an unforgettable journey into the world of hospitality and customer experience.

Click the link below to listen and share this incredible episode of The Michelle Pascoe Hospitality Podcast. Get ready to become a master in creating unforgettable moments for your customers. Happy listening! 🎙️✨

https://yaniquegrant.com/podcasts/

In this week’s episode my guest is an extraordinary woman shaping the business landscape. We unravel the remarkable journey of Jules, founder of Handle Your Own PR, She’s The Boss Group, and Australian Women Speakers. With over a decade of teaching small business owners the art of securing free publicity, Jules initiated the She’s The Boss group during the pandemic in 2020, becoming a hub for online and offline events for female founders. Explore the She’s The Boss Chats podcast, the She’s The Boss YouTube channel featuring successful women in business globally, and a digital magazine called Maggie. Jules, a force to be reckoned with, has recently embarked on a Livestream video show in 2024.

Through the interview we chat about her course and mentoring service, "How to Become a Woman of Influence," where she imparts a comprehensive strategy encompassing LinkedIn, Networking, Podcasting, Speaking, Awards, PR, and Online Courses. In late 2023, fuelled by the realisation that only 30% of speakers are women, Jules founded the Australian Women Speakers group on LinkedIn and Facebook, with a directory launching very soon.

Jules is on a mission to make women more visible, with a particular focus on businesswomen over 45. Join us in this episode as we explore the inspiring story of Jules and her relentless efforts to showcase the incredible women changing the world through their businesses.

https://shesthebossgroup.com/

https://www.handleyourownpr.com.au/home

Podcast:  https://shesthebossgroup.com/chats/

Welcome to a heartwarming episode.  In today's edition, we delve into the incredible impact that Learning Links has on children facing learning difficulties. Don, my guest, walks us through the remarkable work done by this organisation, highlighting their mission to help thousands of children not only learn to read but also to build confidence and overcome the challenges of learning.

In the 2021-22 period alone, Learning Links touched the lives of 4,738 children, 3,477 families, 115 schools, and 3,470 professionals, offering crucial support to those with additional needs.  Don shares beautiful stories, including his own personal journey in the classroom, supporting a young boy on the path to reading success. Moreover, we hear of a volunteer who once benefited from the program as a young girl, illustrating the lasting and positive impact Learning Links has had on her life. Tune in as we explore the synergy between Learning Links and Registered Clubs in NSW, united by the common goal of helping children make measurable gains in literacy and numeracy, building confidence and meaningful engagement in the classroom. Don't miss this episode filled with heartwarming tales of transformation and the incredible power of education.

https://www.learninglinks.org.au/

In this episode I interview Michael McQueen, multi-award winning speaker, change strategist and best selling author of 10 books, sharing insights into his recent book Mindstuck - Mastering the Art of Changing Minds.

Mindstuck is a wonderful book blending straight talk and neuroscience.  Having spent the past two decades helping Fortune 500 brands and leaders embrace the changes they'd rather fight or ignore, Michael McQueen understands what it takes to change even the most stubborn minds.

Whether you are a leader trying to help your team keep pace in changing times, a businessperson who needs a potential partner to see your value proposition or a parent who wants to get your teenager away from their screen, this book will show you how to persuade even the most mindstuck people in the world.

Listen to Michael unpack Mindstuck, his must-read guide to persuading even the most stubborn and strong-willed individuals.

https://michaelmcqueen.net/store

Dive into a world of visionary leadership and sustainable innovation in this week's episode of my podcast! Meet Vanessa Cullen, a seasoned professional with two decades of management expertise as the Founder and Principal of Forward Thinking Design & FTD Circular. Vanessa, a trailblazer in the industry, guides us through her inspiring journey as a B Corporation and Certified Social Enterprise leader specialising in transforming clubs, hospitality, and charity organisations. Armed with a Bachelor of Design (Hons, UNSW) and a wealth of post-graduate qualifications, Vanessa's commitment to eliminating waste extends beyond the physical realm to wasted potential and resources.

Join me as Vanessa shares her mission to revolutionise the way we view and utilise space, drawing on her multifaceted skills in business, brand development, circular economy, and consumer advocacy. Discover how she seamlessly intertwines creativity and expertise to craft solutions that are not only locally focused and sustainable but also inclusive, profitable, and enduring. Vanessa's dedication to mentorship and innovation shines through as she empowers us all to contribute to a better world.

In this episode, Vanessa challenges businesses to rethink their spaces, emphasising the critical connection between sustainability, place, and people. Explore the transformative concepts of repurposing, reusing, and recycling, as she encourages a holistic approach to building a brighter and more responsible future.

Don't miss out on this captivating conversation with Vanessa Cullen, where every insight leaves you inspired to embrace your best self for a more sustainable and harmonious world. Tune in now and be part of the change!

https://forwardthinkingdesign.com.au/

Welcome to a special episode of "Leading the Talent Charge." Today, we're diving into the core strategies that will empower you to attract, recruit, and train top-notch talent in 2024. We're cutting through the complexities and focusing on three key pillars: Communication, Change, and Connection. Learn effective communication techniques that streamline your recruitment process, embrace change as a catalyst for growth, and foster genuine connections that make your team thrive. Whether you're a seasoned HR professional or a business leader looking to enhance your workforce, these practical strategies will equip you to navigate the evolving landscape of talent management. Get ready to lead with impact – this is "Leading the Talent Charge: Strategies for Attracting, Recruiting, and Training Staff in 2024."

Emma Duxbury, the visionary CEO of ED Media Management, stands at the forefront of revolutionising marketing and communications within the dynamic realm of the hospitality industry. As a seasoned leader, Emma has successfully steered her boutique agency to new heights, emphasising the crucial intersection of corporate communications and social media strategy. With a keen understanding of the ever-evolving digital landscape, Emma has orchestrated a remarkable online presence for her clients, leveraging the power of various social media platforms to amplify their brand stories. Her innovative approach extends beyond traditional marketing, embracing the dynamic nature of online interactions to foster meaningful connections with the audience.

With an unwavering commitment to excellence, Emma Duxbury continues to shape the narrative of her clients in the hospitality sector, proving that in the digital era, effective communication is not just a necessity but a powerful tool for sustainable success.

https://edmediamanagement.com.au/

"If we follow the fun we find our purpose" (Laurel) AI, Metaverse, vigiliance, transformation, personal experiences and human connection.  This podcast has it all.  

Laurel Papworth is a global AI consultant and workshop facilitator with a focus on generative AI (ChatGPT) through licensing her course, “AI Is My CoPilot,” at the Australian Institute of Management. Since 2008, she’s taught diverse AI subjects, including behavioural, semantic and computer vision AI. A pioneer in virtual currencies and Play-to-Earn fitness, she patented decentralised currency three years before Bitcoin. Named by Forbes as a Top 50 influencer in online communities, Laurel has consulted for the Malaysian Government, Singapore Departments, Parliament House Australia, Sony, and various banks. She has over 22,000 students and decades of teaching at various Australian universities. Laurel hosts the “Alchemy of Innovation” podcast and enjoys MMORPGs like World of Warcraft in her free time.

The use of AI and the Metaverse in your Hospitality venue, truly transformational.  

https://laurelpapworth.com/

In this episode I share with you my experience on the Disney Wonder and why the three observations I took away are key for every organisation to be successful in 2024.

In this episode, I sit down with the visionary chef and founder, Eilish Maloney. Join us as we delve into her thrilling ten-year global odyssey—from the bustling kitchens of London to the picturesque landscapes of Italy, Sweden, and South Africa. Eilish's journey comes full circle as she returns to her roots in the Southern Highlands of New South Wales, where she planted the seeds of The What If Society in 2020.

Discover the magic behind The Studio in Moss Vale, an open-plan eatery with a commitment to zero waste and a unique approach to whole butchery. Eilish shares the philosophy that drives The What If Society: "Work with nature, not against it." Learn how this culinary cooperative is reshaping the narrative around sustainable living, from its local impact to the global ripple effect.

But that's not all! Eilish takes us behind the scenes of the recent expansion with "The Exchange" in Burrawang, revealing gardens, masterclass events, and the community-driven ethos shaping the future. Stay tuned for exciting announcements, exclusive events, and a sneak peek into a new "place" on the west coast.

Are you ready to be inspired, educated, and tantalised by the world of culinary possibilities? Click now to join Eilish Maloney on this culinary journey.  Don't miss out on this feast for the senses and a glimpse into a future where sustainable living is not just a choice but a way of life. 

To learn more, sign up for the Newsletter go to https://www.thewhatifsociety.com/