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    E1140: Dishcraft Robotics CEO Linda Pouliot on scaling Robots-as-a-Service | Rising Stars of SaaS 6

    en-usNovember 19, 2020

    Podcast Summary

    • Automating Dishwashing and Societal ProgressAutomation can lead to societal progress by eliminating manual labor, creating new jobs, and allowing people to focus on more complex tasks.

      Automation and the elimination of manual labor, such as dishwashing, can lead to societal progress and the creation of new jobs. The CEO of Dishcraft Robotics, Linda, is working on automating dishwashing to make the job obsolete. While some may have concerns about job loss, Jason Calacanis argues that society has historically moved away from backbreaking labor and towards more complex and higher-level jobs. The discussion also touched upon the Rising Stars of SaaS, with ODU offering a customizable and fully integrated suite of software for businesses, and Pipe providing a way for SaaS companies to unlock recurring revenue as upfront capital.

    • Automating Dishwashing with RobotsRobots are being used to automate dishwashing tasks in restaurants to address labor shortages and high costs. The success of consumer robotic vacuum cleaners inspired entrepreneurs to create Discraft, a company that designs and manufactures dishwashing robots.

      The role of a dishwasher in the restaurant industry has become increasingly challenging due to high labor costs and difficulty in finding and retaining employees. This problem led to the creation of Discraft, a company that automates dishwashing tasks in restaurants using robots. The inspiration for this solution came from entrepreneurs with a background in robotics, who were approached by the restaurant industry to find a solution to their dishwasher shortage. The success of consumer robotic vacuum cleaners, such as Roomba and Neato, served as a precedent for the potential of robots in solving labor-intensive tasks. However, designing a robot for vertical challenges, like bathroom cleaning, is more complex due to gravity. While bathroom cleaning robots have not yet achieved mass market success, they represent a potential opportunity for automation in labor-intensive industries.

    • Simplifying complex tasks through robotics and minimizing costs with software solutionsSuccessful startups focus on automating repetitive tasks with robotics and saving costs with customizable software solutions, allowing them to allocate resources towards team building

      Successful startups focus on minimizing costs and maximizing efficiency. Robotics, while making strides, still face challenges in performing multiple functions at once. The dream is to create a consumer product that can clean an entire household, but we're not there yet. Dishcraft, for instance, is focusing on automating one repetitive task: cleaning dishes. To understand the problem, the founder worked in restaurants and broke down the process into simpler steps. Odo, a software company, offers a solution to minimize software costs and integration time for startups. By providing fully customizable and integrated software products, Odo helps startups save time and money, allowing them to focus on building their team instead. When it comes to creating a new startup, like Dishcraft, simplifying complex tasks through robotics and minimizing costs through software solutions are key strategies for success.

    • Revolutionizing Dish Handling with RobotsRobots automate dish handling and cleaning in high-volume places, ensuring higher cleanliness levels, reducing labor costs, eliminating need for maintenance, and providing a safer working environment.

      A new innovation aims to revolutionize the way dishes are handled and cleaned in high-volume places like cafeterias, offices, hospitals, and hotels. Instead of the traditional method of manually handing over dirty dishes to be washed, this system uses robots to automate the process. The dishes are placed on a conveyor belt, then transported to a central warehouse for cleaning, inspection, and sanitization. The robots ensure a higher level of cleanliness than traditional dishrooms, inspecting each dish 22 times in different angles and guaranteeing a level of cleanliness that cannot be achieved manually. This system reduces labor costs, eliminates the need for maintaining a washer and dryer, and provides a socially distanced and safer working environment. The system is currently focused on large-scale operations but plans to expand to mid-size and small restaurants in the future. Despite the challenges posed by COVID-19, the system's ability to maintain high cleanliness standards consistently makes it a promising solution for the food service industry.

    • Robot cafeterias: Consistency and efficiency through customization and collaborationRobot cafeterias streamline operations and maintain consistency by customizing plates and wares, leading to cost savings and a better dining experience. Platforms like ChartHOP help businesses focus on their people data for agile, adaptable, and inclusive teams.

      Consistency and efficiency are key factors in the success of robot-powered cafeterias. By working with manufacturers to customize plates and other wares for their system, these cafeterias can streamline operations, increase robot throughput, and maintain consistency across multiple locations. This leads to cost savings and a better dining experience for customers. Moreover, platforms like ChartHOP help businesses focus on their most valuable asset - their people - by providing a seamless way to collect, organize, and analyze people data. This allows companies to build agile, adaptable, and inclusive teams, and create compelling visualizations of key metrics, all directly in the organizational chart. Robotics, as represented by the "Robo Linda" Linda Pooleo, is a growing field in Silicon Valley, and robot-as-a-service (RaaS) is an emerging business model for cafeterias. In the first year of operation, these cafeterias focus on landing and expanding, using the SaaS and HaaS business models as inspiration.

    • Robotic dishwashing systems: Cost savings, labor solutions, and sustainabilityRobotic dishwashing systems offer cost savings, labor solutions, and sustainability benefits. While disposables have their advantages, reusable dishes are more sustainable in the long run and advancements in robotics technology could lead to even more efficient methods.

      Robotic dishwashing systems, often referred to as RAS, are gaining popularity among various industries for reasons such as cost savings, labor shortage solutions, and sustainability. Companies like the speaker's own, as well as CafeX and root AI, are utilizing RAS for coffee machines and raspberry picking, respectively. Customers are drawn to these systems for their potential to save money, ease labor challenges, and promote sustainability. However, the debate around the environmental impact of disposable versus reusable dishes continues. While some argue that disposables reduce water usage and eliminate the need for soap and energy, studies have shown that reusable dishes, such as ceramic plates, can be washed hundreds to thousands of times, making them a more sustainable long-term solution. Additionally, advancements in robotics technology could lead to more efficient and less destructive dishwashing methods. The water usage of dishwashers is an important consideration for sustainability, but the overall impact of RAS on water consumption is likely to be minimal due to the energy efficiency of modern dishwashers and the potential for recycling and reusing water.

    • Revolutionizing Dishwashing with TechnologyDishcraft uses computer vision and cold recirculated water for efficient dishwashing, learning which dishes require longer cycles, raising $45M and expanding to new markets in 2021

      Dishcraft, a company that provides automated dishwashing solutions, is revolutionizing the industry by using computer vision and cold recirculated water for more efficient water usage and power consumption. The robot's intelligence grows as it learns which dishes are easier or harder to clean, allowing for faster throughput for lighter dishes and longer cleaning cycles for tougher ones. Raising funds for such a complex business, which involves hardware, software, and logistics, required credibility, a large market, and the belief that the team could build a defensible product. Dishcraft has already raised $45 million and plans to expand to new geographies in 2021, taking advantage of the current low restaurant occupancy due to COVID-19. The company's strategy is to partner with existing distributors to expand its reach, making it a land and expand account. Despite the challenges, the future looks promising for Dishcraft as it aims to become the standard for dishwashing in the food service industry.

    • SaaS companies can grow without debt or dilution using Pipe's two-sided marketplaceInstitutional investors bid to purchase SaaS companies' recurring revenues upfront, eliminating debt, loans, and dilution. Robotics industry also benefits from affordable sensor technology, but faces challenges in grasping various textures and improving vision and programming.

      SaaS companies now have a new way to grow their business without debt or dilution through a two-sided marketplace called Pipe. This platform connects SaaS companies with institutional investors who bid to purchase their recurring revenues upfront. The technology is similar to the Nasdaq but for software contracts. A significant advantage is that it eliminates debt, loans, and dilution. Moreover, Pipe offers a year-long waiver on trading fees for new sign-ups, potentially saving tens of thousands of dollars. The robotics industry is experiencing a similar trend due to the significant decrease in the cost of sensor technology and robotic arms. While the arms have become more affordable, there are still challenges in grasping different textures, shapes, sizes, and weights, as well as improving vision and programming for the arms to solve most tasks. Overall, both Pipe and robotics represent exciting new categories with significant growth potential.

    • Barriers to widespread adoption of robotic arms in restaurantsDespite impressive dexterity, high cost and limited flexibility of robotic arms' fingers hinder their widespread adoption in restaurants. Innovations like magnet-assisted centering and centralized hubs offer potential solutions.

      While we have advanced technology for robotic arms, the cost and dexterity of the manipulator fingers are currently a barrier to widespread adoption. However, innovations like using magnets to center objects and the potential for centralized hubs for robots in high-volume locations offer promising solutions. For instance, the CafeX robot arm has shown impressive dexterity, even creating latte art, but the cost-effectiveness and efficiency vary depending on the volume of customers. Ultimately, the future of robots in restaurants lies in finding ways to make the technology more accessible and flexible for smaller locations while maximizing efficiency for larger ones.

    • EVTOLs vs Self-Driving Cars: Which Comes First?Despite progress in both self-driving cars and eVTOLs, adoption and regulatory hurdles remain major challenges. eVTOLs have an edge due to potential for less harm in accidents, but more work is needed on safety and regulation.

      The debate on which technology, self-driving cars or electric vertical takeoff and landing (eVTOL) vehicles, will come first for commercial use in heavily populated areas remains open-ended. The speaker, who is an advisor to an eVTOL company, believes that eVTOLs have an edge due to the potential for less harm in the event of an accident, especially since they will fly over water. However, the speaker acknowledges that more work has been done on self-driving cars and that regulation and safety concerns are significant hurdles for both technologies. The speaker also shares anecdotes about the challenges of autonomous technology, such as dealing with unexpected objects like birds or paper, and the impact of past accidents on public perception and adoption. Ultimately, the speaker suggests that while the technology for self-driving cars and eVTOLs may be close to being solved, the real challenge lies in getting people to adopt these technologies and navigating regulatory hurdles.

    • Disposable dishware for food industry with branding opportunitiesDishcraft's model offers standardization, branding, and collaboration for food industry, with potential for marketing strategies inspired by films and themed dishware. Hiring for key positions, and need for US food delivery packaging standardization.

      Dishcraft's disposable dishware business model caters best to the consistent and simple food service industry, while offering opportunities for unique branding and customization. The potential for standardization and collaboration with restaurants opens up possibilities for logos, colors, and even themed dishware. The conversation touched upon the potential for marketing strategies inspired by films like "The Lunchbox" and the Indian Tiffin system, which could revolutionize food delivery during the COVID-19 pandemic. The company is currently hiring for key positions, including software engineer, AI engineer, and head of marketing, and is open to creative branding ideas. The conversation also highlighted the need for standardization in food delivery packaging in the US, as seen in countries like Korea. The discussion concluded with an invitation for listeners to consider applying to Dishcraft if they want to make a difference by eliminating bad jobs and reducing environmental impact.

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    (9:44) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (25:50) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (39:41 ) Mercury - Join 200K startups who use Mercury to operate at their best at http://www.mercury.com

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 17, 2024

    Lessons in Unreasonable Hospitality with Will Guidara | E1966

    Lessons in Unreasonable Hospitality with Will Guidara | E1966

    This Week in Startups is brought to you by…

    Oracle - Oracle Cloud Infrastructure, or OCI, is a single platform for your infrastructure, database, application development, and AI needs. Take a free test drive of OCI at https://www.oracle.com/twist.

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    *

    Todays show:

    Will Guidara joins Jason to discuss the book Unreasonable Hospitality and how it relates to all businesses including startups (3:44), Will’s annual “The Welcome Conference” in NY (14:32), how the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - which then led to his involvement with future seasons (36:19), and more!

    *

    Timestamps:

    (0:00) Will Guidara of Unreasonable Hospitality joins Jason.

    (3:44) Important premises from the book Unreasonable Hospitality and how it relates to all businesses including startups.

    (6:26) Will explains how it felt to see parts from his book appear on the hit show The Bear.

    (8:13) Iconic examples of hospitality and how it can turn customers into advocates for your brand.

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (11:08) Powerful examples of going above and beyond for your customer.

    (14:32) Will’s annual “The Welcome Conference” in NY.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (22:13) Jason shares an anecdote of how he helps others.

    (24:17) Will and Jason riff on interesting examples of unreasonable hospitality, including one that should exist for airplane passengers.

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (32:12) A perspective shift that changes the value of call centers.

    (36:03) How the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - leading to his involvement for future seasons.

    (40:21) Will feels that The Bear was able to craft and articulate his message spot on in one of their best episodes.

    (42:22) How to gain from the addictive personality traits in the restaurant business.

    (51:15) The “Chicken for Two” at the NoMad hotel.

    (53:31) Breaking down the state of tipping culture and how its removal from Eleven Madison Park was highly successful.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Unreasonable Hospitality: https://www.unreasonablehospitality.com/

    Sign up for Will’s newsletter: https://www.unreasonablehospitality.com/newsletter

    Check out “The Welcome Conference”: https://www.thewelcomeconference.com/

    Check out Will’s hospitality agency “Thank You”: https://www.thankyou.nyc/

    *

    Follow Will:

    X: https://x.com/wguidara

    LinkedIn: https://www.linkedin.com/in/willguidara/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

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    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 14, 2024

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    This Week in Startups is brought to you by…

    Eight Sleep. Good sleep is the ultimate game changer. The newest generation of the pod, the Pod 4 ultra has arrived. Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    Zendesk. The best customer experiences are built with Zendesk. Qualifying startups can join their Startup program and get Zendesk products free, for six months! Visit http://www.zendesk.com/twist today to get started.

    CLA. Innovation takes balance. CLA's CPAs, consultants, and wealth advisors can help you get from startup to where you want to end up. Get started now at ⁠https://www.claconnect.com/tech

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss Waymo crash implications (3:53), Apple's AI announcements post-WWDC (17:17), inflation cooldown (27:21), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (3:53) How Waymo handled a crash and self-driving car standards

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (10:04) Car safety technology

    (17:17) Apple's AI announcements and stock impact

    (25:41) Zendesk - Get six months free at

    http://www.zendesk.com/twist

    (27:21) Inflation update: Recent CPI data and its implications

    (33:34) High interest rate environment and venture capital

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    (42:12) 10 companies most likely to IPO

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.reddit.com/r/SelfDrivingCars/comments/1cxo27o/waymo_car_crashes_into_pole/

    https://www.theverge.com/2024/6/12/24175489/waymo-recall-telephone-poll-crash-phoenix-software-map

    https://techcrunch.com/2024/02/13/waymo-recall-crash-software-self-driving-cars/

    https://techcrunch.com/2024/06/12/waymo-second-robotaxi-recall-autonomous-vehicle/

    https://www.cnbc.com/quotes/AAPL?qsearchterm=aapl

    https://www.bls.gov/news.release/cpi.nr0.htm

    https://x.com/ashugarg/status/1800658425040253309

    https://www.cnbc.com/quotes/US2Y

    https://www.wsj.com/livecoverage/fed-meeting-fomc-interest-rate-decision-cpi-inflation-june-2024/card/traders-firmly-expect-a-rate-cut-in-september-q8qGgjh8jorUx56RBpK8

    https://kalshi.com/markets/ratecutcount/number-of-rate-cuts#ratecutcount-24dec31

    https://www.cnbc.com/2024/06/12/fed-meeting-today-on-interest-rate.html

    https://www.crunchbase.com/organization/databricks

    https://www.crunchbase.com/organization/gusto

    https://archive.is/fGJav#selection-2217.0-2226.0

    https://www.crunchbase.com/organization/shein-b79e

    https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001514587&owner=exclude&count=40&hidefilings=0

    https://www.crunchbase.com/organization/turo

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (25:41) Zendesk - Get six months free at http://www.zendesk.com/twist

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 12, 2024

    Apple’s WWDC 2024: Reactions, Highlights & Breakdowns with Jason and Alex | E1964

    Apple’s WWDC 2024: Reactions, Highlights & Breakdowns with Jason and Alex | E1964

    This Week in Startups is brought to you by…

    Squarespace. Turn your idea into a new website! Go to http://www.Squarespace.com/TWIST for a free trial. When you’re ready to launch, use offer code TWIST to save 10% off your first purchase of a website or domain.

    LinkedIn Jobs. A business is only as strong as its people, and every hire matters. Go to https://www.linkedin.com/twist to post your first job for free. Terms and conditions apply.

    The Equinix Startup program offers a hybrid infrastructure solution for startups, including up to $100K in credits and personalized consultations and guidance from the Equinix team. Go to https://www.equinixstartups.com to apply today.

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (1:50) Jumping into the keynote from Apple and whether or not it impressed.

    (5:24) “Apple Intelligence” has landed!

    (8:32) Reactions to the new Siri.

    (10:00) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (12:42) The importance of Apple’s addition of “on-screen awareness”.

    (16:30) Breakdown of Apple’s use of data with their AI.

    (19:48) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist

    (23:53) ChatGPT’s integration with Siri.

    (26:32) Unpacking the “free” use of ChatGPT with Apple products.

    (30:01) Equinix - Join the Equinix Startup Program for up to $100K in credits and much more at https://deploy.equinix.com/startups

    (31:07) Discussing the relationships between OpenAI and Microsoft and now Apple.

    (34:44) More “ooohs” and “ahhhs” from Apple’s new Image Playground.

    (40:25) Jason breaks down other key announcements from WWDC 2024 including a password manager and Apple TV’s new “Insights”.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Links:

    Watch Apple’s WWDC 2024 Keynote: https://developer.apple.com/videos/play/wwdc2024/101/

    Article on Fearless Fund: https://www.bloomberg.com/opinion/articles/2024-06-06/the-fearless-fund-should-keep-fighting-racism-in-venture-capital

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:00) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (19:48) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist

    (30:01) Equinix - Join the Equinix Startup Program for up to $100K in credits and much more at https://deploy.equinix.com/startups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 11, 2024

    The state of seed, the first TWIST500 startups, and the impact of anonymous apps on society | E1963

    The state of seed, the first TWIST500 startups, and the impact of anonymous apps on society | E1963

    This Week in Startups is brought to you by…

    Attio. A radically new CRM for the next era of companies. Head to https://attio.com/twist to get 15% off for your first year.

    OpenPhone. Create business phone numbers for you and your team that work through an app on your smartphone or desktop. TWiST listeners can get an extra 20% off any plan for your first 6 months at https://www.openphone.com/twist⁠

    .Tech Domains - Don’t miss our “Jam with JCal” contest! To apply and get more details go to https://www.jamwithjcal.tech brought to you by .tech domains.

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss concerns about the app "Fizz" (12:24), the state of seed (31:35), the first TWIST500 startups (58:58), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (11:15) Attio - Head to https://attio.com/twist⁠ to get 15% off for your first year.

    (12:24) Concerns about the app "Fizz" and the use of anonymity in social media apps

    (19:14) The impact of anonymous apps on society, parenting concerns, and the responsibility of investors in harmful tech startups

    (23:16) The case for banning smartphones in schools

    (30:19) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist⁠

    (31:35) The state of seed

    (35:33) Impact of AI on startup efficiency

    (38:17) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

    (39:45) The variety of seed deals

    (45:13) How to leave and join a rival company legally

    (58:58) The first TWIST500 startups

    (1:05:48) Impact of AI on journalism and media companies

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.wsj.com/tech/personal-tech/fizz-is-the-latest-campus-gossip-app-it-took-two-days-to-shake-up-one-high-school-1d59ffd4

    https://www.businessinsider.com/gen-z-fizz-app-anonymous-messaging-cyber-bullying-vermont-2024-6

    https://techcrunch.com/2023/08/10/insiders-bet-more-on-fizz-a-social-network-that-has-now-bubbled-up-at-80-college-campuses/

    https://x.com/JonHaidt/status/1799525595509850522

    https://techcrunch.com/2017/04/28/yik-yak-shuts-down-after-square-paid-1-million-for-its-engineers/

    https://x.com/Jason/status/1799868195899376014/photo/1

    https://techcrunch.com/2024/06/07/y-combinator-yc-startups-tiny-seed-rounds-vc-investors-not-interested/

    https://x.com/dhh/status/1799427898652389827

    https://ticker.thisweekinstartups.com/

    https://www.forbes.com/sites/sarahemerson/2024/06/07/buzzy-ai-search-engine-perplexity-is-directly-ripping-off-content-from-news-outlets/

    https://techcrunch.com/2022/06/24/zendesk-drama-concludes-with-10-2-billion-private-equity-acquisition

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (11:15) Attio - Head to https://attio.com/twist⁠ to get 15% off for your first year.

    (30:19) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist

    (38:17) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 11, 2024

    Great Builders & Success First with Intercom’s Eoghan McCabe | E1962

    Great Builders & Success First with Intercom’s Eoghan McCabe | E1962

    This Week in Startups is brought to you by…

    LinkedIn Ads - To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups

    .Tech Domains - Don’t miss our “Jam with JCal” contest! To apply and get more details go to https://www.jamwithjcal.tech brought to you by .tech domains.

    Northwest Registered Agent - Northwest Registered Agent will form your business quickly and easily. In just 10 clicks and 10 minutes, set up your entire business identity—name, address, mail service, phone, email, website, and domain. For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.

    *

    Todays show:

    Intercom’s Eoghan McCabe joins Jason to discuss: the state of the business at Intercom and his return as CEO (8:33), the future of customer service with AI (24:28), what makes a great manager (59:36), and more!

    *

    Timestamps:

    (0:00) Intercom’s Eoghan McCabe joins Jason. (1:50) Family history of the two McCabe’s: Jason and Eoghan. (5:49) The kindness and dedication of Intercom’s co-founder Des Traynor. (8:33) What Intercom is, the state of the business and Eoghan’s return as CEO. (10:41) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups (12:37) Looking at overlap and adjacencies when you are building SaaS products. (16:36) The brilliance of the pre-seed pricing model, and is it broken? (19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech (22:16) What is next for companies with. SaaS-based pricing. (24:28) The future of customer service and AI. (30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today. (36:09) Expectations from AI one year from now. (45:23) Breaking down the negative press and social reaction to the Humane Pin. (52:34) What the world will look like as conversational AI develops. (59:36) What makes a great manager and the “return of the king” at Intercom.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Intercom: https://www.intercom.com/

    *

    Follow Eoghan:

    X: https://x.com/eoghan

    LinkedIn: https://www.linkedin.com/in/eoghanmccabe/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:41) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

    (30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 08, 2024

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    LtM ep5 - Seth Bannon, Founding Partner at Fifty Years on How Science Startups Build the Future

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    Leveraging Thought Leadership | Jen Cohen | 283

    Leveraging Thought Leadership | Jen Cohen | 283

    Today’s guest is Jen Cohen the Vice President of Engineering at the Toyota Research Institute (TRI).  Jen has over twenty years of technology and operations leadership experience that she uses to make technology work for business.

    Jen shares how her work at TRI is helping to strengthen the research structure that is developing technology that amplifies humans, allowing them to age in place and continue to enjoy their lives with the aid of AI and robotics without replacing the human aspect.

    Jen discusses the ever-important need to create processes in the development stage that will guide a project to completion.  With 50% of IT projects failing, she understands the need to have effective change agents in place and to never take shortcuts in development.

    During our discussion of what successful thought leadership means to Jen, she shares the concept of Ikigai, a Japanese concept meaning “A reason for being.”  We chat about how our lives feel most fulfilled when we incorporate work that we love and how TRI is helping people to achieve their Ikigai.

    Three Key Takeaways:

    ·         Thought Leaders can include various forms of automation in their work, the key is to ensure it enhances the human experience and does not replace the human.

    ·         When developing processes for anything thought leadership should look at the end goal and ensure the steps to get there are developed early and nothing is skipped.

    ·         Ikigai is a great concept for thought leaders.  Finding ways to help others live their best life by doing work they love will increase the productivity and satisfaction of clients.