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    Emotional Intelligence Always Wins In The End

    enDecember 24, 2019

    Podcast Summary

    • Gary Vee's #GaryVeeChallenge: Create Content at ScaleGary Vee's challenge encourages individuals to produce content on various social media platforms, with winners to be selected in January. It aims to motivate people to create and share content, while also emphasizing the importance of emotional intelligence in building a successful business.

      Learning from Gary Vee's podcast is his challenge to create content at scale using the hashtag #GaryVeeChallenge. He's encouraging his audience to produce content on various social media platforms, and he plans to select winners in January. Gary believes that people love consuming information but dislike taking action on it. This challenge is a way to motivate individuals to create and share content, and Gary is excited to see the results. During his LinkedIn Talent Connect keynote, Gary emphasized the importance of emotional intelligence in building a successful business. Despite growing up in the Soviet Union and experiencing hardships, Gary's father imparted valuable business advice to him. He told Gary that the employees were their enemies and that his primary responsibility was to watch them to prevent theft. However, Gary has taken a different approach to business, emphasizing kindness, empathy, and other emotional intelligence skills as the foundation for financial success.

    • The Importance of Empathy and Kindness in LeadershipEmpathy and kindness in leadership can lead to greater financial success. Understanding context and prioritizing people with good communication skills and likability can create a more successful business.

      Kindness and compassion in leadership can lead to greater financial success. The speaker, who grew up in a communist society where stealing was common, initially judged his father for participating in the black market. However, he now believes that empathy and understanding the context of one's upbringing are crucial. He also acknowledges his own shortcomings as a CEO, where his focus on optimism and EQ led to creating an entitled culture instead of radical candor. He believes that in the future, decisions will be made more based on people with humility and kindness, as technology advances. The speaker also criticizes the prevalence of CFOs in corporate land, who prioritize hitting numbers over people, and calls for a shift towards prioritizing people with good communication skills and likability. Ultimately, he argues that this approach will lead to better financial results.

    • Balance between CFO and CHO for employee retention and happinessPrioritize employee retention and happiness over short-term gains for long-term success. People are the driving force behind businesses, and letting go of valuable employees can harm the organization. Focus on hitting costs effectively and maintaining a strong, engaged workforce.

      Businesses can benefit greatly from a healthy tension between the CFO and the "chief heart officer" (CHO) in the HR department. Gary Vaynerchuk, the CEO of VaynerMedia, shares his personal evolution in understanding this balance and the importance of prioritizing employee retention and happiness over short-term gains. He emphasizes that common sense, often overlooked in corporate America, is crucial for long-term success. People are the driving force behind businesses, and letting go of valuable employees to meet numbers can harm the organization as a whole. Instead, these individuals should be rewarded financially and recognized for their contributions. Vaynerchuk encourages businesses to focus on hitting costs effectively and maintaining a strong, engaged workforce. Ultimately, his goal is to build a successful, people-centric organization, reminding us that, despite advancements in technology, people will always be at the core of business success.

    • Balancing Financials and Human RelationshipsEffective leaders prioritize empathy and long-term employee retention while meeting financial targets.

      Organizations, especially those with a public image to uphold, often prioritize financial performance over people and empathy. However, those who can effectively balance both, focusing on long-term employee retention and eliminating fear, will reap the benefits. The speaker, who came from a background where people skills were valued, emphasized the importance of empathy and compassion in leadership. They acknowledged the pressure of meeting financial targets but warned against neglecting the human element in business. If you're dedicated to a people-centric approach, the speaker suggested considering alternative paths, such as starting a small business or becoming a consultant, where you have more control over the balance between financials and human relationships. Ultimately, the speaker argued that the current trend of prioritizing numbers over people has gone too far and that a return to the nuanced approach of small businesses is necessary for long-term success.

    • Balancing Office Politics and ProductivityPrioritize intent over box-ticking for diversity, hire compassionately, and foster open conversations to create a productive work environment.

      Unproductive office politics can hinder progress if employees focus too much on competing against each other. Instead, we should aim to create a balanced work environment and prioritize intent over box-ticking for diversity and hiring. Compassionate hiring practices and looking beyond data points are essential. With the college hiring system coming to an end, it's crucial to be more thoughtful and considerate in our hiring and firing processes. Additionally, improvisation, like in life, has its strengths and weaknesses, and we must strive for open, thoughtful conversations to move forward.

    • Leveraging LinkedIn for Organic ReachProduce value-added content on LinkedIn to build reputation and potentially gain advantages in business growth and personal projects, regardless of format.

      LinkedIn currently offers a unique opportunity for businesses and individuals to reach a large audience organically with their content. The speaker emphasizes that this moment may not last long as platforms experience changes in algorithm and supply and demand of attention. He encourages producing value-added content, regardless of format, to build reputation and potentially gain advantages in various areas, including business growth and personal projects. The speaker's perspective is that content consumption preferences are subjective, and he encourages embracing various formats and methods to reach a wider audience on LinkedIn.

    • The power of self-awareness and radical candorEffective communication, self-awareness, and radical candor are crucial in the workplace. Anonymous reviews on business websites are less valuable than real, constructive feedback, and HR should use them to eliminate emotionally unintelligent candidates. Authenticity and emotional intelligence are key to building strong professional relationships.

      The importance of self-awareness and radical candor in the workplace cannot be overstated. The speaker shared a personal story about a former employee he had to let go, which was a difficult decision due to the employee's personal circumstances and the speaker's own shortcomings in communication. However, the speaker was able to support the employee during this time and help him develop self-awareness. The speaker also criticized the use of anonymous reviews on business websites, which can be manipulated and are generally less valuable than real, constructive feedback. Instead, the speaker recommended that HR feed these sites with negative reviews to eliminate candidates who lack emotional intelligence. The speaker also touched on the business models of these review sites and their potential for manipulation. Overall, the speaker emphasized the importance of authenticity, self-awareness, and effective communication in the workplace.

    • Shifting focus from tactics to human experienceEmphasize emotions and motivations, build businesses for long term, prioritize companies with focus on perpetuity, and consider negative consequences of reviews and hierarchies.

      The current focus on tactics and financial performance in organizations is limiting our ability to prioritize the human experience. The speaker emphasizes the importance of understanding the emotions and motivations of individuals in the hiring and review process, and the need to shift our paradigm towards building businesses for the long term. They criticize the current system, where companies are pressured to constantly raise capital and go public, and argue that we need to prioritize companies with a focus on perpetuity and thoughtful decision-making. The speaker also highlights the potential negative consequences of relying on reviews and hierarchies, and the importance of being thoughtful and considerate in our interactions with employees. Ultimately, the speaker calls for a more nuanced and human-centered approach to business, where we prioritize the well-being and growth of individuals and the organization as a whole.

    • Bringing value through authentic conversationsEmphasizes the importance of having genuine and meaningful conversations in business to address real issues and challenges, rather than settling for easy discussions. Encourages listeners to share the podcast and subscribe to engage in authentic conversations that can lead to positive change.

      In order to bring value to businesses, we need to have genuine and meaningful conversations instead of sticking to surface-level discussions. The speaker emphasizes the importance of addressing the real issues and challenges, rather than settling for easy conversations. He encourages listeners to share the podcast and subscribe, and emphasizes the significance of engaging in authentic conversations that can lead to positive change. By having the courage to tackle the difficult conversations, we can make a real difference in the business world. So, let's strive for deeper conversations and work towards creating meaningful solutions.

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    Visit https://www.4xi360.com/truenorth to invest in your sales team.

     

    - Employee experience begins with the hiring process, orientation, and onboarding.
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    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

     

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