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    Employee Protection with Dan Hanlon of Noble Six, Inc.

    enFebruary 23, 2023
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    About this Episode

    Remember when you did fire drills in elementary school… if you were like me, you enjoyed the 10 minutes away from class. Still, children do not understand there is a sound methodology behind that regular training… methods used by almost every high-level military, intelligence, law enforcement, and high-performance team in the world. Hold onto that thought…. we will come back to it shortly.

    Each workplace is unique, and it is imperative that an organizational culture of safety and security is emphasized by the leaders and managers at your business. I contacted Dan Hanlon with The Noble Group to seek some guidance. Dan shared with me some fascinating background information as well as some specific actions you can take to improve your workplace safety.

    Dan noted it is essential to conduct a comprehensive review of policy, protocol, and training for all employees. The level of violence in our society is at unprecedented levels and this is evident in the level of violence in our workplaces as well. According to www.gunviolencearchive.org, a website that tracks mass shootings where four or more are injured or killed, there were 693 mass shootings in the United States in 2021. The number of mass shootings has more than doubled since 2018 to 336 mass shootings. Statistics vary, but what is known is well over half of the mass shooting incidents are occurring at businesses.

    Addressing sixty-three active shooting incidents in the US between 2000 and 2013 to identify who may be on a pathway to deadly violence, an FBI study1 noted nearly two-thirds of active shooters (62%) had a history of acting in an “abusive, harassing and oppressive way” including incidents of “excessive bullying and workplace harassment.” Where an active shooter’s primary grievance could be identified, the most common grievances were related to an adverse interpersonal or employment action against the shooter.

    Workplace safety and security must be a daily priority to be effective at a level that mitigates the risk of harm. This includes understanding what has, and has not, worked in keeping employees safe in past incidents of workplace violence. While every critical incident is chaotic with often tragic results, there are tangible steps based on best practices in creating a safer workplace environment. An overview of the person you hire, the knowledge that employees are not impaired at work, and threat assessments are all effective tools in creating and maintaining a culture of safety and security. Mr. Hanlon emphasized that you cannot predict or control how “Active Assailant” incidents unfold, however, you can prepare mentally and train through stress-inducing scenarios to develop a conditioned response under stress.

    Commercial airlines condition your safety response to critical incidents on every single flight. Response protocol through conditioning a safety response under stress creates an understanding of how you will react, defend yourself, and survive based on best practices. Every employee knowing and periodically training proper response protocol is critical to their overall safety. The fire drills in elementary school conditioned you through training to respond to the “worst case scenario.” With the unprecedented, increasing, and unyielding number of violent workplace incidents, crisis response protocol provides this same training opportunity to help you survive today’s “worst-case scenario” in your workplace.

    We appreciate Dan briefing us on this vital topic and invite you to contact him if you would like further guidance. Dan’s Noble Group provides the tools to mitigate risk through four connected business units – Noble Medical (drug testing products), Noble Diagnostics (DOT and non-DOT drug testing management), Noble Backgrounds, and Noble Six (Situational Awareness and Critical Incident Training, Security Assessments, Emergency Response Protocol). You can reach Dan via Email at dhanlon@noblemedical.com or by phone at 414-207-0441

    Providing a safe and secure workplace has never been more important! I hope I have alleviated your concerns with the knowledge that there are steps you can take to mitigate risk and create a safer workplace for your employees!

    Judy

    Note 1 “A Study of the Pre-Attack Behaviors of Active Shooters in the United States between 2000 and 2013.”

    Recent Episodes from Just Ask Judy

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    Dear Diana,

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    Dear Just Ask Judy-

    As a recruiter I need to communicate with applicants and clients on a regular basis. Is texting still an efficient tool to accomplish this?

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    Dear Just Ask Judy,

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    Dear Interested in Iowa,

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    The Significance of Unique Value Proposition in Marketing with Steve Isenberg of ASJ Partners

    The Significance of Unique Value Proposition in Marketing with Steve Isenberg of ASJ Partners

    Dear Just Ask Judy, 


    Why is the unique value proposition in marketing important as a recruiter, and how can it help staffing firms attract new candidates and clients?

    Regards,

    Hannah

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    I hope you are doing well. Thank you for your insightful question regarding the significance of a unique value proposition in marketing for staffing firms. To give us a deeper insight regarding your question, I have spoken with Steve Eisenberg, President and CEO of ASJ Partners, a marketing agency for the staffing industry. 


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    If you would like to know more about the importance of a unique value proposition in marketing, you can reach out to Steve at steve.eisenberg@asjpartners.com, or they can reach out via phone at 610-348-5805. 


    I hope you are enlightened, Hannah!


    Regards, 


    Judy

    Taking Your Business To the Next Level with Bruce Putman of A-1 Staffing

    Taking Your Business To the Next Level with Bruce Putman of A-1 Staffing

    Dear Just Ask Judy:

    “I have been in business for a while now, but I need some ideas on how to take my business to the next level. How do I go about it?” … Inquiring in Indiana

     

    Dear Inquiring in Indiana:

    Your concern about taking your business to the next level is a common theme for recruiters. Running a business can be challenging, and it's understandable to feel frustrated when trying to expand your business by a significant margin. To identify strategies you can use, I contacted Bruce Putman, a search and staffing industry consultant, who can give us insight into how to take your business to the next step. Bruce served in leadership roles in both NAPS (National Association of Personnel Services) and MKSSA (Missouri Kansas Search and Staffing Association). He has successfully opened multiple locations and worked in different verticals such as healthcare, LI, and professional/clerical.

    Bruce commented that expanding vertical markets for growth is a key strategy in the staffing industry. Taking the opportunity to diversify and expand in this manner can enable you to broaden your business's scope and capture new opportunities. To do this a rational analysis of market trends is crucial to identify the right vertical markets for expansion. Information on demographics, hiring trends, and current industry events is necessary to build a picture of potential opportunities in a specific vertical or location.

    It is important to look for cross-selling opportunities where you can utilize your existing database and expertise to move into a new vertical. While rational analysis is important, he also emphasizes the importance of gut feeling and knowing which markets have growth potential. You can develop this gut feeling by talking and listening to your peers, applicants, and clients. This combination of intuition and rational analysis can guide business owners in making strategic decisions about expanding into new markets.

    Putman highlights the value of relationships and learning from others in the industry and recommends joining search and staffing associations. These associations can provide opportunities for networking, training, and mentorship, allowing staffing firm owners to connect with peers and learn from each other's experiences. These network connections can help you identify a market niche which needs to be better served, leading to growth opportunities for your firm. Bruce also acknowledges the challenges that small business owners face in the staffing industry and cites the importance of having trusted peers with whom you can share experiences and ideas.

    We appreciate Bruce’s willingness to share his insights and experiences in expanding vertical markets for growth. His expertise provides valuable guidance for business owners like yourself looking to take their business to the next level. He encourages owners to contact him with any questions or concerns, offering his contact information and willingness to mentor and help in any way he can. Bruce can be reached at bjputman@aol.com or at 816-392-2730.

     

    I hope I have answered your concern!

    The importance of Data Management and compliance for Recruiters with Karen Connor

    The importance of Data Management and compliance for Recruiters with Karen Connor

    Dear Just Ask Judy:

    “As a business owner, compliance with laws and regulations is paramount. The thing is, keeping up with the changes can take a lot of work. Is there an easy way to do so?” … Chris from Ohio

     

    Dear Chris from Ohio:

    Thank you for reaching out with your concern about staying compliant with laws and regulations as a business owner. I completely understand how challenging it can be to keep up with the ever-changing landscape of compliance requirements.

    To help us navigate your problem, I have invited Karen Connor, the vice president of business development at COATS Staffing Software.

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    The software starts by assisting recruiters in managing the pre-employment application process. COATS follows the Barriers to Hire rule, which means that certain information, such as date of birth, social security number, and criminal history, cannot be asked during the initial application. Coates' online application form ensures recruiters adhere to these rules and collect only the necessary information.

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    If you have more questions, you can reach out to me or Karen at 800-888-5894 or through her email, kconnor@coatssql.com. You can also visit their website at https://www.coatssql.com/.

     

    Thanks a lot!

    Data Management with Ramsey Sweis of Aqaba

    Data Management with Ramsey Sweis of Aqaba

    Dear Just Ask Judy,

    My staffing firm collects a large amount of data relating to job seekers and client companies. How can I best manage this information?

    Rachelle

    Dear Rachelle,

    Your question points out a problem that all search and staffing firm owners face: How to manage and make sense of the flood of data needed to have a successful search. I reached out to Ramsey Sweis, President of Aqaba Technologies for some guidelines.

    Ramsey explains that data management involves measuring various metrics related to a business's online presence, such as geographic data, demographic data, and website attribution. These metrics provide valuable insights into user behavior and help businesses optimize their websites. By understanding where users come from, how they navigate through a website, and what actions they take, businesses can tailor their strategies to attract and retain applicants and client companies.

    Ramsey also mentions that a staffing firm owner needs executive summaries of data to ensure they stay updated with the latest information. These reports serve as a basis for discussion during client meetings, where the data is explained and used as a management tool, helping to drive business growth.

    Mr. Sweis cited a key benefit of data management: Improvement of budget planning. Businesses can track the effectiveness of their marketing efforts by analyzing the cost per acquisition, cost per visit, and cost per conversion. By understanding these metrics, businesses can make informed decisions about their budget allocations.

    He notes that data management allows businesses to track user actions on their websites. By monitoring actions such as downloads, ebook requests, consultations, and appointment bookings, businesses can measure the effectiveness of their website in converting visitors into potential clients. This data can be quantified in dollars and cents, enabling businesses to calculate their cost per conversion and overall cost per acquisition. These insights give businesses the necessary information to make strategic decisions and allocate resources effectively.

    I appreciate Ramsey taking the time to discuss these issues with me. If you would like more information, you may contact Ramsey at ramsey@aqabatech.com or visit his website at www.aqabatech.com

    I hope this helped answer your question.

     

    Judy

    The Use of Linkedin with Mary Markowitz of MAM & Associates

    The Use of Linkedin with Mary Markowitz of MAM & Associates

    “How has the use of LinkedIn changed in the last few years for executive recruiters?

    … Inquiring in Dallas

    Dear Inquiring in Dallas:

    Your question is of great interest to recruiters since LinkedIn has traditionally been the favored medium for professionals to interact with each other. To delve a little deeper into how the use of the platform has changed, I spoke to Mary Ann Markowitz of Mary Ann Markowitz & Associates, a top-ranked recruiter in the accounting and finance sector.

    Mary Ann explained that the game of finding a job via Linkedin had changed drastically in the last two years. Compared to two years ago, executive recruiters have emphasized the value of LinkedIn relationships and interactions with potential candidates.

    She noted that executive recruiters constantly strive to find the best talent for their clients. Finding the best candidates requires an understanding of the current trends and practices of using LinkedIn and ensuring that the recruiter takes full advantage of the platform.

    No longer is it enough to post a job and wait for candidates to apply? Instead, successful recruiters must take the initiative and add value to their network beyond a job post. This could include responding to comments, and even creating polls to get feedback from the community.

    By using these techniques, you help create more meaningful conversations with potential candidates and you get to know the candidate beyond a resume. 

    LinkedIn claims recruiters get a 300% higher response rate with InMail versus regular emails. Mary Ann commented, however, that potential applicants sit on these emails and respond long after a search is complete. You still pay for the option, but it is questionable whether someone just starting should invest in this service.

    Summing up, Mary Ann emphasized that recruiters must proactively follow up with potential candidates. Only some people will respond to the job post, so recruiters must take the initiative to reach out to potential candidates and continue to nurture the relationship.

    This could involve following up with the candidate after an initial conversation or simply sending a message letting them know you are still looking for them and are interested in their candidacy.

    MAM can help you navigate LinkedIn and coach you on using the platform more efficiently. If you would like to gain further insights, please contact Mary Ann at maryann@mamrecruiting.com or visit her website at mamrecruiting.com.

     

    I hope this helps you!

     

    Judy

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