ENC284 – SAP Learning Hub and SAP Product Training Updates and News with Jan Meyer

Our guest Karen Detken is a User Experience Designer at the SAP Apphaus, a customer innovation team at SAP. Together we explore the Human-Centered Approach to Innovation and how the SAP Apphaus supports this with methods from Design Thinking and Enterprise Architecture, as well as practical tools for fostering a culture of innovation. Karen describes the open and free-to-use toolkit including popular tools like Scenes and Spektrum, as well as different methods and templates to help improve business collaboration and co-innovation. To foster AI adoption, the SAP AppHaus team developed a workshop format to explore Generative AI use cases. In this episode, Karen describes this workshop with its steps, challenges, examples and gives an outlook of an upcoming workshop format on Generative AI. Check out the links to the tools below in the show notes and try them out. Please don’t forget to share, rate, and discuss this episode with friends and colleagues.

In this episode we have Jan Meyer, Senior Vice President and Global Head of Learning Systems at SAP. Jan shares the evolution of SAP product learning over the years, highlighting the needs for change and simplification. We delve into the new offerings and innovations of SAP Learning Hub in 2024. Jan shares changes in Learning Content, Assessments & Certification, Live-Sessions, Social Learning, Hands-on learning, Learning Management and more. Next to the improved learning experience he also shares the new commercial approach, where we see an improved pricepoint with just two subscriptions in the future, making the access much simpler. The podcast takes an exciting turn as we explore the future trends in SAP product learning, including the impact of AI. Tune in to the EducationNewscast podcast to stay updated with the latest trends in SAP Learning Hub.

In this episode of our podcast, we are joined by Frank Wrubel, who works in research and development for the SAP Learning Systems team and is an experienced expert in learning technology. Our conversation revolves around the different areas and use cases of AI in SAP product learning. Frank differentiates between services for authors, including the generation of text and quizzes embedded in the workflow, and services for learners, such as knowledge discovery and learning advisory. He shares valuable lessons learned from leveraging AI for search, including strategies to achieve confidence scores as high as 92% by leveraging structured data and grounding techniques. He also provides recommendations for companies interested in leveraging AI for product learning. As the AI field progressively develops, we look into the future with topics like Auto Gen Studio (multi-agent frameworks) and applied prompt engineering. Finally, we get a glimpse into Frank's personal learning journey. This episode is a must-listen for anyone interested in AI and its application in learning.

In this episode of the Education Newscast, we're joined by Luis Suarez, Co-Founder of asynco, a well-seasoned community builder and a Social / Open Business strategist with over 27 years' working experience in the fields of Knowledge Management, Collaboration, Learning, Online Communities of Practice, Remote / Distributed Work and Social Networking for Business. We talk about working with #NoEmail – Luis has abandoned e-mail since 16 years by now. He shares the journey from traditional email to a more social, collaborative communication approach using social, collaborative tools that encourage open communication and foster a sense of community. For Luis, this is about to regain how we work and we look into many concrete use-cases and tips. We additionally explore the link between remote work, social business and #NoEmail. In another inspiring narrative Luis describes, how learning helps us, not to be automated. I will definitely work (again) on my e-mail behaviour. Looking forward for your feedback on LinkedIn and other channels.

This podcast was recorded on the SAP Training and Change forum with Charles Jennings, known to many as a long-time promoter of the 70:20:10 model. Charles introduced the model briefly and its focus on learning through practice, experience or collaboration and discussed its adoption and implementation. This is not a fixed set of rules, but rather a framework. Patterns in adopting the model are due more to organizational culture than in national or industry sector cultures. For example values of openness, high psychological safety, or willingness to change favour adoption of the model. He also shared some tips for practitioners. For example, he suggested creating collaborative experiences such as around peer learning and networking, focusing on learning resources, not training and how to use performance outcomes for measurement of impact such as time-to-performance or actual task completion rather than just measuring ‘learning outputs’. We also talked about digital aspects like electronic performance support, or the the influence of Artificial Intelligence. More, as always, in the Education NewsCast.

Andreas has been an IT and SAP expert for over 2 decades. Currently he serves as Principal Director in the global SAP S/4HANA Cloud Expertise Service team. In the podcast he shares his view on cloud mindset and respective elements like business process standardization, innovation adoption, collaborating in expert communities or the speed of implementing. We talk about assumptions, mis-assumptions and fails in cloud projects – where the biggest fail is to underestimate the human factor. Andreas shares his experience of sound organizational change approaches like the change readiness or cloud mindset assessment, change impact assessment aligned to the fit-to standard workshops as well important values to consider. These are e.g. experimentation and iteration, seeing change as a journey and not a one-time shift and relentless curiosity. Check out the shownotes for further resources - more as always in the EducationNewscast Podcast

After we talked with Bob Mosher, Eva Zauke and Annette Girnstein on strategic and theoretical aspects of performance support and workflow learning we will get more into the details today. In this episode we talk with Kristina Kunad, who is global solution owner of SAP Enable Now – SAPs solution for e-learning, documentation and performance support. Kristina shares how SAP customers in the SAP Ecosystem leverage SAP Enable Now. She provides tips in general for an effective usage, as well as what we can expect from SAP Enable Now in the future. Further resources, her narrative about learning and current learning goals complement this EducaitonNewscast Podcast.

Hannes Aichmayr is an Associate at Brighteye Ventures – the most active first and largest vertical EdTech (Education Technology) Venture Capital firm in Europe. In this episode Hannes describes the different segments and categories of the EdTech market and highlights trends especially in the corporate learning and lifelong learning area. We look into some innovative use cases and exemplary startups e.g. for areas like blue collar or sustainability. Of course we discuss the impact of the current recession, as well as trending topics like generative AI like ChatGPT or AR, VR and the Metaverse. Hannes shares his thoughts on the EdTech ecosystem and he gives tips how and where to keep up to date – check out the shownotes below. More like always in the EducationNewscast podcast.

Annette Girnstein leads global Learning and Training project workstreams at Bayer, Eva Zauke is EVP and Global Head of SAP Enterprise Adoption at SAP. In this episode we look at current strategic challenges to enable employees at Bayer, SAP’s customers and in general. And we look where Adoption, Learning and SAP Enable Now specifically help to tackle those challenges. We also talk about future skills, how to increase job satisfaction and enable best performance incl. some concrete examples. “Put employees in their driver seat for their learning, design learning from the learners perspective or winning the present while "shaping the future” are just some of the many reflections both guests share. Find more information including some concrete recommendations in the EducationNewscast Podcast.

Bob Mosher,Chief Learning Evangelist and Co-Founder of APPLY Synergies, is an influential leader in the learning and development industry. In this podcast episode Christoph Haffner and Thomas Jenewein interview Bob on his 5 Moments of Need framework and the Performance Improvement discipline. After an introduction we hear more about the current state of performance improvement. Bob defines key terminology, shares real world examples, and gives 5 actionable tips for moving towards a performance-first mindset and changing the conversation from training to outcomes. More like always in the EducationNewscast Podcast.