Episode 20 - Is This The Calm After The Covid Storm? What Comes Next for Our Vet Hospitals? With Christina Delgado and Pam Mitchell

Every digital transformation journey is unique. For convenience and fuel retailers, the common denominator is the data that lies at the heart of their operations. 

Turned into actionable insights, data can become a key differentiator for enabling successful businesses to compete effectively and provide exceptional customer experiences.

Sin Hin & Mark follow up on Mark’s presentation at ReFuelForum APAC 2022 in Singapore with an emphasis on the strategic framework for the future of P&C retail in the APAC region looking to 2030 and beyond.

It is 2021, the rate of change in fuel and convenience, and that of the consumer, has been exponential.  Yet whilst grocery chains have embraced tech quickly, C-Stores are playing catch-up. Retailers are increasingly reaching out to smaller companies and start-ups to solve their technology problems, embracing the world of cloud to get to market faster, whilst traditional big tech is still pushing legacy technology and slideware.  

In this episode, Robert Reiss & Gary Szendzielarz aim to answer why this has happened.

An informative discussion on developing innovations  &  implementing change in response to extraordinary challenges. 
The veterinary profession has delivered patient care, client education while growing practice health during a time of great difficulty. 
Leadership, pivoting quickly, empowering all team members and flexibility are evident in practices that are thriving. Innovations in communication, technology and methods to deliver pet health care are what successful practices  will continue.
Many thanks to Christina and Pam for coming on the show! Thanks also to Dechra Vet Products for their support of VetForum USA.

As a lead-up to the Big Debate in September, forecourt industry veteran Michael O’Loughlin gets together with PRA Chairman Brian Madderson and Eurotank Service Group’s Paul O’Hare, to mull over different directions retailers might take as the 2030 deadline draws closer.

Eurotank is the parent company of Europump Maintenance, ReFuel UK 2021’s platinum sponsor.

This episode of OpenRoom Talks explores novel security risks posed by the rapid digital transformations that many convenience and fuel retailers have taken in response to the pandemic.

PDI's Chris Berry (CTO), Cliff Duffey (Executive Advisor) and Mark Carl (CSO) discuss:

• COVID-19 as a catalyst for tech adoption  
• The digital risks c-stores and forecourts are exposed to, 
• The quantifiable costs associated with threats such as breaches and ransomware
• What steps retailers can take to safeguard their business and enable a secure digital transformation.

This episode of OpenRoom Talks takes a deep dive into the state of Energy Transition in Africa. 

Themes discussed include:

• The case for energy transition in Africa
• Cost vs. accessibility 
• The role of natural gas
• Is it feasible in the near term?

Alex Hinchcliffe (Head of EV Charging Infrastructure Services, Fulcrum Group) and Keith Guppy (Director & Co-Owner, Fuel Supply Solutions) discuss the latest developments in the UK's EV charging network and how fuel retailers can contribute to its growth.

Themes discussed include:

• The EV market's likely growth trajectory
• Challenges and solutions with respect to the implementation of EV charging infrastructure.
• How forecourt operators can future-proof their businesses
• How Fulcrum can help in this domain

Jonathan Rons, Mike Igoe and John Heagney (Founding Partners, C-Store Collective) discuss growth strategy for 'miniple' C-Store owners.

Themes discussed include:
- The C-Store Collective's customer routemap
- Building a growth blueprint
- The effect of Covid-19 on the convenience retail sector