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    OpenRoom Talks

    A series of short, original podcasts which draws on OpenRoom’s 16 years of experience in connecting global businesses. Informal conversations across a wide range of issues between industry experts, innovative suppliers and their high-powered customers.
    en-us24 Episodes

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    Episodes (24)

    Episode 26 - Actionable data enables digital transformation for convenience and fuel retailers with Sin Hin Wong and Juan Miguel Delgado

    Episode 26 - Actionable data enables digital transformation for convenience and fuel retailers with Sin Hin Wong and Juan Miguel Delgado

    Every digital transformation journey is unique. For convenience and fuel retailers, the common denominator is the data that lies at the heart of their operations. 

    Turned into actionable insights, data can become a key differentiator for enabling successful businesses to compete effectively and provide exceptional customer experiences.

    Episode 22 - Has Traditional Big Tech Failed Retailers? Robert Reiss & Gary Szendzielarz

    Episode 22 - Has Traditional Big Tech Failed Retailers? Robert Reiss & Gary Szendzielarz

    It is 2021, the rate of change in fuel and convenience, and that of the consumer, has been exponential.  Yet whilst grocery chains have embraced tech quickly, C-Stores are playing catch-up. Retailers are increasingly reaching out to smaller companies and start-ups to solve their technology problems, embracing the world of cloud to get to market faster, whilst traditional big tech is still pushing legacy technology and slideware.  

    In this episode, Robert Reiss & Gary Szendzielarz aim to answer why this has happened.

    Episode 20 - Is This The Calm After The Covid Storm? What Comes Next for Our Vet Hospitals? With Christina Delgado and Pam Mitchell

    Episode 20 - Is This The Calm After The Covid Storm? What Comes Next for Our Vet Hospitals? With Christina Delgado and Pam Mitchell

    An informative discussion on developing innovations  &  implementing change in response to extraordinary challenges. 
    The veterinary profession has delivered patient care, client education while growing practice health during a time of great difficulty. 
    Leadership, pivoting quickly, empowering all team members and flexibility are evident in practices that are thriving. Innovations in communication, technology and methods to deliver pet health care are what successful practices  will continue.
    Many thanks to Christina and Pam for coming on the show! Thanks also to Dechra Vet Products for their support of VetForum USA.

    Episode 19 - Michael O’Loughlin, Brian Madderson and Paul O’Hare speculate their way through the critical topics of the decade in a warm-up to ReFuel UK’s 'Big Debate: 2030'

    Episode 19 - Michael O’Loughlin, Brian Madderson and Paul O’Hare speculate their way through the critical topics of the decade in a warm-up to ReFuel UK’s 'Big Debate: 2030'

    As a lead-up to the Big Debate in September, forecourt industry veteran Michael O’Loughlin gets together with PRA Chairman Brian Madderson and Eurotank Service Group’s Paul O’Hare, to mull over different directions retailers might take as the 2030 deadline draws closer.

    Eurotank is the parent company of Europump Maintenance, ReFuel UK 2021’s platinum sponsor.

    Episode 18 - Is Your Digital Transformation Secure - Talking with PDI's Chris Berry (CTO), Cliff Duffey (Executive Advisor) and Mark Carl (CSO)

    Episode 18 - Is Your Digital Transformation Secure - Talking with PDI's Chris Berry (CTO), Cliff Duffey (Executive Advisor) and Mark Carl (CSO)

    This episode of OpenRoom Talks explores novel security risks posed by the rapid digital transformations that many convenience and fuel retailers have taken in response to the pandemic.

    PDI's Chris Berry (CTO), Cliff Duffey (Executive Advisor) and Mark Carl (CSO) discuss:

    • COVID-19 as a catalyst for tech adoption  
    • The digital risks c-stores and forecourts are exposed to, 
    • The quantifiable costs associated with threats such as breaches and ransomware
    • What steps retailers can take to safeguard their business and enable a secure digital transformation.

    Episode 17 - Energy Transition in Africa: Where are we now and where are we going? Talking with Huub Stokman (CEO, OVH Energy), Atul Mittal (President, Mount Meru Group) and Mohamed Carrim (VP Retail, SASOL Energy)

    Episode 17 - Energy Transition in Africa: Where are we now and where are we going? Talking with Huub Stokman (CEO, OVH Energy), Atul Mittal (President, Mount Meru Group) and Mohamed Carrim (VP Retail, SASOL Energy)

    This episode of OpenRoom Talks takes a deep dive into the state of Energy Transition in Africa. 

    Themes discussed include:

    • The case for energy transition in Africa
    • Cost vs. accessibility 
    • The role of natural gas
    • Is it feasible in the near term?

    Episode 16 - The Role of Forecourts in the UK's EV Charging Network. Talking with Alex Hinchcliffe (Head of EV Charging Infrastructure Services, Fulcrum Group) and Keith Guppy (Director & Co-Owner, Fuel Supply Solutions)

    Episode 16 - The Role of Forecourts in the UK's EV Charging Network. Talking with Alex Hinchcliffe (Head of EV Charging Infrastructure Services, Fulcrum Group) and Keith Guppy (Director & Co-Owner, Fuel Supply Solutions)

    Alex Hinchcliffe (Head of EV Charging Infrastructure Services, Fulcrum Group) and Keith Guppy (Director & Co-Owner, Fuel Supply Solutions) discuss the latest developments in the UK's EV charging network and how fuel retailers can contribute to its growth.

    Themes discussed include:

    • The EV market's likely growth trajectory
    • Challenges and solutions with respect to the implementation of EV charging infrastructure.
    • How forecourt operators can future-proof their businesses
    • How Fulcrum can help in this domain

    Episode 15 - How to Build Your Convenience Store Empire. Talking with Jonathan Rons, Mike Igoe and John Heagney (Founding Partners, C-Store Collective)

    Episode 15 - How to Build Your Convenience Store Empire. Talking with Jonathan Rons, Mike Igoe and John Heagney (Founding Partners, C-Store Collective)

    Jonathan Rons, Mike Igoe and John Heagney (Founding Partners, C-Store Collective) discuss growth strategy for 'miniple' C-Store owners.

    Themes discussed include:
    - The C-Store Collective's customer routemap
    - Building a growth blueprint
    - The effect of Covid-19 on the convenience retail sector

    Episode 14 - Fuel Retail in a Post-Covid World. Talking with Steve Watts (Sales Director, TSG UK) and Keith Guppy (Director & Co-Owner, Fuel Supply Solutions)

    Episode 14 - Fuel Retail in a Post-Covid World. Talking with Steve Watts (Sales Director, TSG UK) and Keith Guppy (Director & Co-Owner, Fuel Supply Solutions)

    Steve Watts (Sales Director, TSG UK) and Keith Guppy (Director & Co-Owner, Fuel Supply Solutions) discuss how the fuel retail sector has been adapting to the challenges posed by Covid-19.

    Themes discussed include:

    • New and innovative safety measures being put in place
    • The range of payment solutions available to fuel retailers
    • TSG UK's new customer counting system
    • The rise of alternative fuels

    Episode 13 - Data: The World's Most Valuable Commodity. Talking with Garron Mosley (Co-Founder & CTO, CARAGON) and Dan Duke (Head of Business Insights, Portman Dental Care)

    Episode 13 - Data: The World's Most Valuable Commodity. Talking with Garron Mosley (Co-Founder & CTO, CARAGON) and Dan Duke (Head of Business Insights, Portman Dental Care)

    Garron Mosley (Co-Founder & CTO, CARAGON) and Dan Duke (Head of Business Insights, Portman Dental Care) chat about the potential value that the smart use of data insights can provide to your business.

    Themes discussed include:

    • What does 'good' data look like?
    • Data input and output automation
    • Data interpretation at Portman Dental Care
    • The future of corporate data analytics

    Episode 12 - A Fireside Chat with Jo Malone (CEO, VetPartners) and Jamie Crittall (Co-Founder/Director, Virtual Recall)

    Episode 12 - A Fireside Chat with Jo Malone (CEO, VetPartners) and Jamie Crittall (Co-Founder/Director, Virtual Recall)

     Jo Malone (CEO, VetPartners) and Jamie Crittall (Co-Founder/Director, Virtual Recall) chat about how their two different sized business took on the challenges of Covid 19.

    Themes discussed include: 
    - How each of their businesses adapted to the challenges presented by Covid-19
    - Lessons learned from the pandemic
    - The future of veterinary care

    Episode 11 - Future Models of Veterinary Care. Talking with Matt Dobbs (Chief Medical Officer, Destination Pet) & David Tinsley (Managing Director, MWI Animal Health)

    Episode 11 - Future Models of Veterinary Care. Talking with Matt Dobbs (Chief Medical Officer, Destination Pet) & David Tinsley (Managing Director, MWI Animal Health)

    In this episode, Keyana is joined by Matt Dobbs (Chief Medical Officer, Destination Pet) & David Tinsley (Managing Director, MWI Animal Health).

    Themes discussed include: 
    - MWI's 'Distinct Advantage' purchasing platform
    - The impact of technology on the future of veterinary care
    - Value added services for vets outside of clinical procedures

    Episode 10 - Lessons Learned from Covid 19 - 3 different business & their actions. Talking with Jörg Heilingbrunner (Managing Director, Scheidt & Bachmann), Max Krawinkel (CEO, PWM) & Holger Mark (Managing Director, AVIA Germany)

    Episode 10 - Lessons Learned from Covid 19 - 3 different business & their actions. Talking with Jörg Heilingbrunner (Managing Director, Scheidt & Bachmann), Max Krawinkel (CEO, PWM) & Holger Mark (Managing Director, AVIA Germany)

    In this episode, Keyana is joined by Jörg Heilingbrunner (Managing Director, Scheidt & Bachmann), Max Krawinkel (CEO, PWM) & Holger Mark (Managing Director, AVIA Germany)

    Themes discussed include:

    • The impact of Covid-19 on the fuel retail sector
    • The changes that fuel retailers can expect to see in the mid to long term
    • Lessons that can be drawn from the crisis

    Episode 9 - Jason Lobel (VP of Sales Growth, PDI Insights Cloud) Talks to Glenn Frazier (Director, Category Management U.S. Convenience, The Hershey Company)

    Episode 9 - Jason Lobel (VP of Sales Growth, PDI Insights Cloud) Talks to Glenn Frazier (Director, Category Management U.S. Convenience, The Hershey Company)

    In this episode, Keyana is joined by Jason Lobel (VP of Sales Growth, PDI Insights Cloud) and Glenn Frazier (Director, Category Management U.S. Convenience, The Hershey Company)

    Themes discussed include:

    • The impact of Covid-19 on the convenience retail and confectionary sectors
    • The swift progress being made in the field of data analytics for convenience retailers
    • How convenience retailers can leverage shopper data in order to drive sales of CPGs

    Episode 7 - Mark Gill (Operations Director, Goddard Veterinary Group) Talks to Seema Sharma (Founder, Smile Impressions Dental & Aesthetics Group)

    Episode 7 - Mark Gill (Operations Director, Goddard Veterinary Group) Talks to Seema Sharma (Founder, Smile Impressions Dental & Aesthetics Group)

    In this episode, Keyana is joined by Mark Gill (Operations Director, Goddard Veterinary Group) and Seema Sharma (Founder, Smile Impressions Dental & Aesthetics Group)

    Themes discussed include:

    • Shared learning between dental and veterinary sectors 
    • The differing impacts of Covid-19 on the dental and veterinary sectors
    • How standard operating procedure is likely to look in the future



    Episode 5 - David Elsworth (Founding Partner, Vetz Petz) Talks to Thom Jenkins (CEO & Co-Founder, PetsApp)

    Episode 5 - David Elsworth (Founding Partner, Vetz Petz) Talks to Thom Jenkins (CEO & Co-Founder, PetsApp)

    In this episode of OpenRoom Talks, Keyana is joined by David Elsworth (Founding Partner, Vetz Petz) and Thom Jenkins (CEO & Co-Founder, PetsApp).

    Themes discussed include:

    • Being a non-vet in veterinary
    • How Antinol differs from other anti-inflammatory treatments
    • Vetz Petz unique sales model which guarantees commission for life for vets who prescribe Antinol to their patients.
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