Episode 87 - OpEx with Marianne Rutz - Leading Gents - Nuno van Dunem da Costa - A Career in Customer Management

enFebruary 23, 2022

The Operational Excellence Show

About this Episode

How does a Basketball Player make it to the top of a very well known outsourcer in the Netherlands?

My guest today is Nuno van Dunem da Costa, who’s sporting career and professional customer management career are an absolute inspiration!

We are chatting about Nuno’s ambition and drive to succeed - as player of the Portuguese National Youth Team and later with a Dutch team, Nuno talks candidly about how he learned to pursue his dream, his career but at the same time not lose himself. He draws many parallels from his active sports career to his Customer Experience / Operational Excellence work.

Nuno tells us about the importance to follow a framework - however the most important component here is the customer! And not just the end-user, also the company internal customer!

Now Operations Director with 5CA the brings all his experiences to a leading Dutch outsourcing firm who, in his own words…. Have given Nuno more development and support than other firms combined. Hint…. Look after your employees and they give you their utmost best they can!

Social Links

LinkedIn: https://www.linkedin.com/in/nuno-vandunemdacosta/

5CA: https://5ca.com/

Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/

Rutz Consulting Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Recent Episodes from The Operational Excellence Show

Episode 141 - OPEX- Leading Gents - Dave D’Arcy - Laughing Leadership is Leadership a Laughing Matter

As I record this episode on 22 May 2023 - Dave D’Arcy who is well known in the employee engagement & leadership world is launching his own business.

We discuss the aspects of leadership beyond Net Promoter Scores, Trust Pilot or Google reviews!

With his experience in the Corporate World, Dave is bringing Leadership Skills and Fun at work, putting your employees first, together!

Links:

LinkedIn: https://www.linkedin.com/in/davemdarcy/

Web: https://www.davedarcy.co.uk/

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

The Operational Excellence Show

enMay 31, 2023

Episode 140 - OPEX - Chasing Dreams and Achieving Goals - Cheers to Rutz Consultings 5th Birthday!

Monday, 24th April marked the 5th anniversary of Rutz Consulting limited! Yeah - We made it to 5 years in business! We registered our limited company 5 years ago!

In this episode we look at some of the reasons why 20% of businesses fail in their first year and 60% of businesses go bust in the first 3 years of trading!

What are the pitfalls to avoid & how we managed to deal with some of the difficult scenarios of the past 5 years.

Enjoy!

Links:

https://fundsquire.co.uk/startup-statistics/

https://www.nerdwallet.com/uk/business/start-up-failure-statistics/

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

The Operational Excellence Show

enApril 26, 2023

Episode 139 - OPEX - Navigating the Identity Maze as an Individual, a CEO and a Thought Leader

Today's podcast is of a rather personal nature! This is for two reasons:

You might be a new listener to the operational excellence show and wondering who I am, where I came from and what we do at Rutz consulting
Over the past 6/7 months I have been doing some deep work for myself and for the business - today I’m sharing this with you.

Join me as I deep dive in to the difficulties many consultants face with their own identity, that of their business' & the importance of discovering your individual unique qualities & what it means to your personal, career & overall success

Links:

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

The Operational Excellence Show

enApril 20, 2023

Episode 138 - OPEX - Foundation Series - BONUS EPISODE - Customer Service Delivery Made Easy - HOW TO BECOME A BETTER LEADER

In today's bonus episode of the foundation series "Customer Service Delivery Made Easy" I’m talking you through how you can become a better leader in 9 simple steps!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

The Operational Excellence Show

enApril 12, 2023

Episode 137 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 4 - SHOW ME THE MONEY IN CUSTOMER SERVICE

Today it’s all about cash! Show me the money in your customer service delivery!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

The Operational Excellence Show

enApril 05, 2023

Episode 136 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 3 - DO NOT OPERATE IN SILO

Today's teaching is well and truly focused around your customers!

And remember - we are customers of each other! We are not designed to operate in silos!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

The Operational Excellence Show

enMarch 29, 2023

Episode 135 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 2 - THE BACKBONE OF OUR ORGANISATION… THE OPS HANDBOOK

Today we are discussing the importance of recording why you and your team are doing what your doing!

Most of our clients struggle to produce an operational manual or ensure they have systems in place that allow the business to run, even if some key stakeholders are not available!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

The Operational Excellence Show

enMarch 22, 2023

Episode 134 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 1 - 3 POWERFUL STEPS TO ENSURE YOU HIRE THE RIGHT PEOPLE!

Today is the first instalment of our foundational series "Customer Service Delivery Made Easy"

Over the next four episodes I will be looking at some of the basics & will be sharing insights, tips & tricks to help set up your Customer Service Delivery for success.

In this episode I’m going to lay out a powerful 3 step approach to ensure your People aspect is covered from day 1!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

The Operational Excellence Show

enMarch 15, 2023

Episode 133 - OPEX - Leading Ladies - Wendy Sellers - The HR Lady

Becoming and remaining an Employer of choice - that’s a tough order nowadays!

I’m discussing this topic with Wendy Sellers, the HR Lady, who boldly claims… Your People are My Business!

Topics such as Retention, the importance or nuisance of employee surveys, the silent resignation and so many more hot potatoes in the HR world are discussed and assessed! People leave bad Managers - that’s a daunting truth! So - what do you have to do to save your manager? And how do you deal with layoff’s?

Links:

LinkedIn: Wendy Sellers

Web: The HR Lady

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

The Operational Excellence Show

enFebruary 08, 2023

Episode 133 - OPEX - Leading Ladies - Wendy Sellers - The HR Lady

Becoming and remaining an Employer of choice - that’s a tough order nowadays!

I’m discussing this topic with Wendy Sellers, the HR Lady, who boldly claims… Your People are My Business!

Links:

LinkedIn: Wendy Sellers

Web: The HR Lady

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

The Operational Excellence Show

enFebruary 08, 2023

On this page

Episode 87 - OpEx with Marianne Rutz - Leading Gents - Nuno van Dunem da Costa - A Career in Customer Management

The Operational Excellence Show

About this Episode

Recent Episodes from The Operational Excellence Show

Episode 141 - OPEX- Leading Gents - Dave D’Arcy - Laughing Leadership is Leadership a Laughing Matter

Episode 140 - OPEX - Chasing Dreams and Achieving Goals - Cheers to Rutz Consultings 5th Birthday!

Episode 139 - OPEX - Navigating the Identity Maze as an Individual, a CEO and a Thought Leader

Episode 138 - OPEX - Foundation Series - BONUS EPISODE - Customer Service Delivery Made Easy - HOW TO BECOME A BETTER LEADER

Episode 137 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 4 - SHOW ME THE MONEY IN CUSTOMER SERVICE

Episode 136 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 3 - DO NOT OPERATE IN SILO

Episode 135 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 2 - THE BACKBONE OF OUR ORGANISATION… THE OPS HANDBOOK

Episode 134 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 1 - 3 POWERFUL STEPS TO ENSURE YOU HIRE THE RIGHT PEOPLE!

Episode 133 - OPEX - Leading Ladies - Wendy Sellers - The HR Lady

Episode 133 - OPEX - Leading Ladies - Wendy Sellers - The HR Lady