Read the the most common barriers to digital transformation

During LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Anthony Moffa and more importantly how our LiveWorx attendees answered.

Check out The Future of Field Service Trends

As the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and market direction. In addition, Kate will explore why companies need better access to more data from field assets that can be readily shared with other enterprise systems and explore more utilization of Artificial Intelligence and machine learning technologies to predict future issues and resolve remotely while improving the customer experience.

During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12 
to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees answered.

Read Anthony's perspective on the The Value of Digital Transformation for Field Service: http://ptc.co/Vz8z50QjTGz

Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system. In this episode Mohan Gatta, speaks with Chris MacDonald on his perspective of the need for predictive maintenance within the field organization, what he experiences with customers and how those learnings can drive greater returns for other customers in turn.

Take a look at our supporting service topics: http://ptc.co/4yCj50POqae

The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those companies leveraging AI capabilities that are emerging to reap the rewards of more intelligent solutions especially around predicting issues, understanding patterns, and more. Join top field service researcher John Ragsdale as he discusses this topic of progressive technology in service. 

Take a look at our supporting service topics: http://ptc.co/b1Xm50POnIr

Discover More about the Importance of Sustainable Maintenance

Field Service organizations have been contributing to sustainability efforts long before sustainability was cool. Remot asset monitoring is not a new concept for Field Service organizations, as it allows them to avoid a truck roll by resolving issues remotely and effectively monitoring assets. This approach can help reduce costs and improve the first-time fix rate, ultimately extending asset lifetimes. What is new is the view on how teams on the ground make better decisions to improve service and support greater sustainability efforts. In this episode Aly Pinder; Research Vice President, WW Aftermarket Services Strategies, IDC, speaks with Chris Wolff on his thoughts around sustainability, how it supports the field service world and drives value to the customer.

Discover more about how IMA builds new value for themselves and their customers using IIoT

IMA GROUP is a leading player in IoT in packaging industry. Using PTC’s Service Optimization Solutions, they are presenting a major paradigm shift in the IoT customer journey and business model. Instead of selling standalone applications, they sell high-value-added services, where a service can be a state-of-the-art predictive maintenance algorithm or a real-time monitoring service.  

Discover More on How to Grow your Service Business with PTC´s Service Optimization Solution

According to McKinsey & Company after the analysis of 30 industries, the 
average EBIT margin for industrialaftermarket services was 25% compared to 10% for 
new equipment sold. Here at PTC, we are committed to service and driving 
value to the customers service strategy. Today, Howard Heppelmann, Divisional 
Vice President of PTC ́s IoT Business, shares his perspectives on the service 
market and PTC ́s commitment to the aftermarket business.

Are These Seven Tips to Improve Service with the IoT Enough? What’s Missing?

The time for field service transformation is now. Current economic conditions make service profitability and asset longevity more important than ever. Leaders can expand on early efforts, apply lessons learned from initial projects, and drive repeatable value that they can grow over time. Those that have not started, on the other hand, likely face competitive threats from more mature organizations. We speak with Jim Brown President of Tech-Clarity who has researched the service market to hear his perspectives on field service transformation and current developments.

Improve effectiveness of the field service organization as well as improving field service profitability with digital transformation and IoT for field service.

Read The Service Council Perspective on Remote Service Becoming the Standard

With the current economic environment companies are viewing field service and their operations completely different than they were 10-15 years ago. Service is no longer a cost center but a profit center. Listen to John Carroll, CEO Service Council speak to how he sees the current stage of field service and what are the predictions for the future of field service and what should field service organizations look out for. The best field service management supports the overall improved effectiveness of the field service organization.