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    Has Santander signalled the end of current accounts with benefits?

    enJanuary 17, 2020

    Podcast Summary

    • Santander's 123 Account: The End of Attractive Bank Perks?Santander's 123 account, popular for its attractive interest rates and cashback on bills, is undergoing changes including slashed interest rates and high overdraft fees due to high operating costs. This could signal the end of bank accounts with benefits as other financial institutions may follow suit to cut costs.

      The popularity of Santander's 123 account, which offered attractive interest rates and cashback on household bills, has waned as the bank has announced changes including slashing interest rates and introducing high overdraft fees. This account, launched in 2012 and popular among 4 million customers, was seen as a game changer with its attractive perks. However, its high operating costs, reportedly costing Santander £1 billion a year, led to the changes. This move could signal the end of bank accounts with benefits, as other financial institutions may follow suit to cut costs. The account's popularity was due to its attractive interest rates and easy-to-obtain cashback on bills, making it an appealing option for many. The changes come as easy access savings rates have dropped significantly, making the account less attractive as a savings account. The account was also backed by high-profile campaign sports stars and came with attractive ISAs and mortgages. The changes to the account may leave customers feeling frustrated and could lead to a shift in the market as other banks consider similar moves to cut costs.

    • Santander's 123 current account: Success and ControversySantander's 123 current account attracted customers with competitive interest rates but raised concerns when terms changed and monthly fee increased. Current account wars offered high incentives but have since diminished, emphasizing the importance of staying informed and considering better deals.

      Santander's 123 current account was a successful marketing strategy that attracted a large customer base by offering competitive interest rates, but the bank later changed the terms and increased the monthly fee, making it less generous. This move, while effective in retaining customers, raised concerns about transparency and fairness. The account's success was part of a larger trend of current account wars among banks and building societies, offering high interest rates and incentives to attract customers. However, these incentives have since diminished, leaving consumers with fewer attractive options. Despite the challenges, it's important for consumers to remain engaged with their finances and consider switching to better deals if they're available.

    • Digital banks vs. Traditional Banks: A Customer Service BattleDigital banks prioritize real human customer service, setting them apart from traditional banks focusing on AI and chatbots. People value good service and preferences vary from no-frills banking to perks.

      The traditional banking model is being disrupted by digital banks, and customer service is becoming a key differentiator. While big banks are focusing on digitizing customer service with AI and chatbots, digital banks are employing real people to answer customer queries 24/7. This shift in approach might signal a turning point in the current account banking landscape, as people value good customer service above all else. Additionally, the discussion highlighted that some people prefer no-frills banking with a decent interest rate, while others enjoy the benefits of cashback and other perks. The confusion surrounding holding savings in a current account versus a separate savings account is also a consideration. Ultimately, the trend towards digital banking and improved customer service is gaining momentum, and it remains to be seen how the incumbents will respond.

    • Evaluating Long-Term Sustainability of Free Banking OffersConsider the sustainability of free banking offers before relying on them heavily, as industry shifts could impact benefits. Evaluate your banking needs, service level, and potential gains from switching institutions.

      While free banking with attractive offers from financial institutions can be beneficial for some individuals, it's essential to consider the long-term sustainability of such offers. The banking industry is experiencing a shift, with many banks rolling back on generous offers and decreasing interest rates. For most customers, these changes may not make a significant difference, but for those who heavily relied on these offers to maximize their benefits, it could be a reason to reconsider their banking choices. It's crucial for individuals to evaluate their current situation, including their banking needs, the level of service they receive, and the potential benefits of switching to another financial institution. The current account market may not offer the same level of excitement as the ISA wars of the past, but it's still worth exploring options to ensure that you're getting the best deal for your financial situation.

    • Overdraft regulation might not prevent overdraft feesThe new regulation could encourage people to borrow more and pay higher interest rates, potentially leading to unintended debt.

      While the regulation aimed at making current accounts more transparent by hiding overdraft balances and introducing standardized overdraft rates, it might not have the intended effect of helping consumers avoid overdraft fees. Instead, it could encourage people to borrow more and pay higher interest rates. The speaker shared his personal experience of opening a Starling account for better overseas spending features and saving on fees. However, he also acknowledged the importance of understanding the implications of overdraft changes and the need for individuals to manage their finances carefully to avoid falling into a debt trap. The regulation, while intended to protect consumers, could unintentionally lead some to rely more on overdrafts and pay exorbitant interest rates.

    • New overdraft policies aim to help those in debt while penalizing occasional usersBanks are introducing new overdraft policies with higher costs for some customers, replacing simple fees with complex interest rates, encouraging caution and exploration of alternative borrowing options.

      Banks are implementing new overdraft policies aimed at helping those in significant debt while potentially penalizing those who occasionally dip into the red. The new policies may lead to higher costs for some customers, making overdraft borrowing more expensive than other forms of credit. Critics argue that the banks have replaced simple, transparent overdraft fees with more complex and expensive interest rates. These changes may encourage consumers to be more cautious about using their overdrafts and consider alternative borrowing options. Ultimately, the full impact of these policies remains to be seen, and consumers should be aware of the potential costs and consider alternative financial solutions.

    • FCA Cracks Down on Excessive Overdraft Charges, but Rates Still SoarThe FCA took action against high overdraft fees, but banks responded by increasing overdraft rates, making them costlier than credit cards. Consider cheaper borrowing alternatives like 0% balance transfer cards and seek repayment plans if needed.

      The Financial Conduct Authority (FCA) acted against excessive £1 a day overdraft charges, which were found to be more expensive than payday loans in some cases. However, instead of removing these charges, banks have increased their overdraft rates significantly, making overdrafts more expensive than average credit cards. The FCA did not want to mandate a certain rate but couldn't trust banks to act responsibly. This situation is concerning, especially when banks are cutting savings rates for their members. If you find yourself unable to pay off an overdraft, consider cheaper borrowing options like 0% balance transfer credit cards. Banks should also provide repayment plans to help those deeply in overdraft debt.

    • Understanding the Implications of Personal Loans and Buy Now Pay Later ServicesBe cautious when considering personal loans or buy now pay later services, as they can come with hidden fees and high interest rates, potentially leading to unsustainable debt.

      While some people may turn to personal loans or buy now pay later options to manage debt, they can end up facing high interest rates or hidden fees. For instance, not everyone qualifies for the advertised low-interest personal loans, and those with persistent debt might be quoted rates as high as 16 or 17%. Meanwhile, buy now pay later services like Klarna have come under scrutiny for targeting young, impressionable audiences with the potential for financial harm if repayments are missed. These services allow customers to purchase items without the full payment upfront, but they can lead to unsustainable debt if not managed carefully. It's crucial for individuals to understand the terms and implications of these financial products before making a decision.

    • Buy now, pay later services: Instant gratification or potential debt?Young Britons embrace buy now, pay later services for instant gratification, but mismanaging multiple payments can lead to confusion and potential debt issues. Use these services responsibly and be aware of the risks.

      Buy now, pay later services like Klarna have become increasingly popular among young Britons, allowing them to purchase items immediately and pay for them later. With over 6,000,000 users in the UK, these services have been embraced by the "must have now" generation, who prefer instant gratification over saving up for purchases. While making timely repayments can boost credit scores, mismanaging multiple payments across various retailers can lead to confusion and potential debt issues. Debt charities warn of the risk of falling into a vicious cycle of short-term borrowing. Retailers benefit from these services as they encourage customers to spend more than they usually would. However, the ease of use and convenience could potentially lead some individuals into financial trouble. It's essential to use these services responsibly and be aware of the potential risks.

    • Growth of Buy Now, Pay Later Industry and Retailer PartnershipsRetailers partner with buy now, pay later companies to offer interest-free payment plans, boosting sales and attracting customers, but concerns about consumer debt and retailer profits sustainability persist.

      The buy now, pay later industry is experiencing rapid growth, with companies like Klarna forming strong relationships with retailers to offer interest-free payment plans. Retailers pay the companies to provide these payment options, enabling them to sell more goods and attract customers. While some view this as a sensible way to manage large purchases, others see it as a sign of people living beyond their means and accumulating debt. The industry's growth highlights the importance of retail relationships and the power of these payment methods in attracting customers and driving sales. However, concerns about the potential for consumers to get into debt and the impact on retailers' profits raise questions about the long-term sustainability of this trend.

    • Building without planning permission: Risks and ConsequencesBuilding without planning permission can lead to risks such as enforcement action and demolition within a 4-year window. It's recommended to obtain permission before building to ensure compliance with legal guidelines.

      While building without planning permission can seem like a quick solution, it comes with risks and potential consequences. Some people may choose to do this, believing they can get away with it or that the planning system is an "ass." However, there are rules in place, such as the 4-year enforcement window, which can result in having to tear down the unauthorized construction if discovered. The vast majority of people obtain planning permission before building to avoid these risks and to ensure they are building within the legal guidelines. Additionally, there are options for retrospective planning permission for those who have built without it. It's important to note that attempting to hide unauthorized construction, like Robert Fiddler did with his castle-like home in a haystack, can result in more severe consequences.

    • Planning system inconsistencies and the case of a pig barn conversionThe planning system's inconsistencies can lead to disregard for regulations, but building rules ensure safety and standards. Consider pros and cons before buying an SUV.

      The planning system can be perceived as unfair due to inconsistent applications of rules, leading some people to disregard regulations when extending their properties or building new structures. This was exemplified in the case of a pig barn being built and later converted into a house in the green belt, despite the rules against such constructions. However, it's essential to remember that building regulations are in place to ensure safety and standards, and non-compliance can result in enforcement action. On a different note, the growing popularity of SUVs in the UK may be due to a perceived need for larger vehicles to accommodate families. However, consumer groups argue that SUVs are not significantly different from larger hatchbacks and come with several disadvantages, including higher fuel consumption, increased insurance costs, and limited maneuverability in urban areas. Ultimately, potential buyers should carefully consider the pros and cons before making a purchase.

    • Considering the downsides of SUVsSUVs offer practicality but come with poor fuel economy, handling issues, size restrictions, higher emissions, and potential reliability concerns. Research thoroughly before purchasing.

      While SUVs have become increasingly popular due to their practicality, there are downsides to consider. These include poor fuel economy, handling issues, size restrictions in parking lots, higher CO2 emissions, and potential reliability concerns. It's essential to do thorough research before making a purchase, as there are also eco-friendly and smaller SUV options available. Ultimately, the decision to buy an SUV is a personal one, and there's a market for them due to their popularity and demand. However, it's crucial to be aware of the potential drawbacks.

    • SUVs lead to worse fuel economy and higher emissionsThe popularity of larger, heavier SUVs contributes to worsening fuel economy, increased CO2 emissions, and potential negative environmental impact. While some argue for their necessity, others see it as a trend driven by consumer preferences or social pressure.

      The trend towards buying larger, heavier SUVs is leading to worse fuel economy, higher CO2 emissions, and a potential negative impact on the environment. Despite the advances in car efficiency and the availability of electric options, many people continue to choose SUVs for their high driving position or other perceived benefits. While some argue that these vehicles are necessary for specific reasons, such as living in the countryside or having a bad back, others see it as a result of keeping up with the Joneses or simply enjoying the driving experience. To address this issue, some suggest implementing a rule requiring all SUVs to be pure electric after a certain point. Ultimately, it's up to each individual to make an informed decision about the car they want or need, but it's important to consider the broader environmental impact.

    • 8 words: Check FSCS protectionRegularly verify FSCS protection for your financial products via fscs.org.uk to secure your money up to certain limits.

      It's important to regularly check the financial products you have to ensure they are protected by the Financial Services Compensation Scheme (FSCS). The FSCS is the UK's compensation fund of last resort for customers of authorised financial services firms. You can check the status of your financial products by visiting the FSCS website at [fscs.org.uk](http://fscs.org.uk). By doing so, you can have peace of mind knowing that your money is protected up to certain limits in the event that your financial provider fails. Forward this information to those you care about, as it's essential for everyone to safeguard their financial wellbeing.

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    You can find all episodes of the Of Interest podcast here.

    Which Debt Do I Pay Off First?

    Which Debt Do I Pay Off First?

    Jordan's consumer debt is high, but she also owes her grandma. To get it all done, Erin helps her brainstorm some 'out of the box' ideas. 

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    In this episode

    Fave quote from this episode: “I can't believe you're going on a podcast and talking about all your business." - Jordan's grandma. 

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    The NEW book, Naked Money Meetings, is out now! You can purchase your copy from your fave online bookstore.  

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