Intelligent Automation in Finance with Workday

Join CXOTalk episode 824 for a compelling look at the critical role of supply chain management in today's business landscape. We bring together Ted Stank from the Supply Chain Institute and Bill Simon, former CEO of Walmart U.S., to share their expertise in areas such as the strategic role of supply chains in business, balancing efficiency and resilience, and the impact of consumer behavior on supply chain planning. 
Watch this masterclass on modern supply chain strategies!
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#supplychain 
#scm
#SupplyChainInnovation
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#SustainableSourcing
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In this episode of CXOTalk, host Michael Krigsman talks with Taylor Wolsey from GardaWorld about the company's journey to align customer experience and operational excellence through digital transformation.
GardaWorld, a leading security services provider, has grown rapidly through acquisitions, presenting challenges in delivering a consistent, high-quality customer experience across multiple brands, languages, and regions.
Wolsey shares valuable insights into how GardaWorld:
🔷 Makes customer experience the focal point of all operational improvements and digital transformation efforts
🔷 Ensures consistency through extensive training and clear communication of their customer-centric vision
🔷 Leverages Zoho's integrated suite of 25+ applications to streamline processes, unify data, and empower employees with a 360-degree customer view
🔷 Scaled their recurring revenue customer base from 2,500 to 30,000 using Zoho Subscriptions
🔷 Achieves agility and scalability with Zoho's ease of configuration and ability to make changes without relying on external consultants
Throughout the discussion, Wolsey emphasizes the importance of continuously evaluating whether you are truly providing the value and experience customers expect, using direct customer feedback as a guide.
He also highlights the benefits GardaWorld has realized from their digital transformation with Zoho, including:
🔷 Streamlined processes that reduce data entry and free up staff time to focus on customers
🔷 Self-service portals that allow customers to access statements and update billing information, reducing inbound requests
🔷 Consistent, informed customer interactions enabled by a unified view of all touchpoints in one place
This episode offers valuable lessons for any organization looking to drive customer-centric transformation and achieve operational excellence at scale. Discover how aligning people, processes, and technology around a clear customer experience vision can be a game-changer for your business.
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🔷 *Read the transcript and key takeaways:*
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#CustomerExperience #OperationalExcellence #DigitalTransformation #Zoho #GardaWorld #cxotalk

In this episode of CXOTalk, Michael Krigsman speaks with Anand Oswal from Palo Alto Networks to explore the critical issue of securing unmanaged devices by using enterprise browsers.
Oswal highlights the alarming statistic that over 50% of devices accessing corporate data are unmanaged, contributing to 90% of successful malware attacks. He emphasizes the need for robust security measures that can consistently protect both managed and unmanaged devices without compromising user experience. The discussion examines the role of enterprise browsers as a solution, with Gartner predicting their significant adoption by 2030 for secure application access on unmanaged devices.
The conversation further examines the risks associated with unmanaged devices and the strategies organizations can employ to mitigate these threats. Oswal outlines a three-step approach involving Secure Access Service Edge (SASE), securing the browser workspace, and implementing data loss prevention controls.
He also discusses Palo Alto Networks' acquisition of Talon, to enhance their security offerings with a secure enterprise browser. The integration of Talon's technology with Palo Alto's Prisma SASE architecture aims to provide a seamless and secure browsing experience, extending protection to the growing number of contractors and remote workers using personal devices for corporate tasks.
The episode concludes with Oswal stressing the importance of education in understanding the risks of unmanaged devices and the necessity of a holistic security approach that encompasses all devices within an organization.
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🔷 *Read the transcript and key takeaways:* https://www.cxotalk.com/episode/how-to-secure-unmanaged-devices-with-palo-alto-networks
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Key takeaways from CXOTalk episode 823 featuring Clara Shih, CEO of Salesforce AI:
**AI Adoption Requires a Strategic Approach:** While AI shows immense potential, companies cannot approach it haphazardly. Successful implementation requires starting with well-defined use cases, ensuring data quality, prioritizing security and privacy, and approaching it with a mindset of responsible use.
**AI Transforms Customer Experience:** One of the most significant and immediate applications of AI is in revolutionizing customer service, marketing, and sales. Businesses can expect AI-powered tools to deliver personalized experiences, intelligent support, and targeted campaigns with greater efficiency.
**The Future of AI Depends on Collaboration and Ethics:** AI's long-term success and positive impact depend heavily on collaboration between governments and businesses. Regulations, guidelines, and continuous education around the ethical and responsible use of AI are crucial to ensuring that AI is a force for good that benefits society as a whole.
🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/practical-ai-for-the-enterprise-lessons-from-salesforce-customers
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Join CXOTalk episode 822 for a conversation with CBRE's Chief Digital & Technology Officer, at real estate giant CBRE, about AI strategy and investment driving business transformation. Learn how CBRE leverages an "AI Trinity" for efficiency, growth and leadership in real estate operations.
*Key Takeaways*
-- Strategic pillars for AI investment focus on alignment with business priorities and outcomes, achieving faster time-to-value through data and partnerships, and ability to scale solutions across the organization.
-- Emphasis is placed on practical AI use cases tied directly to business outcomes rather than pursuing AI for its own sake. Data capabilities, AI platforms, and contextualization into industry workflows are critical.
-- Cultural change involving strategic alignment, an experimentation culture and responsible innovation underpins effective AI adoption. Governance, data integrity and partnerships also play key roles.
-- Business strategy guides AI investment strategy with focus on priorities, impact, and ability of AI to address complex challenges and transform workflows. Adopting a pragmatic, business-focused approach is key.
🔗 Stay Connected:
🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/ai-investment-and-strategy-navigating-the-future-with-cbres-global-chief-marketing-technology-officer
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Explore the future of consulting with PwC's Vice Chair and Chief Products and Technology Officer, Joe Atkinson, on CXOTalk episode 821. Dive into the strategic investment of over $1 billion in generative AI, its impact on enterprise scaling, and the evolution of consulting services. Gain practical insights on integrating generative AI with human expertise for superior business outcomes.
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🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-generative-ai-rocket-ship-practical-advice-from-pwc
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In CXOTalk episode 820, 'Centaurs and Cyborgs: Navigating the Jagged Edge of Generative AI Productivity,' we discuss the impact of generative AI on professional productivity for knowledge workers. Hear from Karim Lakhani (Harvard Business School - Digital, Data, and Design Insitute (D^3) - and Francois Candelon (Boston Consulting Group), the authors of 'Navigating the Jagged Technological Frontier' as they explore the role of AI in knowledge work.
The episode examines the balance between human creativity and AI efficiency, addressing the ethical and practical aspects of AI in the workplace.
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🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/centaurs-and-cyborgs-navigating-the-jagged-edge-of-generative-ai-productivity
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#cxotalk #generativeai #enterpriseai #consulting #professionalservices #futureofwork

🔗 Stay Connected with CXOTalk:
🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/enterprise-ai-survival-navigating-challenges-and-seizing-opportunities-with-bob-muglia
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In CXOTalk episode 820, join us for an insightful conversation with Bob Muglia, a seasoned technology leader and former CEO of Snowflake. With a distinguished career that includes pivotal roles at Microsoft, Bob brings a depth of knowledge and experience in the tech industry, especially in the realm of AI in enterprise settings.
This episode dives into the evolving landscape of AI within the enterprise sector as we step into 2024. Bob discusses the early stages of AI adoption in enterprises, highlighting key trends and developments. He offers his perspective on how AI is reshaping productivity tools, such as Microsoft Teams, and its broader impact on creative processes and business strategy.
The conversation also addresses significant topics like the potential disruption AI may cause in business models, the shifting nature of work in the AI era, and the ethical considerations that businesses must navigate in AI development and usage. Furthermore, Bob shares his thoughts on the future role of AI across various industries, the advancement of knowledge graphs, and the critical importance of responsible AI practices.
Whether you're a business leader, a tech professional, or someone keen on understanding the impact of AI in the corporate world, this episode provides valuable insights and practical perspectives. Tune in to gain a deeper understanding of enterprise AI's current state and future possibilities with expert insights from Bob Muglia.
#EnterpriseAI #BobMuglia #TechnologyLeadership #CXOTalk

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🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-evolving-landscape-of-enterprise-ai
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In CXOTalk episode 818, Michael Krigsman talks with Anthony Scriffignano, an acclaimed data scientist, about the rapid evolution of enterprise AI, particularly focusing on generative AI. Scriffignano has a rich background in data science, having worked in various industries, and holds 98 patents. He shares his insights on AI developments, their practical applications in business, and the ethical considerations surrounding AI technology.
#cxotalk #datascientist #ethicalai #responsibleai

➡️ *Please support this podcast by clicking on our sponsor:* vanta.com/cxotalk
In episode 817 of CXOTalk, we welcome Greg Stuart, CEO of MMA Global, for an engaging conversation on the evolving role of Chief Marketing Officers (CMOs) in the rapidly shifting landscape of AI-driven marketing.
Greg shares his expert views and data-backed insights, drawing from his experience leading MMA Global, an important nonprofit industry body for CMOs. This episode explores the current challenges and future directions of marketing in the AI era, offering valuable perspectives for CMOs and marketing professionals.
🔷 *Read transcript on CXOTalk site:* cxotalk.com/episode/cmo-strategy-marketing-in-the-ai-era
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🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
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Key Highlights:
🔷 *Elevating the CMO role:* Learn how MMA Global, collaborates with the world's top marketers from major companies like AT&T and General Motors, to conduct research that links marketing and business strategy.
🔷 *Transformative impact of AI:* Learn about the increasing integration of AI in marketing strategies. Stuart highlights the importance of AI for efficiency, performance enhancement, and the ethical considerations that come with AI adoption.
🔷 *Future focus of marketing strategy:* Gain insights into the strategic shift towards prioritizing customer experience and how AI is poised to be the next significant trend for CMOs, offering a unique opportunity for competitive advantage and industry innovation.
Join us for this episode of CXOTalk for practical advice at the dynamic intersection of marketing leadership and AI technology.
*Greg Stuart* is the CEO of MMA Global, the leading industry-body focused on architecting the future of marketing for CMOs. Over the past 10+ years, Greg has transformed the once-insolvent nonprofit association, attracting major CMOs and media/tech company leaders to lock arms to raise the stature & gravitas of marketers and the CMO role.
Greg and team have grown the organization’s revenues 5x, energized its 800+ member companies globally, and there are now nearly 100 MMA team members in 15 countries. The MMA’s Boards include over 55+ CMOs from AT&T, Uber, Walmart, Campbells, RB, GM, and CVS plus senior execs from Facebook, Google, Twitter, SNAP, and many more.
For over three decades in marketing, Greg has contributed majorly to the transformation of marketing and media. He has served as CMO, CRO, or CEO at companies across the media landscape, such as Y&R, Sony Online Ventures, Cars.com, and Flycast Ad Network. He also turned around the Interactive Advertising Bureau (IAB), which now has a presence in nearly 50 countries. Prior to the MMA, Greg invested in and advised CEOs of two dozen venture-backed businesses, which have transacted for over $5.5 billion to date.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.