intelligent-automation

Learn about intelligent automation in finance and how AI and ML can improve modern financial processes. The discussion was recorded live at Workday Rising in San Francisco, between analyst Michael Krigsman and John Hugo, VP of Financial Products & Go To Market at Workday.
Important highlights from the conversation include:
► *Digital Transformation in Financial Processes:* Insights into how digital transformation is reshaping financial processes, helping companies navigate economic changes and evolving business models.
► *Intelligent Automation and Operational Efficiency:* Examination of the impact of intelligent process automation and AI on cost management, staffing, and compliance in finance.
► *Adoption of AI Process Automation:* Discussion of the cultural shift towards data-driven decision-making, emphasizing the role of automation tools in leveraging real-time data and predictive analytics.
*Read the complete transcript:* https://www.cxotalk.com/episode/intelligent-automation-in-finance-with-workday
*John Hugo* joined Workday, Inc. as Vice President, Financials Products and Go To Market in 2015. Prior to Workday, John was Senior Vice President & Corporate Controller, and Principal Accounting Officer, at Life Time Fitness, Inc., a Minneapolis, Minnesota based Healthy Way of Life company. Prior to Life Time Fitness, John held accounting and financial leadership roles with CompleTel Europe, N.V. (Paris, France), Jones Intercable, Inc. (Denver, Colorado), and started his career at Arthur Andersen LLP (Denver, Colorado).
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#intelligentautomation #workdayfinancetraining #enterpriseai #financialmanagement #cxotalk

With all the hype and misunderstanding around what artificial intelligence (AI) can do for your business today, it can be difficult to determine the real value of AI in today’s organization. Listen in to better understand the 4 levels of intelligent process automation, how to leverage AI and recommendations on how to combine this with other automation technologies like RPA, Digital Process Automation, Predictive Analytics, etc. to solve business challenges in a holistic way.

We are joined by two special guests, both listed as top AI Twitter influencers to follow. Kathleen Walch and Ron Schmelzer, Managing Partners, Principal Analysts and founders at Cognilytica, an AI and Machine Learning focused analyst and advisory firm producing adoption-focused research on application, use cases & market intelligence on cognitive technologies.

Further explore why a wider ‘Intelligent Automation’ initiative is important: https://www.appian.com/platform/intelligent-automation/

During this expert panel discussion, our featured speakers aim to build awareness and interest in ‘intelligent automation’ – a strategy based on a combination of robotic process automation (RPA), business process management (BPM) and artificial intelligence (AI) technologies – within mainstream organizations. This panel features Neil Ward-Dutton, Research Director at MWD Advisors, Todd Lohr, Principal, Technology Enablement & Automation at KPMG, Anne McClelland, Vice President, Global Technology Partnerships at Blue Prism and finally Malcolm Ross, Vice President, Product Marketing at Appian.

Learn more about getting the most out of intelligent automation and how organizations can start to understand its relevance and potential value to their businesses.

Listeners will also learn:
● How we got to this point with intelligent automation, why such an excitement now
● What kinds of value are organizations looking to get with intelligent automation
● What challenges are organizations facing in implementing intelligent automation strategies
● How intelligent automation will develop in the next few years

Watch a video of the full panel discussion here: https://youtu.be/ktgFPS8JLWc

Call center agents are the frontlines of the contact center. They must be able to seamlessly navigate multiple communication channels—in real-time—across the customer journey. This is where a core suite of seamless, multi-channel technology integrations, including automated business processes, unified data, and intelligent software robots, can empower agents by providing context to customer interactions via a comprehensive customer record.

Intelligent automation has the power to bridge communication channels and back-end systems across the enterprise, to deliver a single view of the customer. Built on a case management approach, combining AI and automation capabilities can enrich case logic by providing recommendations for better, faster problem resolution. Additionally, this convergence of technologies can also help contact center operators maintain comprehensive communication histories across every channel, and ultimately empower agents to consistently meet customer expectations.

In this episode of Appian Talks, Appian’s Director of Product Strategy, Arturo Oliver, reveals the secret to transforming your contact centers. Listen to discover how to build a smarter contact center and provide intelligent customer engagement.

Learn how to transform your contact center with an innovative platform powered by industry leading case management: https://www.appian.com/platform/customer-contact-center/