Leslie Boles on Safeguarding Your Revenue With Good Compliance

“Begin with the end in mind” is amazing and timeless advice, and it applies to just about anything you can think of…including getting a business loan. If you don’t think it all the way through you’ll end up with a loan that doesn’t fit what you need, even though there’s a good chance you’ll still get the loan. Not a good place to be. My guest today helps medical and dental practices with loans and their businesses and has some solid advice for us.

Nick Spanakis is Executive Vice President and Group Manager for PNC’s Specialty Business Banking groups. In this role, he is responsible for driving the strategy and client relationship management activities for PNC’s Healthcare Business Banking and Industry Segmentation Groups.  He joined PNC in 1998. Previously, Nick held various leadership positions in wealth planning and investments, business and consumer lending operations management, financial product development, corporate marketing, customer segment management, commercial banking, and centralized client services management. Nick graduated with a bachelor’s degree from John Carroll University.  He also earned his master’s degree from Baldwin Wallace University.

In this episode Carl White and Nick Spanakis discuss:

• Why it’s important for practice owners to think beyond the immediate loan
• Why a business plan is important for medical practice owners
• Tips to choose the right banker
• Advice Nick Spanakis gives to clients, even when they don’t ask for it

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Nick Spanakis

https://www.linkedin.com/in/nicholas-spanakis-5183259/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

When someone is used to paying a certain price for something, and then they see a higher price, a common reaction is to object. Being out-of-network is a form of a higher price when compared to in network. The key is how you position an out-of-network practice to patients. My guest today has done this successfully numerous times and will give us her insights.

Kristin Mallon, CNM, MS, RNC-OB, is the CEO and co-founder of FemGevity Health a science-based practice for menopause. She is also a board-certified nurse midwife, menopause, and feminine longevity expert, breast health expert, and a published author. She graduated from the University of California, Berkeley and attended Johns Hopkins in Baltimore, MD. After completing her Master's degree at New York University (NYU), she began practicing as a board-certified nurse midwife in private practice in Brooklyn, NY. As a natural Californian, Kristin loves surf, snow, and hanging with her family in northern New Jersey.

In this episode Carl White and Kristin Mallon discuss:

• What positioning means
• Tips for positioning an out-of-network practice to patients
• Objections, from patients and providers, and how to overcome them

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Kristin Mallon

https://www.instagram.com/femgevity/

https://www.facebook.com/FemGevity/

https://www.linkedin.com/in/kristin-mallon/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

Captain obvious alert – your insurance policies don’t cover all possible scenarios you might face in practice. What do you do? Wing it or save for it? There’s a section of the tax code that helps you save in a tax advantaged way. The problem is that nobody seems to know about it. My guest today does and he’s going to shed some light on it for us.

As Founder & CEO of SRA 831(b), Van is an innovator, developing products for a variety of industries that can take advantage of adding additional revenues while mitigating risk at the same time. By delivering institutional-type ideas to small-and-mid-sized business owners, SRA positions its clients at the forefront of their industry, allowing them to weather any storm.

In this episode Carl White and Van Carlson discuss:

• What section 831 (b) of the tax code is
• How section 831 (b) can help practices in healthcare
• What types of practice are good fits for section 831 (b)
• Why nobody seems to know about section 831 (b)

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Van Carlson

https://linktr.ee/sra831b

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

Like or not, size sometimes matters. My guest today argues that it matters if you want to stay private. Is he right? He’ll explain what he means, why he thinks it, and if you agree, how you can get started.

Perrin DesPortes is one of the Co-Founders of Polaris Healthcare Partners. He is a Washington & Lee University graduate and earned his MBA from the Darla Moore School of Business at the University of South Carolina. Perrin has over 25 years of experience in the business side of dentistry, having run three different business units for Patterson Dental Supply over a 15-year career. Perrin is happily married and has an 8 year-old daughter at home. In his spare time, he is an avid cyclist and tennis player; enjoys cooking and reading; and loves good red wine and strong coffee.

In this episode Carl White and Perrin DesPortes discuss:

• Who should consider building a group practice
• The challenges of building a group practice
• The consequences of staying small as a private practice

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Perrin DesPortes

https://www.facebook.com/PolarisHealthcarePartnershttps://www.youtube.com/channel/UCMINy8AfUJRQ1xHogiMicUghttps://www.instagram.com/polaris_healthcare_partners/https://www.linkedin.com/company/polaris-healthcare-partners/?viewAsMember=true

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

If it’s true that the worst time to look for something is when you’re desperate to have it, then it’s especially true with finding good staff. My guest today says you should always be interviewing, and he’ll explain it and tell us how to get started.

Amit Gaglani is the CEO and Founder of AG Management Consulting. Before that he founded, scaled and then partnered Arrow Physical Therapy with Alliance Physical Therapy Partners, a private equity backed company. Amit exited Alliance after significant entity growth and then moved on to invest in real estate syndications, and commercial real estate along the way for 10+ years. Amit learned some hard lessons and then followed a stricter due diligence model learned from centimillionaire and billionaire investors. Now Amit helps physical practice owners grow their business, real estate syndication companies with their investor relations and business coaching clients looking to achieve higher goals.

In this episode Carl White and Amit Gaglani discuss:

• Why the best time to interview is when you don’t need staff
• What good interviewing looks like when you don’t need staff
• How to get started to always be interviewing

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Amit Gaglani

LinkedIn: https://www.linkedin.com/in/amit-gaglani-pt-ocs/

Facebook: https://www.facebook.com/amit.gaglani.50/

Instagram: @aag_1110

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

For as hard as you work for the patient revenue you get, why risk it with bad compliance practices? Seems obvious when you hear me say it out loud, but as we speak, some of our listeners are playing with compliance fire. Why do it? My guest today has insights on where you might be at risk and how you can reduce it.

Leslie Boles is the Co-Owner & President of Revu Healthcare, a healthcare consulting firm. She has the credentials of CCS, CPC, CPMA, CHC, CPC-I and CRC from the American Academy of Professional Coders, American Health Information Management Association and the Health Care Compliance Association.

In this episode Carl White and Leslie Boles discuss:

• Why poor compliance is so prevalent in private practices
• The most common areas of a practice where compliance practices are the worst
• Where private practices can get started with improving their compliance practices

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Leslie Boles

https://www.linkedin.com/in/leslie-boles-ba-ccs-cpc-cpma-chc-cpc-i-crc-69442246/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

When you’re starting up a medical practice there are thousands of details, some more important than others. Where do you start? My guest today helps providers start up their own medical practice and helps us break it down.

Betsy Noxon founded Drake & Co. Medical Practice Consulting in 2021 to focus on supporting small to medium private medical practices to achieve best practices for their business, staff, and patients.  Betsy’s goal is to help physicians be proactive so they can be productive and serve their patients to the best of their ability. 

She’s worked in the healthcare business for 30 years. She enjoyed a leadership role as a Practice Manger for a large hospital system in Cleveland, Ohio, excelled as a physician recruiter in Salt Lake City, Utah, and directed all operations as the Administrator for her own podiatric surgical practice in Glenview, Illinois. With Drake & Co., Betsy assists with the launch of medical practices, hiring, overseeing policies and procedures, coordinating training, office set up, patient enrollment, compiling a competitive benefit package, and more. Betsy also recruits physicians, helps with hiring staff at new office locations, and assists with bookkeeping reviews.  Her primary responsibility is to help physicians solve business problems and offer peace of mind.

Betsy is also a young adult fiction author of The Eden Project Series, The Eden Project, The Crescent File, and the Y Factor. In her free time Betsy is an avid outdoor athlete, a passionate runner, cyclist, swimmer who competes in marathons and triathlons.

In this episode Carl White and Betsy Noxon discuss:

• How much time (months or years) owners should allow for the process of setting up your own practice
• The more important things practice owners should know about starting their own practice
• What should physicians think of five to ten years down the line. What they should prioritize.

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Betsy Noxon

https://www.linkedin.com/in/elizabeth-betsy-noxon-6327632a/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

My guest today is adamant that we must stop pointing the finger at doctors for bad documenting and just help them document correctly the first time. Sound different than the usual? Then keep listening because there’s more where that came from

Ryan O’Hara is with Acclara, a firm that offers a variety of services related to revenue cycle management. An accomplished healthcare executive with a wealth of experience in revenue cycle operations, throughout his career Ryan has demonstrated a deep understanding of the complexities of healthcare financial management and has worked to develop strategies and solutions to drive efficiency, reduce costs, and improve patient outcomes.

In this episode Carl White and Ryan O’Hara discuss:

• The importance of knowing what you should be paid instead of what you were paid
• Why coding means quality, not payment and why cash is the outcome, not the goal
• Accepting the burden of documentation and your EMR as part of the job

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Ryan O’Hara

https://www.linkedin.com/in/ryan-o-hara-920b3623b/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

Your website is the anchor of your online presence, but is it working as hard for you as it can? My guest today helps clients get more patients from their website and will shed some light on how you can do it better.

Hunter Davis is an elite marketing and business coach with over a decade of experience serving clients around the globe. He’s on a mission to take the stress and confusion out of marketing a private practice so therapists can get paid what they're worth, have time for their own self-care, and help more clients get healthier.

In this episode Carl White and Hunter David discuss:

• The most common misconceptions most practices have about their website
• The top mistakes most practices make with their website and how to fix them

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Hunter Davis

https://www.youtube.com/@thrilledtherapist

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

When it’s time to sell your practice, you’ll probably have choices between independent and corporate buyers. Are those offers going to be interchangeable? Nope, even if they look really similar on paper. The differences can be hard to see even when they’re massive, and my guest today will introduce you to some of what those differences are.

Marie Chatterley is a broker with CTC Associates, who has been helping doctors of all specialties in the dental industry since 2003. Marie’s expertise is in practice transitions, including practice start-ups, practice sales, partnerships, associateships, team building, marketing, and practice management. Mrs. Chatterley is the former President of the National Association of Practice Brokers and a member of the International Business Brokers Association.

In this episode Carl White and Marie Chatterley discuss:

• The pros and cons of selling to independent vs. corporate buyers
• The critical items to consider in selling to independent practitioners vs. corporate buyers

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Marie Chatterly

https://www.facebook.com/dentalbrokers?mibextid=9R9pXOhttps://www.linkedin.com/in/marie-chatterley-1360762a/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: 

http://www.linkedin.com/in/healthcaremktg