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    Office Hours: Group Partners Reveal Their Favorite Pivot Stories

    en-usAugust 25, 2023
    What is meant by 'pivoting' in startups?
    How did Brex change its business model?
    What crucial lesson did Clipboard Health's founder learn?
    What can lead to 'pivot hell' for founders?
    Why is customer validation important for startups?

    Podcast Summary

    • Pivoting: Changing Business Ideas for SuccessPivoting is a necessary process for many successful businesses, showcasing resilience and adaptability. Smart entrepreneurs pivot to opportunities that align with their strengths, ultimately leading to success.

      Pivoting, or changing your startup idea, is a common and necessary process for many successful businesses. Contrary to popular belief, pivots are not a sign of failure but rather a sign of resilience and adaptability. For instance, Brex, which initially aimed to create a virtual reality headset, pivoted to a payments processing business after realizing they lacked the expertise for the former. This shift allowed them to build on their strengths and ultimately succeed. Smart people, in particular, may overlook seemingly "easier" opportunities in favor of more challenging projects. It's essential to remember that the ability to pivot and adapt to changing circumstances is a valuable skill for entrepreneurs.

    • From group dinner platform to sneaker marketplacePivoting to a new direction based on personal interests and market trends can lead to significant success for startups

      Successful startups often require pivots, or significant shifts in direction, to thrive. The story of Goat, a Y Combinator company that started as a group dinner platform before pivoting to a sneaker marketplace, illustrates this point. Goat struggled with poor retention and low consensus within the investor community when they first started. However, the founders' personal interest in sneaker collecting led them to realize the potential of this growing market in 2015, years before it became mainstream. This pivot allowed Goat to become a major player in the sneaker industry and eventually become a successful startup. Similarly, founders like Tom Blomfield, who co-founded Monzo (formerly Goat), have also had to pivot their ideas to find success. The moral of the story is that sometimes, the most unconventional ideas can lead to the biggest successes, but it often takes a significant shift in perspective and a willingness to take risks to get there.

    • Learning from failed attempts to identify the right problemFounders must focus on identifying the right problem to solve for startup success. Research and pivoting based on unique insights can lead to remarkable outcomes.

      Identifying the right problem to solve is crucial for startup success. The founders of GoCardless learned this the hard way when their initial product, aimed at college students, failed to retain users. Paul Graham's advice to focus on user acquisition instead of adding more features led them to pivot and apply their payments infrastructure to small businesses, resulting in the multi-billion dollar company GoCardless today. When starting out, it's easy to focus on consumer problems, but as experience grows, the importance of business solutions becomes clear. Finding the right problem often requires extensive research and even years of exploration. We Deng's journey with Clipboard Health is a testament to this, as the company started as a hiring platform for nurses but eventually found success in providing background checks and credentialing services to healthcare facilities. As founders, it's essential to ask ourselves what we understand or know that others don't, and pivoting based on this unique insight can lead to remarkable outcomes.

    • Focusing on root problem leads to successStarting with a manual solution and then building software can lead to a successful business. Staying committed to one idea and being open to uncertainty can lead to learning and growth.

      Understanding the root problem and focusing on solving it manually before building software can lead to success in business, even in competitive markets. Clipboard Health, a nursing staffing agency, is an example of this approach. The founder spent time selling to hospitals and realized the need for automation in coordinating nurses when they called in sick. By starting with a manual solution and then building software, she was able to create a successful business. Conversely, founders can get stuck in "pivot hell" by constantly changing directions and not giving ideas enough time to develop. Being open to uncertainty and committing to one idea can lead to learning and growth.

    • Navigating through wrong turns to find product-market fitPersistence and openness to learning from mistakes are crucial for finding a successful startup idea, even if it means going through multiple pivots or exploring dead ends.

      Going through multiple ideas and experiencing "Pivot Hell" can lead to success, but only if founders are willing to start somewhere, learn about the industry, and directly engage with users. The example given is of a company that went through numerous pivots during their time at Y Combinator before discovering a high-quality idea based on a regulatory change. Another founder, Diana Hu, started with an augmented reality technology company, Azure Reality, which had no clear problem to solve. However, by continuing to explore and learn, she eventually found product-market fit when her technology was adopted by game developers. These stories illustrate that the journey to finding a successful startup idea often involves navigating through various wrong turns and dead ends, but the key is to remain persistent and open to learning from the experience.

    • Validating Business Ideas: Separating Genuine Interest from Empty ComplimentsFounders must distinguish between genuine market interest and empty compliments to avoid wasting resources. Validate ideas quickly, identify target audience, and consider pivoting when faced with ambiguous feedback.

      It's crucial for founders to distinguish between genuine interest and empty compliments when validating their business ideas. Excitement from potential customers doesn't always equate to a market need or willingness to pay. This misconception can lead founders to waste valuable time and resources. The key is to validate your idea as quickly as possible and identify the right audience for your product. When faced with ambiguous feedback or uncertain metrics, consider pivoting as a way to adapt and build on previous learnings. In basketball terms, a pivot involves keeping one foot steady while adjusting your approach to the situation. By changing your strategy while maintaining the core of your product, you can effectively navigate the challenges of growing a business. The founders in question learned this lesson the hard way when they discovered that their initial user base of creative designers wasn't their ideal customer. Instead, they found success by pivoting to game developers, who were more interested in their augmented reality technology. Remember, the goal is to identify the market segment that will give you a resounding "hell yes" in response to your product or service.

    • Identifying a clear KPI is crucial for a startup's growthFounders should identify their main KPI early on and become obsessed with tracking it regularly to gain focus and clarity for growth.

      Having a clear and focused Key Performance Indicator (KPI) is crucial for a startup's growth. The founders of Creative Market, in their early days, lacked this clarity and spent a long time wandering without direction. It wasn't until they launched a marketplace for graphic design assets and established a clear KPI - the number of people buying on the marketplace - that they gained the necessary focus and clarity to grow. Founders should strive to identify their main KPI early on and become obsessed with tracking it regularly. As the founders of Y Combinator's Group Partners noted, the founders themselves are the most important factor in a startup's success. They emphasized the importance of helping founders reach that moment of realization early on, just as location is crucial in real estate. The examples of successful startups that had to pivot to find product-market fit illustrate this process. Whether you're just starting out or considering a pivot, identifying and focusing on a clear KPI can help guide you through the idea maze.

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    5. Consider how your current skills can transfer and be leveraged in your next career.
    6. If something is your passion but you can’t monetize it, then it’s not a career it’s your hobby.
    7. Consistency of effort is essential to your success in a new career.

    Episode Show Notes: https://leadersoftransformation.com/podcast/business/273-sara-bliss-taking-the-leap-into-your-dream-job-or-business 

    Check out our complete library of episodes and other leadership resources here: https://leadersoftransformation.com

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