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    Offline: Roxane Gay on Why People Are So Awful Online

    enFebruary 06, 2022

    Podcast Summary

    • The Internet: A Platform for Connection and Expression or a Culture of Antagonism?The internet offers opportunities for connection and expression, but it can also foster a culture of antagonism and yearning for emotional safety. To use it positively, we must engage in meaningful conversations and extend kindness and patience to others.

      Key takeaway from this conversation with Roxanne Gay is that while the internet provides a platform for connection and expression, it can also foster a culture of antagonism and yearning for emotional safety. Roxanne, a bestselling author and social commentator, has experienced both the benefits and the challenges of being active online. She joined Twitter in 2007 as a way to connect with like-minded individuals and expand her literary community. However, she has also faced harassment and online aggression. In her New York Times piece "Why People Are So Awful Online," she reflects on the desperation for perfection and emotional safety that can lead to harmful behavior online. Roxanne has recently been trying to spend less time on Twitter and more time writing and living life. She encourages people to engage in meaningful conversations and to extend kindness and patience to one another, both online and offline. Ultimately, the internet can be a valuable tool for connection and expression, but it requires effort and intentionality to use it in a positive way.

    • The Twitter platform's design facilitates negative interactionsRecognize that your work speaks for itself and avoid getting sucked into endless debates on Twitter, focusing instead on hobbies and interests outside of the digital world.

      The Twitter platform, particularly during and after the 2016 election, became a breeding ground for cruelty and aggression, leading many users to feel the need to constantly defend themselves and engage in endless debates. This constant need to be right and defend oneself can lead to a negative spiral, causing users to become petty and lose focus on their actual work and interests outside of the internet. The platform's design facilitates these negative interactions, making it difficult to reason with others or have productive conversations. Ultimately, users must recognize that their work speaks for itself and that engaging in endless debates and arguments on Twitter may not be worth the time and energy, and instead focus on their hobbies and interests outside of the digital world.

    • Social media engagement is different from personal conversationsSocial media interactions lack civility and curation, leading to harmful speech and hurtful interactions. Creators of platforms have failed to tend to their gardens, allowing harmful behavior to thrive. Remember to consider the impact of words on other human beings.

      Engagement on social media is not the same as a one-on-one conversation. The speaker emphasizes that they do not owe their followers constant engagement or validation of their opinions. They also point out that online anonymity can lead to cruel and hurtful interactions, which can have real consequences. The speaker criticizes the lack of curation and civility on social media platforms, which allows for the amplification of harmful speech. They believe that the creators of these platforms have failed to tend to their gardens, allowing weeds to grow and fostering a culture of monstrous behavior. The speaker encourages people to remember that they are interacting with other human beings and to consider the impact of their words.

    • Online spaces can lead to uncivil discourse and consumer politicsPeople's perceived power in online anonymity can result in toxic online environments, but civility and respect are important, and everyone has the power to set boundaries.

      The anonymity and perceived lack of boundaries in online spaces can make people feel more powerful, leading to a culture of uncivil discourse and consumer politics. However, this empowerment can also result in people saying their worst thoughts and opinions, creating a toxic online environment. The hopelessness and powerlessness people feel in the real world sometimes can lead them to believe that online forums can be a substitute for democratic processes. But, it's sad that in a capitalistic world, people have come to believe that their only power lies in their consumer choices and spending. This can work to some extent, but it's important to remember that online behavior has real-world consequences and that everyone should strive for civility and respect. The conversation also touched on the role of therapy in helping individuals understand that they don't have to subject themselves to others' opinions and the importance of setting boundaries online.

    • Consumer politics through individual actions may not be effective against misinformationHolding platforms accountable and setting limits on content is crucial in reducing misinformation, but individual actions may not be enough.

      While individual actions, such as canceling a subscription to a platform hosting controversial content, can be a form of consumer politics, it may not be the most effective solution to reducing the spread of misinformation. The speaker acknowledges the impulse to pressure companies like Spotify to take down content that spreads misinformation, but questions whether it would actually make a significant impact if the content creator simply moves to another platform. The speaker also emphasizes the importance of holding platforms accountable for hosting misinformation and setting limits on what content is allowed. The speaker's personal stance is to not do business with companies that allow the spread of misinformation, but recognizes that there is no ideal platform and that every platform hosts objectionable content. The speaker also touches on the topic of cancel culture, which they have become known for speaking about, and speculates that they are a go-to person on the subject due to their strong opinions and past actions, such as pulling a book from a publisher due to their association with a controversial figure.

    • Distinguishing Genuine Accountability from Online ShamingCalibrate consequences, promote restorative justice, and avoid unnecessary online shaming for proportional responses in public sphere.

      While the concept of "cancel culture" is a topic of ongoing debate, it's essential to distinguish between genuine instances of accountability and online shaming. According to the speaker, cancel culture doesn't truly exist for those who cry about it. Instead, it's a significant problem when individuals are treated equally for their missteps, regardless of the severity. The speaker emphasizes the importance of calibrating consequences and promoting restorative justice, ensuring paths for redemption. Additionally, people tend to fear online shaming more than harassment, and it's crucial to avoid pitting individuals against each other unnecessarily. Overall, the conversation highlights the need for thoughtful, proportional responses when addressing mistakes in the public sphere.

    • Approaching criticism with accountability and self-reflectionFocus on improving the quality of comedy, rather than demanding removal or labeling it. Clarify that work doesn't aim to be universal and acknowledges complexity and diversity.

      It's important to approach criticism with accountability and self-reflection, rather than defensiveness and victimhood. In the discussion about cancel culture and Dave Chappelle's comedy, it was noted that a more productive critique would be focusing on the quality of the comedy itself, rather than demanding its removal or labeling it as out of bounds. The speaker admired this approach in a New York Times piece, as it acknowledged the importance of free speech while also highlighting the need for excellence in artistic expression. The speaker also emphasized the importance of clarifying that one's writing or beliefs do not aim to be universal, as inclusion does not equate to universality. Instead, good work often speaks to specific experiences and perspectives, and acknowledges the complexity and diversity of reality.

    • Anticipating Criticism and Self-Censorship in Social MediaFormer White House speechwriter Jon Favreau discusses the pressure to self-censor in social media due to constant criticism and toxic online discourse, emphasizing the need for healthy intellectual discussions and preventing the spread of hate speech.

      The constant presence of social media and the anticipation of criticism can lead individuals to dilute their opinions and avoid expressing them publicly. Former White House speechwriter Jon Favreau shared his experience of this phenomenon, explaining how he feels the need to anticipate critiques from both those who agree and disagree with him, often leading him to self-censor. He also touched upon the issue of toxic online discourse and the need for content platforms to foster healthy intellectual discussions while preventing the spread of hate speech and bigotry. Additionally, Favreau discussed the potential impact of collective trauma, such as that caused by the pandemic, on the intensity and negativity of online interactions.

    • Unaddressed societal trauma due to pandemicRecognize societal trauma from pandemic, practice empathy, and acknowledge for collective improvement

      We are currently experiencing a collective trauma as a society, with the ongoing pandemic being a major contributing factor. This trauma is largely going unaddressed, leading to negative consequences such as eroded civility and decency. The government's response to the pandemic has been slow and inadequate, leaving individuals to fend for themselves. Despite this, it's important to practice empathy and understanding towards others, as everyone is dealing with their own battles. The political climate and the pandemic have created a challenging environment, but acknowledging and addressing the collective trauma could help improve the situation.

    • Engaging with Extremist GroupsWhile extending grace and good faith is important, engaging with extremist groups may not be productive or safe. Focus on the larger picture and prioritize mental and emotional well-being.

      While it's important to extend grace and good faith to others, there are certain extremist groups whose beliefs and actions are fundamentally at odds with the values of the majority, and it may not be productive or safe to engage with them. The speaker expresses concern about the potential for infighting within groups and the importance of focusing on the larger picture. They also share their personal experience of reducing social media use and finding peace in disconnecting from constant online criticism and comparison. Overall, the conversation highlights the need for thoughtful and strategic engagement, particularly in politically charged environments, and the importance of prioritizing mental and emotional well-being.

    • Discovering enjoyable activities for self-careUnplugging and doing enjoyable activities like watching classic TV shows or doing puzzles can help improve personal well-being by allowing individuals to disconnect from daily life demands.

      Unplugging and relaxing are important for personal well-being, and people have different ways to achieve it. In the conversation, John Favreau shared his favorite ways to unplug, which include watching classic TV shows like Colombo with his wife and doing puzzles. Roxanne Gay also joined the conversation and expressed her appreciation for the importance of unplugging. Together, they emphasized the value of finding enjoyable activities that help individuals disconnect from the constant demands of daily life. Whether it's through watching classic TV shows, doing puzzles, or engaging in other relaxing activities, taking time for oneself is essential for overall well-being.

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