The Changing Face of Recruiting: Discoveries from the Staffing World Show Floor

In this episode of The Full Desk Experience, host Kortney Harmon and producer Katie Jones dive into a letter from an overwhelmed recruiting manager who's finding themselves torn between leadership's expectations and their team's morale. The manager seeks advice on how to improve recruiting metrics without compromising quality or burning out the team. Kortney offers practical solutions, emphasizing open communication, focusing on quality over quantity, and doubling down on coaching and development. With empathy and hands-on coaching, the team can hit their targets while maintaining morale. Tune in for valuable insights on balancing the demands of upper management and the well-being of your team.

We're thrilled to have an expert in the talent acquisition field, Dan Harten, join us. With a storied career that spans across Amazon and Meta, Dan now brings his wealth of knowledge to HireEZ.

In this episode, we unpack the challenges of sourcing top talent externally and the crucial role of personalizing the recruitment process. Dan shares his experiences on how the best recruiters leverage market data, involve hiring managers early, and make each outreach count. He also sheds light on the potential pitfalls of AI, balancing inbound and outbound strategies, and the impact of personal branding in the industry.
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Links:
Dan's LinkedIn: https://www.linkedin.com/in/dan-harten-0542063b/
Crelate + HireEZ: https://www.crelate.com/integrations/partner/hireez
The Full Desk Experience newsletter: https://www.crelate.com/full-desk-experience

This episode of The Full Desk Experience features the insightful Alden Galvanek, President of the Chatham Group. Join us as Alden shares his expertise on the indispensable role of authenticity and expertise in the recruiting industry.

In this rich conversation, we'll uncover the nuances of the recruiter-client-candidate triangle and the pivotal nature of the recruiting call. With the global scale of the sales role now demanding swift hiring and rigorous candidate screening, Alden reveals how his firm manages to stand out through a formidable blend of cutting-edge technology and an in-house pool of industry experts.

Despite the rapid technology changes, we hear Alden's firm conviction that AI cannot replace the human touch—especially in crafting meaningful engagements and nurturing trust throughout the hiring process. Instead, it serves as a tool to assist with the logistics, while the irreplaceable human intuition navigates cultural fits and personal connections.

Don't miss Alden's take on combating recruitment challenges, from attracting top-notch talent amidst a tech revolution to educating clients about the synergy of personal relationships and technological advancements. Plus, we'll discuss the best ways to retain that talent through a solid company culture and transparent communication.
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Links:
Alden Galvanek's LinkedIn profile: https://www.linkedin.com/in/aldengalvanek/
The Chatham Group: https://mrichatham.com/
The Full Desk Experience: https://crelate.com/full-desk-experience

In this episode of Industry Spotlight, we're honored to have Sharon Hulce, a vanguard in the executive search arena. Sharon is the CEO and Founder of Employment Resource Group, a retained-search firm.

In this conversation with Kortney Harmon, Sharon brings to light the critical aspects of her firm's approach, emphasizing the importance of establishing value through courage and confidence during fee negotiations.

She'll also reveal her powerful strategy in relationship building, making personal visits to clients and prioritizing phone communication over emails to create a more meaningful connection.

Sharon discusses how she measures success in her firm, and despite the simplicity, ensures that candidates are not just found, but placed.

Throughout the episode, we'll also tackle topics such as the complexity of counteroffers, the ethical considerations in recruitment, and navigating the waters of an industry increasingly influenced by AI technology—all while maintaining the irreplaceable human touch.

Sharon isn't just here to share her story; she offers valuable guidance from lessons learned, demonstrating why courage, determination, and a "buffalo" mentality are essential to thrive.

Join us as Sharon imparts her wisdom on the benefits of retained search, the consultative approach her firm takes, and how to stand out by offering a unique value proposition to clients.

Prepare to be inspired as Sharon Hulce pulls back the curtain on the dynamic and transformative world of retained executive search. Let the conversation begin.

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Links:
Employment Research Group website: https://ergsearch.com/
Sharon Hulce's LinkedIn: https://www.linkedin.com/in/sharonhulce/

Join us for an insightful conversation with Joanie Biley. With her extensive 30-year background in talent acquisition and as the Chief Experience Officer at EmployBridge, Joanie shares her analysis of the present and future job market. She'll divulge predictions for a softening in the 2024 job growth, the digital transformation in recruiting through AI, and the importance of technology for competitive edge in talent acquisition.

Get ready for strategic insights on upskilling the workforce, and a discussion on the challenges and opportunities staffing firms face in current legislation. Joanie will share her expertise on building lasting relationships and sales in a shifting market, and we'll underline the value of strategic engagement and prioritizing what's within our control in uncertain times.

Tune in for a comprehensive look at what will drive the labor market in 2024, and how to find balance and opportunity amidst it all, with Joanie Bily's expertise leading the way.

In this episode, we'll explore the evolving landscape of executive search with Jen Meyer, the senior VP and general manager of Govig and Associates, a firm renowned for not just their recruitment acumen but also their strategic partnerships and in-depth market insights. Alongside Jen, we have Lindsay Brightwell from Boaz Partners, who brings a wealth of knowledge from the specialty chemicals, animal health, and advanced materials sectors.

Our guests will share how they've adapted to industry slowdowns and the increased integration of technology, like AI, in their processes, all while emphasizing the irreplaceable value of human connections. Jen and Lindsay will discuss the significance of maintaining candidate relationships through regular touchpoints and the critical need for keeping engagement human and personal.

Expect to learn about their team-centric approach to recruitment, the consultative value they provide to clients regardless of economic conditions, and the industry-tested strategies they're employing to drive business in 2024. You'll hear how a tight focus on discipline, industry, and geography—DIG—helps narrow down market focus effectively, and why data management and clean databases are more crucial than ever.

Join us as we touch on topics like the power of high call volumes, the use of technology in enhancing recruiter efficiency, and the strategic advantages of retained business. From the practicalities of running a successful executive search firm to unpacking the layers of the short game and long game in recruitment strategy, we're covering it all.

Don't miss this deep dive into the intersection of technology, strategy, and the human touch in the modern world of executive hiring. It's all here on "The Full Desk Experience." Stay tuned!

Featured Links:
Jen Meyer:  https://www.linkedin.com/in/jmeyergovig/
Lindsay Brightwell: https://www.linkedin.com/in/lschaaf/

On this episode, Kortney Harmon sits in the guest seat as a panelist for Lunch with Haley. Joined by many other esteemed thought leaders in staffing, the discussion takes a deep dive into the pivotal role of referrals, testimonials, and technological innovation in the staffing industry’s growth.

🔑 In this episode, you'll learn:

- Referrals are pure gold: They result in longer employee retention and are preferred by 82% of employees over all other sourcing channels.

- Relationship-building is the new currency: Trust and credibility are foundational in leveraging referrals and testimonials effectively.

- AI isn't a replacement, it's an elevation: Embrace AI to enhance your process, and remember, those who marry human connection with smart tech will stay ahead.

The event, moderated by Brad Bialy, co-host of the Secrets of Staffing Success podcast, included panelists:

1. Lauren Jones and Rob Mann (You Own the Experience podcast)
2. Kortney Harmon (Full Desk Experience podcast)
3. Richard Rosner (The Staffing Shark)
4. Nicole Serres (Author of “From Receptionist to Boss”)
5. Steve Gipson (Host of Distinctly Digital podcast)

On this episode of The Full Desk Experience, we have the privilege of speaking with Chris Allaire, the esteemed CEO and founder of Averity.

Chris is here to drop some serious wisdom on the ever-evolving landscape of tech staffing and recruiting. With a robust 25-year background in the industry, he brings to the table an alternative outlook on the importance of prioritizing quality over quantity in candidate databases and relationships.

Today, we're uncovering the unique approaches that have catapulted Averity from its fledgling days to a powerhouse that juggles the delicate balance between full-time and contract staffing, and thrives despite the market's undeniable shift towards consultancy roles.

We'll explore Chris's contrarian take on KPIs, where he debunks common metrics and shines a spotlight solely on the power of interviews. Plus, get ready for an edifying debate on the role of AI in recruiting as Chris champions the irreplaceable human element of the hiring process.

Join us as Chris shares his invaluable insights on adapting client strategies, fosters growth even in downtimes, and why lending an ear to industry experts is vital. All this, plus a touch on the non-traditional benefits for today's IT consultants and a glimpse into Averity's goals for 2024.

Tune in, as we get a full dosage of what it truly means to connect talent with opportunity.

Welcome to another episode of Industry Spotlight, where we dive deep into the recruiting and staffing industry, uncovering the secrets to success and the innovations shaping our future. Kortney Harmon had the pleasure of hosting a true veteran in the field of talent acquisition – the CEO of Miller Resource Group, Gary Miller. With an astonishing 46-year tenure in recruitment, Gary shares his transformative journey from his early days in sales to leading a firm that's a beacon in the industry.

We'll explore the undeniable importance of self-belief, curiosity, confidence, and commitment – keys that unlock success in any profession. During our conversation, we'll also delve into the impact of positive culture on attracting and retaining top talent and the anticipation of generational change in our industry.

From the challenges after 9/11 to the evolution of talent acquisition methods – from push-button phones and yellow pages to LinkedIn – Gary provides an intimate look at the growth, setbacks, and milestones of his company's journey. With 29 employees and a personal mission to help others achieve their dreams, his insights are invaluable.

As the world of recruitment adapts to technological advancements and the integration of artificial intelligence, Gary and Kortney discuss the incomparable value of the human connection. We examine the drive for improving automation, particularly in manufacturing, to overcome labor shortages, while reasserting the irreplaceable element of face-to-face interactions.

And of course, our guest doesn't shy away from reflecting on past mistakes – from premature office expansions to decisions that placed self-interest first. It's a frank conversation about leadership, the pivotal nature of decision-making, and the relentless quest for a balanced life as a forward-thinking entrepreneur.

So, grab your cup of coffee, settle in, and get ready for a profound episode with Gary Miller, filled with stories and strategies that define not just a stellar career, but the heart and soul of recruitment. Let's begin.

In this episode of The Full Desk Experience, host Kortney Harmon discusses the critical importance of replatforming your staffing and recruiting business as we head into 2024. Despite the uncertain economic landscape, Kortney highlights the golden opportunity presented by the potential slowdown and emphasizes the need for proactive measures. The episode delves into the benefits of replatforming your tech stack, providing insights on strategy, efficient processes, and a smarter, more proactive approach. Expert advice is shared to guide businesses in thriving amidst the challenges and uncertainties of the current market. Join us as we explore how to navigate these unprecedented times and position your business for success.