The Full Desk Experience

In this episode of The Full Desk Experience, host Kortney Harmon and producer Katie Jones dive into a letter from an overwhelmed recruiting manager who's finding themselves torn between leadership's expectations and their team's morale. The manager seeks advice on how to improve recruiting metrics without compromising quality or burning out the team. Kortney offers practical solutions, emphasizing open communication, focusing on quality over quantity, and doubling down on coaching and development. With empathy and hands-on coaching, the team can hit their targets while maintaining morale. Tune in for valuable insights on balancing the demands of upper management and the well-being of your team.

We're thrilled to have an expert in the talent acquisition field, Dan Harten, join us. With a storied career that spans across Amazon and Meta, Dan now brings his wealth of knowledge to HireEZ.

In this episode, we unpack the challenges of sourcing top talent externally and the crucial role of personalizing the recruitment process. Dan shares his experiences on how the best recruiters leverage market data, involve hiring managers early, and make each outreach count. He also sheds light on the potential pitfalls of AI, balancing inbound and outbound strategies, and the impact of personal branding in the industry.
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Links:
Dan's LinkedIn: https://www.linkedin.com/in/dan-harten-0542063b/
Crelate + HireEZ: https://www.crelate.com/integrations/partner/hireez
The Full Desk Experience newsletter: https://www.crelate.com/full-desk-experience

This episode of The Full Desk Experience features the insightful Alden Galvanek, President of the Chatham Group. Join us as Alden shares his expertise on the indispensable role of authenticity and expertise in the recruiting industry.

In this rich conversation, we'll uncover the nuances of the recruiter-client-candidate triangle and the pivotal nature of the recruiting call. With the global scale of the sales role now demanding swift hiring and rigorous candidate screening, Alden reveals how his firm manages to stand out through a formidable blend of cutting-edge technology and an in-house pool of industry experts.

Despite the rapid technology changes, we hear Alden's firm conviction that AI cannot replace the human touch—especially in crafting meaningful engagements and nurturing trust throughout the hiring process. Instead, it serves as a tool to assist with the logistics, while the irreplaceable human intuition navigates cultural fits and personal connections.

Don't miss Alden's take on combating recruitment challenges, from attracting top-notch talent amidst a tech revolution to educating clients about the synergy of personal relationships and technological advancements. Plus, we'll discuss the best ways to retain that talent through a solid company culture and transparent communication.
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Links:
Alden Galvanek's LinkedIn profile: https://www.linkedin.com/in/aldengalvanek/
The Chatham Group: https://mrichatham.com/
The Full Desk Experience: https://crelate.com/full-desk-experience

In this episode of Industry Spotlight, we're honored to have Sharon Hulce, a vanguard in the executive search arena. Sharon is the CEO and Founder of Employment Resource Group, a retained-search firm.

In this conversation with Kortney Harmon, Sharon brings to light the critical aspects of her firm's approach, emphasizing the importance of establishing value through courage and confidence during fee negotiations.

She'll also reveal her powerful strategy in relationship building, making personal visits to clients and prioritizing phone communication over emails to create a more meaningful connection.

Sharon discusses how she measures success in her firm, and despite the simplicity, ensures that candidates are not just found, but placed.

Throughout the episode, we'll also tackle topics such as the complexity of counteroffers, the ethical considerations in recruitment, and navigating the waters of an industry increasingly influenced by AI technology—all while maintaining the irreplaceable human touch.

Sharon isn't just here to share her story; she offers valuable guidance from lessons learned, demonstrating why courage, determination, and a "buffalo" mentality are essential to thrive.

Join us as Sharon imparts her wisdom on the benefits of retained search, the consultative approach her firm takes, and how to stand out by offering a unique value proposition to clients.

Prepare to be inspired as Sharon Hulce pulls back the curtain on the dynamic and transformative world of retained executive search. Let the conversation begin.

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Links:
Employment Research Group website: https://ergsearch.com/
Sharon Hulce's LinkedIn: https://www.linkedin.com/in/sharonhulce/

Join us for an insightful conversation with Joanie Biley. With her extensive 30-year background in talent acquisition and as the Chief Experience Officer at EmployBridge, Joanie shares her analysis of the present and future job market. She'll divulge predictions for a softening in the 2024 job growth, the digital transformation in recruiting through AI, and the importance of technology for competitive edge in talent acquisition.

Get ready for strategic insights on upskilling the workforce, and a discussion on the challenges and opportunities staffing firms face in current legislation. Joanie will share her expertise on building lasting relationships and sales in a shifting market, and we'll underline the value of strategic engagement and prioritizing what's within our control in uncertain times.

Tune in for a comprehensive look at what will drive the labor market in 2024, and how to find balance and opportunity amidst it all, with Joanie Bily's expertise leading the way.

In this episode, we'll explore the evolving landscape of executive search with Jen Meyer, the senior VP and general manager of Govig and Associates, a firm renowned for not just their recruitment acumen but also their strategic partnerships and in-depth market insights. Alongside Jen, we have Lindsay Brightwell from Boaz Partners, who brings a wealth of knowledge from the specialty chemicals, animal health, and advanced materials sectors.

Our guests will share how they've adapted to industry slowdowns and the increased integration of technology, like AI, in their processes, all while emphasizing the irreplaceable value of human connections. Jen and Lindsay will discuss the significance of maintaining candidate relationships through regular touchpoints and the critical need for keeping engagement human and personal.

Expect to learn about their team-centric approach to recruitment, the consultative value they provide to clients regardless of economic conditions, and the industry-tested strategies they're employing to drive business in 2024. You'll hear how a tight focus on discipline, industry, and geography—DIG—helps narrow down market focus effectively, and why data management and clean databases are more crucial than ever.

Join us as we touch on topics like the power of high call volumes, the use of technology in enhancing recruiter efficiency, and the strategic advantages of retained business. From the practicalities of running a successful executive search firm to unpacking the layers of the short game and long game in recruitment strategy, we're covering it all.

Don't miss this deep dive into the intersection of technology, strategy, and the human touch in the modern world of executive hiring. It's all here on "The Full Desk Experience." Stay tuned!

Featured Links:
Jen Meyer:  https://www.linkedin.com/in/jmeyergovig/
Lindsay Brightwell: https://www.linkedin.com/in/lschaaf/

On this episode, Kortney Harmon sits in the guest seat as a panelist for Lunch with Haley. Joined by many other esteemed thought leaders in staffing, the discussion takes a deep dive into the pivotal role of referrals, testimonials, and technological innovation in the staffing industry’s growth.

🔑 In this episode, you'll learn:

- Referrals are pure gold: They result in longer employee retention and are preferred by 82% of employees over all other sourcing channels.

- Relationship-building is the new currency: Trust and credibility are foundational in leveraging referrals and testimonials effectively.

- AI isn't a replacement, it's an elevation: Embrace AI to enhance your process, and remember, those who marry human connection with smart tech will stay ahead.

The event, moderated by Brad Bialy, co-host of the Secrets of Staffing Success podcast, included panelists:

1. Lauren Jones and Rob Mann (You Own the Experience podcast)
2. Kortney Harmon (Full Desk Experience podcast)
3. Richard Rosner (The Staffing Shark)
4. Nicole Serres (Author of “From Receptionist to Boss”)
5. Steve Gipson (Host of Distinctly Digital podcast)

On this episode of The Full Desk Experience, we have the privilege of speaking with Chris Allaire, the esteemed CEO and founder of Averity.

Chris is here to drop some serious wisdom on the ever-evolving landscape of tech staffing and recruiting. With a robust 25-year background in the industry, he brings to the table an alternative outlook on the importance of prioritizing quality over quantity in candidate databases and relationships.

Today, we're uncovering the unique approaches that have catapulted Averity from its fledgling days to a powerhouse that juggles the delicate balance between full-time and contract staffing, and thrives despite the market's undeniable shift towards consultancy roles.

We'll explore Chris's contrarian take on KPIs, where he debunks common metrics and shines a spotlight solely on the power of interviews. Plus, get ready for an edifying debate on the role of AI in recruiting as Chris champions the irreplaceable human element of the hiring process.

Join us as Chris shares his invaluable insights on adapting client strategies, fosters growth even in downtimes, and why lending an ear to industry experts is vital. All this, plus a touch on the non-traditional benefits for today's IT consultants and a glimpse into Averity's goals for 2024.

Tune in, as we get a full dosage of what it truly means to connect talent with opportunity.

Welcome to another episode of Industry Spotlight, where we dive deep into the recruiting and staffing industry, uncovering the secrets to success and the innovations shaping our future. Kortney Harmon had the pleasure of hosting a true veteran in the field of talent acquisition – the CEO of Miller Resource Group, Gary Miller. With an astonishing 46-year tenure in recruitment, Gary shares his transformative journey from his early days in sales to leading a firm that's a beacon in the industry.

We'll explore the undeniable importance of self-belief, curiosity, confidence, and commitment – keys that unlock success in any profession. During our conversation, we'll also delve into the impact of positive culture on attracting and retaining top talent and the anticipation of generational change in our industry.

From the challenges after 9/11 to the evolution of talent acquisition methods – from push-button phones and yellow pages to LinkedIn – Gary provides an intimate look at the growth, setbacks, and milestones of his company's journey. With 29 employees and a personal mission to help others achieve their dreams, his insights are invaluable.

As the world of recruitment adapts to technological advancements and the integration of artificial intelligence, Gary and Kortney discuss the incomparable value of the human connection. We examine the drive for improving automation, particularly in manufacturing, to overcome labor shortages, while reasserting the irreplaceable element of face-to-face interactions.

And of course, our guest doesn't shy away from reflecting on past mistakes – from premature office expansions to decisions that placed self-interest first. It's a frank conversation about leadership, the pivotal nature of decision-making, and the relentless quest for a balanced life as a forward-thinking entrepreneur.

So, grab your cup of coffee, settle in, and get ready for a profound episode with Gary Miller, filled with stories and strategies that define not just a stellar career, but the heart and soul of recruitment. Let's begin.

In this episode of The Full Desk Experience, host Kortney Harmon discusses the critical importance of replatforming your staffing and recruiting business as we head into 2024. Despite the uncertain economic landscape, Kortney highlights the golden opportunity presented by the potential slowdown and emphasizes the need for proactive measures. The episode delves into the benefits of replatforming your tech stack, providing insights on strategy, efficient processes, and a smarter, more proactive approach. Expert advice is shared to guide businesses in thriving amidst the challenges and uncertainties of the current market. Join us as we explore how to navigate these unprecedented times and position your business for success.

In the "12 Days of FDE" special, we revisit the most captivating moments from The Full Desk Experience of 2023. From industry insights and expert advice to award-winning episodes, we've got it all. Listen in as we explore topics such as leveraging AI for recruiting, driving process and growth through data, the significance of change management, and the magic of digital transformation in staffing.

Join host Kortney Harmon and a lineup of industry leaders as they unpack the highlights of the past year and share valuable takeaways to help your talent business thrive in the coming year. So sit back, relax, and immerse yourself in the best of The Full Desk Experience.

Links:

1. Industry Spotlight | Jen Meyer – SVP and GM at Govig – Driving Process and Creating Growth Through Data: https://www.crelate.com/blog/industry-spotlight-jen-meyer

2. Industry Spotlight | Tom Erb – President at Tallann Resources – Proactively Planning for Success in Any Market Cycle: https://www.crelate.com/blog/tom-erb-success-in-any-market

3. Workshop | Exploring the Future of Recruiting with ChatGPT: Insights, Challenges and 10 Use Cases: https://www.crelate.com/blog/insights-challenges-use-cases-chatgpt

4. Workshop | Get Off the KPI Hamster Wheel: Why Your Metrics are Keeping Your Recruiting and Staffing Business From Growing: https://www.crelate.com/blog/kpi-hamster-wheel

5. Workshop | The Not-So-Scary World of Staffing: Creative Solutions for Your Talent Business: https://www.crelate.com/blog/creative-solutions-talent-business

6. Industry Spotlight | Aaron Grossman – CEO at TalentLaunch – Expert Tips for Scaling Your Staffing Business: https://www.crelate.com/blog/aaron-grossman-growth-in-staffing

7. Industry Spotlight | Jim Stroud – HR Influencer & Content Creator – The Pros and Cons of ChatGPT and AI in the Talent Industry: https://www.crelate.com/blog/jim-stroud-pros-cons-chatgpt

8. Industry Spotlight | Lauren Jones – CEO and Founder of Leap Consulting – The Magic of Digital Transformation in Staffing and Recruiting: https://www.crelate.com/blog/lauren-jones-digital-transformation

9.Workshop | Redeployment Strategies to Increase Revenues for Your Talent Business with Sarah Gossin: https://www.crelate.com/blog/redeployment-strategy-sarah-gossin

10. Workshop | Tips for Successful Change Management in Your Talent Business: https://www.crelate.com/blog/change-management-talent-business

11. Workshop | Mapping Your Talent Organization for Future Growth: Career Pathing and Succession Planning with Dan Mori: https://www.crelate.com/blog/dan-mori-future-proofing-talent-businesses

12. The Changing Face of Recruiting: Discoveries from the Staffing World Show Floor: https://www.crelate.com/blog/podcast-changing-face-of-recruiting-discoveries-from-the-staffing-world-show-floor

We're diving deep into the art of goal setting and how it can catapult your success in the talent industry. 

We're exploring the impact of written goals, the power of accountability partners, and the specifics you need in your goals to thrive in recruiting and staffing. Yes, the landscape has shifted with challenges like skill shortages and changing candidate expectations, but fear not—we're unpacking the opportunities for companies ready to adapt and innovate.

Expect to hear about 'WOOP goals', a novel strategy that comprises Wish, Outcome, Obstacle, and Plan, a realistic and action-oriented framework that's revolutionizing traditional goal setting. We're rolling out strategies to improve candidate pipelines, reduce time to hire, and enhance the overall candidate experience, and we're not shying away from challenges like competitive compensation or employer branding.

In our AMA, Kortney will discuss turning clients into key accounts, leveraging data, and the role a client portal plays in solidifying client relationships and communication.

We're packed with advice on setting ambitious goals, providing resources, and, yes, treating technology as a support tool, not a solution. So, let's roll up our sleeves, set some WOOP goals, and turn our teams into recruiting rock stars. Get ready for a powerful session that could very well redefine how you approach your next set of ambitious goals here on The Full Desk Experience!

Links:

Crelate & Conquer: https://join.crelate.com/crelate-and-conquer

Industry Spotlight with Julie Jones: https://www.crelate.com/blog/podcast-industry-spotlight-julie-jones

Episode about Key Accounts: https://www.crelate.com/blog/developing-key-accounts

WOOP Goals worksheet: https://join.crelate.com/download-your-woop-goals

In this episode of The Full Desk Experience, host Kortney Harmon delves into the crucial aspects of improving staffing and recruiting firms without relying solely on AI. With a focus on human connection, Kortney explores the significance of genuine relationship building, creative sourcing strategies, leveraging employee referrals, and investing in professional development for recruiting teams.

Providing valuable insights and practical tips, this episode aims to equip staffing & recruiting operations leaders with the foundational elements necessary for success in the talent acquisition industry. Join us as we uncover the keys to thriving in the staffing and recruiting business on The Full Desk Experience podcast.

Links:
Register for The Full Desk Experience emails and updates: www.crelate.com/full-desk-experience
Connect with Crelate: https://bit.ly/49ZcTlY

Buckle up, because today we have an industry giant with us, Tricia Tamkin, a seasoned recruiter with more than 25 years of experience. Not only has she owned her own firm, but she's also ventured into coaching and training recruiters, sharing her wealth of knowledge. Over the years, Tricia has seen the recruiting landscape evolve from paper to AI, and she strongly believes that being up-to-date on modern recruiting practices is key to thriving in this industry.

In this episode, she dives deep into her unique hiring approach and shares her insights on new technologies and their place within recruiting firms. Tricia breaks down her coaching strategies based on different client scenarios and discusses the common pitfalls that firms encounter when aiming to scale.

Leveraging her experience with experiments and strategies, Tricia will be digging into some detailed insights on topics like productivity, data analysis, and the relation between AI and recruiting. We'll even dive into the nitty-gritty of cold calling and its relevance in today's recruiting world.

This conversation is sure to be a goldmine of valuable information for anyone in the recruiting field, so stay tuned as we shine an industry spotlight on some of the key challenges and strategies in modern recruiting with Tricia Tamkin. Don't forget to subscribe to The Full Desk Experience podcast to stay updated on our upcoming Industry Spotlight series, releasing new episodes monthly. Now, without further ado, let's jump straight into our conversation!

Links:
Connect with Tricia Tamkin on LinkedIn: https://www.linkedin.com/in/triciatamkin/
Connect with Moore eSSentials: https://mooreessentials.com/
Register for The Full Desk Experience emails and updates: www.crelate.com/full-desk-experience
Connect with Crelate: https://bit.ly/49ZcTlY

In this episode, our host, Kortney Harmon dives deep into the world of recruitment with our esteemed guest, Brad Wolff. Brad is an accomplished entrepreneur, who has founded two thriving recruiting firms. He's here to share his wisdom about the staffing industry, touch upon the importance of Applicant Tracking System, and paint a clear picture on the common hurdles faced by recruiting firm owners. You'll hear insights about change management, benefits of continuous learning, leveraging relationships for business, and the significance of a well-rounded content strategy. Brad will also share an inspiring case study of how he managed to triple the revenue of a tech firm within six months. We promise a trove of advice and learning on sales and marketing strategies in recruiting firms as well. Sit back, turn up the volume, and enjoy this insightful conversation with Brad Wolff right here on The Full Desk Experience.

Visit Brad's website: https://recruiterscoach.com/

Connect with Brad: https://www.linkedin.com/in/bwolff/

Welcome to another episode of The Full Desk Experience, the original podcast brought to you by Crelate. In today's episode, we dive into the highlights from Staffing World, featuring interviews with industry professionals on the show floor. Join host Kortney Harmon as she speaks with Tawanda Huff, Dot Peterson, Marnie Byner, Christy Connard, Anna Lisa, Sheena Ronnicker, and Pat Hudson about their experiences, challenges, and takeaways from the conference. From discussions on technology and AI to the importance of work-life balance and customer engagement, this episode offers valuable insights into the staffing industry today. Tune in and discover the latest trends and themes that are shaping the future of staffing.

On this episode of Industry Spotlight, we have a very special guest joining us: Michele Massaro, the Chief Operating Officer at Abacus Corporation. Michele brings with her over 30 years of experience in the staffing industry, and she's here to share her insights, knowledge, and industry updates with all of us.

In this episode, Michele discusses innovative strategies and support. She emphasizes the importance of talent retention, staff redeployment, and providing a stellar experience for contingent workers. We dive into a case study highlighting the impact of cleaning up job orders and the successful offsetting of declining sales through direct hire revenue.

Our conversation also delves into the challenges and evolving nature of the staffing industry, including legislative changes, market demands, and internal adaptability. Together, we explore the concept of being a one-stop shop for clients and how staffing firms can redefine their role to provide solutions for both direct hires and contingent staffing. We also touch on technology challenges, the need for digital transformation, and staying ahead of the curve in an ever-changing landscape.

In this episode, we dive into the exciting world of staffing and manufacturing, exploring the trends, challenges, and innovations discussed at the recent Staffing World conference. Katie Jones, Podcast Producer, hosts a panel discussion with Kortney Harmon, Director of Industry Relations at Crelate and Host of The Full Desk Experience, Tom Hunley, Sr. Product Marketing Manager at Crelate, and Chris Hesson, Manager of Professional Service at Crelate about what they learned at Staffing World.

From the intriguing concept of "getting over ghosting" to the impact of AI on the industry, we cover it all. We also uncover the recurring struggle of finding the right talent and the concerns about a possible economic downturn. Our panel shares their insights on optimizing the workforce, leveraging AI, and the importance of understanding different generations' perspectives. 

Additionally, we explore fascinating technologies like Fireflies AI and Hire Easy, and discuss the need for creativity and adaptability to navigate the ever-changing landscape of the industry. So sit back, relax, and enjoy this enlightening conversation with our esteemed guests as we uncover the valuable takeaways from the Staffing World exhibition.

Kortney Harmon joins Benjamin Mena on The Elite Recruiter to share her insights on building trust and relationships, as well as improving foundational processes, in the staffing industry. Harmon talks about her own journey in the industry, the importance of touch points and relationship-building, and the impact of automations and KPIs on business success.

Harmon believes that many office leaders miss out on business growth opportunities because they focus on the wrong things. Instead of developing foundational processes that address training and adoption of new technology, office leaders often focus on pushing their teams to do more without measuring what really matters. Harmon advises that businesses should consider integrated reports that look across the whole process rather than the performance of individual team members.

Through Crelate’s event series and podcast, Harmon provides insights on the importance of building strong relationships and establishing connections with clients and candidates. Harmon shares her “touch plan” strategy, which involves creative touches and a communication cadence. She recommends focusing on non-opportunity needs of potential clients to establish connections rather than focusing only on finding the right person for the right job.

In addition to her experience in the recruitment industry, Harmon shares her insights into leadership and productivity. As a busy mom herself, she recommends finding ways to be more productive with the time you have and exploring new resources, such as podcasts and downloadable assets, to stay up to date and discover new ideas. Harmon also explores the importance of automations in the industry and shares tips on setting up workflows and forms to increase efficiency and avoid forgetfulness.

Overall, Harmon’s insights on leadership, foundational processes, and relationship building provide a valuable resource for businesses looking to succeed in the recruitment industry. Crelate’s live event series, podcast, and industry spotlights offer businesses a wealth of information to help them navigate and succeed in today’s competitive market. Tune in to the podcast to discover actionable insights and strategies to take your recruitment business to the next level.

Key Takeaways:

- Building relationships and establishing connections are key to business growth in the staffing industry.

- Knowing how to communicate with people in the industry, frequency of outreach and preferred communication method is key for successful touch points.

- Automations can be useful in improving efficiency and avoiding forgetfulness in recruitment and sales processes.

- Measuring and evaluating KPIs can provide diagnostic and predictive information for business success.

- Foundational processes, which include training and adoption of new technology, are critical for teams to follow and build upon for scalability and replication.

Links from the episode:

KPI Hamster Wheel Episode: https://www.crelate.com/blog/kpi-hamster-wheel

Blueprint for BD and 12 Touchpoint Strategy:

https://www.crelate.com/blog/multi-channel-touch-strategy

Additional Links:

https://join.crelate.com/multi-channel-touch-plan-strategy-ebook

https://app.hubspot.com/content-detail/5266056/landing-page/86847472943/performance

Connect with Benjamin Mena:

Benjamin Mena with Select Source Solutions: http://www.selectsourcesolutions.com/

Benjamin Mena LinkedIn: https://www.linkedin.com/in/benjaminmena/

Benjamin Mena Instagram: https://www.instagram.com/benlmena/

Benjamin Mena TikTok: https://www.tiktok.com/@benjaminlmena

Benjamin Mena Twitter: https://twitter.com/benjamin_l_mena

The Elite Recruiter Podcast Instagram: https://www.instagram.com/theeliterecruiter/

Connect with Kortney Harmon:

Kourtney Harmon LinkedIn: https://www.linkedin.com/in/kortneyharmon/

In this episode of The Full Desk Experience, Kortney Harmon comes to us from the Staffing World exhibition show floor. She dives into the challenges faced by offices in the staffing and recruiting industry through interviewing several industry professionals at the recent Staffing World conference.

Joining her are guests Wanda Smith, Tammy Turner, John Nossaman, Tirrany Nettles, Cody Cope, Carrie Buffington, and Blake Babcock, who share their experiences and the biggest challenges their offices are currently facing.

From the struggle of finding the right talent to the need for streamlined systems and the impact of AI on recruiting, this episode uncovers the issues that recruiters and staffing firms are grappling with.