The Intersection of Customer Experience and Technology with Eric Ritchey

In this episode, Christopher Wall, Co-Founder and CEO of Zeus Logics, joins Host Brian Glick, CEO of Chain.io, to discuss:

• Why accurate, real-time data is essential for the customs process
• The importance of understanding current legislation during the customs process
• Developing customs clearance technology to help importers take control of their customs clearance
• The future of customs data and compliance
• Chris’ background in investment management and his transition to the supply chain industry

Christopher is an entrepreneur and investor in enterprise software systems serving the global trade management, logistics, and FINTECH industries. He specializes in global trade compliance systems and is the Cofounder of Zues Logics, a software company focusing on creating more efficient customs processes.

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In this episode, Cindy Allen, CEO and Managing Director of Trade Force Multiplier, joins Host Brian Glick, CEO of Chain.io, to discuss:

• Cindy’s journey in the trade industry, from from CJ Tower and DHL, to FedEx Trade Networks and now as founder of Trade Force Multiplier
• Navigating government interactions for a small business
• Prioritizing collaboration between CBP, the trade, and other government agencies
• The importance of mentorship and career support in the supply chain industry

Cindy Allen is an accomplished executive with over 35 years of experience in international trade, showcasing a stellar track record in navigating the complexities of governmental agency liabilities and enhancing customer satisfaction.Connect with Cindy
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In the second and final part of this series, Ami Daniel, Co-Founder and CEO of Windward, joins Host Brian Glick, CEO of Chain.io, to discuss:

• Global trade, job security, and the impact of technology
• AI-generated content and its impact on businesses
• The cost of capital and company growth
• The future of supply chains with emerging technologies

Ami is the co-Founder and CEO of Windward, a maritime data and analytics company bringing visibility to the maritime domain.

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In this episode, Ami Daniel, Co-Founder and CEO of Windward, joins Host Brian Glick, CEO of Chain.io, to discuss:

• His journey from Naval Officer to Founder
• Entrepreneurship, purpose, and resilience in turbulent times
• Building company culture and learning from failures
• Taking Windward public and lessons learned

Ami is the co-Founder and CEO of Windward, a maritime data and analytics company bringing visibility to the maritime domain.

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In this episode, Peter Tirschwell, VP of S&P Global, joins Host Brian Glick, CEO of Chain.io, to discuss:

• AI investments, industry trends, and progress toward greener supply chains
• How personal relationships continue to drive growth in logistics
• The value of S&P’s annual maritime event, TPM
• Peter’s journey with the Journal of Commerce and lessons learned in his role

Peter has been reporting on supply chains for nearly 30 years. Prior to his role as the Vice President of S&P Global, he served as a shipping and international trade reporter, bureau chief, assistant managing editor, and editor in chief of the Journal of Commerce newspaper. Peter is also the Founder and a chairman of the TPM conference, the world's largest container shipping event founded in 2001. Peter continues to write as a columnist for The Journal of Commerce and JOC.com covering a range of international logistics topics.

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In this episode, Tim Weiss, Co-Founder and CEO of Optera, joins Host Brian Glick, CEO of Chain.io, to discuss:

• Balancing grassroots impact and corporate regulation in sustainability
• Environmental activism strategies for businesses
• Reducing emissions and decarbonization efforts in the logistics industry
• New regulations, taxes, and considerations for shippers and forwarders
• Climate tech for emissions reduction

Tim is Co-Founder and CEO of Optera, a platform that helps corporations measure, manage, and reduce their carbon emissions up and down their value chains, backed by comprehensive and trusted data.

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In this episode of supply chain connections, we're sharing a recording from a recent webinar hosted by Brian Glick, CEO, and Rose Smith, VP of Customer Success, at Chain.io. In this episode, Brian and Rose explain the evolving shipper needs LSPs should be aware of as we move into 2024 including:

• The different requirements of shippers based on their size and complexity
• What shippers are focused on post-pandemic
• The importance of maintaining relationships during a downturn
• Innovation, sustainability, and compliance across supply chains
• Three main motivations for shipper sustainability
• Trade compliance challenges and opportunities for LSPs

Rose Smith recently joined Chain.io as our VP of Customer Success, where she leverages her supply chain expertise building large scale digital solutions to drive innovation with our customers. Prior to joining Chain.io, Rose held pivotal leadership roles as Senior Director of Supply Chain Operations for iRobot and Head of Supply Chain Development for the LEGO Group. In these roles, Rose played an instrumental role in strategizing, implementing, and evolving supply chain frameworks.

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In this episode, Chris Jamroz, Executive Chairman of the Board and CEO at Roadrunner, joins Host Brian Glick, CEO of Chain.io, to discuss:

• Improving logistics services through direct connectivity
• Process optimization and technology to improve efficiency and customer experience
• Challenges of relying on outdated technology

Chris Jamroz is the Executive Chairman of the Board and CEO at Roadrunner. Chris is a highly experienced executive focused on creating shareholder value through active executive management of portfolio companies in transportation, logistics and cyber security. Before coming to Roadrunner, Chris served in executive roles at Emergent Cold, STG Logistics, and Garda Cash Logistics.Tune into a related episode, Embracing a Digital Supply Chain with Mauro Rodrigo Gonzalez, CSO + President of Ascent On-Demand at Ascent Global Logistics.

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In this episode, Tom Durrenberger, CEO at Bravotran, joins Host Brian Glick, CEO of Chain.io, to discuss:

• Software investments for freight forwarders
• Methods for cost saving and improved visibility
• Streamlining the payables and invoicing process
• Industry challenges and culture in supply chain
• BravoTran’s focus on payables automation

Tom was inspired by BravoTran’s ability to bring just the right tools to the freight forwarding world. He saw what BravoTran can do to overcome massive business challenges and it was an opportunity he couldn’t pass up. Listen to his story on the podcast now!

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In this episode, Roger Garza, Director of Global Product Management at xpd global, joins Host Brian Glick, CEO of Chain.io, to discuss:

• The problems that logistics providers solve for their customers
• Challenges in supporting manufacturers
• How xpd organizes data across their company and customers
• Why project planning is a pivotal part of his role in product management
• The value logistics providers bring to the market

Roger Garza, Director of Global Product Management at xpd global, a prominent supply chain logistics solutions provider, oversees the development and implementation of cutting-edge products and services designed to meet the needs and expectations of global manufacturers.With over two decades of experience in the logistics and sales industry, Roger boasts a proven track record of delivering exceptional results, adeptly managing teams, and generating substantial value to the company and its customers.

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