Truly Unified Communications with DialPad (Guest Dan Pecher)

Struggling to keep up with the evolving demands of Data Centers? Join Max Clark, Founder at ITBroker.com, in a revealing conversation with Jay Smith, Vice President of Business Development at Evocative.

We explore the evolving world of Data Centers, the unique approach of Evocative, and the intriguing shift towards Bare Metal. With over two decades of shaping the Data Center landscape, Jay offers unparalleled insights on customer demands, AI and ML trends, and some bold predictions you don't want to miss!  What's your take on the Bare Metal vs Cloud Debate? Share your thoughts in the comments👇 

Time Stamp: 
0:08 - Introduction to the Episode: Deep Dive in Internet Infrastructure Developments for 2024 
0:51 - Exploring Jayson “Jay” Smith's Two-Decade Journey in Data Centers
3:29 - Building and Buying Data Centers
9:33 - Analyzing Data Center Demands: Repatriating Cloud Workloads
21:24 - What Does Bare Metal Mean with Evocative?
23:52 - Bare Metal Management
29:23 - Walkthrough for an Engagement in Bare Metal
32:31 - Shifting to Bare Metal? Get Expert Insights for a Smooth Transition
35:16 - Bare Metal Savings Uncovered: Separating Myth from Reality
44:51 - Demystifying vCPU Metrics: The Benefits of Bare Metal over Cloud
46:50 - What's on the Horizon: Predicting the Future of Data Centers
54:29 - To Build or Colocate? Making the Right Decision for Your Data Center Needs

Do you have any questions or need advice on your Data Center strategy? Leave a comment below! 

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#datacenter #datacenters #BusinessTips #businessadvice #b2b #businesssuccess #businessstrategy #technology #tech #techindustry #techcommunity #ceo #cfo #businessgrowth #TechDeepDive #Podcast

Ever feel overwhelmed by the complexities of cybersecurity? You're not alone! In our latest podcast, Elia Cohen from AT&T Cybersecurity shares invaluable insights on how to improve your cybersecurity posture without breaking the bank. Whether you're a small business owner or run a large enterprise, there are simple and effective steps you can take to protect yourself and your business from online threats. So, where do you start, and what can be done to make a significant impact? Listen in to find out!

Time Stamp: 

0:10 Introduction to the Episode

3:47 Exploring AT&T and Its Market Segmentation

4:50 Decoding SMB, Midmarket, and Enterprise Definitions

6:10 AT&T Cybersecurity’s Unique Offerings for Small and Medium Businesses (SMBs)

10:14 Unpacking the Dynamics of Cybersecurity for SMBs

15:56 A Ransomware Tale: Impact on a Small and Medium Business

16:52 The Intersection of Cybersecurity and the Insurance Industry

18:00 Anatomy of a Ransomware Attack

19:47 Factors That Make You Susceptible to Ransomware Attacks

20:56 A Dive into Targeted Cyberattacks

21:56 Empowering Customers Through Cybersecurity Support

34:02 The Importance of Multifactor Authentication

35:00 Exploring of Passkeys

38:38 Navigating Endpoint Detection and Response (EDR)

42:40 DIY Cybersecurity vs. Hiring 

45:57 Unraveling the Layers of Vulnerability Management

53:20 The Role of a Virtual Chief Information Security Officer

57:10 Unveiling the Incident Response Services

1:02:27 Wrapping Up with AT&T Cybersecurity Insights

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#cyberattack #cybercrime #cyberdefense #Cybersecurity #technology #tech #techindustry #techcommunity #informationtechnology #ceo #cfo #businessgrowth #TechDeepDive #Podcast 

🤔 Wondering how to simplify network management and enhance security? 

Join Max Clark, founder of ITBroker.com, and our expert guests, Jim Finnerty, Director of Channel, and Lior Mazor, Global Head of Information and Physical Security from Perimeter 81, on the Tech Deep Dive podcast! 

Learn how to bid farewell to tedious setup and manual configurations while ensuring the safety of your organization's assets. We'll explore SASE, Firewall, VPN, and more. Tune in and take your network to the next level! 🚀 

Time Stamp: 
00:10 - Overview of the Episode
02:28 - Introducing Jim Finnerty, Director of Channel at Perimeter 81, and Lior Mazor, Global Head of Information and Physical Security at Perimeter 81
12:54 - What is Perimeter 81?
14:00 - Depth of Perimeter 81 in the Security Space
18:56 - ROI on SASE Perimeter 81
21:34 - Cybersecurity Priorities for Companies
46:31 - Default Features in the Perimeter 81 Platform
1:13:22 - What's Next with Perimeter 81?
 
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***
#cyberattack #cybercrime #cyberdefense #Cybersecurity #SASE #cloud #connectivity #technology #tech #techindustry #techcommunity #informationtechnology #ceo #cfo #businessgrowth #TechDeepDive #Podcast #Perimeter81

Ever thought about how business details from your company's chats and calls can help your business grow? Want to improve customer support and teamwork? 🤔

Check out the latest episode of Tech Deep Dive with Max Clark from ITBroker.com as he chats with Dan Pecher, Channel Solution Consultant at Dialpad. Together, they discuss business outcomes and business drivers related to phone systems and contact centers 🎙️✨
Find out how Dialpad can help your business get useful information from company chats and calls, whether inside or outside your business. And more importantly, how to use that info to do better in your business.

Time Stamp: 
00:10 - Overview of the Episode
00:57 - Introducing Dan Pecher & Dialpad for CCaaS & UCaaS
06:33 - Implications of Losing a Business Phone 
18:00 - Exploring the Benefits of UCaaS
19:37 - UCaaS vs. CCaaS: Understanding the Differences
22:11 - Dial Pad's Role in Enhancing Sales Team Performance
24:35 - Key Advantages of CCaaS
27:12 - Diving into Marketing Intelligence
30:31 - The Customer Journey through Dialpad
32:15 - AI in Customer Service: Self-Service vs. Real-Time Assistance
38:15 - Dialpad's Integration Capabilities with Other Platforms
42:27 - Insights on Call Habits
45:35 - The Beginning of Customer Experience
53:42 - How Dialpad Bolsters Agent Support & Analytics Capture

 
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***
#telecommunications #phonesystems #messaging #BusinessCommunication #customerexperience #customerservice #customersatisfaction #customersupport
#sms #technology #tech #IT #informationtechnology #marketing #techindustry #techcommunity #ceo #cfo #businessgrowth #TechDeepDive #Podcast

 How do you harness the power of the cloud to the edge? 🌐🔥

Tune in to the latest episode of Tech Deep Dive with host Max Clark, founder of ITBroker.com, featuring our expert guests, Dave Nowicki, Senior Solution Architect at Expedient, and John Spivey, Partner Account Executive at Expedient, as they share their deep insights on this topic. 🌟💬

Discover the transformative potential of Expedient's interconnected network of data centers strategically placed throughout the United States. Explore how they enable cloud, colocation, disaster recovery, and VDI in top-tier facilities backed by 24x7x365 support. 🏢

Timestamps for Expedient

0:00 - Introduction to Taking the Power of the Cloud to the Edge with Expedient

1:49 - Meet John Spivey, Partner Account Executive, and Dave Nowicki, Senior Solution Architect at Expedient

2:44 - Exploring the World of Expedient: What is Expedient?

4:05 - Data Center Acquisitions: A Closer Look at Expedient's Expansion

8:34 - Identifying the Right Acquisition Prospects for Expedient

11:54 - What’s the Business Driver to Get Out of Data Centers

22:10 - The Inescapable Costs of Embracing the Cloud

29:22 - The Expedient Edge: Solving Real Problems

35:09 - Deploying the Expedient Edge: A Step Forward

50:06 - Applications Shaping the Future of Expedient Edge

56:21 - Crafting the Ideal Customer Profile for Expedient

59:21 - Addressing the Fear of Ransomware

1:00:00 - Exploring Expedient’s Tech Solutions

1:02:29 - Thoughts on Ransomware 

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***

#datacenter #datacenters #datacentersolutions #cloud #cloudinfrastructure

 #technology #tech #techindustry #techcommunity #ceo #cfo #businessgrowth #TechDeepDive #Podcast #Expedient

🤔 Seeking to create the ultimate end-user journey?  🌐

Join us on the next Tech Deep Dive episode as Max Clark, founder of ITBroker.com, sits down with Roman Jeitziner, Head of Sales US at Open System. Together, they’ll discuss how businesses can enhance user satisfaction through Managed SASE. 

Explore how Open Systems' Managed SASE offers a comprehensive, unified, and user-friendly single-vendor solution thoughtfully designed to tackle today's pressing business challenges head-on.

Don't miss out on expert insights that could transform your digital landscape! 🚀 

00:24 - Meet Roman Jeitziner, Head of Sales US at Open Systems
for Managed SASE and the World of Open Systems 
1:57 - Unveiling the Offerings of Open Systems 
4:14 - Target Audience Insights: Who Does Open Systems Cater to? 
8:33 - Exploring the Journey of Open Systems 
15:12 - Deep Dive into SD-WAN with Open Systems 
19:08 - Customer Deployment with Open Systems 
32:46 - Driving Factor for Customers to Migrate to Open Systems.
40:00 - The Power of Managed Service Providers (MSPs) in Partnership with Open Systems 
51:00 - Pricing Dynamics and Perspective with Open Systems 
53:30 - Unveiling ROI with Open Systems 
56:00 - Parting Insights from Roman Jeitziner 
 
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***
#cyberattack #cybercrime #cyberdefense #Cybersecurity #SASE #cloud #connectivity #technology #tech #techindustry #techcommunity   #informationtechnology #ceo #cfo #businessgrowth #TechDeepDive #Podcast #Opensystems

🔍 Want to explore the future of Managed Services?

Don't miss our upcoming Tech Deep Dive with host Max Clark, founder of ITBroker.com, and featuring Eric Hasenstab, Thrive Network’s VP of Client Technology Solutions. 

🎙️Eric will share how Thrive's NextGen Managed Services are built to securely optimize business performance while eliminating internal resource constraints and staffing worries.

Time Stamp: 

0:00 Unveiling Eric Hasenstab: VP of Client Technology Solutions at Thrive

2:53 What Thrive Is and What Solutions They Offer

5:36 Operational Focus of Thrive

7:50 What Is the Customer Journey with You for Microsoft 365

14:50 Thrive and the MSP Landscape: Empowering SMEs

24:16 Empowering SMBs: Tailored Solutions by Thrive

36:10 Delivering Solutions to Clients

49:00 POD Implementation with Thrive

57:36 Smooth Sailing: Onboarding and Offboarding Insights

1:01:21 Exploring Thrive’s Equipment Based Management Services

1:07:09 Beyond the Clock: Unveiling After-Hours Support

1:08:41 Thrive vs. Assure: A Comparative Discernment

1:14:00 Exploring Desktop as a Service with Thrive

1:15:00 Thrive's Global Support

1:16:00 Extracting Key Takeaways from the Discourse

1:17:48 Parting Words from Eric Hasenstab

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***

#Cybersecurity #cloud #automation  #microsoft #connectivity #network   #cyberattack #cybercrime #businessadvice #businessmanagemen #CEO #cfo #cto #businessleaders #tech #technology #startup

How can businesses enhance both customer and agent experience to achieve exceptional results?

Join us for an insightful discussion on Tech Deep Dive with host Max Clark, founder of ITBroker.com, and special guest Adam Settle, Chief Product Officer at SharpenCX. 🌟

Discover how businesses can achieve exceptional results by enhancing both customer and agent experiences. Adam will unveil the transformative power of SharpenCX in converting data into strategic action. Through AI-driven decision-making and streamlined automated workflows, the SharpenCX platform will efficiently route and record customer interactions across every channel, leading to superior agent and customer experiences.

0:00 - Introducing Adam Settle, Chief Product Officer at SharpenCX 
2:40 - The Journey of SharpenCX
4:20 - Elevating the Agent Experience: Redefining Customer Support
9:00 - Ideal Customers of SharpenCX: Who Can Benefit from the Solution?
10:42 - SharpenCX and Credit Unions
11:43 - SharpenCX and Partnerships
14:23 - Supporting Mobile Interaction with SharpenCX
15:50 - The SharpenCX Solution Turnaround: Streamlining Contact Center Operations
25:17 - Building Customer Loyalty with SharpenCX: The Key Strategies
34:55 - Technology-Driven Agent Experience: SharpenCX's Approach
38:27 - Creating New Customer Experiences: How SharpenCX Empowers Agents
51:00 - Implementation Timeline: What to Expect with SharpenCX Solutions
58:14 - The Exciting Future of Contact Centers: A Glimpse Ahead
1:03:05 - ACR as the Defining Metric: Tracking Success with SharpenCX
1:06:25 - Balancing Customer and Agent Experiences: SharpenCX's Focus

Don't miss this opportunity to dive into the world of customer service technology and discover how to revolutionize your company's customer interactions. 🚀

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#callcenter #contactcenter #customersupport #customerservice   #callcenterservices #customersupportexecutive #tech #technology #ceo #cfo #cto #businessleaders #sharpenCX #ITBroker #TechDeepDive

🔍 How can Xcitium empower your business with unbeatable endpoint security? 🤔

Join Max Clark, founder of ITBroker.com, as he chats with Dani Pickens, RVP, Channel Sales West, and Tim Bandos, Executive VP of Cybersecurity Services at Xcitium, on Tech Deep Dive. Explore the unrivaled power of Xcitium's endpoint security solutions and discover how they can protect your business from cyber threats. Don't miss this insightful conversation! 

Time Stamp: 
0:33 - Introducing Dani Pickens and Tim Bandos
1:08 - Discovering the story and journey of Xcitium 
5:40 - How does Xcitium work with companies that already have existing security solutions deployed?
9:40 - Overview of Xcitium's service offerings
14:45 - Is auto mode an available feature for Xcitium's platform?
29:16 - Xcitium's MDR (Managed Detection and Response) solution for the masses
44:00 - Deployment options for Xcitium's services
52:29 - Predictions for future cyber attacks
54:34 - Discussion of higher risk profiles and how to mitigate them
1:02:39 - Overview of Xcitium's onboarding process for new clients
1:04:00 - How Xcitium helps prospects overcome uncertainty and become comfortable with the platform
1:06:29 - Final thoughts and remarks from Dani Pickens and Tim Bandos
 
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#cyberattack #cybercrime #cyberdefense #Cybersecurity #cyberawareness
#technology #tech #techindustry #techcommunity   #informationtechnology #cto
#ceo #cfo #ceos #cfos #businessgrowth #xcitium #TechDeepDive #Podcast #techconsulting 
#techcompanies

How does Darktrace protect enterprises from cyber disruption? 

Join us on Tech Deep Dive as Max Clark, founder of ITBroker.com, sits down with Scott Bennett, Strategic Channel Manager at Darktrace. Scott will share how Darktrace addresses generative AI concerns with the introduction of AI Models that help protect Data Privacy🛡️💻

Tune in to learn about Darktrace's powerful self-learning AI, its ability to identify what's not normal, and how it protects against sophisticated cyber-attacks. 

Time Stamp:
0:00 - Introduction: Scott Bennet and Darktrace.
6:00 - Customer interaction and collaboration with Darktrace
12:44 - Identifying the primary beneficiaries of Darktrace
19:20 - Cyber insurance
20:00 - Darktrace's impact on the premium insurance landscape
23:13 - Maximizing value: Making informed investments in cybersecurity with a limited budget
25:50 - Differentiating between IT and OT and providing illustrative examples
31:08 - Darktrace EDR (Endpoint Detection and Response)
41:56 - To SIM or not to SIM
50:00 - Rolling out DarkTrace 
56:51 - Final thoughts and insights from Scott Bennet

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#cyberattack #cybercrime #cyberdefense #Cybersecurity #technology #tech #techindustry #techcommunity   #informationtechnology #ceo #cfo #businessgrowth #darktrace #TechDeepDive #Podcast