De-Escalation Conversations

Samantha Drum is a high-conflict strategist and personal injury attorney with years of experience managing high-conflict people and situations, as well as coaching others to do the same.
 
 After facing several high-conflict personalities at the start of her career, she realized a harsh truth—law school did NOT prepare her for managing high-conflict behavior or extreme personalities.

She decided to take the time to study high-conflict personalities.

To learn effective tools and strategies that she could use when she found herself in high-conflict situations.
 
She learned how high-conflict personalities work, the way they think, and what causes them to go off.

She now implements plans for managing the situation to minimize the damage they cause and maximize her control of the situation and she empowers other people to use these same skills.


CONTACT SAMANTHA
Website: www.controlledconfrontation.com


KEY POINTS
- Differentiating high conflict personalities from other problematic individuals 
- The "ear statement" and "clear method" approaches to resolving conflicts 
- Samantha's work with a client dealing with controlling and high conflict parents 
- Teaching the client to recognize manipulative statements, set boundaries, and prioritize well-being 
- Free tools provided by Samantha for dealing with high conflict individuals 
- Samantha's online course, the High Conflict Cure, and its benefits 
- Factors that contribute to true change in high conflict individuals 
- The role of counseling or therapy in helping high conflict individuals understand their behavior and make conscious changes 
- The challenges in accepting the need for change for high conflict individuals 

TIMESTAMPS
[00:00:11] Expert helps people deal with high conflict personalities. 

 [00:03:24] Teaching others about manipulation tactics and self-protection. 

 [00:07:42] High conflict narcissists blame and manipulate others. 

 [00:13:45] Methods to handle difficult situations and people. 

 [00:15:34] Attorney records high-conflict deposition, stands firm. 

 [00:20:48] Navigating conflict: control, tools, and mindset. 

 [00:23:48] Knowing how you respond versus react. 

 [00:25:15] Growth through setting boundaries and gaining respect. 

 [00:30:39] Free tools for assessing conflict, argument playbook, survival guide, online course. 

 [00:32:29] Client overcomes controlling parents, finds peace. 

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

Join us on De-Escalation Conversations as we explore the strategies and insights shared by Sam Tornatore to beat procrastination, increase productivity, and enhance our ability to De-Escalate emotionally charged scenarios.  

On this episode of De-Escalation Conversations, our guest is Sam Tornatore, an accomplished author and expert in beating procrastination and increasing productivity.  Sam has helped over 10,000 people and businesses break free from feeling overwhelmed and paralyzed by procrastination. 

In this episode, we explore the connection between Sam's expertise and De-Escalation, as negative emotions and experiences can hinder problem-solving and lead to reacting rather than responding in emotionally charged situations. 

Sam shares insightful perspectives on fear, the importance of taking action, and the concept of time management.  He believes in providing simple solutions to increase productivity and encourage eliminating tasks that are not important or urgent. 

We learn about the significance of breaks during tasks and how they can help reset the brain and maintain efficiency.  Procrastination is a common issue, and Sam identifies four main reasons why people procrastinate. 

Sam shows the importance of aligning tasks with personal goals and values, breaking them down into manageable steps, and overcoming mental barriers. 

We also dive into the concept of Brain-centric Design and how it can be used to teach instructors, ensuring students are given periodic brain breaks to prevent cognitive overload. 

The episode also touches on the importance of identifying one's prime productive time and taking breaks when energy levels drop.  Sam shares personal experiences and examples of how prioritizing and protecting time can positively impact productivity. 

Sam shares the concept of "eating the frog first" and seeking whether it leaves a negative or accomplished feeling for the rest of the day. 

We both share stories that highlight the importance of breathing and De-Escalation in high-pressure situations, even over other pressing issues. 

 [00:07:09] Key strategies for effective time management. 

 [00:10:31] Detective relates productivity to his past experiences. 

 [00:19:49] Consistency in running makes a big difference. 

 [00:24:19] Protect your most important tasks like a fortress. 

 [00:29:46] Struggling with energy? Try power naps or walks. 

 [00:38:11] Be careful with breaks, don't switch tasks. 

 [00:46:35] Brain-centric teaching: use brain breaks for better learning. 

 [00:51:51] Procrastination stems from values and goals not aligned. 

 [00:57:22] "Fear is conditioned; dispute and conquer it." 

 [01:02:24] Eliminate unnecessary tasks. Make time for what matters. 

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

 On this episode of De-Escalation Conversations, Todd Fletcher talks about the importance of teaching behavior in demos rather than allowing shooting. 

Instructors must show all the little things they do to achieve a certain speed or goal and slow down demos so that students can see the pace at which the drill needs to be done. 

Firearms instructors are seen as de facto leaders, and their behavior is mimicked by new officers, so strong leadership must be at the base of the pyramid to negate poor leadership at the top. 

Additionally, Todd shares personal struggles with preparing for a presentation called Emerson Hour and how he felt relaxed and comfortable in the company of his colleagues. 

Lastly, he discusses the importance of moving away from traditional evaluators and drill instructor mode to coaching and teaching to improve hit rates in US and Canadian law enforcement gunfights. 

- Firearms instructors are leaders and set the culture of learning for their department. 
 - Strong leadership at the base of the pyramid can negate poor leadership at the top. 
 - Instructors aim to have a positive effect on those they train, which has a domino effect on communities. 
 - It's important for instructors to practice their craft, strive for continuous improvement, and not let their ego get in the way. 
 - Empathy is important for instructors to relate and have patience with struggling students. 
 - The Live Fire class focuses on coaching and teaching to improve hit rates in US and Canadian law enforcement gunfights. 

Stay in Touch with Todd:
WEBSITE:
https://CombativeFirearms.com

CONTACT: 
Todd@CombativeFirearms.com and 
https://fb.com/combativefirearms

 [00:01:50] Mentors in school and career shaped path. 
 [00:07:42] Focused on training better firearms instructors. 
 [00:12:11] Firearms instructors shape agency culture through leadership. 
 [00:16:51] Believe and check ego for excellence. 
 [00:22:08] Instructor empathy and skill improvement important. 
 [00:28:26] Stressed presenter reflects on email request process. 
 [00:31:25] Authority in law enforcement, background check advice. 
 [00:35:45] Firearms class, individual questions, Emerson Hour presenters. 
 [00:42:23] Expressing gratitude to listeners and trainer, Todd. 

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

 On this episode of De-Escalation Conversations, the focus is on the variety of topics covered with Ken Murray.  Ken shares his insights and experiences on fear, behavior shaping, PTSD, and the importance of slowing down to assess progress. 

We also discuss the evolution of Ken's company SIMUNITION , critical incidents in law enforcement, and the '8 Can't Wait' movement. 

Ken speaker shares his personal journey that led to him attending the ILEETA conference and emphasizes that extrinsic motivation is not always the best motivator for people in the job. 

Tune in to hear Ken's  fascinating perspective on these topics and more. 

Ken Murray is Author of Training at the Speed of Life - the Definitive Textbook for Police and Military Reality Based Training. He's the original co-founder of SIMUNITION, and he's been developing Best Practices for experiential training and safe creation of scenario training environments for over three decades, ensuring both physical AND emotional safety in training. 

He's a Master Practitioner of Neurolinguistic Programming and Ericksonian Hypnosis. His books and training classes are available at his website, and he is available for custom classes, corporate consulting and expert witness work.

One of the awesome people at the ILEETA Conference this year, who was gracious enough to sit down and have a chat with me, was Ken Murray.  He always makes me laugh and he always has unique insights.  He has a great way of breaking down complex subjects into easy to understand principals.

As the Robin Hood of Public Safety, taking the wisdom from those that have it and bringing it to those that need it, YOU, here's our De-Escalation Conversation and in it is Ken's wisdom!  I KNOW you're going to enjoy hearing from him!  Enjoy the show!

Keep in Touch with Ken Murray:
Reality Based Training Association 
www.RBTA.net
ken@RBTA.net

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

On this episode of De-Escalation Conversations podcast, host Kerry Mensior speaks with guest Adam Kinakin about the importance of  De-Escalation tactics in Law Enforcement. 

We discuss the connection between appearance and success in personal and professional development, and the totality of circumstances involved in using force. Adam shares a personal experience and emphasizes the need for better education and communication with the public about the challenges of Law Enforcement. 

Additionally, we discuss the importance of training and planning for success in high-pressure situations. Later in the episode, they shift focus to the value of collaboration, partnerships, and shared mission and values in achieving social impact. Tune in for insight on  De-Escalation tactics and creating meaningful partnerships.

[00:01:34]  De-Escalation is misunderstood. Communication is crucial, but  De-Escalation involves minimizing harm, and phrasing it as a catch-all term causes confusion.

[00:07:38] Discussion on using scientific data to understand human behavior, including  De-Escalation  and verbal judo techniques. Emphasis on individual variance and need to educate the public on realistic outcomes in Law Enforcement. Importance of Officer appearance and behavior in leaving positive impressions on civilians.

[00:12:46] Appearance and presentation play a vital role in situations such as  De-Escalation scenarios, and officers need to consider every aspect of the circumstance for success.

[00:20:12] Fluid decision-making in training scenarios, with instructors allowing leeway, improves outcomes. Scenarios should not be pass/fail as the world is more complex. Every human being is different, and instructors should let officers make decisions within their understanding.

[00:26:36] Jim was a new Sergeant in a situation with a suspect barricaded in a bathroom with knives; he  De-Escalated  the situation and got the suspect to surrender peacefully.

[00:30:06] Pre-planning and training greatly increase chances of success in dangerous situations, such as combat patrols or law enforcement. Practice and rehearsals are necessary to achieve desired responses. The lesson applies to all situations, including the behavior of new officers.

[00:36:52] Police training budgets are often the first to be cut, leading to outdated restrictions on training hours. Training silos are also a problem, but interleaving techniques can help. 

[00:42:10] Trust, values, mission, feasible goals, and ethics are the driving factors of choosing who to work with. Profit is a byproduct of doing the right thing. ILET has a culture of dedicated members with the goal of making the world a better place.

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

 On this episode of De-Escalation Conversations, Kerry Mensior and Jason Der discuss the importance of evidence-based teaching and continuous feedback.  

Jason shares his experience as Law Enforcement Officer and Instructor, and emphasizes the benefits of incorporating techniques such as peer learning and the concept of interleaving, which involves mixing up different skills to improve overall performance in the long run. 

The episode highlights the importance of setting expectations and having a flexible lesson plan when using this method, as well as providing ongoing feedback to track progress and make necessary changes to teaching methods. 

Key takeaways include the significance of continuous feedback, incorporating important skills, and why cramming for exams may limit retention and recall of information. 

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

Senior Editor Wayne Parham describes the many resources that Police Magazine has for Law Enforcement Officers and why you should take a look at their online content.

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

VIDEO VERSION:
https://lynxshort.com/dec_010

On this episode of De-Escalation Conversations, Kerry Mensior discusses the trend of De-Escalation in North American Law Enforcement with guest Dan Fraser. They stress the importance of teaching a framework for De-Escalation to use in many situations, rather than just “Time, Distance, Shielding”.  They also address the resistance experienced officers often have when it comes to De-Escalation training.

In this episode, you'll also learn about transferable communication skills for dealing with highly emotional situations and emphasizes the benefits of emotional labeling, breaking down IDEA’s Communication Success Formulas, (Relationship Math), and also how to use Brain-centric Design (BcD), training methods so trainees can quickly master new content. Fear is explored as the root of all conflict, with a real-life example of using De-Escalation tactics in family conflicts related to a law enforcement officer's work schedule. Overall, the episode aims to improve law enforcement training, as well as communication skills in other professions.

GUEST BIO:
Dan Fraser is a speaker, author and a retired Police Sergeant from Alberta, Canada. Much of his career was focused on making officers better through effective patrol tactics and communications training. He has specialty training in use of force analysis and investigations, crisis negotiations, reality-based training and sports hypnosis. He continues to train officers in communication skills and human factors in use of force. He has a passion for helping instructors hone their ability to deliver unforgettable training. He is the author of the book “Kickass Presentations – Wow Audiences with PowerPoint Slides that Click, Humor that’s Quick and Messages that Stick.”


Topics covered on De-Escalation and Brain-centric Design Training Techniques:
  - Deescalation in North American law enforcement
  - Resistance from experienced officers to deescalation training
  - Good training should focus on retention and transfer
  - Deescalation often associated with crisis negotiation, not tactical skill
- Heart-centered approach to improving law enforcement training
  - Ego and poor training as root causes of officer misconduct in videos
  - Transferable skills for dealing with emotionally charged situations
  - Importance of deescalation in various professions and situations
  - Law enforcement's responsibility to avoid force when possible
  - Critique of bolt-on deescalation training methods
  - Cognitive overload and strategies for effective teaching
  - Visuals and memory joggers
  - Getting students out of Survival State and into Executive State
  - Emotional labeling as a skill for effective communication
  - Regular practice to improve muscle memory
  - Life skills that benefit various professions
  - Importance of interpersonal communication and being respectful and kind
  - Clarity and consistency needed in deescalation training across No

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

On this episode of De-Escalation Conversations, we explore the world of autism and self-injurious behavior. Ronald “Doc” Davis shares his personal experience of having a son who struggles with self-aggression and the severity of his son's injuries, which have led to potential legal investigations.  We examine the psychological impact on officers who use force in such situations and the importance of patience and communication skills in crisis intervention. We also learn about the different ways autistic individuals self-calm and engage in self-stimulating behavior. This episode of the podcast was recorded at the annual conference of ILEETA, the International Law Enforcement Educators Trainers Association, where Doc presents his insights as an instructor in Crisis Management. Overall, this episode sheds light on the challenges and strategies for De-Escalation in Autism-related crisis situations.

GUEST BIO
Ronald “Doc” Davis has a PhD in Psychology with a focus on Hostage Negotiation, Crisis Intervention, Stress, and Autism. After serving 4 years in the military and 20 years in law enforcement, he retired from the Boynton Beach Florida Police Department as a Sergeant in charge of their Crime Prevention Unit. 

Additionally, he served as the Team Commander for both the Hostage Negotiation and Critical Incident Stress Management Teams. 

Doc also taught undergraduate college courses for a number of years before deciding to focus on the Law Enforcement community’s training needs.

  Key Topics

- Introduction to the podcast episode and speaker 

 - Self-injury behaviors (SIBs) in the world of autism 

 - Son's self-aggressive behaviors and injuries 

 - Potential legal issues related to severity of injuries 

 - Lawsuit and prosecution in escalated situation 

 - Importance and psychological impact of use of force by officers 

 - Story of Elizabeth Bonkers, a nonverbal valedictorian who learned to communicate through typing 

 - Importance of having home security cameras and responding to reports of potential abuse 

 - Speaker's doctoral research on crisis intervention, with personal focus on autism 

 - Self-stimulating behaviors and efforts to redirect 

 - Speaker's background and transition from law enforcement to psychology 

 - Importance of active listening and empathy in communication and interventions 

 - Broad topics related to autism spectrum and different state statutes on psychological evaluations 

 - Overview of the ILEETA conference 

 - ILEETA.org and connection with the host and speaker's presentation experience during the conference. 

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

Robert Carlson has over 20 years in Law Enforcement, serving since 2013 as an instructor for the Memphis Police Department.  

He has over 27 years in the military and is currently the lead tactical medical Instructor for the Regional Counter Drug Training Academy, providing free training to law enforcement around the country.  

As a Police Officer, Robert has served as a Crisis Intervention Team specialist and is a trained crisis negotiator.  He is recognized as an expert in Active Shooters and Tactical Medicine, regularly speaking on law enforcement response to Active Shooter Events.  

Robert is the founding president of Brave Defender Community Services, a non-profit focused on active shooter prevention and education; and owner of Brave Defender Training Group, providing training to police and military.

On this episode of De-Escalation Conversations, Robert talks about the importance of treating individuals with respect and maintaining control in high-stress situations. We touch on experiences that they and others have had in law enforcement and discuss tactics we've learned to empower individuals in crisis. 

Robert Carlson is a renowned expert in law enforcement, active shooter prevention, and tactical medicine. The episode covers the importance of recognizing triggers in stressful situations, self-reflection, and understanding that ultimately, only one can control oneself. 

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

Introduction:
On this episode of De-Escalation Conversations, the topic of negotiation and agile coaching is discussed. Vladimir Bushin shares his belief that having a coach can lead to continuous improvement and growth, referencing successful individuals like Michael Phelps who have coaches to maintain their success.

The Negotiation Practice Community is also introduced as a resource for personal and professional development. The conversation then shifts to the topic of de-escalation, with the speaker sharing their admiration for the high standards of the police in the United States.

The use of the word "why" in communication and the importance of curiosity and gratitude as executive state emotions are also discussed.

Vladimir Bushin, is an expert in building an Agile Culture and improving organizational performance. The importance of effective communication, de-escalation tactics, and the alignment of purpose between citizens and law enforcement are also touched upon. Finally, the speaker shares their own effective negotiation tactics and approaches, including hotline listening and an apology framework. 


GUEST BIO:
Vladimir Bushin is an expert in building an agile culture and improving organizational performance, with over 20 years of experience in corporate environments. He spent eight years practicing and teaching SCRUM principles, and is the founder and active facilitator of a community of over 400 practitioners, the Negotiation Practice Community.

Vladimir is passionate about helping professionals from various fields improve their influencing skills and build an accountability culture that improves performance, quality, and inclusivity.

He is a certified Crucial Conversations trainer, and even though his focus is not on law enforcement or education, his skills and knowledge can help organizations in any industry. Vladimir is a dedicated and respected professional who strives to make work more enjoyable, sustainable, and effective.

Key Topics and Bullets:
- Introduction to the importance of negotiation and agile coaching 

 - Setting higher goals and continuous improvement leads to success 

 - Communication and making good agreements are critical for success 

 - Meeting people through the negotiation practice community 

 - The negotiation practice community offers opportunities for development 

 - Deescalation and the importance of high standards for law enforcement 

 - The brain's two states: executive and survival 

 - Curiosity, gratitude, and the executive state 

 - Explanation of an agile culture coach 

 - Tactical empathy, practical curiosity, and tactical curiosity in negotiations 

 - The use of "why" in negotiations and triggering defensiveness 

 - Vladimir Bushin's expertise and background 

 - Effective communication and the importance of deesc

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

CopLine.org is a Law Enforcement Officer's Lifeline!  Available only to LEO's and their families, this Crisis and Suicide Hotline is staffed 24-7 and today, we have the Training Coordinator with us =, Chuck Stringham

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

Doug Wyllie has authored thousands of feature articles, opinion columns, news reports, and tactical tips with the goal of ensuring that police officers are safer and more successful on the streets.

Doug is a Western Publishing Association “Maggie Award” winner for Best Regularly Featured Digital Edition Column.

He is a member of International Law Enforcement Educators and Trainers Association (ILEETA), an Associate Member of the California Peace Officers’ Association (CPOA), and a member of the Public Safety Writers Association (PSWA).

HOW TO KEEP IN TOUCH WITH DOUG WYLLIE:
Doug.Wyllie@Gmail.com

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

Joseph Willis, Chief Learning Officer for First HELP, joins us to discuss how to get your brain right!

An experienced Learning & Development Professional with a passion for #ResponderReadiness and specialize in developing leaders of character, professional organizational climates, and high performing cultures of trust. 

Joseph is a retired US Army First Sergeant and currently serves as the Chief Learning Officer for First H.E.L.P. where the work to smash the mental health stigma for First Responders and honor the lives and service of those lost to suicide by caring for their families in the aftermath.

Many people experience situations requiring De-Escalation. What tools have you found to be effective in these situations?

- Safety is priority #1 - physical AND psychological.
- Don't take it personally, It's not about me.
- Be predictable, consistent, and kind.
- Resilient Responders are Ready Responders.

Video Link for the 5 Tools: https://1sthelp.org/resilience

HOW TO KEEP IN TOUCH WITH JOSEPH WILLIS:
Website: 1stHelp.org

Linkedin: https://www.linkedin.com/in/joewillis

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

BIO

Stephanie Samuels is a Police Psychotherapist and has been in Private Practice for over 35 years with Law Enforcement Officers.  She is also the CopLine Founder and Director.  She founded CopLine.org 18 years ago as a Pay It Forward.

 The CopLine heartbeat continues with the volunteers that share a Servant’s Heart

 MANY PEOPLE EXPERIENCE SITUATIONS REQUIRING DE-ESCALATION. WHAT TOOLS HAVE YOU FOUND TO BE EFFECTIVE IN THESE SITUATIONS?

• Addressing Symptoms 
• Educating spouses and significant others 
• Leaving the situation

HOW TO KEEP IN TOUCH
Website: CopLine.org

Phone: 1-800-CopLine

E-Mail: Director@copline.org

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

BIO
Leo Petrilli was trapped in an addiction for over four decades, and has been substance free since 2011. He just retired from working in the trenches at the Addiction Recovery Home, where he went for his own recovery. 

Today, he is a virtual Train The Trainer for the First Responder Program with The Addictions Academy.  Leo is also a virtual Personal Growth Coach, with the Wellness Coach organization, a Nationally and Internationally Certified Recovery Coach, and an Intervention Professional. 

 He attends several First Responder virtual recovery meetings, and is a volunteer with Boots on The Ground in Ontario, Canada. 

 He likes watching good movies, TV shows that make him laugh, and sporting events.

 Helping others keeps him sober too. 

 Q: Many people experience situations requiring de-escalation. What tools have you found to be effective in these situations?

• 1 on 1s are huge.

• Holding a Group discussion, where I can make everyone feel safe – so they at least can listen, if they are not ready to share yet. Because, if you can cry for others than you can cry for yourself.

• I tend to be pretty direct when I am helping someone get to their truths. And if they have to vent some of their emotions I give them some space. 

• You gotta LEO it. Let Everything Out.

LEO’S TITLE:
Former Chaos Magician

CONTACTING INFORMATION for Leo:
Team@TheIdea.World

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

Hello and welcome to the De-Escalation Conversations Podcast.  In this Episode, we'll be sharing what to expect in the coming episodes and what this Podcast is all about!

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact