eCom Logistics Podcast

Kinta Gates is the Vice President of Supply Chain and Operations at Glossier Inc., where she leads the company's global operations and supply chain strategies. With a career spanning several key roles in the beauty and food industries, Kinta has established herself as a leader in operational excellence, strategic planning, and diversity, equity, and inclusion (DEI) initiatives.

Before her tenure at Glossier, Kinta made significant contributions to Thrive Causemetics Inc. as a Senior Director, where she excelled in enhancing supply chain operations and implementing strategic DEI plans. Kinta's professional journey includes impactful positions at notable companies such as Mars. Her achievements include developing business-specific integrated planning processes, overseeing fulfillment network expansion projects, and leading supplier performance management. Kinta has been recognized for her leadership in DEI, being honored by the Positive Results Corporation and named one of the “50 Phenomenal Black Women Engineers” by the Los Angeles Council of Black Professional Engineers.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Kinta Gates shares her journey in the logistics space and provides valuable insights into the challenges and opportunities in the industry. She discusses the importance of leadership in supply chain, the impact of cost pressures on supply chain operations, and the role of technology, particularly AI, in optimizing supply chain processes. Kinta also offers advice for brands looking to expand into physical retail and emphasizes the need for collaboration and understanding across different functions within an organization.

HIGHLIGHTS

[00:03:06] Kinta's journey in the logistics space

[00:11:08] The importance of practical experience in supply chain leadership

[00:15:31] Chief supply chain officers being tapped for CEO positions

[00:16:39] Supply chain becoming more recognized and appreciated

[00:19:30] The tripled importance of supply chain in delivering customer value

[00:21:29] The need for supply chain to be involved in decision-making and enhancing customer experience

[00:23:04] The pressure on companies to optimize their supply chains

[00:25:46] The excitement about AI and machine learning in supply chain

[00:27:08] The goal of becoming responsive rather than reactive in supply chain

[00:29:37] The need for supply chain professionals to educate others

[00:32:56] The power of the human component in supply chain

[00:38:08] Lessons learned and advice for brands expanding into physical retail

QUOTES

[00:00:25] "The human component of supply chain is just as powerful as any system or any process. That's the magic."

[00:09:51] "There's so much value in knowing what that feels like from both sides. From being within the working team and being a functional leader of an organization."

[00:21:29] "Leave space for it to absolutely rock your world. Leave space for this to absolutely disrupt your supply chain."

Find out more about Kinta Gates in the link below:

LinkedIn: https://www.linkedin.com/in/kintacgates/

TAGS

Ninaad Acharya, Dan Coll, eCom Logistics Podcast, Fulfillment IQ, Kinta Gates, eCom Logistics Nation, eCommerce logistics insights, trends, successes, challenges, leaders, innovators, supply chain, operations, Glossier, global operations, supply chain strategies, beauty, food industries, operational excellence, strategic planning, DEI initiatives, Thrive Cosmetics, senior director, supply chain operations, strategic DEI plans, positive results corporation, 50 phenomenal black women engineers, LA council of black professional engineers, inventory analyst, Nortel network, co-op program, telecom, demand planning, forecast analyst, retail, inventory management, Mars, leadership, systems, technology, AI, machine learning, data, CFO, CCO, customer experience, physical retail expansion, lessons learned, advice, retail compliance, supply chain talent, LinkedIn, engage, connect, coffee, eCom Logistics Podcast, genuine insights, supply chain journey, 3PLs, VCs, 5 star rating, feedback, Fulfillment IQ, logistics, eCommerce, practical insights, Google

A supply chain and operations leader, Marcus Chung has worked at both large, established retailers and smaller startups. His experience spans brick-and-mortar stores, direct-to-consumer e-commerce and wholesale distribution.

Marcus's career has focused on delivering value through strategic supply chain management. He has led global teams to drive exceptional product quality, cost and delivery results, while also engaging with the broader apparel industry to drive sustainability and protect garment workers' rights in the supply chain.

Marcus earned a Bachelor of Arts degree with honors from Wesleyan University and an MBA from UC Berkeley’s Haas School of Business. He served as a Trustee for Wesleyan University and served two terms on the board of directors for Net Impact, a non-profit organization whose mission is to mobilize a new generation to use their careers to drive transformational change in their workplaces and the world.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, join Dan Coll in this insightful episode as he sits down with Marcus Chung, COO of Coyuchi, a premium bedding and bath brand deeply committed to sustainability. Recorded at the Manifest conference in Las Vegas, Marcus shares Coyuchi's journey towards decarbonization and achieving net zero goals by 2050. From understanding the interconnected global supply chain to implementing innovative circular economy practices, this episode delves into the challenges and triumphs of making e-commerce logistics more sustainable

HIGHLIGHTS

[00:00:24] Consumers today are more globally aware and pose questions about brands' impact on the planet, driving a shift towards sustainability.
[00:01:32] Marcus introduces Coyuchi, a brand focused on building an organic supply chain rooted in sustainability for over 30 years.

[00:03:31] Marcus reflects on the evolution of sustainability in his 20-year career, from social responsibility to a broader focus on environmental impact.
[00:05:27] The younger generation's increasing awareness of global supply chains influences their purchasing decisions, pushing brands towards sustainability.
[00:09:13] Engaging manufacturers and suppliers in clean energy discussions as a meaningful way for brands to reduce their carbon footprint.
[00:09:52] European brands are leading the sustainability agenda, while vendors worldwide are open to sustainability initiatives due to consumer expectations.
[00:16:51] The economics of recycling and remanufacturing.
[00:19:36] Marcus advises starting small and piloting sustainability initiatives, emphasizing the importance of intentional and measured efforts.

QUOTES

[00:04:38] "Consumers are more savvy... too many people really understand what meaningful action looks like."
[00:08:35] "Collaboration with your suppliers, having the conversation, asking the questions... has a huge impact."
[00:15:17] "We call it the Full Circle Blanket... using our own recycled product to make brand new Coyuchi product out of it."

Find out more about Marcus Chung in the link below:
LinkedIn: https://www.linkedin.com/in/marcusbchung/

Jeff Wolpov is senior vice president of e-commerce for Ryder E-commerce by Whiplash at Ryder System, Inc., a leading supply chain solutions, dedicated transportation, and commercial fleet management company.

Jeff is responsible for leading the vision and strategy for Ryder’s e-commerce and omnichannel fulfillment solutions, driving business expansion, and achieving revenue growth. Most recently, Jeff was CEO of Whiplash—formerly Port Logistics Group—where he led the company to year-over-year revenue growth of nearly 30%. In January of 2022, Whiplash was acquired by Ryder System, Inc. Prior to that, Jeff was founder and CEO of Distribution Solutions, which he grew from a startup business to a $50M regional logistics firm that served as the platform company for Whiplash.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Dan Coll is joined by Jeff Wolpov to share his fascinating journey from growing up in a warehouse to leading a company at the forefront of e-commerce logistics. Explore insights into the changing landscape of returns, the impact of evolving retail trends, and the significance of customer experience in today's market.

HIGHLIGHTS

[00:10:14] The story of the Whiplash acquisition and the evolution towards e-commerce focus.
[00:12:30] The strategic partnership with Ryder and the transformation of the business.
[00:17:52] The impact of COVID-19 on the distribution business and the shift to e-commerce dominance.
[00:19:35] The importance of customer retention in today's market and the challenges of customer acquisition costs.
[00:23:04] The definition of omnichannel as allowing customers to buy goods in various ways to meet their preferences.

QUOTES

[00:08:27] "The only thing that's constant is change. We've seen some incredible changes."
[00:19:15] "Brand experience is much more than just packaging. It's the touch points, it's the visibility to the shipment, it's the tracking."

Find out more about Jeff Wolpov in the link below:
LinkedIn: https://www.linkedin.com/in/jeff-wolpov-0bbb70173/

With over 20 years of experience in eCommerce technologies, Peter Sheldon is a recognized industry leader and former VP and Principal Analyst at Forrester Research. He has helped numerous eCommerce executives and brands to challenge their thinking and lead change in their digital transformation and commerce technology programs.

As the SVP Strategy and Growth at Maergo, Peter sets the strategic vision and drives the market expansion for a first-of-its-kind parcel delivery platform, purpose-built for branded direct-to-consumer delivery. He leverages his deep expertise and network in eCommerce platforms, mobile commerce, content management, payment systems, and supply chain technologies to create innovative solutions and partnerships that disrupt the incumbent carriers and empower the largest and fastest growing brands to increase sales and customer satisfaction. Peter is passionate about delivering exceptional customer experiences and enabling the future of eCommerce.

Harshida Acharya, Partner and CSO at Fulfillment IQ, has played a significant role in the company's multi-million-dollar growth. She is recognized as a top eCom Influencer by Shopify. Her expert insights have been published in Forbes, Industry Dive, and Supply Chain and Demand Executive, to name a few. 

Harshida wears multiple hats. She's also the creator and producer of the eCom Logistics Podcast, a podcast ranked amongst the top 5% globally and is one of the most shared business podcasts of all times. She is also actively involved in venture capital firms, serving as an investor, member, and advisor to emerging startups. 

Harshida's a passionate advocate for diversity and inclusion, actively fostering a community of women in supply chain and mentoring the next generation of professionals. Her efforts have earned her recognition, including the Women in Supply Chain 2023 Award.  

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya share their experiences and key takeaways from Manifest 2024, a premier e-commerce and logistics conference. During the conference, Ninaad is joined by Harshida and Peter to discuss the focus on the evolving landscape of returns, last-mile delivery challenges, and the transformative power of partnerships and emerging technologies in the e-commerce supply chain.

HIGHLIGHTS

[00:00:22] Partnering for Data Power: Explore the transformative potential of partnerships in the e-commerce space, emphasizing the sharing of data among vendors to drive efficiency and overcome challenges.
[00:01:42] Manifest 2024 Highlights: A deep dive into the significance of Manifest 2024, discussing the unique mix of attendees, emerging companies, and the event's LinkedIn in real life (IRL) vibe.
[00:05:19] E-commerce Market Opportunities: Insights into integration work as a growing opportunity in the market, with a focus on transportation, last-mile delivery, and the strategic placement of investment dollars.
[00:08:43] Last Mile Evolution: Uncover the importance of last-mile delivery in the e-commerce landscape, exploring strategies to streamline and optimize this critical aspect of the supply chain.
[00:11:29] AI and People in Harmony: Understand the role of AI in e-commerce while emphasizing the synergy between technology and human involvement, particularly in the context of automation and upskilling.
[00:18:40] Data-Driven Returns Management: A closer look at leveraging data to tackle the challenges of returns, including bracketing and the potential for retailers to adjust return policies based on consumer behavior.
[00:22:18] Resale and Circular Economy: Delve into the rising importance of the circular economy, resale markets, and how brands are actively participating in sustainable practices.
[00:27:29] 2024 Tech Outlook: Explore the shifting dynamics in technology investments for 2024, with a focus on enhancing the consumer experience, accelerating shipping, and adapting to the changing economic landscape.

QUOTES

[00:05:52] "There's a big opportunity in the market for integration work, and a lot of conversation around all things integrations."
[00:11:11] "As leaders focus on providing the right tools to your employees, it enriches the quality of their life and work."
[00:18:40] "The data allows us to challenge the norms of, 'It's either free returns or it's not.'"
[00:22:18] "The dynamics are changing so fast, between liquidation B2B, B2C, and things like resale."

Find out more about Peter Sheldon in the link below:
LinkedIn: https://www.linkedin.com/in/petersheldon/

Luca Niccolai, Italian origins, with 25 years of experience in fulfillment, transport and commercial developments. CEO of various European companies and entrepreneur, globe trotter for work and passion, 10 months ago he moved from Germany to Chicago to contribute to the strategic commercial development of Arvato in the Consumer Products sector: Fashion & Apparel, Beauty & Cosmetics, Luxury and Sport.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Dan and Ninaad are joined by Luca Niccolai to share his insights on the challenges and strategies for European companies looking to enter the US market. He discusses the differences between the European and US supply chain strategies, the importance of system integration, and the expectations of clients in both markets. Luca also highlights the need for networking and partnerships to generate leads and the growing demand for real-time visibility in the supply chain.

HIGHLIGHTS
[00:01:57] Overview of Arvato Supply Chain Solutions
[00:05:25] Luca's move to the US market and focus on consumer products
[00:09:40] Challenges European companies face in the US market
[00:11:50] Importance of preparing and finding the right logistics partner
[00:13:12] Considerations for system integration and understanding the local market
[00:15:00] Importance of partnering with a logistics company for IT integration
[00:18:59] Differences in client expectations between European and North American markets
[00:22:45] Interest in integrating operations with new sales channels like the Metaverse
[00:25:34] Adaptation to the difference between just-in-time manufacturing in Europe and just-in-time delivery in the US
[00:28:26] Approach to expanding sales in the US and comparison to European tactics

QUOTES

[00:11:43] “European companies need to prepare themselves in the right way before entering the US market.”
[00:18:59] "US clients expect new solutions and are open to testing new technologies like artificial intelligence and robotics."

Find out more about Luca Niccolai in the link below:
LinkedIn: https://www.linkedin.com/in/luca-niccolai/

Sean Henry is the CEO and co-founder of Stord, a logistics and technology provider for high-growth, omnichannel brands like Athletic Greens, Seed Health, Native, Tula, and many more. Stord has been on the Inc 5000 list for three years in a row, and was valued at $1.3 billion at its most recent funding round.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, we delve into the intricacies of eCommerce logistics with Sean Henry. From the fragmented nature of third-party logistics to the importance of integrated supply chain solutions, Sean shares insights garnered from his journey and highlights the critical role of sophisticated parcel TMCs in optimizing costs and speeds for brands of all sizes.

HIGHLIGHTS

[00:02:48] Unlocking Innovation - The Power of Young Entrepreneurs in Industries
[00:08:08] Amazon-Like Experience - Integrating Digital and Logistics Coordination
[00:09:36] Overcoming Fragmentation - Challenges in Achieving Optimal Logistics Efficiency
[00:10:59] E-commerce Fulfillment Challenges - Navigating Shipping Speeds and Real-Time Tracking
[00:13:30] Prime-Like Logistics - Coordinating Delivery Speeds Across Multiple Channels
[00:19:15] Revenue Volatility - Sustainable Models for Logistics Success
[00:29:16] Business Model Adaptability - Navigating Disruptions in Organizations
[00:30:00] Evolution of "For People" Model - Technology's Role in Optimizing Warehouse Capacities
[00:31:12] Software in Warehouse Operations - Shift towards High-Touch E-commerce Fulfillment

QUOTES

[00:20:38] "Quality of revenue is kind of point one and premise... if I can't point to why every dollar of my revenue is getting what that customer is getting from me that they can't get elsewhere and how they're getting a return on their investment, then it's fickle revenue."
[00:37:18] "Logistics needs to go a little beyond and get into the commercial side of the universe... logistics has a direct implication for you to be able to make a good margin decision on that inventory."

Find out more about Sean Henry in the link below:
LinkedIn: https://www.linkedin.com/in/shenry96/

Hannah Kain, President and CEO of ALOM, a supply chain company she founded in 1997, oversees its global operations serving Fortune 500 customers in technology, automotive, life sciences, and regulated industries across 19 locations. Born in Denmark, Hannah has a diverse background, including teaching at Copenhagen Business School. She holds multiple board positions, including with the National Association of Manufacturers and WBENC, where she serves as 1st vice chair. Recognized for her leadership, Hannah has received various awards, including being named a 2023 SDCE Supply Chain Pro to Know and a 2021 WE USA Top WBE CEO. In 2020, she was featured in Business Insider's Top 100 People Transforming Business and received the SDCE Women Leaders in Supply Chain award, among other honors.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya interview Hannah Kain, the President and CEO of ALOM, a supply chain company. Hannah shares her journey of starting the business in the 90s and discusses the catalysts that drove her into the supply chain space. She emphasizes the importance of technology, quality, and sustainability in supply chain operations. Hannah also addresses the challenges faced by women in the industry and the need for ESG (environmental, social, and governance) reporting. She highlights the role of AI in supply chain and shares her insights on future trends and challenges.

HIGHLIGHTS

[00:02:55] Hannah's motivation for starting ALOM and her fascination with technology and manufacturing
[00:08:09] The importance of technology, ESG, and quality in ALOM's approach
[00:11:44] The origin of ALOM's diverse service offerings and their focus on customer needs
[00:13:23] Discussion on the challenges and experiences of being a female founder in the 90s
[00:23:18] Hannah emphasizes the importance of integrating sustainability into every decision
[00:27:05] Hannah shares a story about addressing human trafficking in the supply chain
[00:29:19] Importance of employee engagement and retention in creating a positive work environment
[00:32:12] Hannah shares her approach to onboarding and reducing the time it takes for employees to become effective
[00:34:00] Dan asks about the use of AI in supply chain and Hannah's perspective on its current and future applications
[00:42:32] Challenges in the supply chain industry

QUOTES

[00:00:27] "Once you start measuring and actually have a system for capturing data, it's where you can really leverage and make a difference in those areas."
[00:23:18] "I think it's key to get it into every decision being made and also to create that visibility over to customers."
[00:34:00] "I think a lot of the issues we're having now will be solved by technology. And so I'm a big technology believer."

Find out more about Hannah Kain in the link below:
LinkedIn: https://www.linkedin.com/in/hannahkain/

Inna Kuznetsova, the CEO of ToolsGroup, is a seasoned leader in the realm of AI-powered solutions for supply chain management. With a career dedicated to integrating technology and innovation into the supply chain, Inna oversees ToolsGroup's cutting-edge solutions utilized by retailers, manufacturers, and distributors globally. Her impressive track record includes prior roles as the CEO of 1010data and key positions at INTTRA, CEVA Logistics, and IBM. As an independent director, Inna contributes her expertise to the board of Freightos, a publicly traded SaaS marketplace platform. A distinguished mathematician with MS and Ph.D. degrees from Moscow State University and an MBA from Columbia Business School, Inna is also a recognized author and speaker, having received the Women in Supply Chain Award for three consecutive years.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya interview Inna Kuznetsova, CEO of Tools Group, about the role of AI in demand planning and supply chain management. Inna shares her insights on how AI can improve demand forecasting, optimize inventory management, and enhance pricing and markdown strategies. She emphasizes the importance of leveraging data and implementing dynamic planning to navigate the complexities of today's supply chain landscape. Inna also discusses the challenges and opportunities for e-commerce brands in diversifying their sales channels and managing returns effectively.

HIGHLIGHTS

[00:00:00] Introduction to the podcast and guest's background
[00:03:12] The impactful moments and philosophies in the guest's career
[00:09:02] The role of AI in demand planning and supply chain
[00:13:10] The use of probabilistic models in demand forecasting
[00:14:19] The advantages of using artificial intelligence in forecasting and managing inventory
[00:18:20] The role of AI in reducing the bullwhip effect during disruptions like COVID-19
[00:23:48] The role of AI in allocation planning and optimizing inventory distribution
[00:25:05] Case study example of allocation planning for a retailer in a resort area
[00:27:33] The benefits of fulfilling orders from stores and intelligent optimization of markdowns
[00:31:24] Importance of dynamic fulfillment and holistic approach to e-commerce
[00:40:43] The proliferation of shipping from store and its advantages/disadvantages
[00:43:29] Rethinking shipment strategies and returns
[00:44:17] Managing returns and decision-making
[00:46:20] Implementing digital twin for intelligent returns

QUOTES

[00:11:44] "The reason why I was so attracted to ToolsGroup, why I left my previous role to jump into this current journey was because ToolsGroup was a pioneer in using machine learning in demand forecasting, which they started doing 15 years ago."
[00:18:20] "With the help of machine learning, you can fulfill better from the stores. It's not just fulfillment from the warehouse. It'd be much more efficient fulfilling from a store where that item may be marked down by 50 percent tomorrow, even if it costs you a little bit more in shipping."
[00:43:29] "Moving from static planning to dynamic planning and then to navigation through the supply chain is the future trend I'm most excited about. It will minimize the amount of unproductive work made by human beings and allow them to focus on more strategic discussions."

Find out more about Inna Kuznetsova in the link below:
LinkedIn: https://www.linkedin.com/in/ikuznetsova/

Krish Iyer is the Vice President of Strategic Partners and Industry Relations for Auctane,  which includes ShipStation, ShippingEasy, ShipEngine and Stamps.com. A respected expert in e-commerce, Krish is often quoted in publications such as The Wall Street Journal, Business Insider and the New York Times. An industry leader with over 20 years of experience, Krish brings perspectives from FedEx, Pitney Bowes, Neopost and Auctane. In addition, Krish serves as the Vice President of the Package Shippers Association (PSA), which serves as the voice of the package shipping industry.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, we dive deep into the world of e-commerce logistics, discussing the intricate challenges and innovative solutions within the industry. Krish Iyer, Vice President of Strategic Partners and Industry Relations at Auctane, shares insights on returns, packaging inefficiencies, sustainability, and the future trends shaping the logistics landscape.

HIGHLIGHTS

[00:00:45] Implementing small yet impactful measures, like improving product photos, size charts, and detailed descriptions, significantly reduces returns at minimal cost.
[00:06:34] The returns space lacks an overarching solution despite various innovations like in-person return options, emphasizing the need for a comprehensive end-to-end returns system.
[00:18:53] The reluctance of carriers to efficiently handle residential pickups stems from historical perceptions of residential shipments, hindering effective return logistics.
[00:20:16] Challenges in packaging efficiency persist with oversize boxes and minimal packaging, highlighting the need for proper package engineering aligned with buyer habits and profile.
[00:29:25] The evolving trend focuses on integrating shipping and delivery intricacies with the shopping experience, emphasizing the significance of marrying shipping logistics with cart interactions for enhanced efficiency.

QUOTES

[00:11:04] "The best solutions for returns are free or low cost – get your product and listing right."
[00:13:19] "The initiation process of the return itself is an issue, often overlooked in return discussions."
[00:21:56] "You can't thwart human behavior or underestimate what humans will do in the packaging process."
[00:28:59] "It starts with what the consumer is buying – packaging solutions should align with consumer habits."

Find out more about Krish Iyer in the link below:

LinkedIn: https://www.linkedin.com/in/globalkrishna/

Benjamin Gordon, the founder and Managing Partner of Cambridge Capital, leverages his extensive career in building, advising, and investing in supply chain companies. With a remarkable track record, he has led investments in top-tier firms like XPO, Grand Junction, Bringg, and Liftit, among others. Prior to founding Cambridge Capital, Benjamin established BGSA Holdings as a global leader in M&A within the supply chain sector, overseeing transactions worth over $2 billion. His entrepreneurial journey includes founding 3PLex, a pioneering Internet solution for third-party logistics companies, which later got acquired by Maersk. Throughout his career, Benjamin has advised major industry players like UPS, DHL, Kuehne & Nagel, among others. He holds a Master's in Business Administration from Harvard Business School and a Bachelor of Arts from Yale College. Beyond his professional endeavors, Benjamin is an active civic leader dedicated to fostering community engagement, having founded GesherCity and contributed to various non-profit organizations and boards, showcasing his commitment to philanthropy and leadership.

SHOW SUMMARY

In this episode of eCom Logistics Podcast,

HIGHLIGHTS

[00:02:05] Looking back at the past 12 months in the logistics industry
[00:06:39] Signs that things are starting to get better in the industry
[00:08:42] The impact of bankruptcies on correcting supply and demand imbalances
[00:11:00] Positive outlook due to more favorable interest rates and inflation stabilization
[00:13:28] Examples of companies with moats: Green Screens and ReverseLogix
[00:19:13] Advice: Companies should focus on doing one thing extremely well
[00:22:45] Examples of companies doing an outstanding job in their field: Green Screens and ReverseLogix
[00:29:42] BGSA Supply Chain Conference aims to gather top industry leaders
[00:33:35] Invitation-only event, but open to inquiries for invitations
[00:38:51] The conference will take place in Palm Beach, Florida.

QUOTES

[00:03:38] "Too much capacity chasing too little demand is one of the consequences of the cyclical nature of the logistics industry."
[00:19:53] "The most successful companies tend to be doing one thing extremely well."
[00:22:35] "Focus on doing one thing really well and become a leader in that area."

Find out more about Benjamin Gordon in the link below:

LinkedIn: https://www.linkedin.com/in/bengordon18/

Pam Simon is a seasoned Entrepreneur, Business Connector, and Angel Investor boasting over two decades of expertise in event production, content creation, experiential marketing, and investment. Her tenure at Lab Ventures saw the acquisition of her Future of Event series by Connectiv in 2019, leading to the inception of Manifest, the inaugural global end-to-end supply chain event uniting prominent international corporations, investors, leaders, and innovators worldwide. As Manifest's Conference Chair and Executive Vice President of Programming, she orchestrates groundbreaking events. Pam's impact extends to Miami, where she helmed three pivotal vertical technology summits, cultivating emerging businesses and connecting finance professionals with enterprising opportunities. Her influence expands to Latin America through founding the Latam Founders Network (LFN), organizing the renowned Latam Founders Awards, and launching platforms like the Brainfood Monthly Speaker Series, facilitating investor-entrepreneur connections. A George Washington University graduate, Pam, beyond her ventures, treasures family time and indulges in silks performance when not immersed in her multifaceted endeavors.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Pam Simon joins to discuss the trends and innovations in the logistics industry. She shares insights on the impact of AI and machine learning, the rise of drone delivery, and the importance of nearshoring and reshoring in supply chain strategies. Pam also highlights the key areas attracting significant investment in logistics technology and provides advice on how to make the most of conferences like Manifest.

HIGHLIGHTS

[00:03:11] Pam's background and the inspiration behind launching Manifest
[00:05:13] Technological innovations in logistics, including robotics, AI, sustainability, and visibility
[00:09:27] Focus on circular economy and re-commerce
[00:14:56] Exploration of use cases for generative AI
[00:17:54] Trend towards reshoring and nearshoring in the supply chain
[00:20:27] Adoption of automation and the 3-2-1 cross-border strategy
[00:22:01] Automation and robotics to assist with labor shortage
[00:25:30] Challenges and opportunities in drone delivery
[00:27:31] Intelligent infrastructure and sustainability in logistics
[00:33:06] Conferences as a strategic place to meet investors

QUOTES

[00:23:49] "I think we are going to see, we already starting to see some, but we'll see more drones that can lift heavier loads.
[00:31:38] "If you're going to something that you're interested in, guess what everyone else that's in that room is interested in solving the same problem that you are."
[00:34:46] "All money is not made equal. You want to take money from strategics, of course."

Find out more about Pam Simon in the link below:
LinkedIn: https://www.linkedin.com/in/pgranoff4/

Remington Tonar is Co-Founder and Chief Growth Officer at Cart.com, the leading provider of comprehensive omnichannel commerce and logistics solutions that enable B2C and B2B companies to sell and fulfill anywhere. He formerly served as a growth and innovation strategy consultant to Fortune 100 companies and fast-growing startups in industries ranging from NGOs and healthcare to infrastructure and energy. He has managed seed-stage VC funds, run startup incubators, and advised family offices. Remington holds a B.A. from Marquette University, an M.A. from Loyola University Chicago, an M.S. from New York University, and a Ph.D. from The University of Aberdeen.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Remington shares his passion for working with high-growth startups and his journey from raising funds in the VC world to the world of commerce and logistics. He believes in the power of unifying digital and physical operations to create a seamless and efficient customer experience. Remington discusses the challenges faced by software-native companies in the fulfillment space and explains how cart.com is redefining unified commerce by integrating pre-purchase and post-purchase capabilities. He emphasizes the importance of real-time data and cross-functional insight in driving growth and making informed decisions. Remington also highlights the potential of B2B commerce and the need for strategic advice in the rapidly evolving e-commerce landscape.

HIGHLIGHTS

[00:03:33] Journey into Logistics
[00:10:13] Complexity in Parcel Execution
[00:12:44] Enterprise Solutions vs. Online Applications
[00:19:03] Optimizing Transportation Spend
[00:26:00] Expertise and Advising
[00:32:04] Evolving Solutions for Growing Businesses
[00:33:35] Investing in Scalable Solutions
[00:35:28] Certified Solutions & Carrier Relationships
[00:41:56] Carrier Diversification Mitigates Risks
[00:47:57] Drone Integration in Logistics

QUOTES

[00:09:13] "Fulfillment operates like classical mechanics than quantum mechanics, right? There is no spooky action at a distance in fulfillment, right? You have to get up there and like move something."
[00:28:16] "The whole perspective on, you know, where does the decision come from? Where does the data push from needs to be inverted. And it needs to actually start with the real consumer event, which is not the purchase. It's the consumer getting the product they ordered and opening the box and saying, yes, this is exactly what I ordered."
[00:40:26] "You know, at some point there will be, you know, some type of alliance to your point of different players that band together and are actually able to pull that off."

Find out more about Remington Tonar in the link below:
LinkedIn: https://www.linkedin.com/in/remingtontonar/

Bill Schroeder is President of the Transportation and Shipping Segment within FOG. His experience in supply chain technologies includes enterprise systems, integration, design thinking, and Agile methods for R&D. Prior to ProShip, Bill spent 21 years in logistics technology with the USPS and then FedEx Express, FDX Corp and FedEx Supply Chain, where he focused on innovation and optimization of technology processes, customer solutions and global renewal programs. As a USAF Veteran he is passionate about Veterans and the programs that assist our men and women when they return.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Bill joins Dan Coll and Ninaad Acharya to unravel the intricacies of e-commerce logistics. With over two decades of expertise in logistics technology, Bill provides valuable insights into the challenges and nuances of this space. The conversation navigates through tailored parcel solutions, the evolution of carrier systems, and the potential integration of cutting-edge technologies like drones in shaping the future of logistics.

They delve into the complexities of parcel execution, highlighting the varying needs between fulfillment houses and smaller e-commerce entities. They discuss the crucial role of multi-carrier shipping solutions and underscore the importance of optimizing transportation spend through expert negotiations and understanding logistics intricacies.

Bill also explores the evolving landscape of warehouse management systems (WMS) in the context of e-commerce growth. From the challenges of scaling businesses to the significance of adopting scalable, carrier-approved software solutions, the discussion emphasizes the pivotal role of technology in meeting the demands of an evolving logistics landscape. Carrier diversification, certified solutions, and the potential integration of drone technology emerge as key considerations for companies aiming to future-proof their logistics strategies.

HIGHLIGHTS

[00:03:33] Journey into Logistics

[00:10:13] Complexity in Parcel Execution

[00:12:44] Enterprise Solutions vs. Online Applications

[00:19:03] Optimizing Transportation Spend

[00:26:00] Expertise and Advising

[00:32:04] Evolving Solutions for Growing Businesses

[00:33:35] Investing in Scalable Solutions

[00:35:28] Certified Solutions & Carrier Relationships

[00:41:56] Carrier Diversification Mitigates Risks

[00:47:57] Drone Integration in Logistics

QUOTES

[00:21:04] "The most expensive solution you can possibly use is the free one from the carrier."

[00:25:13] "You need someone really experienced to even start talking about it."

[00:28:48] "There's so many places I'd advise looking on LinkedIn... just imagine what you get if you actually engage with them."

[00:40:02] "I think we've re-normalized back to where we would have been organically, had there been no COVID."

[00:42:26] "Having multiple carriers at your fingertips is a good thing, a risk mitigation strategy, or an opportunity taking strategy. It works both ways."

[00:47:06] "Ultimately, in the end, though, drones are going to win that last mile."

Find out more about Bill Schroeder in the link below:

LinkedIn: https://www.linkedin.com/in/bill-schroeder1/

Kelly is the Managing General Partner of Moonshots Capital, a VC fund investing heavily in early-stage technology companies, with a focus on those founded by veterans. Before Moonshots, he co-founded and led DuMont Project, a consultancy that accelerated direct-to-consumer brand growth, later acquired by Cart.com. Kelly also served as the CEO of Fastpoint Games, a leading developer of live data-driven games for Fortune 500 brands, which sold to WePlay.

After winning Season 2 of NBC's The Apprentice, Kelly spent a year as an Executive Vice President in the Trump Organization, managing real estate projects. He is a renowned speaker on leadership, technology, and entrepreneurship. Kelly holds degrees from the US Military Academy, West Point, UCLA School of Law, and Anderson School at UCLA. He authored "Take Command: 10 Leadership Principles I Learned in the Military and Put to Work for Donald Trump," donating a percentage of the royalties to the USO. His philanthropic involvement includes roles as a national spokesperson for Big Brothers/Sisters and The National Guard Youth Challenge Program. Kelly is an investor, advisor, and/or board member for companies like Scopely, ID.me, Red 6, and several others. He resides with his wife Dawn and their twins, Grant and Grace.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Kelly shares insights on eCommerce logistics, leadership, and venture capital. He emphasizes the importance of extraordinary leadership in startups and discusses the qualities he looks for in founders. Kelly also highlights the challenges and opportunities in the current VC landscape and provides advice on building effective boards. He shares his experience investing in cart.com and the key factors that attracted him to the company. Kelly concludes by discussing his book, "Take Command: 10 Leadership Principles I Learned in the Military and Put to Work for Donald Trump."

HIGHLIGHTS

[00:05:10] Moonshot Capital's focus on investing in extraordinary leadership.

[00:08:36] Importance of chemistry and long-term commitment with founders.

[00:09:44] Overview of the current VC landscape and increased competition.

[00:11:18] Potential for companies to avoid additional financing rounds with proper planning.

[00:13:11] Logistics industry challenges and need for leadership during tough times.

[00:29:25] Cart.com's growth and success in under three years.

[00:33:08] Kelly Perdew's book on military leadership principles.

QUOTES

[00:32:46] "Passion has to be for something other than, Oh, I just want to be a tech, you know, a tech CEO. It's got to typically be around the problem that they're solving for, whether it's from the industry, whether it's from something that personally happened to them, whether they worked in that industry and know that this problem is pain exists and they're the ones to solve it."

[00:38:15] "Having that coachability where I know you are going to hear what I'm saying, and that I'm only saying it from a place of wanting you to succeed. And if that's there, and that's got a little bit to do with humility, thirst for knowledge, like a lot of things go into that coachability piece.”

Find out more about Kelly Perdew in the link below:

LinkedIn: https://www.linkedin.com/in/kellyperdew/

Leadership Prevails Blog: 

https://medium.com/leadership-prevails

As CEO of Radial North America, a bpost company, Laura Ritchey builds on her extensive experience and leadership, continuing her commitment to innovating and optimizing eCommerce solutions. Prior to this role, Laura served as Radial’s COO from 2021 to 2023, where she directed omnichannel, fulfillment, transportation, and customer care solutions with a strategic mindset and client-centric focus. Laura has more than 25 years of experience leading retail, manufacturing, distribution, and business operations with a successful track record of steering transformational initiatives developing high-performing teams and improved financial results. She began her career in finance, worked at L Brands as EVP Operations for Victoria’s Secret Beauty after multiple roles in senior leadership and then was Chief Operating Officer at FullBeauty Brands and Centric Brands. Laura holds a BA, MBA and JD from The Ohio State University and currently serves on the Board of Goodwill Manasota.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, hosts Ninaad and Nenad are joined by Laura Ritchie. Laura, who brings a wealth of experience from the retail industry, discusses her journey from working with renowned brands to leading a 3PL company and the challenges and opportunities in this transition.

The conversation delves into the evolving landscape of e-commerce logistics, the changing dynamics of customer expectations, and the role of 3PL partners in meeting these demands. They explore the concept of omni-channel fulfillment, the impact of emerging marketplaces like TikTok, and the delicate balance between speed, sustainability, and brand experience in shipping.

Laura also sheds light on the integration of AI and machine learning in logistics, with a focus on forecasting and labor planning. She emphasizes the importance of automation as an enabler rather than a replacement for human expertise and how it contributes to delivering an ideal customer experience.

HIGHLIGHTS

[00:00:16] Customer Experience and Packaging: Laura Ritchey emphasizes the importance of packaging and presentation in creating brand loyalty.
[00:01:15] Laura Ritchey's Background: She's introduced as the CEO of Radial with extensive experience in leadership and retail.
[00:02:49] Transition from Retail to 3PL: Laura discusses her transition and the importance of a branded experience in 3PL.
[00:03:26] Importance of Customer Expectations: Meeting expectations is key to building brand loyalty in 3PL.
[00:07:47] Challenges in 3PL: Addressing challenges collaboratively is vital for success.
[00:13:47] Omni-Channel Experience: Providing a consistent brand experience across various channels is a challenge.
[00:22:31] Sustainable Choices: Focus on eco-friendly shipping and sustainable options.
[00:27:22] AI and Machine Learning: AI is used for labor forecasting, employee training, and multilingual support.
[00:31:24] Efficient Picking: Laura stresses the need for efficient picking and gradual robotic integration to manage high volumes.
[00:46:50] Peak Season 2023: Laura foresees a peak season similar to the previous year, with consumer anticipation for discounts.

QUOTES

[00:03:26] "The 3PL switch wasn't as difficult as you might think, because what you're doing is delivering that same branded experience for your partners."
[00:05:48] "You have to view your 3PLs as strategic partners, as an extension of your business, and it can't be a procurement exercise."
[00:15:47] "At the end of the day, it's about less friction and making it convenient and fast."
[00:23:46] "It's not so easy if your transportation management system is set up a certain way and it basically puts packages, and then you say, 'I want to slow it down.'"

Find out more about Laura Ritchey in the link below:

LinkedIn: https://www.linkedin.com/in/laura-ritchey-55836a8/
Radial's Official Website: https://www.radial.com/?utm_campaign=2023-eCom-Logistics&utm_source=eComLogistics&utm_medium=Referral

Art Eldred is a seasoned Supply Chain Executive with over 20 years of expertise, specializing in eCommerce fulfillment solutions. He adeptly leads cross-functional teams, including consultants, mechanical, controls, and software engineers. Art's early career with a startup electromechanical software company provided invaluable insights into highly successful software organizations. His management approach emphasizes creativity while delivering robust solutions. His extensive knowledge of material handling technologies, coupled with software integration, leads to innovative, replicable solutions. Art serves as a trusted advisor to numerous supply chain C-level executives, offering insights on best practices, new technologies, and software integration. His designs are constantly recognized for their impact, often featured in industry publications and conferences, delivering speed, efficiency, and simplicity to his clients.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Art Eldred, Vice President and Growth Officer at Vargo, discusses warehouse execution systems (WES). He explains that a WES is a system that executes tasks and flows within a fulfillment operation, managing the workflow and synchronizing and sequencing work tasks. Art emphasizes the importance of decoupling processes and leveraging technology to optimize workflows. He also highlights the need for clear definitions and understanding of WES, as many companies market solutions that are simply dashboarding systems. Art, Dan, and Ninaad discuss the evolution of automation in the industry, including the accessibility of technology and the emergence of robotic solutions. They stress the importance of aligning different departments within an organization and the value of integrating various technologies to achieve efficiency and productivity.

HIGHLIGHTS

[00:01:17] Art's background and professional journey in e-commerce fulfillment
[00:03:11] Art's passion for bringing together software and hardware in logistics
[00:08:55] Definition of a warehouse execution system (WES)
[00:15:16] Successful implementation of a WES project
[00:20:25] The trade-off between expediency and efficiency
[00:25:06] When to consider implementing a warehouse execution system
[00:30:01] The evolving role of automation in warehousing
[00:34:07] Importance of integrating different capabilities and not leaving them in silos
[00:36:06] Excitement about the accessibility of automation technology
[00:40:13] The difference between a warehouse execution system (WES) and a warehouse management system (WMS)

QUOTES

[00:03:12] "My passion isn't one or the other, it's bringing it all together." - Art Eldred
[00:04:51] "The warehouse execution system sits below the warehouse management system and it's managing the workflow." - Art Eldred
[00:14:10] "The warehouse execution system can really unleash the capabilities of both the software element and the hardware and technology world." - Art Eldred

Find out more about Art Eldred in the link below:
LinkedIn: https://www.linkedin.com/in/arteldred/

As a serial entrepreneur, he has had 3 successful exits and a history of building great organizations. Prior to joining Ware2Go, Stephen was the President and CRO of Collective[i], a pioneer in AI and market leading platform for enterprise sales organizations. Previously he was GM and Vice President of Marketing Solutions at Ebay and was responsible for all of eBay Enterprise digital and agency business units and integrated 9 acquired companies into one global marketing solutions leader.

He founded and is active with Goodness Now, a charitable organization that provides weekend meals to nutrition challenged elementary school children in Monmouth County, NJ.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya are joined by Steve Denton, CEO of Ware2Go, a UPS company with a focus on supply chain innovation. Together, they explore the rapidly changing landscape of e-commerce logistics and the emergence of 4PL and 5PL models. Steve shares insights from his extensive career, highlighting the importance of adapting to the evolving needs of merchants and consumers. The discussion delves into topics like personalization, technology, and inventory placement in the modern supply chain. Discover how the logistics industry is transforming to meet the demands of today's connected consumers and what it means for businesses of all sizes.

Steve also discusses the evolving landscape of peak demand and consumer expectations in 2023. Steve highlights the importance of flexible and resilient supply chains and shares valuable insights on how retailers and merchants can prepare for the upcoming holiday season. From the impact of Prime Days to the significance of sustainability, Steve provides expert perspectives on what to expect during this year's peak and how to stay competitive in a rapidly changing commerce environment.

HIGHLIGHTS

[00:00:00] Logistics Evolution: Explore logistics' transformation from 3PL to 4PL and 5PL due to rapid commerce shifts.
00:10:33] Personalization's Significance: Personalization is vital in meeting connected consumer demands, backed by technology and flexible warehousing.
[00:17:16] Headless Commerce Platforms: 5PLs act as headless commerce hubs, connecting merchants with optimized supply from various sources.
[00:21:47] Strategic Inventory Placement: Strategic inventory placement across locations becomes crucial for efficient customer service.
[00:23:08] API Integration: Emphasize API integration instead of building new WMS systems for adaptability and flexibility.[00:23:52] Accurate demand forecasting is essential; even the best inventory planning relies on it.
[00:24:24] AI and machine learning greatly enhance demand forecasting, benefiting retailers of all sizes.
[00:24:44] Integrating promotion schedules is critical for precise demand forecasting impacted by marketing activities.
[00:25:16] Diversifying marketing channels, beyond Google and Amazon, can boost demand forecasting for mid-tier merchants
[00:25:38] Effective, non-condescending communication with merchants is vital for successful demand forecasting.
[00:26:06] Tools like network view guide optimal inventory placement and replenishment strategies based on sales and regional demand.
[00:27:29] Offering options and flexibility to accommodate individual merchant preferences improves business relationships.[00:32:17] E-commerce demands meeting consumer expectations for consistent, speedy, stable, and sustainable delivery times.

QUOTES

[00:13:07] Steve Denton: "We are not in the supply chain and logistics business. We are in the commerce business." 
[00:18:03] Steve Denton: "The days of taking the low hanging fruit of the slappers or the pick and stick are over. You better be able to do those things, and if you can do it with technology versus people, then you're going to be able to scale more."
[00:17:16] Steve Denton: "A 5PL is really about meeting merchants and consumers where they want to be met with the right type of supply in the right locations for the right type of capabilities."
[00:23:52] "You've got to start with demand planning, and like, look, not as a where-to-go plug, but we've been spending a ton of time with AI machine learning to help our clients do demand forecasting."
[00:32:03] "Stability is required, sustainable. You've got to put that in there too. Absolutely. And then certainty."
[00:48:44] "It's flexible resiliency that's required to meet today's commerce landscape." 

Find out more about Stephen in the link below:

LinkedIn: https://www.linkedin.com/in/sdenton/

Blake Coram is a seasoned supply chain professional with expertise in requirements gathering, solution design, and fostering cross-functional collaboration. In his current role as Director of Product Management at Manhattan Associates since November 2020, he has played a pivotal role in designing and implementing Manhattan's Warehouse Management software, integrating with third-party systems, and enhancing various software modules. Blake's career highlights include leading design efforts for multiple clients, mentoring consultants, and contributing to internal initiatives.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya welcomes Blake Coram to share his journey from a consultant to product management at Manhattan, emphasizing the evolution of warehouse management solutions and the move towards unified supply chain solutions. They discuss topics like automation, robotics as a service, large language models, and digital twins, highlighting the exciting innovations shaping the future of supply chain and warehousing operations

HIGHLIGHTS

[00:01:20] Blake Coram's journey to product management at Manhattan Associates
[00:03:45] Evolution of warehouse management solutions
[00:05:30] The shift towards unified supply chain solutions
[00:09:15] The role of automation in modern warehousing
[00:11:40] Robotics as a Service (RaaS) and its benefits
[00:15:20] The potential of large language models in supply chain operations
[00:17:45] Digital twins for optimizing warehouse operations
[00:20:10] Balancing automation with human involvement
[00:22:30] Addressing concerns about automation and job displacement
[00:25:15] The importance of adaptability in supply chain technology
[00:28:00] The future of supply chain and warehousing

QUOTES

[00:06:53] Blake Coram: "It's no longer about siloed solutions; it's about integrated, unified supply chain solutions that adapt and execute efficiently."
[00:09:47] Blake Coram: "Data is the lifeblood of modern supply chains. Real-time analytics enable smarter, more agile decisions in an ever-changing market."
[00:15:28] Blake Coram: "Sustainability isn't just a buzzword anymore; it's a core driver in supply chain strategy. Companies that embrace eco-friendly practices will thrive."
[00:22:02] Ninaad Acharya: "I think there's a world in the not too distant future where it's robots as a service. The man-machine execution within warehouses is becoming more prevalent."

Find out more about Blake in the link below:

LinkedIn: https://www.linkedin.com/in/blake-coram-1633b231/

Rick Watson, CEO and Founder of RMW Commerce Consulting, LLC., he’s an eCommerce veteran with over two decades of experience. He founded RMW Commerce Consulting and played a crucial role in creating the WHP+ platform. Rick also hosts "The Watson Weekly'' podcast and has appeared on various news programs and industry events like Shoptalk.

Nate Skiver, Founder of LPF Spend Management, is a parcel transportation and eCommerce delivery expert with 20 years of experience. He previously worked for Abercrombie & Fitch and Gap Inc., managing global parcel programs. Nate is a thought leader in parcel and eCommerce delivery, contributing articles to PARCEL Magazine and being featured in publications like The Wall Street Journal and Business Insider.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, hosts Dan Coll and Ninaad Acharya are joined by e-commerce veterans Rick Watson and Nate Skiver to provide valuable insights into the e-commerce peak season in 2023. The discussion covers various aspects, including capacity concerns in small parcel delivery, the influence of promotions and discounts on consumer spending, and the challenges of managing inventory and avoiding out-of-stocks during peak season.

The guests emphasize the importance of preparation and scenario planning, sharing their own experiences and lessons learned from past peak seasons. They also discuss the evolving dynamics of peak season, with a shift towards earlier sales and the need for retailers to stay agile and responsive to changing consumer behaviors and economic conditions.

Overall, this episode offers valuable advice and strategies for navigating the e-commerce peak season successfully in 2023

QUOTES

[00:22:51] "Capacity itself, I don't see being a constraint or challenge. But allocating the volume and managing it between carriers might be kind of the other direction." - Nate Skiver
[00:28:44] "Returns cost six to eight dollars. If you want to return to them directly now, um, you can't just drop it by the UPS store anymore." - Rick Watson
[00:26:12] "The decisions were made six months ago, and I remember six months ago, even thinking about our own business, there was an environment of fear." - Ninaad Acharya
[00:34:34] "If less than 50 percent of your digital orders are shipped from the store, then you should probably be very careful what you're offering." - Rick Watson

Find out more about Rick and Nate in the link below:

Rick’s LinkedIn:https://www.linkedin.com/in/ecommercestrategyconsulting/
Nate’s LinkedIn: https://www.linkedin.com/in/levelplayingfield/

Mark Lavelle has over 20 years of experience growing businesses at the intersection of commerce, payments, and internet technology. He’s Co-Founder, Chairman and CEO of Deep Lake Capital. Previously, Mark was SVP of Commerce at Adobe as a result of the $1.7B acquisition of Magento where he was CEO. Other senior leadership roles include eBay, PayPal and Bill Me Later.

SHOW SUMMARY

In this episode of eCom Logistics Podcast, Mark Lavelle discusses the changing landscape of e-commerce logistics and the opportunities for disruption in the market. He emphasizes the importance of meeting customer expectations for fast and transparent delivery, and how companies can optimize their shipping processes to achieve this. Mark also highlights the potential impact of Amazon entering the small parcel delivery space and the need for consolidation in the final mile segment. He shares insights on Maergo's approach to solving the shipping problem and the benefits of their end-to-end solution. Mark concludes by discussing the future of e-commerce logistics and the need for sustainable business models in the industry.

HIGHLIGHTS

[00:01:28] Mark's background and his involvement with PayPal Mafia
[00:05:32] The changing landscape of small parcel delivery
[00:06:11] Opportunities for disruption in the market
[00:08:00] Tackling the end-to-end problem in shipping
[00:09:00] Defining the problem of growing consumer expectations for delivery
[00:10:23] Solving the logistics challenge for small to medium-sized sellers
[00:15:16] New entrants like DoorDash and Instacart change the delivery equation.
[00:16:26] The control over the pre-click experience is valuable.
[00:17:15] Shipping transparency and costs are crucial to consumers.
[00:18:49] The gap in consumer expectations needs to be addressed.
[00:27:14] Need for A/B testing to show the impact of faster delivery
[00:28:29] Challenges of splitting inventory and the need for cost containment
[00:30:07] Advantages of operating out of a single node for efficiency
[00:38:02] Frustration with slow-moving warehouse systems
[00:38:35] The need for multi-carrier systems to easily add new carriers[00:39:12] Amazon's announcement of charging a 2% cut for self-fulfilled orders
[00:41:01] Amazon's focus on customer expectations and delivery promise
[00:44:39] Lack of dominance in the logistics industry and opportunity for strategic VCs

QUOTES

[00:21:44] "You have to orient your supply chain and your parcel chain, and your consumer brand strategy really to meet their needs of up leveling expected delivery date, transparency around cost, and transparency around every stage of delivery." - Mark Lavelle
[00:22:55] "If you want it expedited, there's going to be a way, it's going to be this. It builds more trust than waiting until the end of the process and having the customer abandoned."

Find out more about Mark Lavelle in the link below:

LinkedIn: https://www.linkedin.com/in/mklave/