Get Reworked

What causes burnout? So often, conversations around burnout center on the effect — the burnout itself — rather than the cause. It is only when the conversation focuses on the chronic job stressors at the root of burnout, can organizations begin to tackle the problem. 

Because at its root, burnout is an indication of a misalignment between people and their jobs. By identifying where these misalignments occur, organizations can make adjustments which improve employees' relationships with their jobs.

In this episode of Get Reworked, Christina Maslach, pioneer of research on workplace burnout, creator of the Maslach Burnout Inventory standard assessment tool and author of "The Burnout Challenge," shares the key factors that influence whether we have positive or negative relationships with our jobs. Christina has studied the relationships people have with their work and what organizations can do to improve those relationships for over four decades.

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"If we're going to do anything about why burnout occurs, as opposed to focusing on who is getting it, we need to focus on what's causing it, we need to prevent the impact of those stressors, reduce them, or have them be better managed, so that they don't occur as often all of these kinds of things," said Christina.

Highlights of the conversation include:

• Why burnout and stress aren't synonymous.
• Why vacations and self-care are only short-term solutions.
• How burnout is more than an individual issue.
• The importance of networks and community in alleviating burnout.
• The six areas where organizations can focus to improve alignment between people and their jobs.

Plus, host Siobhan Fagan talks with Christina about hustle culture, the upsides and the downsides of a daily commute and chardonnay burnout. Listen in for more.

Have a suggestion, comment or topic for a future episode? Send it to editors@reworked.co.

The ongoing debate between return to office or work from home misses the point. The question isn't where we work, but how.

Over the last two and a half years white collar workers have taken part in a grand experiment which upended many of the long-held norms of the workday. Business leaders now have the choice of what to do next: embrace this new way of work or try to return to how things were in 2019.   

In this kickoff episode to Season 3, Sheela Submramanian, co-founder of Future Forum and VP at Slack, and co-author of "How The Future Works: Leading Flexible Teams to Do the Best Work of Their Lives" shares why leaders need to move past the debate around physical location of work to embrace a much more flexible approach to how work gets done.

Listen: Get Reworked Full Episode List

"It's really critical for leaders to think about flexibility when it comes to choice in both where and when people work, rather than setting mandates in terms of the number of days they need to come back into the office," Subramanian said. "There's an opportunity for us to shift the conversation from power to trust, because power reflects the command and control model that we had for so long."

Highlights of the conversation include:

• The dangers of confusing presenteeism for performance.
• The outdated ideas around professionalism we've shed in the last few years (and the ones we still should lose).
• Why working from home increased a sense of belonging in employees of color.  
• Why the future of work comes down to two things: flexibility and trust.
• What leaders' top concern today should be.

Plus, we talk with Sheela about why we should all be in touch with our inner two-year-olds, why we need alternate career paths outside of management and where to find the best bagel in Oakland. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@reworked.co.

How do you stay positive in the middle of a tragedy?

It's a question that became all too real for our next guest, who found himself at the scene of the mass shooting at an Independence Day parade in Highland Park, Ill. that left seven people dead and scores wounded.

In this episode of Get Reworked, Howard Prager, executive coach and author of "Make Someone's Day" shares how times of trouble are exactly when we need to focus on the needs of others and tells us what exactly we can do at work to make each others' lives better.

Listen: Get Reworked Full Episode List

"Negativity just breeds more negativity both within us and with others," Howard said. "I believe that when we can make others feel better, I know that we too feel better because of our mirror neurons creating what I call the boomerang effect."

Highlights of the conversation include:

• How to stay upbeat amidst tragedy and bad news.
• Why we need more kindness in the workplace.
• How to practice gratitude and recognition at work.
• How leaders can make time to make others' days.
• The role of recognition in hybrid and remote work.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Howard about bringing your whole self to work, if nice people do indeed finish last and why the tuba is the most underrated musical instrument. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

The word friction typically carries negative connotations, seen as an abrasive or discordant force. Yet the right kind of friction can also inspire feelings of belonging, engagement and meaning.

In this episode of Get Reworked, we talk to Soon Yu, author and international speaker, about how introducing good friction in your workplace can inspire employees to do more, give them a greater sense of purpose and inspire them to experiment.

Listen: Get Reworked Full Episode List

"Good friction in the work environment is actually asking more of your employees. And part of what you're asking more of them is to co-create the culture, to have ownership and the ability to influence what happens," said Soon. "And it's not just a top-down situation where the senior leader has a vision and states the values and everybody just follows that, you're actually asking for this idea of feedback, loop engagement and collaboration at all different levels."

Highlights of the conversation include:

• The difference between good and bad friction.
• Why asking employees for more effort can build a sense of ownership.
• Why employees should identify if their workplaces support autonomy, mastery and purpose. 
• How hybrid workforces can introduce good friction.
• Why thriving brands introduce good friction to promote loyalty, belonging and more.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Soon about boxed cake mixes, the seven virtues of good friction, and why Soon thinks working retail is harder than any white-collar job. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

Mention LEGO and most people will immediately picture building and playing with the company's famous multicolored bricks. But there's another whole level of design that goes into building an office where employees can't wait to come to work.

In this episode of Get Reworked, we talk to Tim Ahrensbach, head of workplace experience at The LEGO Group, about how the Danish company completely redesigned the corporate office to be a place that is more than just a place to get work done. It's about encouraging play and building the connections that bring people together.

Listen: Get Reworked Full Episode List

"We've done that in a really exciting way that makes our colleagues, when they come into LEGO campus, realize there's a reason why I've gone into the office today," Tim said. "I'm not just doing it out of habit or because there's this policy."

Highlights of the conversation include:

• Lessons learned from the April opening of Lego's new 600,000 square-foot campus.
• What workplace experience looks like at LEGO.
• LEGO's outlook on the hybrid workplace.
• What employers can learn from the hotel and hospitality industry.
• What makes an office worth coming to.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Tim about go-to karaoke songs, what makes co-working spaces good, and Tim's all-time favorite LEGO set. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

Human resources has come a long way since its days as the personnel department. Yet tensions remain between organizations that view HR as a strategic partner and those that still see HR people as paper pushers and party planners.

In this episode of Get Reworked, we talk to Dr. Marie Harper, Dean, Dr. Wallace E. Boston School of Business, American Public University System. Marie's professional path started in a personnel department, but hasn't stopped evolving since then. She believes HR professionals who don't view themselves as change agents will "be destroyed."

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"Every time there's a problem, you can't say, we will train people," said Marie. "Rather, you should look at what is going on in the system, do I need to change employees do I need to change policies, procedures, the systems that we use, and that's how you make change in the organization. I truly believe in that, you have to look at the big picture before you try to assist and help individuals."

Highlights of the conversation include:

• How Human Resources moved beyond administrative work.
• The risk of burnout among HR professionals and why some organizations still aren't addressing it.
• Why people should think in terms of personal growth and not careers.
• What gives Marie hope about the next generation of HR leaders.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Marie about important skills for HR professionals, why she hates the word 'career,' how a Philadelphia mayor's election loss spurred her into HR and Mickey Mouse as a potential cure for burnout. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

In any ecosystem, it's the balance that is important. Too much of one thing can lead to negative consequences for the whole. It's a concept that carries through to the digital workplace.

In this episode of Get Reworked, we talk to Aaron Kim, senior director and head, digital workplace solutions, at Toronto-based Royal Bank of Canada (RBC). When it comes to the tools for a digital workplace, it's important to not get too comfortable with the status quo. A healthy workplace ecosystem depends on balancing the familiar with innovation and experimentation.

Listen: Get Reworked Full Episode List

"When things change, people tend to long for what they lost or they miss the old days," Aaron said. "By doing that, they fail to see the new opportunities in front of them. There's a whole new world that probably has more opportunities than the previous one had."

Highlights of the conversation include:

• How a biology student transformed into a digital workplace executive.
• Thinking about the organization as a multiverse with multiple realities.
• How to focus on the big picture while ensuring local teams have the tools they need.
• Balancing competing priorities and navigating workplace conflicts.
• How to use enterprise search to surface content relevant to employees.
• The enduring legacy of Web 2.0 in today's enterprises.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Aaron about Web3 hype, Elon Musk's bid to takeover Twitter, hockey vs. soccer, and the enduring appeal of vintage 1960s Batman. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

There's no single recipe when it comes to internal communications. But one thing that's consistent is the importance of employee feedback.  

In this episode of Get Reworked, we talk to Judy Whitcomb, senior vice president of organizational strategy and effectiveness at Vi, a Chicago-based operator of luxury senior living communities across the US. Throughout her career, she's worked in HR, learning and development, marketing and communications. The pandemic and its aftermath put all that experience to the test. 

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"One thing we learned early on was that we had to be thoughtful and we had to be intentional about our communication strategy," Judy said. "And we couldn't share information with residents without sharing things with our employees at the same time, so we understood the necessity of communicating concurrently about what was going on."

Highlights of the conversation include:

• How Vi adapted employee communications to the challenges of the last two-plus years.
• The keys to effective internal communications, whether it's in a crisis or normal times.
• The role of HR in employee communications.
• How to ensure that all voices are heard as part of an employee listening program.
• Why the company decided to rollout ViHive, its new internal communications app.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Judy about learning management systems, how useful it is for HR to think like marketing and whether it's better to be an HR generalist or specialist. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

For many companies, remote work was just a stopgap measure to address a temporary disruption to business as usual. For others, it's a way of life. 

In this episode of Get Reworked, we talk to Betsy Bula, all-remote evangelist at GitLab, about how and why her company came to embrace all remote all the time, and what others can learn from their example. GitLab has collected the lessons learned in a publicly available guide to remote work that runs to the thousands of pages. Despite that experience and documentation, it remains a work in progress.

"Even still, this has been a journey," Betsy said. "We're always iterating and making changes. Even for a company that's been long remote like GitLab, it's not a thing that always remains the same."

Highlights of the conversation include:

• Just how successful remote work has been throughout the pandemic.
• Why GitLab decided to go all remote and how they overcame objections.
• How remote work is a constantly evolving set of practices.
• Whether or not a company should hire a head of remote work.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Betsy about North Carolina basketball, the legacy of Duke's Coach K and why hybrid work as an operating model is overrated. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

For many people, talking about pay is one of the most difficult conversations they have at work. One reason is that it's so tightly tied up into their perceptions of their own self worth and value. 

In this episode of Get Reworked, we talk to David Turetsky, vice president of consulting at Salary.com and host of the HR Data Labs podcast, about pay transparency and why companies should be more open about what workers get paid. More often than not, secrets lead to deals that are ultimately bad for business.

"Bargains are bad," David said. "People shouldn't be offered bargain deals. When recruiters hire people, they should be recruiting them for the job at the pay they're going to pay other people. And there shouldn't be this secretive back-and-forth."

Highlights of the conversation include:

• Why it's so hard to talk about salary in today's workplace.
• How pay transparency can lead to greater pay equity.
• Why opening up with employees about pay won't lead to bad results for business.
• The role of regulation and legislation in making pay more transparent.
• Why basing pay on location is short-sighted in today's market.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with David about universal basic income, the importance of a realistic minimum wage, and what it will take for them to open up about their own salaries. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

A craft circle may not be the first thing that comes to mind when you think about how to bring a dispersed workforce scattered across the globe together. But it might just be the answer you're seeking for the complex management challenges facing today's organizations.

In this episode of Get Reworked, we talk to Molly Anglin, community manager at Valtech, and the firm's former chief strategy officer, Freek Bijl, about how and why they focused on communities of practice — what they call "craft circles" — to bring people together at the global consulting firm. After a period of rapid acquisition-fueled growth followed by a pandemic-forced move to remote work, craft circles became the way they wove a community out of separate global fabrics.

"It was really important for us to have some kind of flexible system where it prioritized continuous learning support, finding people, sense making, and knowledge management without a really heavy handed kind of top-down approach," Molly said.

Highlights of the conversation include:

• How Valtech created a community-based approach to management and knowledge sharing.

• Why historical approaches to knowledge management and intranet design are too static for the way work is done now.

• How leaders can support community development and sustainment.
• How to get employee buy-in when starting up a community of practice.

• Why a community-based approach to work is right for this moment

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Molly and Freek about whether web3 is overrated or not and bartending as the way to understand human psychology. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

The reason why employees decide to quit is often not very complicated. But that doesn't mean the solutions are easy, particularly as the Great Resignation has legions of workers looking for the door. And with more and more companies heading back into the office, nearly every corporate decision is under a microscope.

In this episode of Get Reworked, we talk to Beverly Kaye, career expert and author of multiple books on employee engagement, talent development and performance management including "Up Is Not the Only Way" and "Help Them Grow or Watch Them Go." Retaining your best people during times like this starts with knowing what employees are feeling, and then taking targeted actions based on that understanding.

"Leaders have to know that people are coming back either burning, churning or yearning," said Beverly. "Burning meaning, 'I can't wait to get back and meet with my colleagues.' Churning meaning 'I'm coming back kind of half-heartedly. I don't know if I really want to.' And yearning, meaning 'Well, maybe now it'll be different."

Highlights of the conversation include:

• Why the issues underlying the Great Resignation aren't new, but the scale is different.
• How to respond in situations where employees have the leverage.
• What managers can do to hold on to their people, and what to do when they can't.
• Why you don't need AI and advanced technology to boost employee retention.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Beverly about the power of stay interviews, what it means to be "loose in the saddle," and whether bonuses and incentives are effective retention tools. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

In many ways, the leaders organizations need today are exactly the ones they're most likely to overlook.

In this episode of Get Reworked, we talk to Jennifer Kahnweiler, leadership expert and author "The Introverted Leader," about the strengths that introverts bring to the workplace and how organizations can tap into them during this particular moment at work. What's needed is a closer look at how we communicate and collaborate at work.

Listen: Get Reworked Full Episode List

"We have a world that's structured for extroverts. It's very fast-paced [and] it's not getting any slower," Jennifer said. "So much is geared towards teamwork, which really is not necessarily the strong suit of the introvert all the time. So some of the forces that we have actually in work structures and organizations really don't lend themselves to the sweet spots of the introvert."

Highlights of the conversation include:

• The difference between shyness and introversion.
• Why work structures are biased toward extroverts.
• The strengths introverts bring to the disrupted workplace.
• How to balance introversion and extroversion in teamwork.
• What organizations should do differently as they head back to the office.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak out themselves as introverts, talk with Jennifer about the viability of workplace personality assessments and engage in some introvert-friendly awkward silence. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

The future of the metaverse may be the topic of the day for many tech pundits, but the reality is that it's already here. The virtual reality, that is.

In this episode of Get Reworked, we talk to Derek Belch, CEO of virtual reality firm Strivr, about how VR is being used to train employees right now and what potential it holds for the future. We've entered a new era of VR technology, he said, and the recent buzz around the metaverse is only going to accelerate its use in the enterprise.

"The effect on the human brain is so real," Derek says. "If VR is done well, the brain can't tell the difference between a virtual simulation and real life. So I think that's the difference is we're in that cheaper, lighter, faster era. And this technology that used to be very cumbersome, very expensive, very heavy ... that's all gone."

Highlights of the conversation include:

• How an aspiring football coach turned into a VR training entrepreneur.
• When VR training is a good option for companies.
• The difference between VR and augmented reality.
• Why organizations that don't invest in emerging technologies like VR and the metaverse will be left behind.
• How Walmart used VR training to prepare employees for Black Friday and why he's bullish on its use for soft skills.
• What companies need to get started in VR for employee training and development.

Co-hosts Siobhan Fagan and Mike Prokopeak also talk with Derek about his career as a college football player at Stanford, how the end of his coaching career was just the beginning he needed, and why he's both a tech optimist and realist. Plus, Siobhan's got jokes! Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

The current moment is a powerful opportunity to reshape and remake work. But getting it right is both relatively straightforward and fiendishly complex. 

In this episode of Get Reworked, we talk to Alan Pelz-Sharpe, information management expert and founder of advisory firm Deep Analysis about the road ahead. Organizations are poised to make giant leaps forward, he says, with powerful and useful tools to manage information and deliver better customer and employee experiences. But it's going to take a lot more than writing a check.

"If people aren't prepared to make bold moves to get rid of decades of junk, if they're not prepared to be honest about how miserably inefficient some of their processes are and get rid of them, or completely rethink them, then it's limited," Alan said.

Highlights of the conversation include:

• The problem with information management in companies today.
• Why it's long past time to clean out the digital junk in your data closet.
• Why you should approach customer experience and employee experience as one challenge.
• The No. 1 reason most business applications fail.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Alan about the metaverse and web3, his side career as a DJ and what his photography background teaches him about digital transformation. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

Many organizations have been serious about diversity and inclusion work for decades, so why has so little progress been made?

In this episode of Get Reworked, we talk to Cynthia Owyoung, vice president of inclusion, equity and belonging at Robinhood and author of the new book "All Are Welcome: How to Build a Real Workplace Culture of Inclusion That Delivers Results." Cynthia shares insights and practical advice from her two decades of experience in a wide range of companies. The bottom line: If you're just making it an HR initiative, you're missing the point. 

Listen: Get Reworked Podcast Full Episode List

"When we view this work as primarily an HR initiative or something that only sits within talent, I think we're missing a huge opportunity," Cynthia said. "And we're also not addressing the broader influences and context within your business ecosystem that is actually going to make or break your success in this space." 

Highlights of the conversation include:

• The evolution of diversity and inclusion to incorporate equity and belonging.
• How DEIB work can go beyond HR to be a driver of business and growth.
• How leaders can overcome their discomfort to be an advocate for DEIB work.
• The future of DEIB work in the hybrid world of work.
• Why the Great Resignation is an opportunity to really make a difference in this work.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Cynthia about diversity quotas, algorithmic bias and why businesses should stop hiring for culture fit. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

Could your TV be the answer to the challenges of the Great Resignation? It just might be, in part at least.

In this episode of Get Reworked, we talk to Meredith Sadoulet, vice president of talent, strategy and experience at Comcast, about the story behind the development of Xfinity X1 Career Center, a job search destination launched on the Philadelphia-based company's cable platform in 2021. Meredith led the small entrepreneurial team within Comcast to launch this new consumer-facing job search tool. 

Listen: Get Reworked Podcast Full Episode List

"I can remember in the earliest days having some conversations with folks who said, 'I can't imagine that anyone would ever want to think about something serious like job search when they're watching TV,'" Meredith said. "Yet we had some market research and frankly, we had anecdotes. And we also had a gut feeling that there was an opportunity here based on what we were seeing with employment trends and a need for disruption." 

Highlights of the conversation include:

• How Comcast discovered TV was a search destination for job seekers.
• What the Career Center does and how the company built it.
• How companies like Walmart are using the platform to meet their recruiting and diversity and inclusion goals.
• The effects of the Great Resignation on recruiting and job search.
• Lessons learned from operating as a startup within a larger company.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Meredith about whether 5G is overrated or underrated, the enduring allure of business travel and bicycle racing as a form of relaxation. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

Before COVID pushed many workers into remote work, collaboration consumed as much as 85% of people's work time. In the post-pandemic world it's gone even higher, adding five to eight hours to the average work week.

We're collaborating more, which is a good thing, but we've entered overload territory.

In this episode of Get Reworked, we talk to Rob Cross, professor of global leadership at Babson College and author of "Beyond Collaboration Overload," about what that means and how companies can make sure they're collaborating in the right ways. As companies ponder their return-to-office strategy, understanding internal networks and identifying who your organizational super collaborators are is critically important. 

"They're in my mind the really big flight risks that a lot of the organizations are using the network analytics to understand," Rob said, "because if you force them back what you're doing is not just losing a person, you're losing that network too. And so the impact is quite, quite significant."

Highlights of the conversation include:

• How Zoom fatigue is different from collaboration overload.
• How to drive better innovation from collaboration.
• The role of purpose and intention in building effective collaboration.
• How to build high quality relationships in remote and hybrid work.
• Who should take ownership of collaboration inside the organization.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk to Rob about how actor Kevin Bacon is a model for the kind of networked connections we should be aiming for in organizations, and the pluses and minuses of New Year's resolutions. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

Remote and hybrid work is a golden opportunity to make real progress toward diversity and inclusion goals, but only if companies handle it right.

In this episode of Get Reworked, we talk to Joan C. Williams, professor at University of California Hastings School of Law and author of Bias Interrupted: Creating Inclusion for Real and for Good, about that opportunity and the role organizations can play in interrupting bias at work. Here's a tip: Just having a conversation about it isn't enough.

"If you had a problem with sales, you wouldn't respond to it by having a conversation about sales, and then expect anything to change," Joan said. "You would analyze the sales process, figure out what's going wrong, develop metrics to establish baselines and measure progress, and then keep trying evidence-based strategies to achieve your goals. You wouldn't have a sincere conversation about sales and designate National Celebrate Sales Month and expect anything to change."

 Highlights of the conversation include:

• Why diversity, equity and inclusion programs in many organizations fail to solve the challenge of bias.
• The places where bias in organizational systems show up and how that harms women and people of color.
• How to design hiring processes, performance evaluations and succession planning to be more equitable.
• Why change needs to come from the top and the bottom of the organization.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk to Joan about why she has made studying and interrupting bias her life's work and talk about their bi-weekly live conversations with audience members on Twitter Spaces. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.

Employee experience has become a primary objective for organizations as they look to retain pandemic-fatigued employees and recruit in-demand talent. But it's easy to get it wrong.

In this episode, Tom Dewaele, global head of employee experience at Unilever, shares how the London-based consumer goods maker creates a unified employee experience for 150,000 workers across 190 countries.

The journey can easily end up with efforts fragmented across functions and multiple competing departmental initiatives. The end result is frustrated employees.

"That's what triggered the thinking of starting to look at it in a different way, in a more end-to-end way and bring those different functions together under one single umbrella called employee experience," said Dewaele.

Dewaele, the winner of Reworked's 2021 Employee Experience Leader of the Year award, shares what others can learn from Unilever's journey over the last few years. Highlights of the conversation include:

• The importance of having a single, unified vision for employee experience across the organization.
• How Unilever started on its employee experience journey.
• What employee experience leaders can learn from customer experience.
• How to balance priorities across regions and departments and still find space for experimentation.

Plus, co-hosts Siobhan Fagan and Mike Prokopeak talk with Tom about Belgian fries vs. their French counterpart and urge listeners to get their award applications ready for the coming year. Listen in for more.

Have a suggestion, comment or topic for a future episode? Drop us a line at editors@simplermedia.com.