Latest Trends in the Shift to Services in Manufacturing Companies in 20616

In this special podcast the Director of the Cambridge Service Alliance, Professor Andy Neely, who is also the Director of the Institute for Manufacturing at the University of Cambridge, discusses the highlights and trends in manufacturing that companies are tapping into in 2016 to make the switch to supplying more services to their customers. Professor Neely discusses: • Who the companies that form the global alliance of the CSA are and how they can provide case studies for others to learn from • What can be gained from learning what your customers’ customer’s needs are • Why technology is leading the way in finding new ways of connecting networks and supply chains • Where knowledge exchange with others works and how to build new collaborations even with your competitors • When using the CSA roadmap of seven Critical Success Factors in the shift to services can inform your management decisions and give you new tools to help measure success • How best to plan for Industry 4.0 and when to start changing the way you work whether you are the first or last to do so • The theme of the Cambridge Service Alliance Service Week in October is “Innovating Your Business Model in a Digital Age” bringing together leading Alliance members and other key collaborators to provide thought leadership on platforms, services and data.